Ecotricity Group Limited

About The Role We're looking for a proactive and hands-on Brand & Marketing Manager to join our small but dedicated team. This is a tactical, delivery-focused role; perfect for someone who thrives on rolling up their sleeves and making things happen, rather than spending months in strategy meetings. What you'll do You'll be responsible for day-to-day marketing activity across our digital channels and campaigns, working closely with our General Manager and external partners. Your work will directly drive traffic, conversions and customer engagement, while showcasing Ecotalk's mission. Key responsibilities include: Performance marketing: Liaise with external agencies to deliver high-quality traffic and conversions to the Ecotalk website. Content creation: Write engaging, SEO optimised blog articles and website content to drive organic search traffic. Customer communications: Craft newsletters for current customers and subscribers, keeping them informed about our rewilding efforts. Social media management: Manage and grow our presence on Instagram, Facebook and TikTok, publishing regular, on-brand content and responding to community engagement. Video content support: Work with our video creation team to plan and publish compelling video content across platforms. Affiliate management: Maintain relationships with existing affiliate partners and identify opportunities to expand our affiliate network. Marketing campaigns: Craft and brief effective marketing messages in collaboration with partners, ensuring alignment with Ecotalk's tone of voice. Mission alignment: Act as an ambassador for Ecotalk's purpose and values, weaving our mission into every touchpoint. This is a full-time permanent role, which offers the benefits of hybrid working. Typically, this role will require you to work 3-4 days onsite at our Stroud (Gloucester) head quarters. About You This is a hands-on, delivery-oriented role. We're looking for someone who can plan, execute and measure campaigns confidently. You'll ideally have: Experience running digital marketing campaigns (agency or in-house). Strong copywriting skills for web, newsletters and social media with excellent spelling and grammar. A good grasp of SEO fundamentals and organic content strategy. Familiarity with managing social media channels and using social listening/management tools (we use Brandwatch). Ability to coordinate with agencies, partners and internal teams. Results-driven mindset with a track record of growing traffic, conversions and retention. Enthusiasm for Ecotalk's mission. Why you'll love this role If you're a marketer who's excited about making a tangible difference - driving customer growth while supporting nature recovery - this role gives you the chance to apply your skills where they matter. About Us Ecotalk is more than just a mobile provider, simply by using our service, customers are having a positive impact on the UK environment. Ecotalk create vital new habitats for Britain's wildlife. We use the money from our customers' bills to give land back to nature. We've got some of the lowest cost tariffs available, great coverage on the market-leading network, and you can bring your current phone number with you. Britain's wildlife is suffering - one in ten UK wildlife species are under threat of extinction. Roads, buildings and intensive farming are destroying our wild places. We decided to do something about it. That's where Ecotalk was born - a mobile phone service with a green outcome. It is a simple way to help nature with your phone while enjoying some of the best tariffs and network coverage in the country. We use the money from our customers' phone bills to buy land which we give back to nature. We started with 40 acres of land at Lynch Knoll in Gloucestershire. We also helped the RSPB secure Fairburn Tips in Yorkshire. At the heart of this business is a team of fantastic people - energetic and passionate about what we do, who work together to make things better and who are keen to 'shake things up a bit' by challenging what others see as "conventional wisdom". What we offer We care about our people as much as we care about the planet. Our benefits include: Healthcare plan Life assurance and generous pension contribution Volunteering day Discounts across shops, gyms, days out and events 25 days holiday (plus bank holidays) with ability to buy/sell days Cycle to work scheme Car pooling and onsite parking As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment. Job Types: Full-time, Permanent Pay: £50,000.00 per year Benefits: Bereavement leave Canteen Casual dress Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Flexitime Health & wellbeing programme Life insurance On-site parking Paid volunteer time Private medical insurance Referral programme Sabbatical Sick pay Application question(s): Will you now or in the future require sponsorship for employment visa status? This role requires 3-4 days per week in our head office. Can you reliably commute to Stroud, Gloucester 3-4 days per week? Work authorisation: United Kingdom (required) Work Location: Hybrid remote in Stroud GL5 3BY

About The Role Working within the Industry Operations Department, this position will work to improve our Customer and Industry Data integrity by ensuring all customers are onboarded/offboarded correctly and resolving any disputed transfers and losses, all while delivering exceptional customer service to all internal and external customers. You'll also ensure that all vulnerable customers, where requested, are correctly added to the Industry Priority Service Register. The department itself is a fast-paced & ever-changing environment, dealing with the integrity of the read data held both internally and across all industry bodies. Core responsibilities: Work through allocated industry exceptions as assigned by the Industry Operations team leader Support in the reduction of backlogs to improve our industry data integrity & ensure customers are correctly onboarded/offboarded Resolve industry onboarding/Offboarding exceptions to ensure all customers join us/leave us in a Fit to Bill state. Being an escalation and operational support for the wider business on Erroneous Transfers, PS PS (Priority Services) and DAP (Debt Assignment Protocol) Developing a comprehensive understanding of the whole customer journey and how and why industry data integrity is part of this Liaise with other Ecotricity departments and third parties through the Industry Secure Data Exchange Portal (SDEP) to ensure a fair and timely outcome is achieved for customer and industry impacting problems Feedback third party issues/delays to Industry Operations Team Leader and 3rd Party Contract Manager for escalation Customer and third-party outbound contact to ensure timely and effective resolution Resolve high level exceptions created by various industry interfaces and erroneous activity Other projects and ad-hoc tasks deemed inline with the wider ongoing needs of the team and department and Ecotricity mission Deliver in alignment with your agreed KPIs and objectives. Partake in monthly PDRs (121) and side by side sessions with the Industry Operations Team Leader to ensure continual development and quality outputs Complaint resolution in a timely manner Identifying system or process faults and supporting the department with continuous improvements Take ownership for customer disputes and deliver resolution in a timely manner About You Your Skillset: High level of computer literacy with experience of a CRM system, AFMS and Industry Databases coupled with good knowledge of Microsoft Office 365 Able to prioritize your workloads in line with department prioritization, managing a range of tasks and processes Multitasking and remaining calm under pressure Methodical and organised, ability to manage own workload within agreed prioritization Committed to continual improvement for yourself and teammates, contributing to process improvements and personal development Proven effective relationship management both internally and externally Experience working with third parties (MOP, DC/DA) an advantage Excellent written and verbal communication skills High level of attention to detail High level of numeracy, accuracy and problem-solving ability Excellent planning and organisational skills Takes ownership of queries through to resolution Your Attributes: Proactive 'can do' attitude and able to take a measured approach to workload management, delivering key targets within challenging deadlines Self-motivated with a strong work ethic, demonstrating a genuine interest in the industry and developing your own and your team's knowledge A proven record around adherence, meeting and working towards agreed KPI's Pride yourself on maintaining read data integrity across industry and internal systems Treats customers and peers the way they like to be treated Working in a proactive way to find creative and innovative solutions Is receptive to feedback and acts accordingly Exceptional team player who is open and respectful of others Engaging and motivated attitude and style Flexible and adaptable approach to work Live and breathe the Ecotricity Ethos About Us What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all. Job Types: Full-time, Permanent Pay: £25,150.00-£29,000.00 per year Benefits: Additional leave Bereavement leave Canteen Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Gym membership Life insurance On-site parking Paid volunteer time Referral programme Sick pay Store discount Application question(s): Ecotricity offers hybrid working. Are you able to reliably commute to our Stroud office 3 days per week? Will you now or in the future require sponsorship for employment visa status? Work authorisation: United Kingdom (required) Work Location: Hybrid remote in Stroud GL5 3BY Reference ID: 2510

Within our B2B business unit we are on a period of growth. As part of this journey, we are launching a new suite of products into the market alongside ensuring our current products are meeting customer needs. We are therefore seeking a motivated Propositions Manager to join our Change and Transformation team and lead on the development and delivery of new products and tariffs. As a Propositions Manager, you will play a key role in supporting the development, implementation, and continuous improvement of our business energy products and tariffs. You will work closely with our Sales, Marketing, and IT teams to ensure our propositions remain competitive and relevant in the market. This role offers a balance between strategic thinking and hands-on execution, making it ideal for someone looking to develop their career in product management and propositions. Responsibilities: A self-starter who can lead the development, delivery, and enhancement of business energy propositions, ensuring alignment with company strategy and customer needs. Manage product lifecycle activities, including product launches, performance tracking, and improvements. Collaborate with key stakeholders to enhance existing tariffs and introduce innovative pricing structures. Drive enhancements to existing products based on key performance indicators (KPIs), customer feedback, and market research. Develop comprehensive project plans, including objectives, deliverables, timelines, and budget. Coordinate project activities and monitor progress to ensure adherence to schedule and budget. Identify and manage project risks, issues, and dependencies, and develop mitigation strategies. Establish and maintain strong stakeholder relationships. Fostering effective communication and collaboration among team members, stakeholders, and vendors. Lead cross-functional project teams, providing guidance, motivation, and support to achieve project goals. Communicating project statuses, updates, and key milestones to stakeholders and team members. Manage scope changes, ensuring appropriate documentation, communication, and approval processes. Conduct project reviews and quality assessments to identify areas for improvement and implement corrective actions. Ensure finished products are embedded into business-as-usual (BAU) processes with appropriate handover and training. About You Preferable Experience working within the energy and utilities sector Previous experience in project management, proposition development, or a related field. Strong analytical skills with the ability to interpret data and provide insights. Good stakeholder management skills with experience in cross-functional collaboration. Commercial awareness and an understanding of market dynamics. Excellent communication and interpersonal skills. If you like the sound of the role but don't meet all the requirements, we encourage you to apply. We are interested in meeting people from a diverse range of backgrounds and experiences. Come and join our change and transformation team and be a significant part of driving Ecotricity's green future. About Us What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. _Ecotricity is an equal opportunities employer and is committed to providing equality for all._ Job Types: Full-time, Permanent Pay: £35,000.00-£45,000.00 per year Benefits: Additional leave Canteen Casual dress Company events Company pension Cycle to work scheme Discounted or free food Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme Life insurance On-site parking Paid volunteer time Referral programme Sick pay Store discount Transport links Application question(s): Will you now or in the future require sponsorship for employment visa status? Work authorisation: United Kingdom (preferred) Work Location: Hybrid remote in Stroud GL5 3BY Reference ID: 2407

About The Role We're looking for a proactive and hands-on Brand & Marketing Manager to join our small but dedicated team. This is a tactical, delivery-focused role; perfect for someone who thrives on rolling up their sleeves and making things happen, rather than spending months in strategy meetings. What you'll do You'll be responsible for day-to-day marketing activity across our digital channels and campaigns, working closely with our General Manager and external partners. Your work will directly drive traffic, conversions and customer engagement, while showcasing Ecotalk's mission. Key responsibilities include: Performance marketing: Liaise with external agencies to deliver high-quality traffic and conversions to the Ecotalk website. Content creation: Write engaging, SEO optimised blog articles and website content to drive organic search traffic. Customer communications: Craft newsletters for current customers and subscribers, keeping them informed about our rewilding efforts. Social media management: Manage and grow our presence on Instagram, Facebook and TikTok, publishing regular, on-brand content and responding to community engagement. Video content support: Work with our video creation team to plan and publish compelling video content across platforms. Affiliate management: Maintain relationships with existing affiliate partners and identify opportunities to expand our affiliate network. Marketing campaigns: Craft and brief effective marketing messages in collaboration with partners, ensuring alignment with Ecotalk's tone of voice. Mission alignment: Act as an ambassador for Ecotalk's purpose and values, weaving our mission into every touchpoint. This is a full-time permanent role, which offers the benefits of hybrid working. Typically, this role will require you to work 3-4 days onsite at our Stroud (Gloucester) head quarters. About You This is a hands-on, delivery-oriented role. We're looking for someone who can plan, execute and measure campaigns confidently. You'll ideally have: Experience running digital marketing campaigns (agency or in-house). Strong copywriting skills for web, newsletters and social media with excellent spelling and grammar. A good grasp of SEO fundamentals and organic content strategy. Familiarity with managing social media channels and using social listening/management tools (we use Brandwatch). Ability to coordinate with agencies, partners and internal teams. Results-driven mindset with a track record of growing traffic, conversions and retention. Enthusiasm for Ecotalk's mission. Why you'll love this role If you're a marketer who's excited about making a tangible difference - driving customer growth while supporting nature recovery - this role gives you the chance to apply your skills where they matter. About Us Ecotalk is more than just a mobile provider, simply by using our service, customers are having a positive impact on the UK environment. Ecotalk create vital new habitats for Britain's wildlife. We use the money from our customers' bills to give land back to nature. We've got some of the lowest cost tariffs available, great coverage on the market-leading network, and you can bring your current phone number with you. Britain's wildlife is suffering - one in ten UK wildlife species are under threat of extinction. Roads, buildings and intensive farming are destroying our wild places. We decided to do something about it. That's where Ecotalk was born - a mobile phone service with a green outcome. It is a simple way to help nature with your phone while enjoying some of the best tariffs and network coverage in the country. We use the money from our customers' phone bills to buy land which we give back to nature. We started with 40 acres of land at Lynch Knoll in Gloucestershire. We also helped the RSPB secure Fairburn Tips in Yorkshire. At the heart of this business is a team of fantastic people - energetic and passionate about what we do, who work together to make things better and who are keen to 'shake things up a bit' by challenging what others see as "conventional wisdom". What we offer We care about our people as much as we care about the planet. Our benefits include: Healthcare plan Life assurance and generous pension contribution Volunteering day Discounts across shops, gyms, days out and events 25 days holiday (plus bank holidays) with ability to buy/sell days Cycle to work scheme Car pooling and onsite parking As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment. Job Types: Full-time, Permanent Pay: £50,000.00 per year Benefits: Bereavement leave Canteen Casual dress Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Flexitime Health & wellbeing programme Life insurance On-site parking Paid volunteer time Private medical insurance Referral programme Sabbatical Sick pay Application question(s): Will you now or in the future require sponsorship for employment visa status? This role requires 3-4 days per week in our head office. Can you reliably commute to Stroud, Gloucester 3-4 days per week? Work authorisation: United Kingdom (required) Work Location: Hybrid remote in Stroud GL5 3BY

About The Role Working within the Industry Operations Department, this position will work to improve our Customer and Industry Data integrity by ensuring all customers are onboarded/offboarded correctly and resolving any disputed transfers and losses, all while delivering exceptional customer service to all internal and external customers. You'll also ensure that all vulnerable customers, where requested, are correctly added to the Industry Priority Service Register. The department itself is a fast-paced & ever-changing environment, dealing with the integrity of the read data held both internally and across all industry bodies. Core responsibilities: Work through allocated industry exceptions as assigned by the Industry Operations team leader Support in the reduction of backlogs to improve our industry data integrity & ensure customers are correctly onboarded/offboarded Resolve industry onboarding/Offboarding exceptions to ensure all customers join us/leave us in a Fit to Bill state. Being an escalation and operational support for the wider business on Erroneous Transfers, PS PS (Priority Services) and DAP (Debt Assignment Protocol) Developing a comprehensive understanding of the whole customer journey and how and why industry data integrity is part of this Liaise with other Ecotricity departments and third parties through the Industry Secure Data Exchange Portal (SDEP) to ensure a fair and timely outcome is achieved for customer and industry impacting problems Feedback third party issues/delays to Industry Operations Team Leader and 3rd Party Contract Manager for escalation Customer and third-party outbound contact to ensure timely and effective resolution Resolve high level exceptions created by various industry interfaces and erroneous activity Other projects and ad-hoc tasks deemed inline with the wider ongoing needs of the team and department and Ecotricity mission Deliver in alignment with your agreed KPIs and objectives. Partake in monthly PDRs (121) and side by side sessions with the Industry Operations Team Leader to ensure continual development and quality outputs Complaint resolution in a timely manner Identifying system or process faults and supporting the department with continuous improvements Take ownership for customer disputes and deliver resolution in a timely manner About You Your Skillset: High level of computer literacy with experience of a CRM system, AFMS and Industry Databases coupled with good knowledge of Microsoft Office 365 Able to prioritize your workloads in line with department prioritization, managing a range of tasks and processes Multitasking and remaining calm under pressure Methodical and organised, ability to manage own workload within agreed prioritization Committed to continual improvement for yourself and teammates, contributing to process improvements and personal development Proven effective relationship management both internally and externally Experience working with third parties (MOP, DC/DA) an advantage Excellent written and verbal communication skills High level of attention to detail High level of numeracy, accuracy and problem-solving ability Excellent planning and organisational skills Takes ownership of queries through to resolution Your Attributes: Proactive 'can do' attitude and able to take a measured approach to workload management, delivering key targets within challenging deadlines Self-motivated with a strong work ethic, demonstrating a genuine interest in the industry and developing your own and your team's knowledge A proven record around adherence, meeting and working towards agreed KPI's Pride yourself on maintaining read data integrity across industry and internal systems Treats customers and peers the way they like to be treated Working in a proactive way to find creative and innovative solutions Is receptive to feedback and acts accordingly Exceptional team player who is open and respectful of others Engaging and motivated attitude and style Flexible and adaptable approach to work Live and breathe the Ecotricity Ethos About Us What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all. Job Types: Full-time, Permanent Pay: £25,150.00-£29,000.00 per year Benefits: Additional leave Bereavement leave Canteen Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Gym membership Life insurance On-site parking Paid volunteer time Referral programme Sick pay Store discount Application question(s): Ecotricity offers hybrid working. Are you able to reliably commute to our Stroud office 3 days per week? Will you now or in the future require sponsorship for employment visa status? Work authorisation: United Kingdom (required) Work Location: Hybrid remote in Stroud GL5 3BY Reference ID: 2510

We're looking for passionate, motivated individuals to join our Domestic Sales & Retentions Team at Ecotricity, Britain's greenest energy company. You'll proactively reach out to prospective and existing customers, introducing them to our innovative products and helping them find the best tariff, meter, and payment options to suit their needs. Every bill our customers pay helps fund our mission to build a greener Britain. If you're successful, you'll join a close-knit, high-performing team focused on driving our customer growth and retention strategy.This is a results-driven role where your success is in your hands - the more you put in, the more you get out. With an uncapped commission scheme, your earning potential is entirely up to you. Core responsibilities: Engage with prospective and existing customers via phone, email, and at events, providing expert advice on Ecotricity's tariffs and green energy products. Proactively reach out to customers to ensure their accounts are set up in the best way for them and for the business - discussing payment methods, meter types, and usage. Handle outbound activity targeting previous, current, and partner-referred customers to support retention, account improvement and growth. Deliver a tailored sales experience by understanding each customer's needs and recommending suitable solutions. Play a vital role in achieving both individual and team sales targets. Provide exceptional support to customers navigating our online journey, helping ensure accurate accounts and timely billing. Embed quality and compliance in all interactions, ensuring all sales are accurate, compliant, and followed through. Develop a deep understanding of Ecotricity's mission, values, and unique role in green energy generation. Ensure quality and compliance is engrained in everything you do You'll work closely with colleagues both across the Home Moves team and wider business groups to ensure the right outcome is reached for the customer. Are you a driven individual looking to develop into a role where you can use your experience to benefit both new and existing Ecotricity customers. You act with integrity, realising it's not just about the sell, it's about creating the type of customer experience that promotes lasting customer loyalty. Essential skills: Experience working in Sales or Customer Service is beneficial but showing the ability to build rapport with people is key Confident phone manner and comfortable making multiple outbound calls per day. You'll have the confidence and resilience to handle objections and stay motivated during low-sales periods. You'll be eager to build a thorough understanding of the Ecotricity business and our specific products You are a problem solver confident to look for the best solutions for customers and accounts are set up accurately Strong IT, numeracy, written & verbal communication and problem-solving skills are a given What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all. Job Types: Full-time, Permanent Pay: £25,150.00 per year Benefits: Additional leave Canteen Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay Work from home Ability to commute/relocate: Stroud GL5 3BY: reliably commute or plan to relocate before starting work (required) Application question(s): Will you need sponsorship in the near future? Work authorisation: United Kingdom (required) Location: Stroud GL5 3BY (preferred) Work Location: Hybrid remote in Stroud GL5 3BY Application deadline: 03/10/2025 Reference ID: 2504 Expected start date: 03/10/2025

About The Role Great customer service is not rocket science. It's about keeping our promises, and fixing problems quickly. In essence it's about treating our customers the way we like to be treated. The Ecotalk Customer Service Team are the face of our business. We lead from the front in providing a first-class customer service whether that's by resolving a customer's query whilst they're on the phone or by managing their case later. This role involves a mix of hands-on customer case management, inbound phone and email contact as well as supporting other colleagues and departments as and when the business needs. We're looking for like-minded people to join our Ecotalk service team, to provide exceptional service to all our customers. Our Ecotalk Customer Service team is a one stop shop for any customer query; we are using cutting edge technology to get our customers talking to the right person - first time. We don't give our people scripts we want you to be yourself while helping our customers at the same time. The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your work will be key. What you will do Provide first class customer service in all interactions, focused mainly on inbound and outbound phone calls, delivering first contact resolution. Ensure our customer accounts are correct and all requests are completed accurately. To take responsibility and ownership for customer queries ensuring the customer is responded too promptly & updated frequently. Mobile port ins for customers who want to keep their mobile phone number. Managing customer queries via email and social media. Adapt to the business needs when required. Working with your Line Manager to achieve personal and team objectives. Other projects and ad-hoc tasks deemed in line with the wider ongoing needs of the Team and Ecotalk as a whole. About You Some previous customer service experience would be helpful - but anything relevant will be considered. If you want to be part of our awesome team, enjoy working with a great bunch of people and are supportive to others in a busy environment, this may be right for you. We also need you to have a good grasp of numbers and be able to talk confidently to customers in the person and on the phone, although of course we'll give you training. Being happy and accurate working with detail is really important, and you'll often need to organise and prioritise your own work. What will you bring Knowledge, skills and experience: Ability to build rapport Experience in providing an excellent level of customer service Good computer literacy, including Microsoft word and Excel Excellent listening skills and verbal & written communication skills Effective objection handling Numeracy and problem-solving skills Excellent attention to detail Experience in using multiple IT systems simultaneously The ability to work with reports from several systems containing vital information. Capable of working with financial aspects of the procedures. Behaviours: Manages relationships effectively both internally and externally Methodical and organised, managing own work Is receptive to feedback and acts accordingly Exceptional team player who builds open and supportive relationships Flexible and adaptable approach to work Educational Requirements: Educated to GCSE Level or above (Maths & English essential) A-Level or Degree level education preferred About Us Ecotalk is more than just a mobile provider, simply by using our service, customers are having a positive impact on the UK environment. Ecotalk create vital new habitats for Britain's wildlife. We use the money from our customers' bills to give land back to nature. We've got some of the lowest cost tariffs available, great coverage on the market-leading network, and you can bring your current phone number with you. Britain's wildlife is suffering - one in ten UK wildlife species are under threat of extinction. Roads, buildings and intensive farming are destroying our wild places. We decided to do something about it. That's where Ecotalk was born - a mobile phone service with a green outcome. It is a simple way to help nature with your phone while enjoying some of the best tariffs and network coverage in the country. We use the money from our customers' phone bills to buy land which we give back to nature. We started with 40 acres of land at Lynch Knoll in Gloucestershire. We also helped the RSPB secure Fairburn Tips in Yorkshire. At the heart of this business is a team of fantastic people - energetic and passionate about what we do, who work together to make things better and who are keen to 'shake things up a bit' by challenging what others see as "conventional wisdom". What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering day Hybrid working Various company discounts (including shops, gym, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025 Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment. Job Types: Full-time, Permanent Pay: £25,500.00 per year Benefits: Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Private dental insurance Private medical insurance Referral programme Sabbatical Sick pay Work from home Application question(s): Are you legally authorized to work in United Kingdom? Will you now or in the future require sponsorship for employment visa status? Are you able to reliably commute to Stroud (Gloucestershire) a minimum of 3 days per week? Work Location: Hybrid remote in Stroud GL5 3BY

This is a rare 6 month opportunity for someone to gain invaluable insight and experience working in a dynamic team in the Renewable Energy industry. The role will based at our head office so you'll need to be based within a reasonable distance and able to travel to our offices 3 days a week in Stroud, Gloucestershire. This role would be ideal for a university graduate or someone with a keen interest in renewables and knowledge of GIS database. The Development Team is responsible for securing the necessary permissions to enable the construction of renewable energy projects, including but not limited to onshore wind, solar, energy storage and anaerobic digestion (green gas). This involves four main stages: Identifying suitable sites for renewables in the UK; Signing an option to lease with the landowner; Securing a commercially viable grid connection; Securing an implementable planning permission and discharging planning conditions. The overall purpose of the role is to complete technical assessments and site designs for new renewable energy projects. Core responsibilities: Assisting and supporting the Principal Design Technician in the completion of feasibility studies, site design and other technical assessments. Identify, understand, and interpret the site constraints and requirements to produce the optimum site design Create and prepare figures as required Support the team with site finding using GIS Update GIS datasets Raise Purchase Orders on workday Essential skills: An interest in renewable energy An understanding of GIS and aptitude to learn Excellent written and oral communication skills Organised and able to manage time and work to meet deadlines Good team player who is willing to support and assist other team members when required. What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all. Job Types: Temporary, Fixed term contract Contract length: 6 months Pay: £25,150.00 per year Benefits: Canteen Casual dress Employee discount Free parking Health & wellbeing programme Life insurance Referral programme Work from home Ability to commute/relocate: Stroud GL5 3BY: reliably commute or plan to relocate before starting work (required) Application question(s): Will you need sponsorship in the near future? Experience: GSI: 1 year (preferred) Work authorisation: United Kingdom (required) Location: Stroud GL5 3BY (preferred) Work Location: Hybrid remote in Stroud GL5 3BY Application deadline: 31/10/2025 Reference ID: 2509

About The Role You will provide an essential role in maintaining Ecotricity's fleet of onshore Enercon wind turbines throughout the UK to a high standard, carrying out preventive and corrective maintenance when required. The Operations and Maintenance Department Service Centre is based in Woodchester, Gloucestershire where you report each week . Due to the location of our generating assets, working away from home may be required at short notice. You will be provided with all relevant training, PPE and tooling required to conduct the role to the highest standards. A company van will also be supplied to travel between the Service Centre and relevant sites. You will be required to work a 6 week rolling shift pattern of:7 days"On"then 7 days"Off",followed by 4 weeks of Monday to Friday. Entry salary for this role is £40,000 - £46,326 depending on experience, with average annual overtime and allowances earnings approximately £10,000, plus a 5% shift allowance. Core Responsibilities Working remotely in a small team performing all activities related to the maintenance and repair of generation assets. Responsible for fault finding and troubleshooting electrical and mechanical systems. Carry out repair or replacement of main components. Responsible for completion of all computerised documentation and reports. Ensure operational integrity and safety of generation assets is maintained to the highest standards. Uphold and drive a positive safety culture through your onsite actions. What we offer Competitive salary and overtime rates. Shift system working (equal to 40 days off a year), plus 25 days additional leave entitlement (plus 8 days bank holidays). Generous working away allowances. Relevant industry training and development. National Gym Membership. About You You will have proven ability to maintain, repair and fault find on a variety of technical equipment both electrically and mechanically to a high standard with minimal supervision. You will also be able to comply with all health and safety aspects of working in an engineering environment. Educational/Experience Requirements Demonstrated history of electrical and mechanical maintenance, fault find and repair. Formal qualification in electrical discipline (minimum NVQ level 3) or formal qualification in mechanical discipline (ideally NVQ level 3) with relevant electrical experience. A good level of computer literacy. Ability to work in a physically demanding environment and at heights of 100 meters. Skills Enjoy and able to work in small teams. Creative and self-motivated. Ability to work independently with remote management and take responsibility for project delivery. Ability to work under pressure to tight deadlines without compromising safety or quality. Strong communication skills particularly verbal communication. Very organised - able to multi-task effectively. Good time management & personal organisational skills. Accuracy, Tenacity & Integrity. High level of aptitude towards technology and process development. Excellent problem solving and troubleshooting skills. About Us What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. _Ecotricity is an equal opportunities employer and is committed to providing equality for all._ Job Types: Full-time, Permanent Pay: £40,000.00-£46,326.00 per year Benefits: Bereavement leave Company events Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Paid volunteer time Referral programme Application question(s): This position is located in Woodchester, Gloucestershire. Please confirm your ability to commute to or work from this location Will you now or in the future require sponsorship for employment visa status? Do you hold a formal qualification in electrical discipline (minimum NVQ level 3) or formal qualification in mechanical discipline (ideally NVQ level 3) with relevant electrical experience? Licence/Certification: Driving Licence (required) Work authorisation: United Kingdom (required) Work Location: On the road Reference ID: 2459

About The Role Working within Ecotricity's Estate Management team, the role of a Cleaning Crew Member will be a varied one but with the common theme of delivering an excellent level of service and support to internal customers and external third parties for a number of sites in the Stroud area. This is a part-time role, with hours ranging from 15 to 20 per week between the hours of 4pm-8pm Monday to Thursday and 2:30pm-6:30pm Friday. Cleaner Responsibilities include Cleaning, stocking and supplying designated work areas, including dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, sanitising kitchens and toilet areas etc Removing and transporting waste to designated areas. Helping to ensure that individuals abide by the sustainability ethos of the company Performing and documenting the cleaning and maintenance routine, following the Cleaning specification appropriate to the site. Abiding by the site guidelines on regular routine upkeep of facilities such as dishwashers and waterless urinals Carrying out periodic deep cleaning tasks and special projects, such as steam-cleaning hygienic areas or inside window cleaning Following colour-coded schemes that help to eliminate the possibility of cross-contamination on all sites. Ensuring that only clean cleaning materials are used Acting at all times in accordance with Ecotricity's published policies and procedures, including the Health and Safety policy, Code of Conduct and ensuring safe working methods are used at all times Reporting to Supervisory staff any defects in machinery, equipment, fixtures and fittings etc to help ensure optimal health and safety Engaging with other team members to help finish tasks, i.e. working as a team Working with all materials and products effectively and safely within the guidelines of health and safety and COSHH Ensuring that all provided Personal Protective Equipment (PPE) is used as advised Conducting yourself in a positive and professional manner at all times Ensuring that all stores, products and equipment are kept secured and well maintained Providing cover for other members of staff during holidays, sickness or other absences and in emergencies Working within a small team effectively and efficiently, sometimes needing to perform duties under pressure within allotted time frames Working in a flexible environment, and willing to take on all tasks allocated reasonably About You You will ideally have a good track record of commercial cleaning to a high standard, working as part of a larger team. You should be able to demonstrate a commitment to excellence, on a personal level and in combination with others, and show flexibility and a willingness to learn. A valid driving licence is not required for this role, but would be considered beneficial. Attributes Manages relationships effectively both internally and externally Influences outcomes by using effective negotiation Treats customers the way we like to be treated ourselves Solutions focused and resourceful Committed to continual improvement Engaging and motivating attitude and style Methodical and organised, managing own work Receptive to feedback and acts accordingly Exceptional team player who builds open and supportive relationships About Us What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all. Job Types: Part-time, Permanent Pay: £13.25 per hour Expected hours: 15 - 20 per week Benefits: Bereavement leave Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking Gym membership Health & wellbeing programme Life insurance On-site parking Paid volunteer time Referral programme Sick pay Application question(s): Will you now or in the future require sponsorship for employment visa status? This is a part-time role, with hours ranging from 15 to 20 per week between the hours of 4pm-8pm Monday to Thursday and 2:30pm-6:30pm Friday- can you confirm you are able to work these hours? Work authorisation: United Kingdom (required) Work Location: In person Reference ID: 2488

We're looking for passionate, motivated individuals to join our Domestic Sales & Retentions Team at Ecotricity, Britain's greenest energy company. You'll proactively reach out to prospective and existing customers, introducing them to our innovative products and helping them find the best tariff, meter, and payment options to suit their needs. Every bill our customers pay helps fund our mission to build a greener Britain. If you're successful, you'll join a close-knit, high-performing team focused on driving our customer growth and retention strategy.This is a results-driven role where your success is in your hands - the more you put in, the more you get out. With an uncapped commission scheme, your earning potential is entirely up to you. Core responsibilities: Engage with prospective and existing customers via phone, email, and at events, providing expert advice on Ecotricity's tariffs and green energy products. Proactively reach out to customers to ensure their accounts are set up in the best way for them and for the business - discussing payment methods, meter types, and usage. Handle outbound activity targeting previous, current, and partner-referred customers to support retention, account improvement and growth. Deliver a tailored sales experience by understanding each customer's needs and recommending suitable solutions. Play a vital role in achieving both individual and team sales targets. Provide exceptional support to customers navigating our online journey, helping ensure accurate accounts and timely billing. Embed quality and compliance in all interactions, ensuring all sales are accurate, compliant, and followed through. Develop a deep understanding of Ecotricity's mission, values, and unique role in green energy generation. Ensure quality and compliance is engrained in everything you do You'll work closely with colleagues both across the Home Moves team and wider business groups to ensure the right outcome is reached for the customer. Are you a driven individual looking to develop into a role where you can use your experience to benefit both new and existing Ecotricity customers. You act with integrity, realising it's not just about the sell, it's about creating the type of customer experience that promotes lasting customer loyalty. Essential skills: Experience working in Sales or Customer Service is beneficial but showing the ability to build rapport with people is key Confident phone manner and comfortable making multiple outbound calls per day. You'll have the confidence and resilience to handle objections and stay motivated during low-sales periods. You'll be eager to build a thorough understanding of the Ecotricity business and our specific products You are a problem solver confident to look for the best solutions for customers and accounts are set up accurately Strong IT, numeracy, written & verbal communication and problem-solving skills are a given What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all. Job Types: Full-time, Permanent Pay: £25,150.00 per year Benefits: Additional leave Canteen Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay Work from home Ability to commute/relocate: Stroud GL5 3BY: reliably commute or plan to relocate before starting work (required) Application question(s): Will you need sponsorship in the near future? Work authorisation: United Kingdom (required) Location: Stroud GL5 3BY (preferred) Work Location: Hybrid remote in Stroud GL5 3BY Application deadline: 03/10/2025 Reference ID: 2504 Expected start date: 03/10/2025

Within our B2B business unit we are on a period of growth. As part of this journey, we are launching a new suite of products into the market alongside ensuring our current products are meeting customer needs. We are therefore seeking a motivated Propositions Manager to join our Change and Transformation team and lead on the development and delivery of new products and tariffs. As a Propositions Manager, you will play a key role in supporting the development, implementation, and continuous improvement of our business energy products and tariffs. You will work closely with our Sales, Marketing, and IT teams to ensure our propositions remain competitive and relevant in the market. This role offers a balance between strategic thinking and hands-on execution, making it ideal for someone looking to develop their career in product management and propositions. Responsibilities: A self-starter who can lead the development, delivery, and enhancement of business energy propositions, ensuring alignment with company strategy and customer needs. Manage product lifecycle activities, including product launches, performance tracking, and improvements. Collaborate with key stakeholders to enhance existing tariffs and introduce innovative pricing structures. Drive enhancements to existing products based on key performance indicators (KPIs), customer feedback, and market research. Develop comprehensive project plans, including objectives, deliverables, timelines, and budget. Coordinate project activities and monitor progress to ensure adherence to schedule and budget. Identify and manage project risks, issues, and dependencies, and develop mitigation strategies. Establish and maintain strong stakeholder relationships. Fostering effective communication and collaboration among team members, stakeholders, and vendors. Lead cross-functional project teams, providing guidance, motivation, and support to achieve project goals. Communicating project statuses, updates, and key milestones to stakeholders and team members. Manage scope changes, ensuring appropriate documentation, communication, and approval processes. Conduct project reviews and quality assessments to identify areas for improvement and implement corrective actions. Ensure finished products are embedded into business-as-usual (BAU) processes with appropriate handover and training. About You Preferable Experience working within the energy and utilities sector Previous experience in project management, proposition development, or a related field. Strong analytical skills with the ability to interpret data and provide insights. Good stakeholder management skills with experience in cross-functional collaboration. Commercial awareness and an understanding of market dynamics. Excellent communication and interpersonal skills. If you like the sound of the role but don't meet all the requirements, we encourage you to apply. We are interested in meeting people from a diverse range of backgrounds and experiences. Come and join our change and transformation team and be a significant part of driving Ecotricity's green future. About Us What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. _Ecotricity is an equal opportunities employer and is committed to providing equality for all._ Job Types: Full-time, Permanent Pay: £35,000.00-£45,000.00 per year Benefits: Additional leave Canteen Casual dress Company events Company pension Cycle to work scheme Discounted or free food Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme Life insurance On-site parking Paid volunteer time Referral programme Sick pay Store discount Transport links Application question(s): Will you now or in the future require sponsorship for employment visa status? Work authorisation: United Kingdom (preferred) Work Location: Hybrid remote in Stroud GL5 3BY Reference ID: 2407

About The Role Great customer service is not rocket science. It's about keeping our promises, and fixing problems quickly. In essence it's about treating our customers the way we like to be treated. The Ecotalk Customer Service Team are the face of our business. We lead from the front in providing a first-class customer service whether that's by resolving a customer's query whilst they're on the phone or by managing their case later. This role involves a mix of hands-on customer case management, inbound phone and email contact as well as supporting other colleagues and departments as and when the business needs. We're looking for like-minded people to join our Ecotalk service team, to provide exceptional service to all our customers. Our Ecotalk Customer Service team is a one stop shop for any customer query; we are using cutting edge technology to get our customers talking to the right person - first time. We don't give our people scripts we want you to be yourself while helping our customers at the same time. The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your work will be key. What you will do Provide first class customer service in all interactions, focused mainly on inbound and outbound phone calls, delivering first contact resolution. Ensure our customer accounts are correct and all requests are completed accurately. To take responsibility and ownership for customer queries ensuring the customer is responded too promptly & updated frequently. Mobile port ins for customers who want to keep their mobile phone number. Managing customer queries via email and social media. Adapt to the business needs when required. Working with your Line Manager to achieve personal and team objectives. Other projects and ad-hoc tasks deemed in line with the wider ongoing needs of the Team and Ecotalk as a whole. About You Some previous customer service experience would be helpful - but anything relevant will be considered. If you want to be part of our awesome team, enjoy working with a great bunch of people and are supportive to others in a busy environment, this may be right for you. We also need you to have a good grasp of numbers and be able to talk confidently to customers in the person and on the phone, although of course we'll give you training. Being happy and accurate working with detail is really important, and you'll often need to organise and prioritise your own work. What will you bring Knowledge, skills and experience: Ability to build rapport Experience in providing an excellent level of customer service Good computer literacy, including Microsoft word and Excel Excellent listening skills and verbal & written communication skills Effective objection handling Numeracy and problem-solving skills Excellent attention to detail Experience in using multiple IT systems simultaneously The ability to work with reports from several systems containing vital information. Capable of working with financial aspects of the procedures. Behaviours: Manages relationships effectively both internally and externally Methodical and organised, managing own work Is receptive to feedback and acts accordingly Exceptional team player who builds open and supportive relationships Flexible and adaptable approach to work Educational Requirements: Educated to GCSE Level or above (Maths & English essential) A-Level or Degree level education preferred About Us Ecotalk is more than just a mobile provider, simply by using our service, customers are having a positive impact on the UK environment. Ecotalk create vital new habitats for Britain's wildlife. We use the money from our customers' bills to give land back to nature. We've got some of the lowest cost tariffs available, great coverage on the market-leading network, and you can bring your current phone number with you. Britain's wildlife is suffering - one in ten UK wildlife species are under threat of extinction. Roads, buildings and intensive farming are destroying our wild places. We decided to do something about it. That's where Ecotalk was born - a mobile phone service with a green outcome. It is a simple way to help nature with your phone while enjoying some of the best tariffs and network coverage in the country. We use the money from our customers' phone bills to buy land which we give back to nature. We started with 40 acres of land at Lynch Knoll in Gloucestershire. We also helped the RSPB secure Fairburn Tips in Yorkshire. At the heart of this business is a team of fantastic people - energetic and passionate about what we do, who work together to make things better and who are keen to 'shake things up a bit' by challenging what others see as "conventional wisdom". What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering day Hybrid working Various company discounts (including shops, gym, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025 Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment. Job Types: Full-time, Permanent Pay: £25,500.00 per year Benefits: Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Private dental insurance Private medical insurance Referral programme Sabbatical Sick pay Work from home Application question(s): Are you legally authorized to work in United Kingdom? Will you now or in the future require sponsorship for employment visa status? Are you able to reliably commute to Stroud (Gloucestershire) a minimum of 3 days per week? Work Location: Hybrid remote in Stroud GL5 3BY

About The Role We're looking for a proactive and hands-on Brand & Marketing Manager to join our small but dedicated team. This is a tactical, delivery-focused role; perfect for someone who thrives on rolling up their sleeves and making things happen, rather than spending months in strategy meetings. What you'll do You'll be responsible for day-to-day marketing activity across our digital channels and campaigns, working closely with our General Manager and external partners. Your work will directly drive traffic, conversions and customer engagement, while showcasing Ecotalk's mission. Key responsibilities include: Performance marketing: Liaise with external agencies to deliver high-quality traffic and conversions to the Ecotalk website. Content creation: Write engaging, SEO optimised blog articles and website content to drive organic search traffic. Customer communications: Craft newsletters for current customers and subscribers, keeping them informed about our rewilding efforts. Social media management: Manage and grow our presence on Instagram, Facebook and TikTok, publishing regular, on-brand content and responding to community engagement. Video content support: Work with our video creation team to plan and publish compelling video content across platforms. Affiliate management: Maintain relationships with existing affiliate partners and identify opportunities to expand our affiliate network. Marketing campaigns: Craft and brief effective marketing messages in collaboration with partners, ensuring alignment with Ecotalk's tone of voice. Mission alignment: Act as an ambassador for Ecotalk's purpose and values, weaving our mission into every touchpoint. This is a full-time permanent role, which offers the benefits of hybrid working. Typically, this role will require you to work 3-4 days onsite at our Stroud (Gloucester) head quarters. About You This is a hands-on, delivery-oriented role. We're looking for someone who can plan, execute and measure campaigns confidently. You'll ideally have: Experience running digital marketing campaigns (agency or in-house). Strong copywriting skills for web, newsletters and social media with excellent spelling and grammar. A good grasp of SEO fundamentals and organic content strategy. Familiarity with managing social media channels and using social listening/management tools (we use Brandwatch). Ability to coordinate with agencies, partners and internal teams. Results-driven mindset with a track record of growing traffic, conversions and retention. Enthusiasm for Ecotalk's mission. Why you'll love this role If you're a marketer who's excited about making a tangible difference - driving customer growth while supporting nature recovery - this role gives you the chance to apply your skills where they matter. About Us Ecotalk is more than just a mobile provider, simply by using our service, customers are having a positive impact on the UK environment. Ecotalk create vital new habitats for Britain's wildlife. We use the money from our customers' bills to give land back to nature. We've got some of the lowest cost tariffs available, great coverage on the market-leading network, and you can bring your current phone number with you. Britain's wildlife is suffering - one in ten UK wildlife species are under threat of extinction. Roads, buildings and intensive farming are destroying our wild places. We decided to do something about it. That's where Ecotalk was born - a mobile phone service with a green outcome. It is a simple way to help nature with your phone while enjoying some of the best tariffs and network coverage in the country. We use the money from our customers' phone bills to buy land which we give back to nature. We started with 40 acres of land at Lynch Knoll in Gloucestershire. We also helped the RSPB secure Fairburn Tips in Yorkshire. At the heart of this business is a team of fantastic people - energetic and passionate about what we do, who work together to make things better and who are keen to 'shake things up a bit' by challenging what others see as "conventional wisdom". What we offer We care about our people as much as we care about the planet. Our benefits include: Healthcare plan Life assurance and generous pension contribution Volunteering day Discounts across shops, gyms, days out and events 25 days holiday (plus bank holidays) with ability to buy/sell days Cycle to work scheme Car pooling and onsite parking As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment. Job Types: Full-time, Permanent Pay: £50,000.00 per year Benefits: Bereavement leave Canteen Casual dress Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Flexitime Health & wellbeing programme Life insurance On-site parking Paid volunteer time Private medical insurance Referral programme Sabbatical Sick pay Application question(s): Will you now or in the future require sponsorship for employment visa status? This role requires 3-4 days per week in our head office. Can you reliably commute to Stroud, Gloucester 3-4 days per week? Work authorisation: United Kingdom (required) Work Location: Hybrid remote in Stroud GL5 3BY

About The Role Working within the Industry Operations Department, this position will work to improve our Customer and Industry Data integrity by ensuring all customers are onboarded/offboarded correctly and resolving any disputed transfers and losses, all while delivering exceptional customer service to all internal and external customers. You'll also ensure that all vulnerable customers, where requested, are correctly added to the Industry Priority Service Register. The department itself is a fast-paced & ever-changing environment, dealing with the integrity of the read data held both internally and across all industry bodies. Core responsibilities: Work through allocated industry exceptions as assigned by the Industry Operations team leader Support in the reduction of backlogs to improve our industry data integrity & ensure customers are correctly onboarded/offboarded Resolve industry onboarding/Offboarding exceptions to ensure all customers join us/leave us in a Fit to Bill state. Being an escalation and operational support for the wider business on Erroneous Transfers, PS PS (Priority Services) and DAP (Debt Assignment Protocol) Developing a comprehensive understanding of the whole customer journey and how and why industry data integrity is part of this Liaise with other Ecotricity departments and third parties through the Industry Secure Data Exchange Portal (SDEP) to ensure a fair and timely outcome is achieved for customer and industry impacting problems Feedback third party issues/delays to Industry Operations Team Leader and 3rd Party Contract Manager for escalation Customer and third-party outbound contact to ensure timely and effective resolution Resolve high level exceptions created by various industry interfaces and erroneous activity Other projects and ad-hoc tasks deemed inline with the wider ongoing needs of the team and department and Ecotricity mission Deliver in alignment with your agreed KPIs and objectives. Partake in monthly PDRs (121) and side by side sessions with the Industry Operations Team Leader to ensure continual development and quality outputs Complaint resolution in a timely manner Identifying system or process faults and supporting the department with continuous improvements Take ownership for customer disputes and deliver resolution in a timely manner About You Your Skillset: High level of computer literacy with experience of a CRM system, AFMS and Industry Databases coupled with good knowledge of Microsoft Office 365 Able to prioritize your workloads in line with department prioritization, managing a range of tasks and processes Multitasking and remaining calm under pressure Methodical and organised, ability to manage own workload within agreed prioritization Committed to continual improvement for yourself and teammates, contributing to process improvements and personal development Proven effective relationship management both internally and externally Experience working with third parties (MOP, DC/DA) an advantage Excellent written and verbal communication skills High level of attention to detail High level of numeracy, accuracy and problem-solving ability Excellent planning and organisational skills Takes ownership of queries through to resolution Your Attributes: Proactive 'can do' attitude and able to take a measured approach to workload management, delivering key targets within challenging deadlines Self-motivated with a strong work ethic, demonstrating a genuine interest in the industry and developing your own and your team's knowledge A proven record around adherence, meeting and working towards agreed KPI's Pride yourself on maintaining read data integrity across industry and internal systems Treats customers and peers the way they like to be treated Working in a proactive way to find creative and innovative solutions Is receptive to feedback and acts accordingly Exceptional team player who is open and respectful of others Engaging and motivated attitude and style Flexible and adaptable approach to work Live and breathe the Ecotricity Ethos About Us What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all. Job Types: Full-time, Permanent Pay: £25,150.00-£29,000.00 per year Benefits: Additional leave Bereavement leave Canteen Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Gym membership Life insurance On-site parking Paid volunteer time Referral programme Sick pay Store discount Application question(s): Ecotricity offers hybrid working. Are you able to reliably commute to our Stroud office 3 days per week? Will you now or in the future require sponsorship for employment visa status? Work authorisation: United Kingdom (required) Work Location: Hybrid remote in Stroud GL5 3BY Reference ID: 2510

This is a rare 6 month opportunity for someone to gain invaluable insight and experience working in a dynamic team in the Renewable Energy industry. The role will based at our head office so you'll need to be based within a reasonable distance and able to travel to our offices 3 days a week in Stroud, Gloucestershire. This role would be ideal for a university graduate or someone with a keen interest in renewables and knowledge of GIS database. The Development Team is responsible for securing the necessary permissions to enable the construction of renewable energy projects, including but not limited to onshore wind, solar, energy storage and anaerobic digestion (green gas). This involves four main stages: Identifying suitable sites for renewables in the UK; Signing an option to lease with the landowner; Securing a commercially viable grid connection; Securing an implementable planning permission and discharging planning conditions. The overall purpose of the role is to complete technical assessments and site designs for new renewable energy projects. Core responsibilities: Assisting and supporting the Principal Design Technician in the completion of feasibility studies, site design and other technical assessments. Identify, understand, and interpret the site constraints and requirements to produce the optimum site design Create and prepare figures as required Support the team with site finding using GIS Update GIS datasets Raise Purchase Orders on workday Essential skills: An interest in renewable energy An understanding of GIS and aptitude to learn Excellent written and oral communication skills Organised and able to manage time and work to meet deadlines Good team player who is willing to support and assist other team members when required. What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all. Job Types: Temporary, Fixed term contract Contract length: 6 months Pay: £25,150.00 per year Benefits: Canteen Casual dress Employee discount Free parking Health & wellbeing programme Life insurance Referral programme Work from home Ability to commute/relocate: Stroud GL5 3BY: reliably commute or plan to relocate before starting work (required) Application question(s): Will you need sponsorship in the near future? Experience: GSI: 1 year (preferred) Work authorisation: United Kingdom (required) Location: Stroud GL5 3BY (preferred) Work Location: Hybrid remote in Stroud GL5 3BY Application deadline: 31/10/2025 Reference ID: 2509

Within our B2B business unit we are on a period of growth. As part of this journey, we are launching a new suite of products into the market alongside ensuring our current products are meeting customer needs. We are therefore seeking a motivated Propositions Manager to join our Change and Transformation team and lead on the development and delivery of new products and tariffs. As a Propositions Manager, you will play a key role in supporting the development, implementation, and continuous improvement of our business energy products and tariffs. You will work closely with our Sales, Marketing, and IT teams to ensure our propositions remain competitive and relevant in the market. This role offers a balance between strategic thinking and hands-on execution, making it ideal for someone looking to develop their career in product management and propositions. Responsibilities: A self-starter who can lead the development, delivery, and enhancement of business energy propositions, ensuring alignment with company strategy and customer needs. Manage product lifecycle activities, including product launches, performance tracking, and improvements. Collaborate with key stakeholders to enhance existing tariffs and introduce innovative pricing structures. Drive enhancements to existing products based on key performance indicators (KPIs), customer feedback, and market research. Develop comprehensive project plans, including objectives, deliverables, timelines, and budget. Coordinate project activities and monitor progress to ensure adherence to schedule and budget. Identify and manage project risks, issues, and dependencies, and develop mitigation strategies. Establish and maintain strong stakeholder relationships. Fostering effective communication and collaboration among team members, stakeholders, and vendors. Lead cross-functional project teams, providing guidance, motivation, and support to achieve project goals. Communicating project statuses, updates, and key milestones to stakeholders and team members. Manage scope changes, ensuring appropriate documentation, communication, and approval processes. Conduct project reviews and quality assessments to identify areas for improvement and implement corrective actions. Ensure finished products are embedded into business-as-usual (BAU) processes with appropriate handover and training. About You Preferable Experience working within the energy and utilities sector Previous experience in project management, proposition development, or a related field. Strong analytical skills with the ability to interpret data and provide insights. Good stakeholder management skills with experience in cross-functional collaboration. Commercial awareness and an understanding of market dynamics. Excellent communication and interpersonal skills. If you like the sound of the role but don't meet all the requirements, we encourage you to apply. We are interested in meeting people from a diverse range of backgrounds and experiences. Come and join our change and transformation team and be a significant part of driving Ecotricity's green future. About Us What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. _Ecotricity is an equal opportunities employer and is committed to providing equality for all._ Job Types: Full-time, Permanent Pay: £35,000.00-£45,000.00 per year Benefits: Additional leave Canteen Casual dress Company events Company pension Cycle to work scheme Discounted or free food Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme Life insurance On-site parking Paid volunteer time Referral programme Sick pay Store discount Transport links Application question(s): Will you now or in the future require sponsorship for employment visa status? Work authorisation: United Kingdom (preferred) Work Location: Hybrid remote in Stroud GL5 3BY Reference ID: 2407

About The Role Working within the Industry Operations Department, this position will work to improve our Customer and Industry Data integrity by ensuring all customers are onboarded/offboarded correctly and resolving any disputed transfers and losses, all while delivering exceptional customer service to all internal and external customers. You'll also ensure that all vulnerable customers, where requested, are correctly added to the Industry Priority Service Register. The department itself is a fast-paced & ever-changing environment, dealing with the integrity of the read data held both internally and across all industry bodies. Core responsibilities: Work through allocated industry exceptions as assigned by the Industry Operations team leader Support in the reduction of backlogs to improve our industry data integrity & ensure customers are correctly onboarded/offboarded Resolve industry onboarding/Offboarding exceptions to ensure all customers join us/leave us in a Fit to Bill state. Being an escalation and operational support for the wider business on Erroneous Transfers, PS PS (Priority Services) and DAP (Debt Assignment Protocol) Developing a comprehensive understanding of the whole customer journey and how and why industry data integrity is part of this Liaise with other Ecotricity departments and third parties through the Industry Secure Data Exchange Portal (SDEP) to ensure a fair and timely outcome is achieved for customer and industry impacting problems Feedback third party issues/delays to Industry Operations Team Leader and 3rd Party Contract Manager for escalation Customer and third-party outbound contact to ensure timely and effective resolution Resolve high level exceptions created by various industry interfaces and erroneous activity Other projects and ad-hoc tasks deemed inline with the wider ongoing needs of the team and department and Ecotricity mission Deliver in alignment with your agreed KPIs and objectives. Partake in monthly PDRs (121) and side by side sessions with the Industry Operations Team Leader to ensure continual development and quality outputs Complaint resolution in a timely manner Identifying system or process faults and supporting the department with continuous improvements Take ownership for customer disputes and deliver resolution in a timely manner About You Your Skillset: High level of computer literacy with experience of a CRM system, AFMS and Industry Databases coupled with good knowledge of Microsoft Office 365 Able to prioritize your workloads in line with department prioritization, managing a range of tasks and processes Multitasking and remaining calm under pressure Methodical and organised, ability to manage own workload within agreed prioritization Committed to continual improvement for yourself and teammates, contributing to process improvements and personal development Proven effective relationship management both internally and externally Experience working with third parties (MOP, DC/DA) an advantage Excellent written and verbal communication skills High level of attention to detail High level of numeracy, accuracy and problem-solving ability Excellent planning and organisational skills Takes ownership of queries through to resolution Your Attributes: Proactive 'can do' attitude and able to take a measured approach to workload management, delivering key targets within challenging deadlines Self-motivated with a strong work ethic, demonstrating a genuine interest in the industry and developing your own and your team's knowledge A proven record around adherence, meeting and working towards agreed KPI's Pride yourself on maintaining read data integrity across industry and internal systems Treats customers and peers the way they like to be treated Working in a proactive way to find creative and innovative solutions Is receptive to feedback and acts accordingly Exceptional team player who is open and respectful of others Engaging and motivated attitude and style Flexible and adaptable approach to work Live and breathe the Ecotricity Ethos About Us What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all. Job Types: Full-time, Permanent Pay: £25,150.00-£29,000.00 per year Benefits: Additional leave Bereavement leave Canteen Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Gym membership Life insurance On-site parking Paid volunteer time Referral programme Sick pay Store discount Application question(s): Ecotricity offers hybrid working. Are you able to reliably commute to our Stroud office 3 days per week? Will you now or in the future require sponsorship for employment visa status? Work authorisation: United Kingdom (required) Work Location: Hybrid remote in Stroud GL5 3BY Reference ID: 2510

About The Role We're looking for a proactive and hands-on Brand & Marketing Manager to join our small but dedicated team. This is a tactical, delivery-focused role; perfect for someone who thrives on rolling up their sleeves and making things happen, rather than spending months in strategy meetings. What you'll do You'll be responsible for day-to-day marketing activity across our digital channels and campaigns, working closely with our General Manager and external partners. Your work will directly drive traffic, conversions and customer engagement, while showcasing Ecotalk's mission. Key responsibilities include: Performance marketing: Liaise with external agencies to deliver high-quality traffic and conversions to the Ecotalk website. Content creation: Write engaging, SEO optimised blog articles and website content to drive organic search traffic. Customer communications: Craft newsletters for current customers and subscribers, keeping them informed about our rewilding efforts. Social media management: Manage and grow our presence on Instagram, Facebook and TikTok, publishing regular, on-brand content and responding to community engagement. Video content support: Work with our video creation team to plan and publish compelling video content across platforms. Affiliate management: Maintain relationships with existing affiliate partners and identify opportunities to expand our affiliate network. Marketing campaigns: Craft and brief effective marketing messages in collaboration with partners, ensuring alignment with Ecotalk's tone of voice. Mission alignment: Act as an ambassador for Ecotalk's purpose and values, weaving our mission into every touchpoint. This is a full-time permanent role, which offers the benefits of hybrid working. Typically, this role will require you to work 3-4 days onsite at our Stroud (Gloucester) head quarters. About You This is a hands-on, delivery-oriented role. We're looking for someone who can plan, execute and measure campaigns confidently. You'll ideally have: Experience running digital marketing campaigns (agency or in-house). Strong copywriting skills for web, newsletters and social media with excellent spelling and grammar. A good grasp of SEO fundamentals and organic content strategy. Familiarity with managing social media channels and using social listening/management tools (we use Brandwatch). Ability to coordinate with agencies, partners and internal teams. Results-driven mindset with a track record of growing traffic, conversions and retention. Enthusiasm for Ecotalk's mission. Why you'll love this role If you're a marketer who's excited about making a tangible difference - driving customer growth while supporting nature recovery - this role gives you the chance to apply your skills where they matter. About Us Ecotalk is more than just a mobile provider, simply by using our service, customers are having a positive impact on the UK environment. Ecotalk create vital new habitats for Britain's wildlife. We use the money from our customers' bills to give land back to nature. We've got some of the lowest cost tariffs available, great coverage on the market-leading network, and you can bring your current phone number with you. Britain's wildlife is suffering - one in ten UK wildlife species are under threat of extinction. Roads, buildings and intensive farming are destroying our wild places. We decided to do something about it. That's where Ecotalk was born - a mobile phone service with a green outcome. It is a simple way to help nature with your phone while enjoying some of the best tariffs and network coverage in the country. We use the money from our customers' phone bills to buy land which we give back to nature. We started with 40 acres of land at Lynch Knoll in Gloucestershire. We also helped the RSPB secure Fairburn Tips in Yorkshire. At the heart of this business is a team of fantastic people - energetic and passionate about what we do, who work together to make things better and who are keen to 'shake things up a bit' by challenging what others see as "conventional wisdom". What we offer We care about our people as much as we care about the planet. Our benefits include: Healthcare plan Life assurance and generous pension contribution Volunteering day Discounts across shops, gyms, days out and events 25 days holiday (plus bank holidays) with ability to buy/sell days Cycle to work scheme Car pooling and onsite parking As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment. Job Types: Full-time, Permanent Pay: £50,000.00 per year Benefits: Bereavement leave Canteen Casual dress Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Flexitime Health & wellbeing programme Life insurance On-site parking Paid volunteer time Private medical insurance Referral programme Sabbatical Sick pay Application question(s): Will you now or in the future require sponsorship for employment visa status? This role requires 3-4 days per week in our head office. Can you reliably commute to Stroud, Gloucester 3-4 days per week? Work authorisation: United Kingdom (required) Work Location: Hybrid remote in Stroud GL5 3BY

We're looking for passionate, motivated individuals to join our Domestic Sales & Retentions Team at Ecotricity, Britain's greenest energy company. You'll proactively reach out to prospective and existing customers, introducing them to our innovative products and helping them find the best tariff, meter, and payment options to suit their needs. Every bill our customers pay helps fund our mission to build a greener Britain. If you're successful, you'll join a close-knit, high-performing team focused on driving our customer growth and retention strategy.This is a results-driven role where your success is in your hands - the more you put in, the more you get out. With an uncapped commission scheme, your earning potential is entirely up to you. Core responsibilities: Engage with prospective and existing customers via phone, email, and at events, providing expert advice on Ecotricity's tariffs and green energy products. Proactively reach out to customers to ensure their accounts are set up in the best way for them and for the business - discussing payment methods, meter types, and usage. Handle outbound activity targeting previous, current, and partner-referred customers to support retention, account improvement and growth. Deliver a tailored sales experience by understanding each customer's needs and recommending suitable solutions. Play a vital role in achieving both individual and team sales targets. Provide exceptional support to customers navigating our online journey, helping ensure accurate accounts and timely billing. Embed quality and compliance in all interactions, ensuring all sales are accurate, compliant, and followed through. Develop a deep understanding of Ecotricity's mission, values, and unique role in green energy generation. Ensure quality and compliance is engrained in everything you do You'll work closely with colleagues both across the Home Moves team and wider business groups to ensure the right outcome is reached for the customer. Are you a driven individual looking to develop into a role where you can use your experience to benefit both new and existing Ecotricity customers. You act with integrity, realising it's not just about the sell, it's about creating the type of customer experience that promotes lasting customer loyalty. Essential skills: Experience working in Sales or Customer Service is beneficial but showing the ability to build rapport with people is key Confident phone manner and comfortable making multiple outbound calls per day. You'll have the confidence and resilience to handle objections and stay motivated during low-sales periods. You'll be eager to build a thorough understanding of the Ecotricity business and our specific products You are a problem solver confident to look for the best solutions for customers and accounts are set up accurately Strong IT, numeracy, written & verbal communication and problem-solving skills are a given What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all. Job Types: Full-time, Permanent Pay: £25,150.00 per year Benefits: Additional leave Canteen Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay Work from home Ability to commute/relocate: Stroud GL5 3BY: reliably commute or plan to relocate before starting work (required) Application question(s): Will you need sponsorship in the near future? Work authorisation: United Kingdom (required) Location: Stroud GL5 3BY (preferred) Work Location: Hybrid remote in Stroud GL5 3BY Application deadline: 03/10/2025 Reference ID: 2504 Expected start date: 03/10/2025