Money Expert

Dialler Analyst Money Expert Chester Full-Time, Permanent £30,000 - £35,000 DOE Hybrid / Remote Fully remote may be considered for candidates with strong, proven dialler experience in a contact centre environment. Applicants should have the right to work in the UK. About Money Expert Money Expert is one of the UK's leading independent comparison platforms, helping consumers make smarter decisions across energy, insurance, credit, and more. Our contact centre is central to how we deliver value and this role sits right at the heart of it. You'll join a fast-moving, collaborative operations team where your analysis shapes real outcomes: campaign performance, agent productivity, compliance, and customer experience. The Role Reporting to the Contact Centre Manager, the Dialler Analyst will take ownership of dialler strategy, outbound campaign performance, and performance-led data analysis. You will be responsible for optimising dialler efficiency, improving contact rates and conversions, and ensuring campaigns run compliantly and effectively. Key responsibilities: Manage and optimise dialler configurations pacing, retry logic, call outcomes, and AMD settings Build and maintain outbound campaigns accurately and to schedule Monitor and report on key metrics: contact rate, conversion rate, abandon rate, and agent occupancy Deliver clear performance analysis and actionable recommendations to operations and leadership Ensure full compliance with regulatory and internal standards Maintain system stability and respond quickly to performance issues or downtime Identify opportunities for automation and process improvement Work closely with Team Managers, Operations Managers, and Contact Centre leadership Who We're Looking For We're hiring for analytical ability and mindset, not a specific job title. You may come from one of several backgrounds all are welcome: Direct experience in dialler management, campaign configuration, or contact centre analytics Workforce Management (WFM) or contact centre reporting / MI analyst backgrounds Data or operational analysts from financial services, utilities, insurance, or telecoms Contact centre team leaders or ops coordinators ready to step into a specialist analyst role Skills & Experience Proven experience in dialler platforms or outbound contact centre environments is essential Strong analytical ability confident reading performance data and translating it into clear recommendations Understanding of contact centre operations, outbound KPIs, and campaign mechanics Experience with dialler platforms or workforce management / reporting / MI tools A proactive, problem-solving mindset with a drive to improve processes Attention to detail and a compliance-conscious approach Good communication skills you'll present findings to ops managers and senior leaders Comfortable with Excel or similar tools; SQL or BI experience a bonus What You'll Get 28 days holiday (including bank holidays), plus an extra day per year of service Christmas and New Year shutdown Company pension Clear career progression pathway Ongoing training and development support Wellness and Wellbeing programme MEX Rewards employee benefits platform On-site parking To apply, submit your CV and a short note about your background. We respond to every application.

Telesales Executive - NO COLD CALLING Chester Full Time or Part Time £24,000 £25,000 basic (DOE) plus uncapped commission. Full-time OTE £700 £1,200 per month Are you a natural people person? We want you on our telesales team! Money Expert is an independent financial comparison company based in Chester, and we're expanding our team! We re looking for enthusiastic and driven Sales Agent/s to join our vibrant call centre. You ll be working with warm leads generated by customers researching their options online and requesting call-backs no cold calling involved. No prior sales experience? No problem! With our comprehensive training and ongoing support, 70% of our agents come from non-sales backgrounds and thrive here. If you re the type of person who s always chatting with people, making connections, and building relationships effortlessly we want to hear from YOU! We're looking for individuals who are outgoing, confident, and love talking to others to join our telesales team Working Hours & Shift Patterns Full-time: 37.5 hours per week, Monday to Friday, with an early finish on Fridays Or a 4-day shift pattern: Monday to Wednesday 10 00 and Thursday 10 30 (also 37.5 hours) Part-time: Minimum 20 hours per week, with flexible shifts available during daytime, afternoons, or evenings What can Money Expert give to you? Competitive base salary with uncapped commission, plus performance-based increases Team outings, regular competitions, and spot prizes Referral bonuses 28 days of holiday, pro rata for Part Time (including bank holidays) with an additional day accrued for every year of service Rapid career progression opportunities (all of our Sales Managers and Trainers have been promoted internally) Continuous support and training Company pension plan Wellness & Wellbeing program for you and your family Cashback scheme Christmas and New Year shutdown Additional personalised benefits On-site parking Are you the right person for the job? Experience in Commercial sales is desirable but not essential (training provided) Strong fact-finding and problem-solving abilities Experience in outbound calls, particularly in telesales or call centres, desirable but not essential, anyone in hospitality, retail, real estate, customer service or similar industries Ability to manage a busy and varied workload effectively Excellent communication skills Target-driven with a commitment to delivering excellent customer service Comfortable working in a fast-paced, target-oriented environment Ability to build strong relationships with customers and colleagues Motivated and outgoing, with a positive impact on team morale Adherence to GDPR guidelines and maintaining high call quality standards What will your role look like? Reach out to existing and previous customers to renew their energy contracts Evaluate customer satisfaction with their current supplier and suggest alternatives if needed Consistently meet and exceed set targets and objectives Respond to customer inquiries and address objections Maintain a high standard of customer service If you are ready to start your career at Money Expert, then click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR