SCHLOSS Roxburghe Hotel and Golf Course

We are looking for an experienced and attentive Spa Therapist to join the Spa team at the luxury Spa at SCHLOSS Roxburghe! This is a permanent position, and we are looking to fill both a full-time or part-time position , working either 40 or 24 hours a week, with a competitive salary of £13.91 per hour and additional benefits including amazing discounts, free meals, free golf membership and a full Employee Assistance Program. Availability to work weekends is essential. Based at the heart of the Spa experience you will perform all professional spa treatments and therapies available ensuring the highest level of standards and customer service is delivered to all guests. You will also ensure a warm, professional, and efficient guest experience for all guests visiting the Spa, including prior, during and after their treatments. Your Key Responsibilities: You will be able to perform our full range of treatments available, including massages, facials, and body treatments Provide the highest level of customer service to our guests, ensuring a warm, professional, and efficient service at every stage of the spa guest journey, with a key focus on attentive and luxury service Ensure your spa treatment room is always well stocked and fully set up before beginning a treatment, adhering to all hygiene standards and health and safety regulations according to standards and procedures You will contribute to ideas and initiatives to drive innovation in the department Actively promote and professionally advise guests of other spa services treatments, and products available at the spa Assist in promoting spa & body care products to guests and offer full product knowledge You will request, collect stock and supplies in accordance with minimum stock levels Share and communicate to the Spa management and maintenance teams any guest related concerns, products or equipment needs and technical service requests Assist in keeping accurate written records of treatments and products used in view of repeat guests. Participate in on-going training, with assistance from your designated trainer and continue to study your skill Your Knowledge & Capabilities: You have a passion for delivering exceptional guest service and take great pride in your work You have excellent communication and interpersonal skills You are enthusiastic and have a positive and can-do personality You take pride in your personal presentation and demonstrate a high level of hygiene and grooming You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships Proven Experience/Qualifications: Level 3 NVQ/SVQ or equivalent in Beauty Therapy qualification essential Minimum of 1 years' experience in performing Spa and Beauty treatments Proven experience in the luxury Spa & Wellness industry preferred Good knowledge of Spa, wellness & beauty treatments preferred Benefits : Share of gratuities on a pro-rata basis 30 days paid holiday after 1 year of service 50% discount on food & beverage for Employee and up to 4 guests 30% discount in our Pro Shop Free meals whilst on shift Free golf membership Free on-site parking Recommend a friend scheme Quarterly recognition programme Employee and Family rates and discounts in Hyatt hotel upon availability Employee discounts at our 12.18 Hotel Collection Access to exclusive perks, offers, and discounts on our colleague platform Telus Health employee assistance program, offering support and confidential advice for you and your family when you need it most Access to wellbeing articles, podcasts, tools and resources Job Types: Full-time, Permanent Pay: £13.91 per hour Benefits: Discounted or free food Employee discount On-site parking Work Location: In person