Constant Recruitment Ltd

ICT Technician - Education Sector Location: Thanet, Kent Salary: Up to £33,000 (depending on experience) Are you currently working in IT Support within the education sector? Do you enjoy being the go-to person for everything tech-related on site? Would you like to join a supportive IT company that values training, development, and progression? This role offers the chance to be based on-site at a local school in Thanet, providing day-to-day IT support and becoming the trusted technical contact for staff and students alike. While you will be mainly based at one site, you may occasionally visit two other nearby schools, so a full driving licence and access to your own vehicle are essential. You will be part of a wider team that supports several schools in the area, providing a mix of 1st to 3rd line support. The environment is friendly, fast-paced, and varied - no two days are quite the same. What you will be doing Acting as the main point of contact for IT support at your assigned school Building strong working relationships with teaching and support staff Troubleshooting hardware and software issues quickly and efficiently Managing and maintaining safeguarding systems and cybersecurity tools Supporting desktops, laptops, printers, peripherals, and classroom technology Administering networks, user accounts, and servers Assisting with telephony, Wi-Fi, and connectivity issues Working with colleagues at nearby schools to share knowledge and ensure consistent service What we are looking for Proven IT support experience (ideally within an education setting) Strong knowledge of Windows, Google Workspace, and Apple technologies Familiarity with Microsoft Server, Active Directory, and networking (TCP/IP, DNS, DHCP) Experience supporting a range of hardware and software used in schools - e.g. SIMS, PaperCut, or safeguarding tools Excellent communication and customer service skills - calm under pressure and approachable A flexible, proactive mindset and willingness to learn Desirable Knowledge of Jamf, Apple School Manager, or Chromebook management Experience with VLANs, VPNs, Firewalls, and routers Understanding of safeguarding principles and IT compliance within education The company You will be joining a well-established managed IT services provider with a strong reputation for supporting schools and businesses across Kent and beyond. They invest heavily in staff training and offer genuine opportunities to grow your skills through external qualifications and on-the-job development. Benefits 28 days' holiday (including bank holidays), rising each year up to 33 days Life assurance and virtual GP services A friendly, professional team culture and ongoing technical development Enhanced DBS check provided If you have solid IT support experience, ideally gained within an education environment, and enjoy being hands-on in a busy school setting, this could be a great opportunity. To apply or find out more, get in touch today.

2nd Line IT Support Technician Rochester Salary: £28,000 - £32,000 (depending on experience) Are you looking to take the next step in your IT support career? Do you enjoy problem solving and providing technical solutions in a fast-paced environment? Have you worked in a Managed Service Provider (MSP) and want to develop your skills further? If the answer is yes, this role could be an excellent opportunity for you. We are recruiting for an experienced 2nd Line IT Support Technician to join a respected IT services provider based in Rochester. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role you must have a full driving license and previous experience of working for a Managed Service Provider (MSP) About the role As a 2nd Line IT Support Technician , you will be part of a small but highly skilled technical team that supports around 100 clients across commercial and education sectors. This is a varied and hands-on role where no two days are the same. You will be working with a wide range of technologies, supporting everything from desktops and servers to networks and cloud services. The position is ideal for someone with a background in MSP environments , who is confident working under pressure and enjoys taking ownership of technical issues from start to finish. You will be providing both remote and on-site support, ensuring clients receive the highest level of service. Key responsibilities Your day-to-day duties as a 2nd Line IT Support Technician will include: Delivering 1st and 2nd line technical support to a wide variety of clients Installing, configuring, and testing new hardware, software, and network components Diagnosing and resolving issues across hardware, software, and networking Monitoring system performance and carrying out preventative maintenance Supporting printers, cabling, and peripheral equipment Updating and maintaining the helpdesk system with accurate fault logs Liaising with third-party suppliers and external contractors when required Assisting in client projects and IT upgrades where needed This is a role where you will be given the autonomy to work methodically to resolve problems, but also the support of a collaborative technical team. What we are looking for To succeed in this role, you will need a solid technical background, great communication skills, and the ability to manage your time effectively. Essential skills and experience: Previous experience working in a Managed Service Provider (MSP), ideally 2+ years Strong knowledge of Windows client and server operating systems Hands-on experience with Microsoft 365 and ideally Azure Good understanding of both wired and wireless networking (LAN/WAN) Strong troubleshooting skills with the ability to remain calm under pressure Excellent communication skills with the ability to build relationships with clients Desirable extras: Microsoft certifications (e.g. MCSA, Azure Fundamentals) Educated to A-Level or above Full UK driving licence (essential) Ability to pass an enhanced DBS check The details Salary: £28,000 - £32,000 (depending on experience) Hours: Monday to Friday, 8:00am - 4:30pm Location: Office-based in Rochester, with travel to client sites across Kent and occasionally further afield While the business has an out-of-hours team, there may be occasions where you are required to provide emergency support outside of core hours to minimise client downtime Why apply? This is an excellent opportunity for an IT professional who wants to expand their technical expertise within a supportive and established MSP. You will gain exposure to a wide variety of technologies, from on-premise infrastructure to cloud solutions, while working directly with end-users across different industries. If you are hardworking, enthusiastic, and committed to providing excellent IT support, this role offers both stability and the chance to further develop your career in a growing IT services business. Apply now If you are an experienced 2nd Line IT Support Technician based in Rochester with MSP experience and a full UK driving licence, we would love to hear from you. Apply today and take the next step in your IT support career.