AMS - M&G

At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with M&G to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. On behalf of M&G, AMS are looking for a Commercial & Sourcing Lead - BPO based in London - Onsite (4 days per week) for a 6 month contract. We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role. Purpose of the Role: We are looking for a Senior, commercially-driven ITO/BPO Category Lead who can operate credibly at enterprise level, shape sourcing strategy across fragmented business units, and materially improve value from major vendors. What you'll do: 1. Support the Development of ITO/BPO Commercial Strategies Support business and IT stakeholders in shaping commercial strategies for mission critical ITO/BPO renewals and re-tenders. Gather data on contract performance, spend, service consumption, and market pricing to inform the renewal approach. Identify opportunities for cost reduction, scope adjustments, rate card optimisation, or service model improvements. Provide commercial insight to help the business evaluate sourcing options (renew/renegotiate/retender). 2. Lead and Execute Sourcing Events (within defined governance) Devise and sourcing processes for ITO/BPO services: RFPs, competitive events, renewals, and renegotiations. Conduct commercial evaluations, pricing comparisons, and scenario modelling with guidance from senior commercial advisors. Support negotiations on rates, service levels, transition costs, and pricing mechanisms. Ensure sourcing activity follows procurement governance and documentation requirements. 3. Market & Supplier Insight (Execution-Level) Maintain working knowledge of key outsourcing suppliers, delivery models, and basic market trends. Collect benchmark data (internally and externally) to support cost-reduction recommendations. Track supplier performance issues raised by the Business Units and highlight commercial risks as contracts approach expiry. 4. Commercial Analysis, Benchmarking & Cost Reduction Analyse current contract spend, rate cards, and service volumes to identify optimisation opportunities. Prepare comparison models (eg, incumbent vs alternative supplier, BAU vs optimised scope). Support demand-management and specification-simplification conversations with stakeholders. Work with Finance to quantify projected savings and validate commercial assumptions. 5 . Contracting Support (Pre-Signature) Draft and manage commercial schedules (pricing tables, SLAs, service descriptions) with Legal guidance. Ensure contracts clearly reflect negotiation outcomes, especially cost, service levels, and renewal clauses. Work with BU contract owners to ensure the post-signature vendor management model is well understood. 6. Stakeholder Support & Communication Provide commercial support to IT, Ops, and Business Unit teams during renewal planning and sourcing events. Communicate commercial options in clear, structured formats (dashboards, comparison tables, risks). Support stakeholder alignment across IT, Finance, Legal, and the Business Units. The skills you'll need: Experience as a commercial outsourcing leader , not a process-heavy sourcing manager or a regulatory specialist. Worked within the financial services. (Essential) Experience of large scale BPO/ITO . Proven leadership of large-scale, mission-critical, customer- or revenue-impacting ITO/BPO arrangements experience. We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.