Quickline Communications

Product and Propositions Executive We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we're on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind click apply for full job details

Customer Service Advisor (12month Fixed Term Contract) We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we re looking for a Customer Service Advisor with excellent communication skills to deliver a first-class customer experiences across email, calls, and live chat. Could that be you? If helping people gets you out of bed in the morning and solving customer queries puts a smile on your face, we d love to hear from you! This role is 12month Fixed Term Contract, based onsite at Willerby, Hull. Here s why you ll love this role - Use your natural people skills to stay customer-focused and delight customers. - Take ownership of every Customer interaction, ensuring all queries are resolved efficiently. - Handle escalated enquiries and complaints, working to maximise customer retention. - Support initiatives to improve customer satisfaction results and recommendations. - Meet key performance targets by delivering exceptional service within required timelines. Here s why you ll be great in this role - Proven background in a customer service or customer experience role, ideally within a call centre environment. - Professional telephone manner with excellent people skills. - Familiarity with Microsoft 360 and general IT proficiency. - Strong attention to detail and effective time management. The benefits - Pension 5% employer / 5% employee contribution. - Health Cashback Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy or sell up to 5 additional days annual leave - Enhanced Paternity/Maternity/Adoption leave - Life Assurance - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular Lunch & Learns - Social Events Summer and End of Year parties etc. - Core Value Awards - Regular opportunities to win! Note to agencies Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ( ATS ). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role

Interim Head of Customer Retentions ( 6months FTC) We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we re looking for an Interim Head of Customer Retentions with proven experience in customer retention, churn reduction and revenue protection within a recurring-revenue environment to help us build and improve our FTTH retention capability, reduce customer churn and protect revenue while creating a scalable retention operation for the future. Could that be you? If developing retention strategies that reduce avoidable cancellations and improve customer outcomes gets you out of bed in the morning, and building a high-performing operation that increases customer loyalty and protects revenue puts a smile on your face, then we would love to find out more about you. This is a fixed term 6month contract. Based onsite at Willerby, Hull. Here's why you'll love this role - Lead the development of Quickline's FTTH retention strategy and shape how we retain and support our customers. - Build and implement retention processes, playbooks and controls that deliver measurable business impact. - Work across Customer Operations, Product, Technology, Finance and Marketing to drive positive customer outcomes. - Evaluate and help mobilise future retention delivery models, including in-house, outsourced and hybrid approaches. - Make a lasting impact by creating a retention capability that can successfully continue beyond the interim assignment. Here's why you'll be great in this role - Proven success in customer retention, churn reduction, lifecycle management or revenue protection within a subscription or recurring-revenue environment. - Strong commercial awareness with an understanding of key retention metrics such as churn, save rate, recontracting and customer lifetime value. - Experience building or improving operational processes, governance frameworks and reporting within a fast-paced customer operation. - Able to use customer data and insights to identify risks, influence decisions and drive practical interventions. - A hands-on, delivery-focused leader who is comfortable challenging existing ways of working and turning ideas into action. The benefits - Pension 5% employer / 5% employee contribution. - Health Cashback Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy or sell up to 5 additional days annual leave - Enhanced Paternity/Maternity/Adoption leave - Life Assurance - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular Lunch & Learns - Social Events Summer and End of Year parties etc. - Core Value Awards - Regular opportunities to win! Note to agencies Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ( ATS ). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role

Customer Tech Support Advisor We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we're on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind click apply for full job details

Salesforce Developer (Certinia) We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we're on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and we're looking for a Salesforce Developer ideally with Telecoms industry experience and having worked on Comms cloud and Certinia Could that be you? If Salesforce gets you out of bed in the morning, and integrating MuleSoft puts a smile on your face then we would love to find out more about you. Here's why you'll love this role - Working with the Quickline development lifecycle to produce high quality salesforce development and change focusing on Certina (FinancialForce) areas. - Work with the BA function to ensure the team has accurate and understood requirements - Application development, including basic most Certina applications including Accounting, PSA, OPI - Execute backlog items to introduce defined change and development of the Qforce platform whilst adhering to Salesforce best practices. Here's why you'll be great in this role - You will be a certified Salesforce Platform Developer - Have previous experience developing Salesforce implementations in high pace environments - You must have experience across Salesforce Comms Cloud, within Telecoms Industry - Your experience will be focused around Certinia but wider platform appreciation required The benefits - Pension - 5% employer / 5% employee contribution. - Health Cashback Scheme - Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy up to 3 additional days annual leave - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular 'Lunch & Learns' - Social Events - Summer and End of Year parties etc. - Customer Obsessed Awards - Regular opportunities to win! Note to agencies - Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ("ATS"). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role

Director of Procurement We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. We are one of the UK s fully funded Altnets. Our mission relies on a team full of inspiring, customer obsessed people, and we re looking for a Director of Procurement to play a pivotal role in our transformation and growth. This is an opportunity for a leader who is energised by driving commercial excellence, thrives on building strong partnerships, and takes pride in creating long-term value. Could that be you? Here s why you ll love this role -You will lead on our procurement transformation journey, with full ownership of our spend which is well in excess of £100m across 600 partners. - By establishing robust frameworks, you ll hold suppliers accountable for delivery, cost, and quality, ensuring best-in-class outcomes. - With a focus on efficiency, you ll champion digitisation and automation, maximising ROI from systems like Salesforce while streamlining processes. - Through leadership and mentoring, you ll develop a high-performance team, building career pathways and fostering a culture of accountability and continuous improvement. Here s why you ll be great in this role - You will be an accomplished senior procurement leader with a proven background in customer-obsessed, high-growth organisations ideally with exposure to private equity environments, challenger brands, or high-tech businesses where digitisation and automation are at the core. - Leveraging strong commercial acumen, you ll excel in negotiations, cost control, and supplier accountability, consistently driving measurable savings. - Backed by experience in digitisation and automation, you ll use technology to enhance visibility, governance, and efficiency across procurement. - As an influential leader, you ll inspire cultural change, embedding cost-consciousness, customer focus, and best practice across the business. The benefits - Pension 5% employer / 5% employee contribution. - WPA Health Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy up to 3 additional days annual leave - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular Lunch & Learns and company wide Elevenses meets to discuss company direction. - Social Events Summer and End of Year parties etc. - Thank Q Awards Monthly £50 winner, yearly £500 winner. and more. Note to agencies Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ( ATS ). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role

Senior Business Analyst We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So, we re on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and we re looking for a Senior Business Analyst to drive transformation across the business. Could that be you? If transformation projects get you out of bed in the morning and effective stakeholder management puts a genuine smile on your face, then we would love to find out more about you. Here s why you ll love this role - Collaborate with stakeholders across departments to understand business objectives and translate them into clear, actionable plans. - Define and document business processes, ensuring they are robust, efficient, and aligned with strategic goals. - Act as the lead Senior Business Analyst representing the IT function on major projects and digital initiatives. - Play a key role in our transformation journey, particularly in the end to-end implementation of a Salesforce platform. -Analyse KPIs and data insights to identify areas for continuous improvement. - Support project delivery by gathering requirements and creating high quality documentation including user stories, functional specs, and acceptance criteria. - Bridge the gap between technical teams and business users translating the nontechnical into technical, and vice versa. Here s why you ll be great in this role - Proven experience as a Senior Business Analyst, particularly within IT focused teams. - Strong knowledge of the Salesforce ecosystem with hands on project experience. - Confident producing and executing system and user test plans. - Demonstrated leadership experience or managing small teams. - Skilled in process mapping and documentation. - Familiarity with AGILE methodologies and working in agile delivery environments. The benefits - Pension 5% employer / 5% employee contribution. - WPA Health Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy up to 3 additional days annual leave - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular Lunch & Learns and company wide Elevenses meets to discuss company direction. - Social Events Summer and End of Year parties etc. - Thank Q Awards Monthly £50 winner, yearly £500 winner. and more. Note to agencies Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ( ATS ). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role

Director of Procurement We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we're on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind click apply for full job details

Director of Procurement We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we're on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind click apply for full job details