RWK Goodman

The Role We're recruiting for a Legal Assistant to join our Clinical Negligence team in Bristol on a permanent basis. As a Legal Assistant you will provide efficient and effective administrative support to the Clin Neg team - enabling the team to function effectively and achieve its objectives. Key Responsibilities Personalised Client Service Manage an administrative workload under the guidance of fee earners. Provide administrative support to fee earners including file-opening, telephone management, document production (incl. audio-typing, managing voice recognition procedures and outsourcing providers), filing/ archiving, photocopying, email management, online portal management and dealing with post. Draft documents and bills, under supervision, using appropriate precedents and templates to accurately reflect fee earner instructions. Undertake basic legal processes, under supervision, such as assisting to process cases through portals, obtaining relevant documentation, arranging case meetings, arranging funding, liaising with the court, completing relevant forms and processing monies. Correspond with clients as required through telephone, email, letter and face to face. Provide excellent client service at all times. Learn firm policies and business processes, ensuring compliance particularly with regards to confidentiality, security data protection and file retention and destruction requirements. Check to ensure all work complies with risk management policies and procedures, in particular concerning file opening processes and anti-money laundering. Audit files with the department to ensure files comply with risk management policies and procedures. Deal with new enquiries for the department, if others in the team are unavailable. Sustainable Growth Provide administrative support for business development and marketing activities including booking facilities and refreshments, booking specialist, preparing presentation materials and associated marketing documentation. Update the CRM system to input data and manage the client information through the system including adding contact details, referrals and new clients. Act as a super user for the system. Support fee-earners by acting as a point of contact for 3rd parties (such as agents, referrers, experts and other solicitors), responding to enquiries and building a good rapport. Act as an ambassador for the firm at all times. Dynamic Culture Build relationships with the team and clients based on trust. Work closely with members of the team to ensure work is done to the best it can be. Be open to and look for new ways of working. Coordinate team activities such as meetings, training or social activities. Financial & Operational Excellence Time record for all work where possible. Make effective use of the relevant firm IT systems, working efficiently and streamlining processes where possible. Input into procedural changes, making suggestions for improvement and efficiencies. Take ownership of small projects where appropriate. Skill, Experience, and Attributes Previous experience within a Legal Assistant or Administrative role (desirable). Excellent organisation capability with the ability to effectively prioritise (essential). Solid understanding of Microsoft Office suite and other relevant IT platforms (essential). Strong written communication skills (essential). Demonstrate a good understanding of client relationship management (essential). About us At RWK Goodman, you can enjoy a strong legal career, with exceptional client work. And you ll be supported, every step of the way. A progressive Top 100 law firm, over 650 colleagues. 36 specialist areas. 3 legal divisions. With offices across the South West, Thames Valley and London. Committed to collaborative growth and shared success, we re focused on delivering sustained positive change. Because we want to make a lasting difference to the world around us and achieve our vision of being the firm what clients want to work with and people want to work for. Benefits Some benefits will differ depending on the level of role. Please reach out to the Recruitment team for further clarification. 26.5 31.5 days holiday per year Buying and selling holiday Healthcare cash plan / private medical insurance Life assurance Pension scheme Cycle to work scheme Season ticket loan Discretionary profit and performance-related bonus Hybrid working Employee Assistance Programme Enhanced family leave Recruitment referral bonus Group income protection Salary reviewed regularly Career Development We know our people are what sets us apart. That s why we continue to nurture and develop our colleagues and attract and retain the best talent. We support colleagues with a robust programme of learning and development opportunities, underpinned by our transparent Career Development Framework (CDF), which shows exactly what you need to achieve to grow your career with us. From mentoring initiatives, through to personal development programmes and courses, we are proud to offer a suite of opportunities to drive your career and achieve your ambitions. Inclusive Employer We re on a mission to create a dynamic and inclusive culture. And that starts with our recruitment process. If you have a disability, whether visible or not, we want to work with you every step of the way. Because we want to give you the best chance of success when you apply. If you need any reasonable adjustments to accommodate your disability, such as extra time on written assessments, an accessible interview room or a quiet space before and after the interview, please speak to our Recruitment Team so that we can work together to help bring your best self.

The Role To provide administrative support in the Legal Aid billing process within the Costing team for the Family department, to ensure the department functions effectively & to enable the department to achieve the objectives set out in the department business plan. To ensure that work done by the department complies with internal quality standards and external requirements. Key Responsibilities Clients & Work Report directly to Costs Supervisor Prepare payment on account claims to the Legal Aid Agency Prepare & submit claims for costs for assessment & payment within the desired timescales Advising others/departments regarding costs issues Checking bills from external costs drafts person Complete final bills to Legal Aid Agency, claims assessed by Legal Aid Agency and Court To liase & advise with fee earners/support staff in relation to a variety of legal costs matters Photocopying Archiving Data entry Filing Answer telephone calls from clients and 3rd parties, take messages and pass messages to relevant individuals within the team. Preparing bills, costing files and preparing claims for detailed assessment. Business Development Support the team with the arrangement of business development and marketing activities where required. People Management Work closely with other members of the team to ensure work is completed effectively and efficiently Business Performance Ensure that all working processes and practices comply with relevant quality and service standards Complete any work as required by your Costs Supervisor Any other reasonable duties as requested by Head of Department or Fee Earners Skills,Experience and Attributes Minimum of 5 GCSEs A-C (Including English and Maths Experience of undertaking general admin duties i.e. filing, scanning, photocopying etc. Excellent organisation capability with the ability to effectively prioritise Receptive to and looking for new ways of working with the ability to be flexible in approaching tasks and problems Able to develop relationships based on trust. Pays attention to detail to ensure the best outcome for your team, your work and the firm. Open, inclusive and supportive of others and actively participates as a member of a team Open with own/new ideas and a commitment to being the best you can be for clients and yourself About us At RWK Goodman, you can enjoy a strong legal career, with exceptional client work. And you ll be supported, every step of the way. A progressive Top 100 law firm, over 650 colleagues. 36 specialist areas. 3 legal divisions. With offices across the South West, Thames Valley and London. Committed to collaborative growth and shared success, we re focused on delivering sustained positive change. Because we want to make a lasting difference to the world around us and achieve our vision of being the firm what clients want to work with and people want to work for. Benefits Some benefits will differ depending on the level of role. Please reach out to the Recruitment team for further clarification. 26.5 31.5 days holiday per year Buying and selling holiday Healthcare cash plan / private medical insurance Life assurance Pension scheme Cycle to work scheme Season ticket loan Discretionary profit and performance-related bonus Hybrid working Employee Assistance Programme Enhanced family leave Recruitment referral bonus Group income protection Salary reviewed regularly Career Development We know our people are what sets us apart. That s why we continue to nurture and develop our colleagues and attract and retain the best talent. We support colleagues with a robust programme of learning and development opportunities, underpinned by our transparent Career Development Framework (CDF), which shows exactly what you need to achieve to grow your career with us. From mentoring initiatives, through to personal development programmes and courses, we are proud to offer a suite of opportunities to drive your career and achieve your ambitions. Inclusive Employer We re on a mission to create a dynamic and inclusive culture. And that starts with our recruitment process. If you have a disability, whether visible or not, we want to work with you every step of the way. Because we want to give you the best chance of success when you apply. If you need any reasonable adjustments to accommodate your disability, such as extra time on written assessments, an accessible interview room or a quiet space before and after the interview, please speak to our Recruitment Team so that we can work together to help bring your best self.