Service Care Solutions - Housing

Job title: Head of People, Learning & Development Location: Sunderland SR5 (Hybrid after Probation) Contract Type: Permanent Weekly Hours: 37 hours per week Salary: £55,000 - £60,000 Job Purpose As Head of People, Learning & Development, you will provide strategic leadership across people, culture and organisational capability. You will ensure the business has the workforce structure, leadership capability and learning framework required to deliver its growth objectives. Operating at Director and Board level, you will translate strategy into practical people initiatives, driving performance, succession and organisational resilience. Key Responsibilities: People & Culture Lead and deliver the People Strategy aligned to business objectives Embed a high-performing, values-led and inclusive culture Act as trusted adviser to Directors and senior leaders Chair the People Working Group Oversee engagement, wellbeing and EDI initiatives Learning & Development Develop and implement the L&D strategy Own performance management and development frameworks Lead leadership and management development activity Identify capability gaps and future workforce needs Support early careers and structured development pathways Align development routes with professional bodies (RICS, APM, CIPD) Manage L&D and recruitment budgets Workforce Planning & Organisation Lead workforce and succession planning Support organisational design aligned to growth Oversee recruitment strategy and senior hires Chair quarterly capability reviews with SLTs Governance & Risk Ensure HR policies and practices are compliant and proportionate Maintain oversight of people-related risk and governance Support ISO accreditations and Investors in People standards Ensure audit-ready documentation and compliance controls Candidate Profile Essential: Senior experience in a People / HR / L&D leadership role Proven track record delivering People and/or L&D strategy Strong experience in leadership development and capability building Experience advising and influencing Directors and SLT Workforce planning and succession planning experience Strong knowledge of employment legislation and governance Desirable: Experience within professional services or consultancy CIPD Level 7 (or equivalent senior experience) Experience supporting organisational change If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on or send an E-Mail to

Housing Officer - Full Time Temporary Contract in West London Are you an experienced Housing Officer looking to make a real impact within a leading London-based Housing Association? We are currently recruiting a dedicated Housing Officer to join their team on a 3-month temporary basis, covering the Notting Hill/Harlesden area. This is an excellent opportunity for a proactive professional passionate about delivering high-quality tenancy and neighbourhood management services. About the Role - Housing Officer As a Housing Officer, you will be responsible for providing a visible, proactive housing management service across your designated patch. Your role will involve supporting tenants, maintaining high standards in properties and neighborhoods, and working collaboratively with community partners to create safe, vibrant communities. Your expertise in tenancy management combined with your community engagement skills will be vital to your success in this role. Candidate Responsibilities - Housing Officer Deliver face-to-face tenancy management services, including new tenancy visits, property inspections, and tenancy audits. Manage tenancy issues such as assignments, succession planning, and breaches, adhering to legislation and policies. Conduct regular estate inspections to ensure neighborhoods are safe, clean, and well-maintained. Identify vulnerable tenants and liaise with external agencies for support. Take appropriate enforcement action, including legal proceedings when necessary. Collaborate with internal teams and external partners to deliver excellent customer service. Represent the Housing Association at community and multi-agency meetings to promote tenancy sustainment and engagement. Essential Skills & Requirements - Housing Officer Previous experience as a Housing Officer or in tenancy management roles. Strong knowledge of tenancy law, housing policies, and enforcement procedures. Excellent communication, organizational, and case management skills. Ability to handle challenging customer situations with professionalism and empathy. Full UK driving license with access to a vehicle insured for business use. Experience managing diverse and vulnerable tenants. Benefits of Working with Us Competitive pay rate: £24.65 per hour LTD / £21.15 per hour PAYE (including holiday pay). £250 Training Allowance to support your ongoing development. Access to dedicated specialist consultants for support throughout your placement. Daily payroll runs ensuring smooth payment processes. Free candidate registration and compliance checks. Referral and loyalty bonus schemes, including a sign-up bonus for successful referrals. How to Apply If you meet the requirements and are ready to step into this rewarding role as a Housing Officer, please apply today! You can send your CV to .uk or call and ask for Beth for further information.Join us and help create thriving, safe communities as a Housing Officer!