Connect2Dudley

Dudley Council is currently hiring an experienced complaints officer on temporary basis for a period of 8 weeks. Job Role: Act as the lead for customers contacting Dudley Council Waste via telephone, email and social media delivering high-quality service, resolving queries, and supporting customers with their waste needs while upholding the Council values and behaviours. Duties: Handle inbound customer contacts via calls Provide accurate information, resolve service queries, and guide customers through digital tools and processes Manage customer complaints with empathy, ownership, and professionalism Maintain and update customer account records in line with procedures and actions taken Identify service improvement opportunities and provide feedback to enhance the customer experience Advocate and educate customers on digital tools and services Adhere to regulatory waste requirements Requirements: Excellent communication and active listening skills Strong customer focus with passion for helping and problem-solving Comfortable using digital systems and tools with ability to grasp new technology Resilient and adaptable with a positive attitude Experienced in waste service roll outs with technical understanding or willing to learn. Rate of pay is due to be discussed on an interview depending on experience. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Please do not apply if you are not able to work Full time, Office base DY5 - Can not accommodate hybrid working due to the sensitivity of the role. Administrative Duties Managing stock processes Responsible for senior manager's diaries and email, and taking further actions as directed as appropriate. Manage the organisation of events, trips and related administration; ensuring insurance arrangements are made. Liaise with Democratic Services to provide reports for meetings, ensuring deadlines are met Collation of annual reports, strategies and plans. Completion of statutory returns e.g. forms for DfES, Area Health, etc Co-ordinating the content for publications and liaising with external publishers as necessary Maintain registers for e.g. annual license reviews and ensure renewal and, where appropriate renegotiate. May act as Personal assistant to senior managers including dealing with highly confidential and sensitive issues. Financial Duties Year end procedure Responsible and accountable for petty cash where referral to senior manager is only for approval on individual spending items and where the post holder is in overall control Responsible for cheque book(s) Preparation of orders and identification of budget codes Maintain income and expenditure accounts Prepare accounts for audit inspection Monitor travel claims and process for payment Responsible for reconciling bank statements monthly for appropriate accounts Safe key holder Employee Support Duties Liaise with the relevant HR team as appropriate i.e. with respect to the recruitment process and for providing basic advice on HR policies. Create, maintain and update confidential staff files. Record staff absences as appropriate. Arrange temp / casual cover as required and process claim forms as necessary. Responsible for ascertaining cover requirements in support areas - reception, executive secretariat and arranging that cover, in conjunction with the appropriate line manager where appropriate. Process timesheets for payment of temp/casual cover Monitor sickness and holiday and complete / authorise timesheets as appropriate Deliver training to others as directed Staff Supervision May supervise identified groups of staff and assist with the assessment and development of their training needs when required. Data Management Responsible for the management of significant information management systems Responsible and accountable for producing appropriate data for analysis Produce statistical information Buildings and Estates Duties Co-ordinate hiring process of premises in accordance with policy applicable to the Directorate General Be aware of and comply with divisional and directorate policies and procedures relating to, health and safety, security, confidentiality data protection, child protection and vulnerable adults. Reporting all concerns to the appropriate person. Contribute to the overall ethos/work/aims of the division, directorate and the Council. Participate in training, other learning activities and performance development as required. Attend and participate in meetings as required. Any other duties commensurate with the duties/responsibilities/grade of the post All staff will be expected to accept reasonable flexibility in working arrangements and the allocation of duties including duties normally allocated to posts at a lower responsibility level, in pursuance of divisional , directorate and council objectives, and effective team working. Special Conditions The exact focus of the role will be decided at divisional level and will take into account the needs of the division, directorate and council, and the development needs of the member of staff. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Dudley Council is looking for experienced HGV Class 2 Drivers to join their waste department. A Driver would also be responsible for supervising loaders. This is an ongoing agency role. Working hours may vary depending on the needs of the service. Salary: 18.35 p/h Requirements: - VALID HGV LICENSE CLASS 2 - WASTE DRIVING EXPERIENCE - VALID CPC - CLEAN DRIVING LICENSE Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Job Title: Associate Director, Children in Care and Care Experienced Location: Dudley Contract: Interim/Temporary Rates: Competitive Job Overview: Our children's and young people social care teams plays a critical role in driving the vision and delivery of high-quality, effective safeguarding and support services for families with responsibility for overseeing multi-disciplinary teams that work collaboratively to protect vulnerable children and adults, promote family resilience, and improve outcomes. Leading the development and implementation of strategies that ensure early intervention, prevention, and tailored support for families experiencing complex challenges and championing a strengths-based, trauma-informed, and child-centred approach, ensuring safeguarding practices are robust, proportionate, and focused on achieving long-term positive change. Effective partnership working is critical - across wider teams, external agencies, and communities to create seamless, integrated services that keep children safe, support parents, and strengthen families. Job Purpose To provide strategic leadership, professional accountability, and operational oversight for services that safeguard, support and improve outcomes for children in care and care experienced young people. To be professional responsibility for ensuring that children who cannot live with their families experience safe, loving, stable and aspirational care, with a clear focus on permanence, sufficiency, quality of practice and achieving the best possible outcomes. This includes a strong drive to support more children to remain connected to, and cared for within, their home communities wherever it is safe to do so. To have a proven track record of developing children's residential provision and fostering services at pace, alongside the ability to lead complex change, mature commissioning arrangements, and deliver improvement and financial sustainability within a demanding statutory environment. To be a member of the Council's Senior Leadership Team, supporting organisational transformation, maximising use of technology/automation and cultivating a high-performance culture focused on continuous improvement, efficiency, and improved customer experience and choice. To support the delivery of the Council Improvement Programme, implementing the new operating model, and ensuring that all transformation work streams have clear deliverables to modernise service delivery. To ensure evidence-based decision-making and, robust financial management, and to model effective leadership behaviours and accountabilities underpinned by adherence to the Nolan Principles, while articulating a compelling vision for change. To act as the lead and direct the provision of children's social care to meet statutory and regulatory expectations whilst driving excellence, inclusion and innovation across the remit. To ensure the best outcomes to support family safeguarding, early help and children with additional needs across the Borough by developing best practice in social care and early interventions to avoid children entering the social care system. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Job Title: Corporate Programme Management Office Lead Location: Dudley Contract: Interim Rate: Competitive Job Purpose The Corporate PMO Lead provides strategic leadership and oversight of the Council's Project Management Office (PMO), ensuring the effective delivery of all projects within the corporate portfolio. This includes capital programmes, all improvement initiatives, readiness for key inspections, core business process enhancements, and cultural transformation projects. The role drives alignment with the Council's strategic objectives, promotes accountability, and ensures transparency across all programme and project activity. Key Responsibilities Strategic Oversight: Lead the PMO function to deliver a cohesive, high-performing corporate project portfolio aligned with Council priorities and goals. Governance & Methodology: Develop and embed PMO strategy, governance frameworks, and standardised methodologies (e.g., PRINCE2, Agile, PMP) to ensure consistency, best practice and focused on ease of use and transparency across all programmes. Portfolio Management: Oversee all projects within the corporate portfolio, ensuring compliance with governance standards, budgetary controls, and risk management processes. Performance Reporting: Produce accurate, timely reports and dashboards for senior leadership and stakeholders, highlighting progress, risks, and benefits realisation. Leadership & Capability Building : Manage and mentor PMO professionals, fostering a culture of excellence, continuous improvement, and accountability. Stakeholder Engagement: Work collaboratively with senior leaders to resolve delivery challenges and ensure projects achieve intended outcomes. Transformation Advocacy: Champion and support organisational change and cultural transformation initiatives, acting as a key advocate for improvement across the Council. Compliance & Assurance: Ensure adherence to health and safety policies and legal obligations under the Health and Safety at Work Act 1974 (or relevant local legislation) including Monitoring compliance with legislation, internal policies, and industry standards. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.