Flotek
Bridgend, Mid Glamorgan
Job Title : Operations Director Location: Bridgend, South Wales Salary: 50,000 - 65,000 per annum Job Type: Full Time, Permanent Working Hours : Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. The role: As Operations Director you will be responsible for the overall leadership, performance and operational success of Flotek Group. You will be expected to come up with an operational strategy as we continue to scale the business, which will include setting clear objectives and KPIs across the teams. The role will also include implementing the wider Boards' strategy and to provide leadership to the senior management team ensuring that business objectives align with opportunities, financial goals, and operational efficiency. Additionally, the Operations Director will lead and coordinate all operational functions to ensure reliable, safe, and efficient delivery of managed services. This role oversees day-to-day operations across technical service, project management, the operations team which looks after fleet management, health & safety, facilities/building maintenance, and people and culture. Responsibilities: Operations: Overall responsibility for the operations and projects departments. Be the point of escalation should the need arise. Ensure effective collaboration across Service Desk, Engineering, Projects, and Sales. Workforce planning - working with the department heads to understand recruitment drivers and needs. Business process improvement and continuous seeking ways to improve quality and efficiencies - in particular supporting our evolution into an AI-enabled MSP 121's and coaching - working with the operational and service heads to ensure their business objectives are being met. Providing coaching, guidance and assistance where necessary. Systems & Processes: Continuously look at operational efficiencies and look at ways to continuously improve workflows, processes and systems - making increased use of existing tools and evaluating new tools to enhance our service and internal processes Facilitate working parties to look at our model of "simplify, standardise, automate and amplify" Implement and continue operational standards such as ISO9001, ISO14001 and ISO27001 Responsible for change management of our internal CRM/PSA, and implementing/training impacted teams Integrations & Reporting: Drive, manage and coordinate integration tasks from acquired businesses - facilitating systems and process integration into the group post-acquisition and liaising with all stakeholders. Drive structured reporting functions across the group - Power BI reports - scoping new reports, working with department managers on best ways to display information, working with the developer to create the reports, testing reports to support our objective to have 'Beautiful Data' integrated across our business. Provide executive reports on operational departments. Corporate & Compliance Manage the team that looks after vehicle fleet, facilities, and H&S across multiple sites and review better ways of working. Own operational budgets such as vehicles and buildings. Maintain and oversee operational risk management, including privacy, GDPR and data protection, working closely with relevant functional leads. Ensure operational activities comply with regulatory, contractual and certification requirements, and support the wider governance framework. Act as the senior H&S accountable owner-maintain policies, risk assessments and ensure our H&S audits are completed each year. What we're looking for: Previous Operational leadership experience Previous work at Board level or equivalent Preferred experience in an IT Managed Service Provider or a technology led business Ability to manage people effectively and get the best out of others Proven track record on process improvements and operational effectiveness Benefits: Competitive salary of 50-65k (experience depending). Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie" Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional growth and development. Collaborative and supportive work environment. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Candidates with the experience or relevant job titles of Director of Operations, IT Operations Manager, IT Operations Management, IT Director, Operations Director, Senior Operations Director may also be considered for this role.
Job Title : Operations Director Location: Bridgend, South Wales Salary: 50,000 - 65,000 per annum Job Type: Full Time, Permanent Working Hours : Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. The role: As Operations Director you will be responsible for the overall leadership, performance and operational success of Flotek Group. You will be expected to come up with an operational strategy as we continue to scale the business, which will include setting clear objectives and KPIs across the teams. The role will also include implementing the wider Boards' strategy and to provide leadership to the senior management team ensuring that business objectives align with opportunities, financial goals, and operational efficiency. Additionally, the Operations Director will lead and coordinate all operational functions to ensure reliable, safe, and efficient delivery of managed services. This role oversees day-to-day operations across technical service, project management, the operations team which looks after fleet management, health & safety, facilities/building maintenance, and people and culture. Responsibilities: Operations: Overall responsibility for the operations and projects departments. Be the point of escalation should the need arise. Ensure effective collaboration across Service Desk, Engineering, Projects, and Sales. Workforce planning - working with the department heads to understand recruitment drivers and needs. Business process improvement and continuous seeking ways to improve quality and efficiencies - in particular supporting our evolution into an AI-enabled MSP 121's and coaching - working with the operational and service heads to ensure their business objectives are being met. Providing coaching, guidance and assistance where necessary. Systems & Processes: Continuously look at operational efficiencies and look at ways to continuously improve workflows, processes and systems - making increased use of existing tools and evaluating new tools to enhance our service and internal processes Facilitate working parties to look at our model of "simplify, standardise, automate and amplify" Implement and continue operational standards such as ISO9001, ISO14001 and ISO27001 Responsible for change management of our internal CRM/PSA, and implementing/training impacted teams Integrations & Reporting: Drive, manage and coordinate integration tasks from acquired businesses - facilitating systems and process integration into the group post-acquisition and liaising with all stakeholders. Drive structured reporting functions across the group - Power BI reports - scoping new reports, working with department managers on best ways to display information, working with the developer to create the reports, testing reports to support our objective to have 'Beautiful Data' integrated across our business. Provide executive reports on operational departments. Corporate & Compliance Manage the team that looks after vehicle fleet, facilities, and H&S across multiple sites and review better ways of working. Own operational budgets such as vehicles and buildings. Maintain and oversee operational risk management, including privacy, GDPR and data protection, working closely with relevant functional leads. Ensure operational activities comply with regulatory, contractual and certification requirements, and support the wider governance framework. Act as the senior H&S accountable owner-maintain policies, risk assessments and ensure our H&S audits are completed each year. What we're looking for: Previous Operational leadership experience Previous work at Board level or equivalent Preferred experience in an IT Managed Service Provider or a technology led business Ability to manage people effectively and get the best out of others Proven track record on process improvements and operational effectiveness Benefits: Competitive salary of 50-65k (experience depending). Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie" Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional growth and development. Collaborative and supportive work environment. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Candidates with the experience or relevant job titles of Director of Operations, IT Operations Manager, IT Operations Management, IT Director, Operations Director, Senior Operations Director may also be considered for this role.
Flotek
Bridgend, Mid Glamorgan
Job Title: IT Delivery Engineering Manager Location: Bridgend, South Wales Salary: 40,000 - 50,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Delivery Manager within Flotek, you will lead a team of IT delivery team leaders and delivery engineers. You will be responsible for ensuring the team are delivering the high-quality implementation of Office 365 environments and cloud migrations, optimisation of security services, infrastructure, cloud, and end-user technologies. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Responsibilities Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommending technology solutions that align with their objectives. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Work closely with our IT Project managers to ensure projects are delivered on time and on budget. Work alongside the IT delivery engineers to deliver IT projects. (Typical projects include Email migrations, Firewall installations, Email Threat Protection implementation), Create documentation and knowledge base articles to assist users in resolving common issue. Provide excellent customer service by communicating effectively and professionally with end-users. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Setting KPI and metrics to monitor team performance and be able to present these to the Group IT Director. What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Experience of Email migrations (Cloud to Cloud, On Prem to cloud) Solid experience in customer service (excellent verbal and written communication skills required) Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader Ability to prioritise personal and team workload Holds a Full UK valid driving license Benefits: Salary dependent on experience within range of 40,000 - 50,000 Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: IT Service Manager, IT Manager, IT Team Leader, IT Engineer Manager, IT Systems Engineer, IT Director, Technical Project Lead, IT Technical Manager, IT Project Manager, Technical Director, Technical Services Lead, MSP, IT Team Manager may also be considered for this role.
Job Title: IT Delivery Engineering Manager Location: Bridgend, South Wales Salary: 40,000 - 50,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Delivery Manager within Flotek, you will lead a team of IT delivery team leaders and delivery engineers. You will be responsible for ensuring the team are delivering the high-quality implementation of Office 365 environments and cloud migrations, optimisation of security services, infrastructure, cloud, and end-user technologies. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Responsibilities Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommending technology solutions that align with their objectives. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Work closely with our IT Project managers to ensure projects are delivered on time and on budget. Work alongside the IT delivery engineers to deliver IT projects. (Typical projects include Email migrations, Firewall installations, Email Threat Protection implementation), Create documentation and knowledge base articles to assist users in resolving common issue. Provide excellent customer service by communicating effectively and professionally with end-users. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Setting KPI and metrics to monitor team performance and be able to present these to the Group IT Director. What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Experience of Email migrations (Cloud to Cloud, On Prem to cloud) Solid experience in customer service (excellent verbal and written communication skills required) Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader Ability to prioritise personal and team workload Holds a Full UK valid driving license Benefits: Salary dependent on experience within range of 40,000 - 50,000 Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: IT Service Manager, IT Manager, IT Team Leader, IT Engineer Manager, IT Systems Engineer, IT Director, Technical Project Lead, IT Technical Manager, IT Project Manager, Technical Director, Technical Services Lead, MSP, IT Team Manager may also be considered for this role.
