Troo Hospitality

Reception Duty Manager - Mercure Oxford Eastgate Hotel - Oxford, Oxfordshire Location Description Situated in the heart of the historic university city of Oxford, this beautiful 17th-century coaching-inn looks over the Examination Halls and Magdalen Tower. Job Description At the Mercure Oxford Eastgate Hotel we are recruiting for a Experienced Reception Duty Manager to join our excellent front office team. This role will support with late Duty Manager shifts in the hotel. We are looking for someone with a friendly, warm personality, someone who is enthusiastic and is keen to help our guests, will be well-presented and confident, whilst understanding the heritage of our unique properties We want you to be focused on providing excellent customer service to all our guests and customers, delivered with passion and a smile. Our values are Loyalty, Integrity, Versatility and Excellence and we strive for all our team member to flourish in our hotels. The Role To act as a hotel ambassador at all times as you will be representing the brand and the company. To comply with all Security and Health & Safety policies. Eye for detail, have the ability to maintain high standards, be receptive to training and coaching To have the ability to work under supervision, be polite and helpful to both colleagues and guests, have good communication skills, be friendly, enthusiastic and willing to learn. To have good level of spoken and written English and the ability to communicate and interact with multi-cultural clientele. Possess a positive, motivated, friendly, trustworthy outlook whilst on duty. To act upon guest feedback to continually improve our experiences. To look for ways to continuously improve personal knowledge and skills and be actively involved with leaders in the creation office best practices. Support the Reception Manager with the operation and management of the front of house department. Troo Benefits Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability. Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need. Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight. Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices. Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Reward Gateway. Explore a world of exciting offers on entertainment, fitness, shopping, and more. It's like having a magic box of goodies at your fingertips! Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROOHospitality and enjoy bonuses for every new recruit. Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years. Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.