ICA
Wylde Green, West Midlands
Assessment Co-Ordinator Location: Hybrid / Birmingham (office based one to two days per week) Salary: £27,000 £33,000 depending on experience Contract Type: Full Time, Permanent What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources! Why Do We Want You We are looking for an organised, resilient and customer-focused Assessment Co-Ordinator to support the delivery of high-quality Apprenticeship Assessments. You will play a vital role in ensuring apprentices, employers and training providers receive an efficient, compliant and professional service throughout the assessment journey. Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities The Apprenticeship Assessment Co-Ordinator plays a key role in supporting the assessment of ICA products requiring an Apprenticeship Assessment. This role is responsible for the end-to-end coordination of the Apprenticeship Assessment process, ensuring compliance with assessment standards, timely booking of assessments, and effective communication with key stakeholders, including apprentices, employers, training providers and assessors. As the first point of contact for apprentices and external stakeholders, the role requires strong organisational skills, attention to detail and excellent communication skills. You will be responsible for: Apprenticeship Assessment Coordination & Administration • Registering apprentices for their Apprenticeship Assessment and ensuring they have the correct system access and instructions. • Uploading assessment materials to the apprentice platform and ensuring all documentation is complete. • Carrying out pre-apprenticeship assessment checks to confirm that apprenticeship requirements have been met. • Ensuring all necessary employer and apprentice documentation is completed and signed. • Processing evidence for apprentices entering the Apprenticeship Assessment stage of their apprenticeship. • Booking online assessments and coordinating availability with apprentices, employers and assessors. • Collating assessor recording documents and creating results reports for internal and external use. • Working with training providers and employers to ensure apprentices complete assessments within the designated timeframe. • Logging and maintaining accurate records within internal (ICA) and external (DfE) systems. Stakeholder & Customer Service Management • Acting as the first point of contact for apprentices, employers and training providers, ensuring prompt and professional communication. • Providing professional and accurate responses to queries received via the Apprenticeship Assessment team mailbox. • Communicating results and assessment outcomes to apprentices, employers and training providers. • Supporting assessor onboarding, ensuring new assessors receive the necessary guidance and training. • Maintaining strong working relationships with internal teams, assessors and regulatory bodies. Quality Assurance & Compliance • Supporting the coordination of the quality assurance process for the Apprenticeship Assessment function. • Ensuring compliance with all relevant assessment and regulatory requirements. • Assisting in the monitoring and reporting of Apprenticeship Assessment performance, including statistical analysis for internal and external stakeholders. • Processing invoices from assessors and liaising with Finance to ensure timely payments. • Processing invoices to external clients and resolving any related queries. What s the Best Thing About This Role Working as part of a well-established and supportive team that values collaboration, knowledge sharing and continuous improvement. You will be surrounded by experienced colleagues who are committed to delivering a high-end, professional service, while providing the support and guidance needed to help you succeed and develop in the role. What s the Most Challenging Thing About This Role Managing manual processes alongside a high volume of activity, often across multiple stakeholders and deadlines. The role requires effective multi-tasking, strong coordination skills and a consistently high level of attention to detail to ensure assessments are delivered accurately, on time and in line with regulatory requirements. What We re Looking For To be successful in this role, you must have have/ be: • Proven experience working in administration within a fast-paced environment where high standards and attention to detail are required. • Strong customer service skills, with the ability to confidently liaise with senior stakeholders. • Resilient and tenacious, with the ability to manage competing priorities and tight deadlines. • Excellent organisational skills and attention to detail. • Strong problem-solving abilities and a pragmatic approach to challenges. • Ability to work independently and collaboratively within a team. • A high level of accuracy and compliance focus. • Experience using CRM systems and Microsoft Office (Word, Excel and Outlook). • Ability to handle sensitive information with diplomacy, empathy and confidentiality. To be successful in this role, it would be great if you have: • Understanding of Apprenticeships and Apprenticeship Assessment. • Knowledge of GDPR and data protection regulations. • Experience with online assessment platforms. • Experience managing complex administrative processes, including scheduling and coordinating third-party availability. • Experience handling high volumes of communication via email and telephone. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us The International Compliance Association (ICA) is the world s leading regulatory and financial crime compliance community. For over 20 years, we ve supported 160,000+ professionals across 157 countries with industry-recognised qualifications, digital courses, and practical training. We re part of Wilmington plc, a global provider of professional education, information, and networking. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way providing trusted data, insights and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
Assessment Co-Ordinator Location: Hybrid / Birmingham (office based one to two days per week) Salary: £27,000 £33,000 depending on experience Contract Type: Full Time, Permanent What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources! Why Do We Want You We are looking for an organised, resilient and customer-focused Assessment Co-Ordinator to support the delivery of high-quality Apprenticeship Assessments. You will play a vital role in ensuring apprentices, employers and training providers receive an efficient, compliant and professional service throughout the assessment journey. Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities The Apprenticeship Assessment Co-Ordinator plays a key role in supporting the assessment of ICA products requiring an Apprenticeship Assessment. This role is responsible for the end-to-end coordination of the Apprenticeship Assessment process, ensuring compliance with assessment standards, timely booking of assessments, and effective communication with key stakeholders, including apprentices, employers, training providers and assessors. As the first point of contact for apprentices and external stakeholders, the role requires strong organisational skills, attention to detail and excellent communication skills. You will be responsible for: Apprenticeship Assessment Coordination & Administration • Registering apprentices for their Apprenticeship Assessment and ensuring they have the correct system access and instructions. • Uploading assessment materials to the apprentice platform and ensuring all documentation is complete. • Carrying out pre-apprenticeship assessment checks to confirm that apprenticeship requirements have been met. • Ensuring all necessary employer and apprentice documentation is completed and signed. • Processing evidence for apprentices entering the Apprenticeship Assessment stage of their apprenticeship. • Booking online assessments and coordinating availability with apprentices, employers and assessors. • Collating assessor recording documents and creating results reports for internal and external use. • Working with training providers and employers to ensure apprentices complete assessments within the designated timeframe. • Logging and maintaining accurate records within internal (ICA) and external (DfE) systems. Stakeholder & Customer Service Management • Acting as the first point of contact for apprentices, employers and training providers, ensuring prompt and professional communication. • Providing professional and accurate responses to queries received via the Apprenticeship Assessment team mailbox. • Communicating results and assessment outcomes to apprentices, employers and training providers. • Supporting assessor onboarding, ensuring new assessors receive the necessary guidance and training. • Maintaining strong working relationships with internal teams, assessors and regulatory bodies. Quality Assurance & Compliance • Supporting the coordination of the quality assurance process for the Apprenticeship Assessment function. • Ensuring compliance with all relevant assessment and regulatory requirements. • Assisting in the monitoring and reporting of Apprenticeship Assessment performance, including statistical analysis for internal and external stakeholders. • Processing invoices from assessors and liaising with Finance to ensure timely payments. • Processing invoices to external clients and resolving any related queries. What s the Best Thing About This Role Working as part of a well-established and supportive team that values collaboration, knowledge sharing and continuous improvement. You will be surrounded by experienced colleagues who are committed to delivering a high-end, professional service, while providing the support and guidance needed to help you succeed and develop in the role. What s the Most Challenging Thing About This Role Managing manual processes alongside a high volume of activity, often across multiple stakeholders and deadlines. The role requires effective multi-tasking, strong coordination skills and a consistently high level of attention to detail to ensure assessments are delivered accurately, on time and in line with regulatory requirements. What We re Looking For To be successful in this role, you must have have/ be: • Proven experience working in administration within a fast-paced environment where high standards and attention to detail are required. • Strong customer service skills, with the ability to confidently liaise with senior stakeholders. • Resilient and tenacious, with the ability to manage competing priorities and tight deadlines. • Excellent organisational skills and attention to detail. • Strong problem-solving abilities and a pragmatic approach to challenges. • Ability to work independently and collaboratively within a team. • A high level of accuracy and compliance focus. • Experience using CRM systems and Microsoft Office (Word, Excel and Outlook). • Ability to handle sensitive information with diplomacy, empathy and confidentiality. To be successful in this role, it would be great if you have: • Understanding of Apprenticeships and Apprenticeship Assessment. • Knowledge of GDPR and data protection regulations. • Experience with online assessment platforms. • Experience managing complex administrative processes, including scheduling and coordinating third-party availability. • Experience handling high volumes of communication via email and telephone. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us The International Compliance Association (ICA) is the world s leading regulatory and financial crime compliance community. For over 20 years, we ve supported 160,000+ professionals across 157 countries with industry-recognised qualifications, digital courses, and practical training. We re part of Wilmington plc, a global provider of professional education, information, and networking. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way providing trusted data, insights and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
ICA
Business Development Manager Location: Hybrid/Birmingham (once a fortnight on Thursday) Salary: £45,000 - £55,000 per annum plus OTE commission of up to £30,000 Contract Type: Permanent What We Can Offer You: Hybrid Working, Life Assurance, Vitality Private Healthcare, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources! Why Do We Want You ICA part of Wilmington Plc are looking for an ambitious and driven Business Development Manager to expand ICA Commercial Services footprint in the EMEA region (Europe the Middle East & Africa). You will be instrumental in winning new clients, driving growth, and building strategic partnerships in this high-potential market. Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities You will be responsible for: • Achieving budgeted sales and revenue performance for ICA s portfolio of qualifications, training, membership and risk management tools and services. • Developing and implementing new business and account management strategies and tactics. • Generating new business through a mixture of cold self-generated leads. • Hitting sales targets and KPIs, including activity-based metrics such as monthly client meeting quotas (details to be confirmed during sales plan formulation). • Identifying, managing, and growing a key account portfolio. • Working with the Sales Director to manage and grow a network of partners. • Collaborating with Marketing & Sales Director to generate leads. • Acting as the voice of the customer when working with the Product team to ensure ICA s services meet customer requirements in the region. • Generating new business through LinkedIn and other channels. • Adhering to the sales process to ensure CRM systems are kept up to date and that competitor and marketplace insight is fed back to the respective teams. What s the Best Thing About This Role The opportunity to play a pivotal role in ICA s international growth strategy, building relationships with new organisations across CEECA, and making a significant impact in a fast-growing global business. What s the Most Challenging Thing About This Role Breaking into new markets and building trust with new clients in a competitive landscape requires persistence, resilience, and the ability to adapt strategies for success. What We re Looking For To be successful in this role, you must have: • A proven track record as a commercial winner with experience delivering in a high-growth international business. • Strong verbal and written communication skills, with experience operating at Board level both internally and externally. • Resilience and tenacity, with a clear understanding of the importance of persistence in achieving large-scale business development success. • Excellent written and verbal communication skills. • Confidence presenting at senior level. • Innovative thinking and strong relationship-building experience. • Proven ability to work successfully as part of a team. • Ability to network effectively at all levels, both internally and externally. To be successful in this role, it would be great if you have: • Experience in the professional training and qualifications sector. • Experience selling into the Financial Services and other regulated sectors. • Experience working across AML, Financial Crime Prevention, KYC & CDD, Sanctions, Enterprise Wide Risk Management, and the GRC landscape. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us The International Compliance Association (ICA) is the world s leading regulatory and financial crime compliance community. For over 20 years, we ve supported 160,000+ professionals across 157 countries with industry-recognised qualifications, digital courses, and practical training. We re part of Wilmington plc, a global provider of professional education, information, and networking. Find What You re Looking For We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you Join us and achieve more within your career with mutual respect, support and fair rewards. Click on APPLY today!
Business Development Manager Location: Hybrid/Birmingham (once a fortnight on Thursday) Salary: £45,000 - £55,000 per annum plus OTE commission of up to £30,000 Contract Type: Permanent What We Can Offer You: Hybrid Working, Life Assurance, Vitality Private Healthcare, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources! Why Do We Want You ICA part of Wilmington Plc are looking for an ambitious and driven Business Development Manager to expand ICA Commercial Services footprint in the EMEA region (Europe the Middle East & Africa). You will be instrumental in winning new clients, driving growth, and building strategic partnerships in this high-potential market. Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities You will be responsible for: • Achieving budgeted sales and revenue performance for ICA s portfolio of qualifications, training, membership and risk management tools and services. • Developing and implementing new business and account management strategies and tactics. • Generating new business through a mixture of cold self-generated leads. • Hitting sales targets and KPIs, including activity-based metrics such as monthly client meeting quotas (details to be confirmed during sales plan formulation). • Identifying, managing, and growing a key account portfolio. • Working with the Sales Director to manage and grow a network of partners. • Collaborating with Marketing & Sales Director to generate leads. • Acting as the voice of the customer when working with the Product team to ensure ICA s services meet customer requirements in the region. • Generating new business through LinkedIn and other channels. • Adhering to the sales process to ensure CRM systems are kept up to date and that competitor and marketplace insight is fed back to the respective teams. What s the Best Thing About This Role The opportunity to play a pivotal role in ICA s international growth strategy, building relationships with new organisations across CEECA, and making a significant impact in a fast-growing global business. What s the Most Challenging Thing About This Role Breaking into new markets and building trust with new clients in a competitive landscape requires persistence, resilience, and the ability to adapt strategies for success. What We re Looking For To be successful in this role, you must have: • A proven track record as a commercial winner with experience delivering in a high-growth international business. • Strong verbal and written communication skills, with experience operating at Board level both internally and externally. • Resilience and tenacity, with a clear understanding of the importance of persistence in achieving large-scale business development success. • Excellent written and verbal communication skills. • Confidence presenting at senior level. • Innovative thinking and strong relationship-building experience. • Proven ability to work successfully as part of a team. • Ability to network effectively at all levels, both internally and externally. To be successful in this role, it would be great if you have: • Experience in the professional training and qualifications sector. • Experience selling into the Financial Services and other regulated sectors. • Experience working across AML, Financial Crime Prevention, KYC & CDD, Sanctions, Enterprise Wide Risk Management, and the GRC landscape. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us The International Compliance Association (ICA) is the world s leading regulatory and financial crime compliance community. For over 20 years, we ve supported 160,000+ professionals across 157 countries with industry-recognised qualifications, digital courses, and practical training. We re part of Wilmington plc, a global provider of professional education, information, and networking. Find What You re Looking For We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you Join us and achieve more within your career with mutual respect, support and fair rewards. Click on APPLY today!
