Connect2Dudley

Job Title: Interim Senior Governance Officer Location: Dudley Day Rate: Competitive Role Summary This role will work closely with the Director and Monitoring Officer to support the delivery of key governance projects and priorities across the organisation. The postholder will take delegated responsibility for areas within the Monitoring Officer's remit, with a strong focus on strengthening governance arrangements through effective process mapping and embedding robust decision-making frameworks at both Member and Officer level. The role will play a critical part in implementing and embedding key governance frameworks, including the Member and Officer Protocol and the Constitution, while supporting the organisation's ambition to enhance and embed effective scrutiny. Operating at a level equivalent to a Monitoring Officer or Deputy Monitoring Officer, the successful candidate will bring significant expertise in governance and decision-making, providing high-level advice and ensuring compliance with statutory and best practice standards. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Job Title: Interim Team Manager, Tenant Engagement Location: Dudley Job Purpose Lead all resident engagement activities, co-design, consultation and scrutiny initiatives to ensure residents influence decision-making at all levels. You will build strong relationships with residents and key stakeholders to ensure compliance with relevant regulatory standards, particularly the Transparency, Influence & Accountability standard. Develop and deliver Dudley's Resident Engagement Strategy, ensuring resident feedback leads to measurable improvements to service design and delivery. Develop innovative engagement methods to reach seldom-heard voices across Dudley Council homes. Champion meaningfully resident engagement across the Housing & Assets group, ensuring the tenant voice is reflected across the breadth of services delivered. Qualification and Experience Extensive experience in resident engagement, scrutiny and co-design within social housing or a similar regulated sector Holds/working towards/prepared to undertake CIH Level 5 Qualification Experience of developing and delivering a Resident Engagement Strategy to ensure tenants and resident are given a wide range of opportunities to influence service delivery and design Expertise in implementing the Transparency, Influence & Accountability Standard Experience of managing budgets, performance and risk in the delivery of operational services Commitment to ensuring high levels of probity, transparency and governance/standards in public life Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Job Title: Community Housing Officer Location: Dudley Contract: Temporary (6 months) Rates: 25.91 (Umbrella) Job Purpose: To deliver a community focused tenancy and estates management service, highly visible to tenants, residents and other stakeholders. To directly manage tenancies in a specified patch within a defined geographical area, working closely with other Housing and Communities teams, other Council Departments and other agencies to provide responsive services to customers create attractive, well maintained, safer estates. To support individual households to maintain their tenancies in a suitable and effective manner through the direct delivery of service and the commissioning of work through other teams / services. Specific Accountabilities To manage tenancies and the estate environment in a designated housing area (patch) and to be the main front-line contact for tenants and residents for housing and estate management matters. To provide contact, advice, and guidance to customers within the framework of the tenancy agreement in line with policies and procedures and its enforcement, ensuring customer enquiries are dealt with promptly and efficiently, to deal with compliments and complaints and to undertake any investigations and corrective actions as appropriate To take a pro-active approach towards tenancy compliance, keeping residents safe, estate management, ensuring regular home reviews, estate walkabouts and estate inspections are carried out. Effectively manage all aspects of tenancy conditions, administration and enforcement having due regard to the needs of our tenants and other occupiers, the law and Dudley MBC policies and procedures. To identify, monitor and take necessary enforcement action against breaches of tenancy conditions including anti-social behaviour in accordance with legislation, policy, procedure, and guidelines. To respond to and manage reports of nuisance, harassment, or antisocial behaviour in a timely manner, commissioning the Community Safety (ASB) Team to assist with complex cases and where legal remedies are required. To manage vulnerable customers and complex casework, where higher levels of need are required to help sustain tenancies, commission other services such as our Community Safety (ASB) Team and Housing Support Teams and relevant agencies to offer appropriate services and where necessary legal enforcement. To undertake communal inspections in flatted blocks as required, and to monitor hazards and maintain high standards on housing estates, reporting any incidents of vandalism and/or damage to ensure speedy remedy. Proactively manage estates including identification and remedy of untidy gardens and tree maintenance. Arrange and lead on estate walkabouts and patch inspections along with residents and other stakeholders where appropriate. Identify health and safety concerns including reporting repairs to buildings, over-grown trees and shrubs and communal areas. Health and safety is a key priority for employees and it is everyone's responsibility to report repairs when they see them. To deliver a Home-Review programme, and actively follow up on all cases of compliance non-access cases on a timely basis to minimise risk to residents. To contribute to the improvement of housing services by working effectively with colleagues across teams, partnership organisations and external agencies to enhance the functionality, attractiveness, safety and sustainability of estates and homes. Play an active role in co-producing and commissioning planned enhancements to our services and to the built environment. To be a key contact in the community, well known to stakeholders, and actively engaged with community champions, Tenants & Residents Associations, local members, PCSOs and other key stakeholders. To provide elected members and MPs with information to carry out their democratic and/or governance responsibilities To encourage tenants to be actively involved in the upkeep of their area, to be involved in the local community and empower residents to influence the decision-making process. Forge relationships with involved customers, encouraging greater levels of customer involvement targeting new tenants. To be visible and responsive in the neighbourhood, arranging planned activities including community events and activities, facilitating joint working with other teams encouraging tenants to be actively involved in the upkeep of their area. To provide multi-channel access to tenants to discuss their needs using digital channels and face to face surgeries the CHO will be the first point of contact for residents and local members. To be vigilant to identifying safeguarding and support needs, and to engage with all applicable services to prevent harm and sustain tenancies. To actively work with households and other agencies at times of crisis such as relationship breakdown, domestic abuse, bereavement or decline in health to support housing need at critical times when customers are vulnerable. To use emotional intelligence in providing a sensitive and appropriate service. To work in partnership with colleagues from all teams, to meet the needs of our tenants through a multi-disciplinary hybrid neighbourhood service model. Work jointly with other teams to enhance the reputation of the Housing Service and to create well planned, sustainable, safe, and attractive communal environments within our buildings and across the whole estate. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Ability to work with children and families who are being overlooked by SEND. Freedom of Information if requested making sure the correct polices are adhered to and GDPR is maintained. Monitoring email inboxes and responding accordingly, booking meetings with professionals who request information on what they can offer in Dudley and what our needs are. Ability to keep on top of Ofsted notifications via email and if received to be able to search for children placed on LCS and to confirm if they have been placed. If not to arrange the Ofsted Notification Forms to be completed. Completion of minute taking in meetings whilst making sure it runs smoothly and all crucial points are addressed. Filing registration 24's , 44's and action plans. Completing administrative tasks for the west midlands placement portal for example on boarding providers and also attending meetings. Updating distribution lists and trackers general admin support for commissioning Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

An opportunity has arisen for a business support officer to come and join our Front Door Business Support Team part time. Front Door Business Support play an integral role in Dudley Children's Front Door with being the first point of contact for most families and professionals - whether over the phone or through our online portal. We are seeking a highly motivated and adaptable individual to join our team as we work in a time-sensitive environment therefore the ability to identify and progress referrals to the right person in a timely manner is essential to the role. About the Role As part of the business support team, you will: Answer phone calls coming into Front Door from the public and professionals. Pick up safeguarding referrals via Dudley Children's portal and central mailbox. Complete daily checks for meetings and work with partner agencies to complete this. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Dudley Council is looking for Grounds Maintenance/ Gardening Operatives to join their team on temporary ongoing basis. Hours of work: 7am to 3:30pm Monday to Thursday 7am to 2:30 pm Friday This is an ongoing agency role for a period of 3 months, with possible extension depending on needs of the Council. Role requires the candidate to commence with any Landscaping/ Goundsmaintenance duties including but not limiting to: Digging, forking, hoeing, weeding, mulching, grass edging, pruning shrubs & roses, other duties in line with the requirements of the Environmental Protection Act. Setting out, initial & over marking of sports pitches, running tracks, field events, rounders, javelin, shot, discus, tennis etc including hard surface line markings using specialist equipment and the erection and dismantling of sports equipment and the maintenance of synthetic sports surfaces. Including any other associated painting tasks in this regard. Preparation of ground for and the planting and staking of, trees annual bedding, shrub borders, rose beds, rockeries, and herbaceous borders. Carry out hard and soft landscaping works including the preparation of the ground for and the application of, seed & turf laying, slabbing, fence erection, brick work and rock gardens etc. Organise tools, equipment, materials, and other resource to ensure that tasks and projects are completed within any given timescales and to specification. Application of pesticides, fertilisers, topdressing etc. Store, transport and apply pesticides, fertilisers etc in accordance with relevant legislation and council policy. Carry out routine inspections and maintenance on play areas and complete and submit appropriate documentation on each occasion. Record work completed site defects and issues which impact on work operations and report these to the Supervisor at the end of each day. Drive any vehicle relevant to the grade, which may include Ford Iveco type 5 tonne Crew Cab vehicles, towing, small van, ride-on mowers and any other industry specific vehicles in line with the post holder's driving licence and training. e.g. "grandfather rights" may be used where deemed necessary and appropriate. Clean and valid driving license is required for this role. Ideal candidate will have past Grounds-maintenance/ Landscaping experience. This role is a subject to a BASIC DBS Check. If you believe you are the right candidate please press apply. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

To undertake reception and associated duties providing information and advice to customers. To communicate with customers by telephone, face to face, electronically or by post. To receive requests, assessing and prioritising the reason for the request together with its urgency, and taking prompt appropriate action in accordance with procedures and service instructions. To provide an interface with insurance engineers and assessors, scheduling inspection appointments, processing of technical reports, vehicle repairs and documentation liaising with workshop supervision and fleet customers To contact customers to monitor satisfaction and quality control checks. To quality check vehicle and equipment Inspection documentation. Filing of manual records and files to ensure 'O' licence compliance. To create monthly maintenance schedules for vehicles and plant, distributing to fleet customers from the electronic transport management system in a timely manner. To organise the replacement of vehicle road tax. Using contract information to hire and de-hire vehicles from external suppliers. Collating compliance documentation and hire packs for customers. Create and maintain hired-in vehicle records and vehicle maintenance planner Carry out visual inspections of vehicles (hire and de hire) within the Lister Road Depot agree and record findings with customers and hire vehicle representative. To ensure vehicle hire agreements and damage sheets are signed off as accurate. To ensure customers are notified of any damage or fuel charges. Able to drive vehicles within the Depot to park up safely (class B Licence). To ensure that information provided is accurate and up to date. To undertake a range of computerised housekeeping tasks, including data entry, mot, Inspection and service date updating and amendment of records for quality assurance purposes. To contribute to the effectiveness of workflow through the efficient implementation of agreed procedures and systems. To work as part of a team supporting service delivery. To create and maintain effective working relationships through excellent teamwork and the provision of a customer focussed service. To participate in the development of customer services and contributing to continuous improvement. To have a commitment to own development through appropriate identified activities and willing to undertake additional training where necessary. To be responsible for monitoring clerical and technical administrative procedures and to suggest recommendations for operational improvement and efficiency. To establish working relationships with technical and operational staff in the provision of general administrative support, including the supply of office equipment, documentation and stationery To ensure the maintenance of a healthy, safe and secure working environment through ensuring compliance with Health and Safety requirements. To undertake any other duties commensurate with the post and grade. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.