Job Title: Quality and Safety Officer - SEND & Children's Social Care Location: Dudley (Hybrid) Rates: 21.65 PAYE or 28.32 Umbrella Duration: 6 Months Job Purpose The post holder will support the SEND Quality & Safety Officer and the Children's Social Care Quality & Safety Officer in ensuring that education services provided for children and young people with SEND, and social care services provided to the citizens of Dudley, are safe, appropriate, and delivered consistently. The post holder will also help ensure that providers comply with the terms and conditions of the Council's contracts. This will be done by working directly with providers of services to facilitate development in a way that responds to the needs of children, young people and citizens as communicated through the Directorate's strategies, Market Position Statement, and shaping plan. This will be done by: Monitoring and inspecting as necessary all aspects of provision and contractual compliance in relation to Contracts/Agreements issued by the SEND commissioning team and the social care commissioning team to providers of services. Contributing via the monitoring process relevant information for the consistent operation of the commissioning cycle in accordance with agreed strategies, priorities, and systems. Supporting the SEND Quality & Safety Officer, the Social Care Quality & Safety Officer, the Commissioning Officers, and the wider Commissioning team in all aspects of their work, including bespoke projects. Working Arrangements The post holder's working week will be allocated as follows: 2 days per week - SEND: supporting the SEND Quality & Safety Officer with quality assurance and contract monitoring of SEND provision. 2 days per week - Social Care: supporting the Social Care Quality & Safety Officer with quality assurance and contract monitoring of social care provision. 1 day per week - Administration: administrative tasks across both areas, including recording, report preparation, scheduling of visits, and follow-up of provider actions. Day-to-day work and priorities in each area will be agreed with the relevant Quality & Safety Officer, under the overall direction of the Service Manager - Commissioning. The allocation may be varied by agreement to meet service need. Responsibilities To establish and maintain direct contact with all providers of services who have a contract to provide services for Dudley's SEND commissioning team and social care commissioning team, working alongside the relevant Quality & Safety Officer. To foster an enabling approach to monitoring activity. To facilitate and enable providers of services in the development and implementation of Quality Assurance, Quality Standard, Quality of Life, and other systems and their continued monitoring to accord with contract requirements. To ensure ongoing quality assurance, monitoring, and inspection of providers of services in relation to contractual compliance and legislative requirements across both SEND and social care provision. To be involved as appropriate in the ongoing development of the commissioning activity through support with business planning, action planning, engagement, etc. To be responsible for managing allocated workload within an agreed schedule and individual work plan, balancing the time allocated to SEND, social care, and administration as agreed with the Quality & Safety Officers. To deliver comprehensive reports to stakeholders relating to quality assurance visits undertaken with providers. To work autonomously in organising and implementing site visits and work plans. To discuss all aspects of non-compliance and remedial action with the providers in consultation with the relevant Quality & Safety Officer and Commissioning Officer. To ensure that providers are held to account when delivery of services does not meet Dudley's stringent requirements. To liaise and negotiate with all divisions of the Local Authority and external agents appropriately and constructively. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Nov 09, 2026
Seasonal
Job Title: Quality and Safety Officer - SEND & Children's Social Care Location: Dudley (Hybrid) Rates: 21.65 PAYE or 28.32 Umbrella Duration: 6 Months Job Purpose The post holder will support the SEND Quality & Safety Officer and the Children's Social Care Quality & Safety Officer in ensuring that education services provided for children and young people with SEND, and social care services provided to the citizens of Dudley, are safe, appropriate, and delivered consistently. The post holder will also help ensure that providers comply with the terms and conditions of the Council's contracts. This will be done by working directly with providers of services to facilitate development in a way that responds to the needs of children, young people and citizens as communicated through the Directorate's strategies, Market Position Statement, and shaping plan. This will be done by: Monitoring and inspecting as necessary all aspects of provision and contractual compliance in relation to Contracts/Agreements issued by the SEND commissioning team and the social care commissioning team to providers of services. Contributing via the monitoring process relevant information for the consistent operation of the commissioning cycle in accordance with agreed strategies, priorities, and systems. Supporting the SEND Quality & Safety Officer, the Social Care Quality & Safety Officer, the Commissioning Officers, and the wider Commissioning team in all aspects of their work, including bespoke projects. Working Arrangements The post holder's working week will be allocated as follows: 2 days per week - SEND: supporting the SEND Quality & Safety Officer with quality assurance and contract monitoring of SEND provision. 2 days per week - Social Care: supporting the Social Care Quality & Safety Officer with quality assurance and contract monitoring of social care provision. 1 day per week - Administration: administrative tasks across both areas, including recording, report preparation, scheduling of visits, and follow-up of provider actions. Day-to-day work and priorities in each area will be agreed with the relevant Quality & Safety Officer, under the overall direction of the Service Manager - Commissioning. The allocation may be varied by agreement to meet service need. Responsibilities To establish and maintain direct contact with all providers of services who have a contract to provide services for Dudley's SEND commissioning team and social care commissioning team, working alongside the relevant Quality & Safety Officer. To foster an enabling approach to monitoring activity. To facilitate and enable providers of services in the development and implementation of Quality Assurance, Quality Standard, Quality of Life, and other systems and their continued monitoring to accord with contract requirements. To ensure ongoing quality assurance, monitoring, and inspection of providers of services in relation to contractual compliance and legislative requirements across both SEND and social care provision. To be involved as appropriate in the ongoing development of the commissioning activity through support with business planning, action planning, engagement, etc. To be responsible for managing allocated workload within an agreed schedule and individual work plan, balancing the time allocated to SEND, social care, and administration as agreed with the Quality & Safety Officers. To deliver comprehensive reports to stakeholders relating to quality assurance visits undertaken with providers. To work autonomously in organising and implementing site visits and work plans. To discuss all aspects of non-compliance and remedial action with the providers in consultation with the relevant Quality & Safety Officer and Commissioning Officer. To ensure that providers are held to account when delivery of services does not meet Dudley's stringent requirements. To liaise and negotiate with all divisions of the Local Authority and external agents appropriately and constructively. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Job Title: Fleet Safety and Efficiency Manager Client: Dudley Council Location: Dudley- Hybrid Rates: 250 umbrella ( 191.15 PAYE) per day JOB SUMMARY To manage the Council's Transport compliance functions in accordance with Transport legislation and the council's 'O' License To manage the Council Driver Training functions. To be responsible for ensuring that all Council vehicles are being utilized to their fullest potential in a safe and cost-effective manner To be responsible for introducing new policies in delivering fleet safety and efficiency. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Nov 08, 2026
Seasonal
Job Title: Fleet Safety and Efficiency Manager Client: Dudley Council Location: Dudley- Hybrid Rates: 250 umbrella ( 191.15 PAYE) per day JOB SUMMARY To manage the Council's Transport compliance functions in accordance with Transport legislation and the council's 'O' License To manage the Council Driver Training functions. To be responsible for ensuring that all Council vehicles are being utilized to their fullest potential in a safe and cost-effective manner To be responsible for introducing new policies in delivering fleet safety and efficiency. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
To be accountable for and promote equality, diversity and community cohesion to meet Council, Directorate and Service objectives. All employees have a responsibility not only for their own behaviour, but also for others regarding equality of opportunity. Any incident must be reported. To participate in a Performance Review and Development meeting and undertake a plan of training where necessary. Develop his/her own skills and expertise in a professional manner. In addition to all the responsibilities listed above, all employees must be flexible in their approach and undertake other duties that are commensurate with post holder's level, wherever they may be, to achieve the objectives of the Directorate. To represent the Council and Directorate in a professional manner meeting the Corporate and Directorate aims. To comply with Directorate and Corporate policies. If appropriate to be responsible for the recruitment and performance management of designated teams and individuals in accordance with Corporate and Directorate aims and management style. To comply with the council's financial regulation and standing orders To actively promote Dudley's commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults at a level appropriate to this group. Employees must comply with health and safety legislation and will be required to comply with the Council's Health and Safety Policies. All employees must ensure that they take reasonable care of their own health and safety as well as the health and safety of any person that is affected by their actions. To be responsible for adhering to legislative requirements and Council Policies and Procedures including, but not exclusively health & safety, Data Protection and Internet/Email use. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Nov 08, 2026
Contractor
To be accountable for and promote equality, diversity and community cohesion to meet Council, Directorate and Service objectives. All employees have a responsibility not only for their own behaviour, but also for others regarding equality of opportunity. Any incident must be reported. To participate in a Performance Review and Development meeting and undertake a plan of training where necessary. Develop his/her own skills and expertise in a professional manner. In addition to all the responsibilities listed above, all employees must be flexible in their approach and undertake other duties that are commensurate with post holder's level, wherever they may be, to achieve the objectives of the Directorate. To represent the Council and Directorate in a professional manner meeting the Corporate and Directorate aims. To comply with Directorate and Corporate policies. If appropriate to be responsible for the recruitment and performance management of designated teams and individuals in accordance with Corporate and Directorate aims and management style. To comply with the council's financial regulation and standing orders To actively promote Dudley's commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults at a level appropriate to this group. Employees must comply with health and safety legislation and will be required to comply with the Council's Health and Safety Policies. All employees must ensure that they take reasonable care of their own health and safety as well as the health and safety of any person that is affected by their actions. To be responsible for adhering to legislative requirements and Council Policies and Procedures including, but not exclusively health & safety, Data Protection and Internet/Email use. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Location: Dudley Rate: 13.70 per hour (PAYE) Contract: Part-time, Temporary Working Pattern Rotating schedule: Week 1: Wednesday, Thursday, Friday - 12:00-17:00 Week 2: Thursday, Friday - 12:00-17:00; Saturday, Sunday - 10:00-14:00 Role Overview We are looking for a reliable, caring Cook to prepare meals and snacks for children and young people in our residential home. You will follow dietary requirements and maintain high standards of hygiene and safety at all times. Key Responsibilities Plan and cook varied, nutritious meals and snacks suitable for children and young people of different ages Follow individual dietary plans, allergies, cultural and religious requirements strictly Source, store, and rotate food stock; minimise waste and work within budget Maintain full compliance with food safety, hygiene, and health & safety regulations Keep kitchen, equipment, and dining areas clean, tidy, and sanitised Work as part of the team to provide a warm, welcoming environment for the young people Record menus, temperatures, and stock as required Support the home's values and safeguarding policies at all times Person Specification Experience cooking in a catering, care, or school setting - essential Knowledge of food hygiene and safety (Level 2 or above preferred) Understanding of special diets, allergies, and nutritional needs Calm, reliable, and able to work independently Committed to safeguarding and promoting the welfare of children Able to pass enhanced DBS check and relevant pre-employment clearances Flexible and happy to work the published rotating pattern to currently have a Enhanced DBS check or to be willing to undergo one. What We Offer 13.70 per hour, paid via PAYE Free on-site parking Enhanced DBS check Induction and ongoing training Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Nov 08, 2026
Seasonal
Location: Dudley Rate: 13.70 per hour (PAYE) Contract: Part-time, Temporary Working Pattern Rotating schedule: Week 1: Wednesday, Thursday, Friday - 12:00-17:00 Week 2: Thursday, Friday - 12:00-17:00; Saturday, Sunday - 10:00-14:00 Role Overview We are looking for a reliable, caring Cook to prepare meals and snacks for children and young people in our residential home. You will follow dietary requirements and maintain high standards of hygiene and safety at all times. Key Responsibilities Plan and cook varied, nutritious meals and snacks suitable for children and young people of different ages Follow individual dietary plans, allergies, cultural and religious requirements strictly Source, store, and rotate food stock; minimise waste and work within budget Maintain full compliance with food safety, hygiene, and health & safety regulations Keep kitchen, equipment, and dining areas clean, tidy, and sanitised Work as part of the team to provide a warm, welcoming environment for the young people Record menus, temperatures, and stock as required Support the home's values and safeguarding policies at all times Person Specification Experience cooking in a catering, care, or school setting - essential Knowledge of food hygiene and safety (Level 2 or above preferred) Understanding of special diets, allergies, and nutritional needs Calm, reliable, and able to work independently Committed to safeguarding and promoting the welfare of children Able to pass enhanced DBS check and relevant pre-employment clearances Flexible and happy to work the published rotating pattern to currently have a Enhanced DBS check or to be willing to undergo one. What We Offer 13.70 per hour, paid via PAYE Free on-site parking Enhanced DBS check Induction and ongoing training Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Job title: Complaints Officer Location: Dudley (Hybrid, 3 days on site) Hourly Rate: 19.81 PAYE or 25.91 Umbrella Duration: 6 Months Job Description The Dudley Council's Children's Services requires additional short-term capacity to support the effective handling of Stage 1 and Stage 2 complaints. Frontline managers are responsible for operational delivery as well as coordinating and drafting complaint responses, which can create competing demands and contribute to delay or variable response quality. A dedicated complaints officer will provide focused capacity and expertise to improve grip on complaints from receipt to completion, support managers to respond within required timescales, quality-assure responses and ensure that learning is identified and fed back into service improvement. This is a time-limited intervention designed both to improve the experience of children, young people and families using the complaints process and to protect frontline management capacity during a period of wider improvement activity and staffing/capacity challenges. Baseline and in-period performance, including timeliness, aged complaints, escalation and response quality, will be monitored to evidence impact. Key responsibilities Coordinate and oversee Stage 1 and Stage 2 Children's Services complaints from allocation through to closure. Maintain clear oversight of due dates, aged cases and barriers to completion, with timely escalation where responses are at risk of delay Work directly with frontline managers to structure, draft and quality-assure responses so that each complaint point is addressed clearly, accurately and proportionately. Promote respectful, accessible and child/family-focused communication, including clear explanations, apologies and remedies where appropriate. Support appropriate progression and commissioning arrangements for Stage 2 complaints, ensuring records and evidence are complete. Identify recurring themes, learning and practice issues and feed these into service improvement and management oversight. Build complaints capability in frontline management through coaching, templates, feedback and practical guidance, leaving sustainable improvements after the interim period. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Nov 06, 2026
Seasonal
Job title: Complaints Officer Location: Dudley (Hybrid, 3 days on site) Hourly Rate: 19.81 PAYE or 25.91 Umbrella Duration: 6 Months Job Description The Dudley Council's Children's Services requires additional short-term capacity to support the effective handling of Stage 1 and Stage 2 complaints. Frontline managers are responsible for operational delivery as well as coordinating and drafting complaint responses, which can create competing demands and contribute to delay or variable response quality. A dedicated complaints officer will provide focused capacity and expertise to improve grip on complaints from receipt to completion, support managers to respond within required timescales, quality-assure responses and ensure that learning is identified and fed back into service improvement. This is a time-limited intervention designed both to improve the experience of children, young people and families using the complaints process and to protect frontline management capacity during a period of wider improvement activity and staffing/capacity challenges. Baseline and in-period performance, including timeliness, aged complaints, escalation and response quality, will be monitored to evidence impact. Key responsibilities Coordinate and oversee Stage 1 and Stage 2 Children's Services complaints from allocation through to closure. Maintain clear oversight of due dates, aged cases and barriers to completion, with timely escalation where responses are at risk of delay Work directly with frontline managers to structure, draft and quality-assure responses so that each complaint point is addressed clearly, accurately and proportionately. Promote respectful, accessible and child/family-focused communication, including clear explanations, apologies and remedies where appropriate. Support appropriate progression and commissioning arrangements for Stage 2 complaints, ensuring records and evidence are complete. Identify recurring themes, learning and practice issues and feed these into service improvement and management oversight. Build complaints capability in frontline management through coaching, templates, feedback and practical guidance, leaving sustainable improvements after the interim period. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
- To speak to professionals and schedule appointments for vehicle inspections - The ability to process technical reports and vehicle repairs - Must be able to complete Quality Control Checks - Sorting of documentation between workshop and fleet customers - Filing of manual records and files within company guidelines - To create monthly maintenance schedules for vehicles - Carry out Visual Inspections of Vehicles Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Nov 04, 2026
Seasonal
- To speak to professionals and schedule appointments for vehicle inspections - The ability to process technical reports and vehicle repairs - Must be able to complete Quality Control Checks - Sorting of documentation between workshop and fleet customers - Filing of manual records and files within company guidelines - To create monthly maintenance schedules for vehicles - Carry out Visual Inspections of Vehicles Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
