Exalto Consulting

Service architect - £450 a day inside IR35 - London Exalto consulting are currently recruiting for a contract service architect, this is inside IR35 paying £450 per day and will need to go to client site in London 2 days a week. Design and assure coherent, end to end Day 1 services across EUC, IT Services, Print, and Insights & Analytics, ensuring clear service boundaries and proactively addressing gaps and fragmentation risks to prevent early life failure costs, support rapid service stabilisation and enable a consistent user experience from Day 1. 'Day 1 Service Design Blueprints Clearly defined, end to end service designs that enable consistent user experience, clear accountability, and operational readiness from Day 1. Business and Technology Capability Gap Assessment Evidence based assessment identifying capability gaps, integration risks, and dependencies that could impact Day 1 service continuity, with prioritised mitigation actions. Day 1 Service Support and Operating Model A pragmatic Day 1 support model defining service boundaries, ownership, escalation paths, and supplier interactions to minimise disruption and support early life stabilisation. Service Readiness and Coherence Assurance Inputs Assurance artefacts and recommendations confirming that Day 1 services are coherent, supportable, and aligned to agreed Day 1 principles, avoiding unnecessary complexity or post Day 1 dependencies. If you have experience with ITIL that would be advantageous If you have the above experience please send your CV for immediate consideration as our client are looking to hire ASAP Service architect - £450 a day inside IR35 - London

ServiceNow Delivery Lead/PM (ITOM/ITAM) Role: Contract (Inside IR35) Rate: £500+ per day Location: Remote/London (occasional onsite may be required) Duration: 6 months+ Start date: ASAP Overview Exalto Consulting is supporting a defence-sector client delivering two key ServiceNow initiatives focused on IT Operations Management (ITOM) and IT Asset Management (ITAM). We re looking for an experienced, delivery-focused ServiceNow Delivery Lead / Project Manager who can take a hands-on role in driving these projects forward. This is not a role for someone who only manages timelines, this requires active ownership of delivery, working closely with technical teams to ensure progress, quality and outcomes. You ll be operating alongside an established ServiceNow platform team, helping to advance platform capability while ensuring both ITOM and ITAM deliverables land effectively and on time. What you ll be doing Leading the delivery of two concurrent ServiceNow workstreams (ITOM and ITAM) Driving hands-on delivery across planning, execution, and coordination with technical teams Working closely with the core ServiceNow platform team to align delivery with wider platform strategy Supporting the implementation of ITOM capabilities, including infrastructure visibility and MID server deployment Overseeing ITAM delivery, ensuring effective tracking and management of IT assets across their lifecycle Managing risks, dependencies, and delivery challenges across both workstreams Engaging stakeholders to maintain clarity on progress, priorities, and outcomes Ensuring delivery remains focused on tangible outputs rather than just plans What we re looking for Proven experience as a Delivery Lead or Project Manager within ServiceNow environments Strong domain knowledge of ServiceNow ITOM and/or ITAM Experience delivering infrastructure-focused solutions (e.g. monitoring, discovery, MID servers) Understanding of IT Asset Management frameworks and lifecycle management A hands-on, delivery-first mindset - comfortable working closely with technical teams Ability to manage multiple workstreams in a fast-paced environment Strong stakeholder engagement and communication skills Experience in defence or similarly complex, regulated environments is beneficial Why apply This is a high-impact delivery role on a programme that is central to improving how IT services and assets are managed at scale. You ll be working on meaningful ServiceNow implementations where your input directly affects platform capability, operational performance, and long-term service quality.

Lead MES Implementation Manager Salary: £70,000 £85,000 + benefits Location: Slough (Hybrid 2 days per week on site) We are recruiting a senior MES implementation professional to take full ownership of customer delivery and lead complex Manufacturing Execution System (MES) implementations end to end. This role is delivery and leadership led, not purely technical. It is suited to someone who naturally takes responsibility, sets direction, and is trusted to drive successful outcomes with customers, partners, and internal teams. The Role As Lead MES Implementation Manager, you will own the delivery of MES implementations from kick off through go live and stabilisation. You will define how implementations are run, lead customer engagement, and ensure projects are delivered with strong structure, clarity, and accountability. While technical understanding remains important, this role is measured by ownership, leadership, and execution, rather than hands on engineering alone. The role is hybrid, with 2 days per week on site in Slough and the remaining time split between customer engagement and remote working. Key Responsibilities Take full ownership of MES implementations from initiation through delivery Act as the primary senior point of contact for customers during implementations Define and drive delivery plans, governance, and communication frameworks Establish and improve implementation processes, tools, and best practices Proactively identify and manage delivery risks and dependencies Lead and influence internal delivery resources and cross functional teams Ensure training, adoption, and successful handover are embedded in delivery Provide technical and architectural oversight without being purely hands on What We re Looking For Essential Experience Strong experience delivering MES or manufacturing IT implementations in live production environments Proven track record of owning delivery, not just contributing technically Experience leading customer facing implementations with multiple stakeholders Confident communicator capable of leading senior customer discussions Recognised by peers as a natural leader Technical Background Solid understanding of manufacturing operations and execution systems Experience working across IT / OT landscapes and system integrations Able to challenge designs and guide delivery decisions Desirable Experience defining or improving implementation frameworks or delivery standards Mentoring or supporting more junior team members Exposure to product delivery, roadmap input, or collaboration with R&D teams Who This Role Is For This role will suit: A senior MES Implementation Engineer ready for full delivery ownership A delivery focused leader from manufacturing IT or industrial automation Someone who values accountability, structure, and leadership impact over pure technical depth This is not a junior role and not a purely hands on engineering position. Salary & Package £80,000 £85,000, depending on experience Benefits package included Hybrid working model: 2 days per week on site in Slough

Contract Project Manager - Must have pharma experience - must have manufacturing and operations experience - outside IR35 - 6 months - Remote working Exalto consulting are currently recruiting for a contract project manager, need to have pharmaceutical experience and worked specifically within manufacturing and operations. This is outside IR35, initially 6 months and can work remotely, travel to site in North West as and when required. Must have experience for the role: Excellent communication skills, able to communicate technical items to non technical stakeholders Experience of pulling diverse teams together to understand issues (technical, non-technical) and drive solution Excellent problem solving, root cause analysis, failure mode analysis skill Excellent prioritisation skills Experience of working on large scale, complex Global programmes Experience of managing stakeholders at all levels of the organisation Experience of implementing both technical and non-technical i.e. business change Experienced project / programme manager including RAID, detailed project planning, managing IT and business change requests. Experienced at joining an in-flight programme, building global internal team and stakeholder relationships and rapidly getting up to speed with the programme outcomes. If you have the above experience and are looking for a new contract role please send your CV for immediate consideration as our client are looking to hire ASAP Contract Project Manager - outside IR35 - 6 months - Remote working

Customer Success Delivery Manager London Hybrid Salary: £60,000 Exalto Consulting is recruiting for a Customer Success Delivery Manager on behalf of a growing consultancy in the digital transformation and IT service management space. This is a client-facing role for someone who can combine strong delivery leadership with relationship management and customer success. The position will suit someone who is comfortable supporting the full customer lifecycle, from early engagement and solution shaping through to implementation, ongoing support and account development. You will work closely with internal teams and customer stakeholders to make sure services are delivered effectively, expectations are well managed, and customers see clear value from the work being delivered. The role This role sits at the point where customer engagement, delivery management and service improvement come together. You will be involved in shaping solutions, leading discussions, overseeing delivery activity and helping to build strong, long-term customer relationships. Responsibilities will include: Working with internal sales and technical teams to understand customer requirements Leading discovery sessions, workshops and solution discussions Supporting proposals, statements of work and delivery planning Overseeing implementation activity across multiple engagements Managing timelines, deliverables and stakeholder expectations Maintaining strong client relationships throughout delivery and beyond Supporting service adoption, knowledge transfer and ongoing customer success Identifying opportunities to expand services and strengthen existing accounts What they are looking for This opportunity is likely to suit someone with a background in delivery, customer success, service management or consulting, ideally within a technology or ITSM environment. You will likely bring: Experience in a client-facing delivery or customer success role Strong programme or project coordination experience Confidence leading stakeholder conversations and building trusted relationships Experience supporting customers from pre-sales through to delivery and ongoing support Knowledge of IT service management principles and tooling A structured, organised approach with the ability to manage multiple priorities Strong communication skills and a professional, credible manner Experience working in agile environments and to delivery deadlines Experience with ServiceNow or similar platforms would be beneficial. Why consider it This is a good opportunity for someone who enjoys working closely with customers, bringing structure to delivery, and helping clients get real value from change and transformation work. It offers a broad role with a mix of relationship management, delivery oversight and commercial awareness.