Money Expert

Junior Data Analyst Money Expert Chester Full-Time, Permanent £30,000 per annum Hybrid Working This is a hybrid role, based in our Chester office with flexibility to work from home on agreed days. This role is not fully remote. Only applicants within a commutable distance of the Chester office will be considered. About Money Expert Money Expert is one of the UK's leading independent comparison platforms, helping consumers make smarter decisions across energy, insurance, credit, and more. Our contact centre is central to how we deliver value and this role sits right at the heart of it. You'll join a fast-moving, collaborative operations team where your analysis shapes real outcomes: campaign performance, agent productivity, compliance, and customer experience. The Role Reporting to the Contact Centre Manager, you'll optimise outbound campaign performance, own data reporting, and use insights to drive continuous improvement across productivity, contact rates, and compliance. Key responsibilities: Manage and optimise dialler configurations pacing, retry logic, call outcomes, and AMD settings Build and maintain outbound campaigns accurately and to schedule Monitor and report on key metrics: contact rate, conversion rate, abandon rate, and agent occupancy Deliver clear performance analysis and actionable recommendations to operations and leadership Ensure full compliance with regulatory and internal standards Maintain system stability and respond quickly to performance issues or downtime Identify opportunities for automation and process improvement Work closely with Team Managers, Operations Managers, and Contact Centre leadership Who We're Looking For We're hiring for analytical ability and mindset, not a specific job title. You may come from one of several backgrounds all are welcome: Direct experience in dialler management, campaign configuration, or contact centre analytics Workforce Management (WFM) or contact centre reporting / MI analyst backgrounds Data or operational analysts from financial services, utilities, insurance, or telecoms Contact centre team leaders or ops coordinators ready to step into a specialist analyst role No direct dialler experience? That's okay. If you're analytically strong and understand contact centre operations, the dialler-specific knowledge is something we can develop together. Skills & Experience Strong analytical ability confident reading performance data and translating it into clear recommendations Understanding of contact centre operations, outbound KPIs, and campaign mechanics Experience with dialler platforms or workforce management / reporting / MI tools A proactive, problem-solving mindset with a drive to improve processes Attention to detail and a compliance-conscious approach Good communication skills you'll present findings to ops managers and senior leaders Comfortable with Excel or similar tools; SQL or BI experience a bonus What You'll Get 28 days holiday (including bank holidays), plus an extra day per year of service Christmas and New Year shutdown Company pension Clear career progression pathway Ongoing training and development support Wellness and Wellbeing programme MEX Rewards employee benefits platform On-site parking To apply, submit your CV and a short note about your background. We respond to every application.

Telesales Executive Broadband Sales NO COLD CALLING - Training Provided Location: Chester Salary: £25,000 basic, plus uncapped commission (Full Time OTE £700-£1,200 per month) FT Hours: Monday to Friday, 37.5 hours per week (early finish on Fridays). Alternatively, a 4-day shift pattern: Monday to Wednesday 09 30 & Thursday 09 00. PT Hours: Minimum of 20 hours per week, with flexibility for daytime, afternoon, or evening shifts. About Us Money Expert is an independent comparison company based in Chester, and we re expanding our team. We re looking for enthusiastic and driven Sales Agents to join our vibrant call centre. You ll be working with warm leads generated by customers who research their broadband and TV options online and request callbacks no cold calling involved. Are You a Natural People Person? If you re someone who enjoys talking to people, building relationships, and thrives in a target-driven environment, we want to hear from you. We re looking for confident, outgoing individuals who can engage customers and deliver results. Requirements Essential: Strong fact-finding and problem-solving skills Excellent communication skills Proven track record in telesales or similar roles with a focus on targets Target-driven with a commitment to delivering excellent customer service Comfortable working in a fast-paced, performance-driven environment Ability to build strong relationships with customers and colleagues Motivated, outgoing, and a positive influence on team morale Understanding of GDPR and maintaining high call quality standards Desirable: Previous broadband sales experience (face-to-face, phone, in-store, or online) Experience in outbound calling, particularly within a telesales or call centre environment The Role Contacting potential and existing customers to discuss competitive broadband and TV packages Evaluating customer satisfaction with their current provider and suggesting alternatives if needed Consistently meeting and exceeding set targets and objectives Responding to customer enquiries and addressing objections Maintaining a high standard of customer service What We Offer Competitive base salary with uncapped commission, plus performance-based increases Team outings, regular competitions, and spot prizes Referral bonuses 28 days holiday (including bank holidays), pro rata for part-time, plus an additional day per year of service Rapid career progression opportunities (all Sales Managers and Trainers have been promoted internally) Continuous support and training Company pension plan Wellness & Wellbeing programme for you and your family Cycle to work scheme MEX Rewards Christmas and New Year shutdown Additional personalised benefits On-site parking Equal Opportunities At Money Expert, we are committed to providing equal opportunities for all. We welcome applications from candidates of all backgrounds and ensure a fair and inclusive hiring process. We evaluate candidates based on their skills and potential, regardless of gender, ethnicity, sexual orientation, or disability status. Ready to Join Us? If this role sounds like the perfect fit for you, click "Apply" and become part of our dynamic team. Your data will be handled in line with GDPR.

Money Expert Sales Team Manager (Broadband) Location: Chester Job Type: Full-Time Salary: £30,000 + OTE Bonus of £13,500 £15,000 per year Money Expert is an independent comparison business looking for an experienced Sales Team Manager to lead our Broadband Sales Team. Reporting to the Head of Sales , you'll be responsible for driving sales performance, developing your team, and delivering exceptional customer outcomes while maintaining high standards of compliance and engagement. Why Join Us? Join a fast-paced, results-driven environment where your leadership will directly impact team success and business growth. You'll have the opportunity to coach and develop high-performing sales advisors while helping shape the future of our broadband operation. The Role You'll lead and motivate a team of broadband sales agents to achieve and exceed performance targets. You'll monitor KPIs, provide regular coaching and feedback, manage performance, and work closely with senior management to implement strategies that improve productivity, conversion rates, and customer experience. We're looking for a proactive and inspiring leader with proven experience managing a broadband sales team preferably within a contact centre environment. Key Responsibilities Lead, coach, and motivate a team of Broadband Sales Advisors to achieve sales targets and KPIs. Monitor individual and team performance through regular reporting and performance reviews. Deliver effective coaching, feedback, and development plans to improve performance and engagement. Ensure all sales activities are compliant with company policies and regulatory requirements. Manage attendance, conduct, and performance issues in line with company procedures. Analyse sales data and identify opportunities to improve conversion rates and productivity. Work closely with senior management to drive continuous improvement initiatives. Support training of new team members. Foster a positive, high-performance culture focused on delivering excellent customer outcomes. Skills & Experience Essential: Previous experience managing a Broadband Sales Team within a contact centre environment. Proven ability to lead, motivate, and develop high-performing sales advisors. Strong understanding of sales KPIs, performance management, and coaching techniques. Excellent communication and leadership skills. Analytical mindset with the ability to interpret data and implement performance improvements. Ability to manage multiple priorities in a fast-paced environment. Strong organisational skills and a proactive approach to problem-solving. What We Offer Competitive salary 28 days holiday (including bank holidays), plus an extra day per year of service Career progression opportunities Ongoing training and support Company pension Wellness & Wellbeing programme MEX Rewards Christmas and New Year shutdown On-site parking Equal Opportunities Money Expert is committed to creating an inclusive workplace and welcomes applications from all backgrounds. Ready to Join Us? If you're an experienced Broadband Sales Team Manager looking for your next challenge and want to join a growing, ambitious business, click Apply Now.

Telesales Executive - NO COLD CALLING Chester Full Time or Part Time £24,000 £25,000 basic (DOE) plus uncapped commission. Full-time OTE £700 £1,200 per month Are you a natural people person? We want you on our telesales team! Money Expert is an independent financial comparison company based in Chester, and we're expanding our team! We re looking for enthusiastic and driven Sales Agent/s to join our vibrant call centre. You ll be working with warm leads generated by customers researching their options online and requesting call-backs no cold calling involved. No prior sales experience? No problem! With our comprehensive training and ongoing support, 70% of our agents come from non-sales backgrounds and thrive here. If you re the type of person who s always chatting with people, making connections, and building relationships effortlessly we want to hear from YOU! We're looking for individuals who are outgoing, confident, and love talking to others to join our telesales team Working Hours & Shift Patterns Full-time: 37.5 hours per week, Monday to Friday, with an early finish on Fridays Or a 4-day shift pattern: Monday to Wednesday 10 00 and Thursday 10 30 (also 37.5 hours) Part-time: Minimum 20 hours per week, with flexible shifts available during daytime, afternoons, or evenings What can Money Expert give to you? Competitive base salary with uncapped commission, plus performance-based increases Team outings, regular competitions, and spot prizes Referral bonuses 28 days of holiday, pro rata for Part Time (including bank holidays) with an additional day accrued for every year of service Rapid career progression opportunities (all of our Sales Managers and Trainers have been promoted internally) Continuous support and training Company pension plan Wellness & Wellbeing program for you and your family Cashback scheme Christmas and New Year shutdown Additional personalised benefits On-site parking Are you the right person for the job? Experience in Commercial sales is desirable but not essential (training provided) Strong fact-finding and problem-solving abilities Experience in outbound calls, particularly in telesales or call centres, desirable but not essential, anyone in hospitality, retail, real estate, customer service or similar industries Ability to manage a busy and varied workload effectively Excellent communication skills Target-driven with a commitment to delivering excellent customer service Comfortable working in a fast-paced, target-oriented environment Ability to build strong relationships with customers and colleagues Motivated and outgoing, with a positive impact on team morale Adherence to GDPR guidelines and maintaining high call quality standards What will your role look like? Reach out to existing and previous customers to renew their energy contracts Evaluate customer satisfaction with their current supplier and suggest alternatives if needed Consistently meet and exceed set targets and objectives Respond to customer inquiries and address objections Maintain a high standard of customer service If you are ready to start your career at Money Expert, then click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR