WTW

In this role, you will be responsible for providing outstanding client service and support to new and existing Real Estate clients. The team specialize in innovative risk solutions to a wide variety of organisations within the Real Estate arena - Property Owners, Investors, Operators, Managers and Developers - with property portfolios across the UK and Europe. No two days are the same and you will find a variety of new challenges and opportunities to get involved in, both during the renewal and mid-term lifecycles. Account Handler - Real Estate Practice This is an excellent opportunity to join our Real Estate team as an Account Executive (Hybrid work style) based in our London office. In this role, you will be responsible for providing outstanding client service and support to new and existing Real Estate clients. The team specialize in innovative risk solutions to a wide variety of organisations within the Real Estate arena - Property Owners, Investors, Operators, Managers and Developers - with property portfolios across the UK and Europe. No two days are the same and you will find a variety of new challenges and opportunities to get involved in, both during the renewal and mid-term lifecycles. We are seeking candidates with a passion for client service and excellent communication skills. A basic grounding in general insurance would be useful, but proven administration skills and a good working knowledge of Microsoft Office applications especially Excel will give you a great starting point. We now operate a Hybrid work style which enables you to work from the most appropriate location depending on what you have to do that day. We really enjoy our time in the office meeting clients and catching up with colleagues, but we also appreciate the days we choose to stay at home and work in a comfortable, quiet environment without that commute. The Role You will be responsible for delivery of outstanding client service and support for new and existing business within the Real Estate Practice. Day to day client service, answering queries received directly from clients, brokers and other third parties, communicating by voice as well as email including: Cover advice on scenarios applied across entire insurance portfolio Contract reviews Additions/deletions of cover Acquisitions/disposals Technical analysis, renewal strategy, coverage review and alternative programme design Data review, validation and manipulation Application of technical and client knowledge to full suite of documentation required to renew / place business within London Market (including Market Presentations, MRC, Endorsements etc.) post drafting Interpretation and review of quotations, to ensure fit for purpose and meet client demands/needs Negotiation of renewal terms/quotations and mid-term cover alterations Completion of Renewal Reports - applying both technical and bespoke client knowledge to finalise post drafting. Completion of summaries of insurance for all interested parties (client / managing agents / tenants / network) - applying both technical and client knowledge post drafting Attendance at key client and market meetings Working with clients, Insurers and overseas network to address and resolve technical and portfolio issues outside of renewal Liaison with other divisions/offices of WTW to provide portfolio management for renewal and mid-term requirements What you'll bring Proven track record of delivering high levels of client service Ability to service 'volume' business to SME businesses in the UK Skilled at building effective relationships Strong communication, negotiation and influencing skills Experience of working with and adhering to processes and systems to support client service Good working knowledge of MS Excel Broad knowledge of Real Estate insurance products and market Preferably working towards Dip CII or similar What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email

This role sits within WTW's Carrier Management team and is responsible for managing strategic insurer relationships, delivering carrier service agreements, and driving collaboration between insurers, broking teams, and internal stakeholders to support business growth and client outcomes. The position requires strong relationship management, insurance market expertise, analytical capability, and project management skills to influence strategy, identify opportunities, resolve escalations, and enhance the value delivered to both carriers and clients. The Role Manage key insurer relationships within the GB Carrier Management team. Support delivery of the broking strategy while acting in clients' best interests. Build strong relationships across carrier organisations and understand their structure, strategy, and underwriting appetite. Deliver commitments under Carrier Services Agreements and coordinate with regional and global teams. Act as the primary contact for assigned carriers and manage key stakeholder relationships. Work with Analytics teams to provide performance insights and identify improvement opportunities. Support development, renewal, and growth of Carrier Services Agreements and related services. Proactively manage escalations, claims issues, and strategic placement changes. Use MI and data insights to identify trends and drive continuous improvement. Conduct Risk: Put clients' interests and market integrity at the centre of all decisions and actions. What you'll bring: Proven experience managing broker or insurer relationships within a distribution, broking, or underwriting environment. Strong relationship management skills, with the ability to influence and collaborate effectively across internal and external stakeholders. Good understanding of broking, underwriting, portfolios, facilities, and panels (experience in these areas is advantageous). Excellent project management, organisational, communication, and presentation skills, with the ability to deliver to deadlines. Analytical mindset with the ability to interpret data, identify trends, and support informed decision-making. Self-motivated, adaptable, and resourceful, with strong negotiation skills and the ability to thrive in a fast-paced, collaborative environment. CII or ACII qualification (or working towards) and strong written and spoken English. What We Offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email

You will be joining WTW as a Pension Actuarial Consultant, contributing to our UK Defined Benefit pensions work. We work with a wide range of clients and your work may cover both trustee and corporate assignments. As well as providing advice on regular valuations, accounting, PPF levies, individual calculations, and factor reviews, we often work alongside our clients on innovative, market-leading projects. For more information on our Pensions Corporate Consulting offering, please visit: The Role You will be joining WTW as a Pension Actuarial Consultant, contributing to our UK Defined Benefit pensions work. We work with a wide range of clients and your work may cover both trustee and corporate assignments. As well as providing advice on regular valuations, accounting, PPF levies, individual calculations, and factor reviews, we often work alongside our clients on innovative, market-leading projects. For more information on our Pensions Corporate Consulting offering, please visit: As a pension actuarial consultant at WTW, you will have opportunities to contribute to varied and interesting projects such as: Integrated risk management Liability management Guaranteed minimum pension (GMP) equalisation Plan design strategy Asset and liability modelling and journey planning strategy Mergers and acquisitions You will be part of a collaborative and inclusive team environment, actively engaging in team collaboration and building relationships. As a pension actuarial consultant, you will also mentor junior colleagues, developing their skills, while demonstrating strong project management and delegation skills. Our "Work Styles" structure allows you to choose the option which best suits you. The structure is grounded in the trust which we place in all colleagues and has flexibility as its core. Most colleagues have selected the hybrid option, which offers a flexible mix of working from home and in the office, choosing your location to match your plans for each day, for example attending the office for client meetings and personal development. You can also benefit from flexible working opportunities, such as part-time working, and will have control over your work-life balance. See more information about our WTW careers page: What you'll bring Experience working as a pension actuary on core UK defined benefit pensions actuarial work. IFoA nearly/newly qualified OR qualified actuary Strong client-service orientation. Strong written and verbal communication skills to deliver impactful client interactions. Proven delegation skills and a desire to coach and mentor junior colleagues. Sense of accountability: owning your work and taking pride in it. Self-starter: interest in continually challenging yourself and willingness to step outside of your comfort zone. Ability to think beyond the task at hand and understand how work fits into the broader landscape. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer

Client Service Executive To support client service delivery while helping GB Retail identify, develop and embed practical technology improvements across day-to-day operations. The Role Client Service Support renewal activity and placement coordination. Work with account teams and internal stakeholders to deliver client service activity. Manage day-to-day client servicing queries as appropriate. Support documentation, process tracking and follow-up activity. Build understanding of WTW processes, systems and governance. Work with a team through a renewal cycle to develop practical operational credibility. Identify opportunities to improve efficiency, consistency and colleague experience. AI enablement and business improvement Work with colleagues to identify AI use cases linked to real business challenges. Support the practical adoption of AI tools currently available to the business. Develop guidance and examples to support day-to-day use. Deliver training, demonstrations and socialisation sessions. Gather feedback from teams and refine tools based on user experience. Track benefits, including adoption, time saving and improved consistency What you'll bring Essential Commercial insurance broking or client service experience. Strong understanding of renewal and client servicing processes. Ability to work credibly with client-facing teams. Strong stakeholder management skills. Clear communication and training capability. Proven track record of AI enablement, digital tools and business improvement. Experience supporting AI or digital adoption. Ability to translate business problems into practical requirements. Organised, proactive and comfortable working across multiple priorities.

Join us as a Senior Pensions Administrator within our Outsourcing line of business based out of our offices in Redhill working hybrid. You will work within a team to provide a high quality service to our impressive portfolio of clients that include prestigious and market leading global companies. In the role of Senior Pensions Administrator, you will take on advanced calculations and administration of complex schemes (DB and/or DC) and play an active role in mentoring and checking the work of junior team colleagues. This gives you the opportunity to work on clients that offer exposure to every aspect of pensions administration, utilising bulk processing routines, automated calculations or your manual calculation skills, and the potential for involvement with a huge variety of different projects. The Role Accurately processes and manages complex pensions calculations and queries across a variety of different pension processes and case types such as Retirements, Transfers, Deaths. Cases and processes are completed to a high standard proving accurate and well worded correspondence Checks and monitors work completed by junior colleagues, providing feedback and guidance to colleagues as required to ensure work is right first time and output targets across the team. Acts as a point of escalation for the team for technical issues, non-standard cases, and member complaints. Utilises previous knowledge and experience in pension legislation/regulations as well as WTW guidance and procedures to ensure day to day work on an individual and team basis is of a high quality. Supports the Team Leader in ensuring that all service level agreements and performance standards are achieved on a day-to-day basis and takes responsibility for coordinating team workload and some management or client responsibilities delegated by the Team Leader. Coaches, supports, and mentors junior colleagues providing feedback and supporting the wider development and knowledge of the team. Continuously seeks to identify areas where the service to clients /members could be improved and takes forward process improvements as required. Assists in complex and project-based work as and when required. What you'll bring Previous experience working in an occupational pension administration team (DB experience is essential) carrying out administration processes, including but not limited to Retirements, Transfers and Deaths. Experience and knowledge of Pensions Legislation and Regulations and applying these within an administration team in response to changes or new legislation. Experience and knowledge of the DB manual calculations required for a variety of administration processes. High level attention to detail and skilled in following and applying procedural documentation and checking the work of other colleagues. Ability to carry out and manage high volumes of work while maintaining a high level of accuracy. Excellent organisational and time management skills and being able to manage own workload, wider teamwork load and multiple client member queries at the same time, whilst maintaining a high-quality service. Excellent interpersonal skills to include good written and verbal communication and use of Microsoft Excel and Word. Experience of coaching and supporting less experienced colleagues. Experience of working in a hybrid/multi-site team would be an advantage. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.

The Role You will be joining WTW as a Pension Actuarial Consultant, contributing to our UK Defined Benefit pensions work. We work with a wide range of clients and your work may cover both trustee and corporate assignments. As well as providing advice on regular valuations, accounting, PPF levies, individual calculations, and factor reviews, we often work alongside our clients on innovative, market-leading projects. As a pension actuarial consultant at WTW, you will have opportunities to contribute to varied and interesting projects such as: Integrated risk management Liability management Guaranteed minimum pension (GMP) equalisation Plan design strategy Asset and liability modelling and journey planning strategy Mergers and acquisitions You will be part of a collaborative and inclusive team environment, actively engaging in team collaboration and building relationships. As a pension actuarial consultant, you will also mentor junior colleagues, developing their skills, while demonstrating strong project management and delegation skills. Our "Work Styles" structure allows you to choose the option which best suits you. The structure is grounded in the trust which we place in all colleagues and has flexibility as its core. Most colleagues have selected the hybrid option, which offers a flexible mix of working from home and in the office, choosing your location to match your plans for each day, for example attending the office for client meetings and personal development. You can also benefit from flexible working opportunities, such as part-time working, and will have control over your work-life balance. Qualifications What you'll bring Experience working as a pension actuary on core UK defined benefit pensions actuarial work. IFoA nearly/newly qualified OR qualified actuary. Strong client-service orientation. Strong written and verbal communication skills to deliver impactful client interactions. Proven delegation skills and a desire to coach and mentor junior colleagues. Sense of accountability: owning your work and taking pride in it. Self-starter: interest in continually challenging yourself and willingness to step outside of your comfort zone. Ability to think beyond the task at hand and understand how work fits into the broader landscape. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.

The Role You will be joining WTW as a Pension Actuarial Consultant, contributing to our UK Defined Benefit pensions work. We work with a wide range of clients and your work may cover both trustee and corporate assignments. As well as providing advice on regular valuations, accounting, PPF levies, individual calculations, and factor reviews, we often work alongside our clients on innovative, market-leading projects. As a pension actuarial consultant at WTW, you will have opportunities to contribute to varied and interesting projects such as: Integrated risk management Liability management Guaranteed minimum pension (GMP) equalisation Plan design strategy Asset and liability modelling and journey planning strategy Mergers and acquisitions You will be part of a collaborative and inclusive team environment, actively engaging in team collaboration and building relationships. As a pension actuarial consultant, you will also mentor junior colleagues, developing their skills, while demonstrating strong project management and delegation skills. Our "Work Styles" structure allows you to choose the option which best suits you. The structure is grounded in the trust which we place in all colleagues and has flexibility as its core. Most colleagues have selected the hybrid option, which offers a flexible mix of working from home and in the office, choosing your location to match your plans for each day, for example attending the office for client meetings and personal development. You can also benefit from flexible working opportunities, such as part-time working, and will have control over your work-life balance. Qualifications What you'll bring Experience working as a pension actuary on core UK defined benefit pensions actuarial work. IFoA nearly/newly qualified OR qualified actuary. Strong client-service orientation. Strong written and verbal communication skills to deliver impactful client interactions. Proven delegation skills and a desire to coach and mentor junior colleagues. Sense of accountability: owning your work and taking pride in it. Self-starter: interest in continually challenging yourself and willingness to step outside of your comfort zone. Ability to think beyond the task at hand and understand how work fits into the broader landscape. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.

WTW is growing its Outsourcing business and plays a critical role in helping some of the UK's largest organisations deliver high-quality pension administration services to clients, trustees and members. As we continue to expand, we're looking for an Operational Risk Lead to help ensure our services remain resilient, well-controlled and focused on delivering positive customer outcomes. In this role, you'll work at the heart of the business, partnering with operational teams, senior stakeholders and Enterprise Risk Management colleagues to identify risks, strengthen controls and support effective decision-making. You'll investigate operational incidents, analyse trends, challenge assumptions and use data-driven insights to help drive continuous improvement across our outsourced pension administration services. This is an excellent opportunity for a curious and inquisitive risk professional who enjoys solving problems, influencing stakeholders and making a tangible impact. You'll have broad exposure across the Outsourcing business, helping to protect client, trustee and member outcomes while contributing to the growth and success of a strategically important area of WTW. The role sits within the Outsourcing Risk & Assurance team and reports to the Risk Manager. We offer a flexible hybrid working environment and welcome applications from individuals seeking a variety of flexible working arrangements. The Role - Identify/Anticipate: Conduct horizon scanning and monitor regulatory developments, industry trends and external events to identify emerging risks that may impact Outsourcing GB, pension administration services and client outcomes. - Operational Resilience: Support risk assessments for new and changing products, services and initiatives, ensuring operational risks, dependencies and resilience considerations are identified and addressed early. - RACA: Support the Risk and Control Assessment process, helping to ensure risks and controls are appropriately identified, assessed, documented and managed. - Business Risk Assessment: Review control self-assessments, challenge assumptions where appropriate and support the ongoing enhancement of the control environment. - Root Cause Investigation: Investigate operational risk incidents, perform root cause analysis and work with stakeholders to identify lessons learned and implement preventative actions. - Risk Events Tracking: Analyse incident and risk event data to identify trends, emerging risks and recurring themes, supporting escalation and informed decision-making. - Support Core Risk Team Activities: Maintain risk registers, dashboards, root cause reports and management information, providing clear insight into risk exposures, control effectiveness and remediation progress. - Reporting: Produce high-quality risk reporting, governance materials and assurance outputs that support effective oversight and decision-making by management, clients and trustees. - Monitoring: Maintain accurate risk, control and action records within the GRC system, ensuring visibility, accountability and alignment with the risk framework. - Actionable Remediation: Work collaboratively with Operations, IT, Compliance, Legal and other stakeholders to develop and implement practical solutions that address control weaknesses and reduce risk. - Change Implementation and Control Effectiveness: Monitor the delivery and effectiveness of remediation activities, process improvements and control enhancements across the business. - Learn: Support wider Risk team initiatives and continuous improvement activities, bringing curiosity, attention to detail and a proactive approach to problem solving. What you'll bring Essential Experience in operational risk, controls, audit, compliance or governance within a regulated environment. Strong understanding of risk assessments, control reviews, incident management and root cause analysis. Ability to analyse risk data and produce clear reports, dashboards and management information. Understanding of the Three Lines of Defence model and risk management principles. Strong communication and stakeholder management skills. Experience maintaining risk, control and action records within a GRC or similar governance system. Advanced Microsoft Office skills, particularly Excel, Word and PowerPoint. Highly organised, proactive and able to manage competing priorities. High integrity and commitment to continuous professional development. Desirable Relevant risk, audit, compliance or governance qualification. Experience within pensions, financial services, outsourced services or another regulated industry. Experience supporting business change, control improvement or remediation activities. Understanding of client and trustee governance requirements. Experience preparing reporting and governance materials for senior stakeholders. Competencies Working in Teams Driving Excellence Adapting to Change Focusing on Clients What we offer: Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email

The Role You will be joining WTW as a Pension Actuarial Consultant, contributing to our UK Defined Benefit pensions work. We work with a wide range of clients and your work may cover both trustee and corporate assignments. As well as providing advice on regular valuations, accounting, PPF levies, individual calculations, and factor reviews, we often work alongside our clients on innovative, market-leading projects. As a pension actuarial consultant at WTW, you will have opportunities to contribute to varied and interesting projects such as: Integrated risk management Liability management Guaranteed minimum pension (GMP) equalisation Plan design strategy Asset and liability modelling and journey planning strategy Mergers and acquisitions You will be part of a collaborative and inclusive team environment, actively engaging in team collaboration and building relationships. As a pension actuarial consultant, you will also mentor junior colleagues, developing their skills, while demonstrating strong project management and delegation skills. Our "Work Styles" structure allows you to choose the option which best suits you. The structure is grounded in the trust which we place in all colleagues and has flexibility as its core. Most colleagues have selected the hybrid option, which offers a flexible mix of working from home and in the office, choosing your location to match your plans for each day, for example attending the office for client meetings and personal development. You can also benefit from flexible working opportunities, such as part-time working, and will have control over your work-life balance. Qualifications What you'll bring Experience working as a pension actuary on core UK defined benefit pensions actuarial work. IFoA nearly/newly qualified OR qualified actuary. Strong client-service orientation. Strong written and verbal communication skills to deliver impactful client interactions. Proven delegation skills and a desire to coach and mentor junior colleagues. Sense of accountability: owning your work and taking pride in it. Self-starter: interest in continually challenging yourself and willingness to step outside of your comfort zone. Ability to think beyond the task at hand and understand how work fits into the broader landscape. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.

We're looking for a Claims Operations Team Manager to lead a high-performing team and drive exceptional outcomes for our clients. This is more than just a management role, it's an opportunity to shape the future of claims handling at one of the world's leading advisory, broking, and solutions companies. Summary: We're looking for a Claims Operations Team Manager to lead a high-performing team and drive exceptional outcomes for our clients. This is more than just a management role - it's an opportunity to shape the future of claims handling at one of the world's leading advisory, broking, and solutions companies. This hybrid role is based in our Ipswich office and offers the opportunity to work closely with colleagues across our global network-including London, Mumbai, and other WTW offices- as well as with clients, insurers, and other key stakeholders involved in the claims process. The Role: As a Claims Manager, you'll lead and inspire a team of claims professionals playing a key role in ensuring the delivery of a high-quality claims service to our clients. Your responsibilities will include: - Manage day-to-day operations, performance, and development of your team. - Build strong relationships with clients, internal stakeholders, and suppliers. - Drive continuous improvement through Operational Excellence (OpEx) principles. - Monitor performance against SLAs and ensure compliance with regulatory standards. - Support strategic initiatives and business change programmes across Claims Operations. What you'll bring: Relevant industry/management experience Strong technical claims knowledge Proven leadership in operational or client-facing roles. Excellent negotiation and communication skills, with the ability to build relationships with clients, underwriters, and other stakeholders. Ability to manage change and drive process improvement Excellent analytical and problem-solving skills, with a keen eye for detail. Proven ability to manage multiple stakeholders and complex tasks simultaneously. A client-first approach, aligned with WTW's values and behaviours. What We Offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email

Join us as a Senior Pensions Transitions Specialist within our Outsourcing Line of business. As a Senior Pensions Transition Specialist within our Speciality area your primary focus will be on the delivery of new client administration service installations. You will play an essential role from the initiation and sales phase through to completion and will typically act as an administration contact during the project delivery phase. You will need a strong background in all aspects of final salary pension administration and money purchase knowledge would also be advantageous. You will need to be able to support the co-ordination of transition tasks, provide guidance across multiple workstreams and have the ability to understand and explain complex issues. The Role Lead a portfolio of new client installs, attending regular transition calls / meetings with the client and as required by the ceding third party administrator. Ensure that all delivery promises and performance standards are achieved. Ensure that all procedures and client controls are established and documented during transition. Challenge procedures to identify and drive process improvements. Be a point of reference on technical issues and administration related queries. Coach, mentor and drive colleague training and development. Build relationships across Outsourcing teams (on and off-shore) and WTW lines of business. Work with the Transitions Team Manager to improve operational efficiency and reduce costs e.g. automation, full use of standard procedures. Support with the recruitment and selection of colleagues. Work with your team and the business to create a positive working environment. Provide an efficient, professional service to meet all client/members' needs and to promote the WTW brand. What you'll bring Demonstrable track record in dealing with DB occupational schemes is essential Experience of being involved in client meetings is highly preferred Interpersonal skills to include excellent written and verbal communication. Strong time management skills and the ability to organize and prioritise your tasks. Computer literate. Take pride in your work with accuracy and adherence to a high level of quality being paramount. Progression in PMI qualification desirable What We Offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.

The Senior Cyber Security Architect is a strategic technical leader responsible for designing, implementing, and evolving the organization's enterprise security architecture to protect critical assets, systems, and data. This role partners with senior IT, engineering, and business leaders to define security principles, standards, and roadmaps that align with business objectives while mitigating cyber risk. The Senior Cyber Security Architect serves as the primary subject matter expert on secure architecture design, emerging threats, and security technology evaluation, ensuring the organization is protected against both current and future cyber risks. The Role Security Architecture & Strategy Develop, maintain, and communicate the enterprise security architecture framework, patterns, and standards. Translate business and technical requirements into secure, scalable, and resilient architecture solutions. Define and champion the organization's secure-by-design and zero trust strategies. Align architecture decisions with regulatory requirements, industry best practices, and organizational risk appetite. Solution Design & Governance Provide architecture oversight and guidance for IT and business projects to ensure compliance with security standards. Conduct architecture reviews and threat modeling for new and existing systems, applications, and cloud deployments. Advise on secure integration of on-premises, hybrid, and multi-cloud environments. Collaborate with DevSecOps teams to embed security in the software development lifecycle (SDLC). Technology Evaluation & Innovation Research and assess emerging security technologies, tools, and practices for enterprise adoption. Drive the evaluation, selection, and implementation of security platforms (e.g., IAM, PAM, SIEM, EDR, NDR, CASB). Partner with infrastructure and network teams to enhance security posture without impeding operational efficiency. Risk Management & Compliance Ensure architecture designs meet compliance requirements such as NIST CSF, ISO 27001, DORA, and local data protection regulations. Support security risk assessments and recommend remediation strategies for high-risk findings. Collaborate with governance, risk, and compliance (GRC) teams to maintain audit readiness. Leadership & Influence Serve as a trusted advisor to the CISO, CTO, and senior business leaders on security architecture matters. Mentor junior architects and security engineers, fostering technical excellence and innovation. Represent the organization in external security forums and architecture working groups. The Requirements Progressive experience in cybersecurity, with experience in an architecture leadership role. Deep expertise in security architecture across cloud, application, network, and endpoint domains. Strong knowledge of zero trust principles, secure cloud architecture (AWS, Azure, GCP), and modern identity solutions (IAM, PAM, MFA, SSO). Familiarity with enterprise security frameworks and regulations (e.g., NIST CSF, TOGAF, SABSA, DORA, GDPR). Relevant certifications (e.g., CISSP, CCSP, SABSA, AWS/Azure Security Specialty) strongly preferred. Exceptional communication, stakeholder management, and influencing skills. Bachelor's degree in Computer Science, Information Security, or related field is preferred. At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity. We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please contact your recruiter.