Constant Recruitment Ltd

Customer Success Manager (SaaS / Publishing) Ashford (Hybrid 2 days in office) £40k - £45k + commission Do you enjoy building long-term client relationships but also want to play a more hands-on role in delivering outcomes? Have you worked in SaaS, publishing, or a digital product environment where client success goes beyond just check-ins? Are you naturally organised, able to manage multiple moving parts, and confident keeping both clients and internal teams on the same page? We are working with a growing digital technology company that supports leading brands in the publishing and content space, and they are looking for a Customer Success Manager to join their team. This is about owning the success of your clients ensuring they are getting value from the platform, projects are delivered smoothly, and relationships continue to grow. You will act as the bridge between the client and the internal teams, combining relationship management with strong coordination and delivery skills. The Role You will take ownership of a portfolio of key clients, ensuring they are supported, engaged, and achieving the outcomes they expect. This will include: Acting as the main point of contact for your clients, building strong, trusted relationships Understanding client goals and ensuring the platform and services align with their needs Leading regular client meetings, updates, and reviews Managing renewals and identifying opportunities for growth or expansion Coordinating internally with support, product, and development teams to ensure smooth delivery Tracking client requests, support tickets, and ongoing workstreams to ensure nothing is missed Keeping projects moving, ensuring timelines, actions, and expectations are clear on both sides Feeding back client insight to the Product team to influence future development Taking real ownership of client satisfaction, retention, and overall success What we are looking for 2 5 years experience in Customer Success, Account Management, or similar client-facing role Background in SaaS, publishing, media, or digital platforms is highly desirable Strong communication skills and comfortable working with high-value clients Highly organised, with the ability to manage multiple clients, tasks, and priorities Experience coordinating projects or working alongside delivery / technical teams A proactive mindset. Someone who takes ownership rather than waits to be asked Commercial awareness, able to spot opportunities to grow accounts This is a role where you will have visibility and impact. Working closely with both clients and internal teams to ensure everything runs smoothly and delivers value. If you enjoy being at the centre of things, building relationships, solving problems, and making sure things happen then this will suit you well.

1st / 2nd Line Support Engineer Ashford, Kent - Office-based Up to £32,000 DOE Are you currently working in IT support and ready to strengthen your technical skills? Do you enjoy troubleshooting across Microsoft 365, desktop, and user environments? Are you looking for an MSP where you can genuinely progress, not stay stuck on the same tickets? If so, this could be a strong next step. We are recruiting for a 1st / 2nd Line Support Engineer to join a well-established Managed Service Provider in Ashford. This role is ideal for someone operating at strong 1st Line level or early 2nd Line who wants broader exposure and clear development. The Opportunity You will join a busy, collaborative service desk supporting a wide range of external clients. The environment is structured but fast-moving, and you will gain hands-on exposure across desktop, Microsoft 365, and core infrastructure support. This is an office-based role designed to support learning, knowledge sharing, and technical progression. What You Will Be Doing Acting as a key point of contact for incoming support tickets Providing remote 1st and 2nd line support to clients Troubleshooting Microsoft 365 and Windows desktop issues Managing Active Directory tasks (users, permissions, group policy) Supporting endpoint and Intune-related queries Investigating basic networking issues (DNS, DHCP, TCP/IP) Escalating more complex issues to senior engineers Maintaining accurate ticket updates and documentation Occasionally attending client sites (if at 2nd line level) Technologies You Will Work With Experience in some of the following is beneficial: Windows desktop environments Microsoft 365 (Exchange, Teams, SharePoint) Active Directory Intune / endpoint management Basic networking (DNS, DHCP, TCP/IP) Helpdesk / ticketing systems Printers and end-user hardware You do not need everything solid fundamentals and the right attitude matter most. What We Are Looking For Experience in a 1st Line or 2nd Line IT support role MSP experience is highly desirable Strong customer service and communication skills Good troubleshooting mindset Organised and comfortable managing tickets Full driving licence beneficial (not essential at 1st line level) Why Join? Supportive MSP environment with real progression Exposure to a broad client base and modern tech stack Clear pathway into 2nd Line and beyond Structured team with strong knowledge sharing Up to £32k depending on experience If you are currently in 1st Line and edging into 2nd, or already operating at 2nd Line level and want a supportive MSP environment, this is well worth a conversation.