Informed Recruitment LTD

Are you an experienced Social Housing professional with subject matter expertise in Housing, Assets, Property Services &/or Construction and Building Safety with a consultative approach and the ability to cultivate business relationships? If either description fits, or you can bring both to the table, then let Informed Recruitment help you achieve your potential with an exciting opportunity as Head of Member Services. Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision.The objective of the role will be to secure new customers to a consortium for procurement solutions & services that offers customers access to group procurement, economies of scale and scope, preferential offers, and rapid access to a range of vetted services within Asset Management, Property Services, Compliance, Construction, Building Safety & Development across products, materials, and services. You will be responsible for marketing the service, and the products and solutions that it contains, to new and existing customers in the market across the West Midlands to generate growth. Background Well-trodden paths into this role include: Social Housing / Property Asset Management background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge. Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people. Customer Services - Experience leading customer services functions, delivering services, building relationships. Membership Services - Leading functions designed for customers on subscription or membership services in a corporate environment. Account Management, Customer Success, & Business Development - A successful track record as a business development/account management/customer service management professional with a successful track record of effective new business development, looking after customers, and building relationships and selling services. Any experience of working with procurement frameworks or within the sectors desirable. Essential Skills Self-starter with a positive approach that is happy and motivated to be target driven but work in a team environment that understands social value. The capability to sell services, products or concepts to procurement, assets, property services, and development professionals. A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results. A good understanding of creating value and managing costs. The ability to present at conferences, seminars, and workshops. Highly Desirable / Will Strengthen Application Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services and/or strategic asset management. Experience of selling services to the property/housing sector within the West Midlands. An understanding of the commercial construction market and new development. As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous record keeping. This role is hybrid based with some travel, ad-hoc attendance at offices in London & Birmingham, as well as time spent at client sites in and around Wales, exhibitions, and conferences - so a driving license is required for this post, and costs will be catered for. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interview slots are available, so please apply without delay. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.

Are you an experienced Project Manager? Have you experience of delivering business outcomes as part of transformation or business improvement projects? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Project Delivery Manager to work as part of a team focused on service redesign, business improvement and digital transformation. As a specialist provider of resources to the Property and Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference within a maturing environment. The role is offered on a hybrid 12-month fixed term salaried contract basis.The purpose of the role is to take responsibility for the end-to-end delivery of a portfolio of business improvement projects as part of a wider transformation programme, and ensure that they are delivered to scope, timescale, and budget. Your day-to-day responsibilities will include ensuring your portfolio of projects realise their forecasted benefits; stakeholder engagement and management at all levels including executive and project sponsor; defining business cases and developing project plans; matrix management of internal and external resources, strong third-party supplier management; progress reporting, reviews, and comprehensive documentation; and coaching and collaborating with peers. Must Have Demonstrable commercial experience of delivering end-to-end business improvement, service redesign, or transformation projects. Experience measuring the performance, output, and benefit of projects. Strong project controls and risk management abilities. Experience leading, motivating, and coaching staff in a matrix management environment. Strong appreciation for project methodologies, processes, tools, and techniques. Nice to Have Relevant certification (PRINCE2 Practitioner, MSP, PMP, AgilePM, or similar) Change Management or Portfolio experience Budget management Vendor/Supplier selection experience Experience of Cloud or Self-Service Adoption projects, software, or platform implementations. Experience of working in regulated environments. As an individual you will have excellent communication and stakeholder management skills, both verbally and written. You will have a delivery mindset, driven and enthusiastic, with the ability to engage and coach others along the journey. Alongside a competitive salary you will receive an impressive benefits package that includes excellent pension, flexible working, generous leave entitlement, life/health insurance and professional development. The role is offered on an initial 12-month fixed term contract basis with possibility of extension, it will predominantly be home based with travel to an office in the Northeast on a weekly basis. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation continually looking to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.

Do you have experience of managing applications and platforms? Do you have experience of managing Microsoft 365 applications with strong SharePoint & Purview skills? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Systems to manage the ongoing operation, efficiencies, implementations, and upgrades of a digital estate of applications for a respected, modern, & established social enterprise in the midst of a digital transformation and service improvement programme. The main purpose of the role is to take responsibility for the end-to-end ownership and improvement of the organisation's application estate and any associated integrations. You will act as product owner and manage the application roadmap, continuous improvement and upgrades, whilst promoting usability, adoption and value. Further day-to-day activities will include project managing implementations and upgrades; stakeholder management and reporting; third-party supplier management; product roadmap creation and maintenance; project management; support service provision; maintenance of super user network; data integrity and security; and the production of systems documentation and training. You will act as the subject matter expert on Purview & SharePoint. Essential Experience working in a Business Systems Manager, Platform Manager Applications Manager, Platform Team Lead, Senior Platform Support, or Modern Workplace Lead capacity. Strong experience of application lifecycle management across an estate of SaaS and hybrid applications. Strong Microsoft 365 applications and services experience in an organisational setting. Hands on experience implementing and managing Microsoft Purview & SharePoint Online. Project Management/Lead experience. Mentoring or Leading teams, line management, and/or performance management and motivation. Strong supplier management capabilities. Desirable Relevant certification, such as Microsoft, vendor-specific, PRINCE2, ITIL, etc Experience of working with core business enterprise systems with Finance, CRM, HR & Payroll, etc Experience working on projects to install or upgrade commercial SaaS software applications (implementation/upgrade, build, configuration, UAT/testing, UX, training, support) and on service improvements. Azure Power Apps As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. Alongside a competitive salary you will receive an impressive benefits package that includes a strong contributory pension, healthcare flexible working, generous leave entitlement and professional development. The role is offered on a hybrid basis with two days per week in the office in the Northwest, with the rest of the time working from home. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.