MM Flowers Ltd

Chatteris, Cambridgeshire (PE16 6EG) Full-time, 40 hours (Monday-Friday) MM Flowers is looking for an experienced Quality Manager to lead quality and food safety across our gifting division. About the Role As Quality Manager - Gifting, you will play a pivotal role in ensuring the safety, quality, and legality of both raw materials and finished gifting products. With a strong focus on food safety and compliance, you'll lead quality operations, manage audits, and drive continuous improvement across the site. This is a key leadership position, ideal for someone with a strong background in food manufacturing quality systems who thrives in a fast-paced environment. Key Responsibilities Food Safety & Compliance Ensure full compliance with food safety standards, legal requirements, and customer codes of practice Manage and maintain the Food Safety Management System (FSMS) Oversee HACCP plans and ensure they are regularly reviewed and updated Lead internal audits and support external/customer audits Raw Material Quality Oversee inspection and approval of raw materials against specifications Investigate non-conformances and work with suppliers to drive improvements Maintain accurate inspection records with supporting data and evidence Finished Goods Quality Ensure all finished products meet quality, safety, and legal standards Manage out-of-specification issues and implement corrective actions Monitor quality trends and provide insights to key stakeholders Train operational teams on quality standards and processes Lead, coach, and develop the gifting quality team Set objectives, manage performance, and conduct appraisals Plan team rotas to ensure effective quality coverage Promote a culture of high standards and continuous improvement Data & Reporting Analyse quality data and produce performance reports Identify trends and drive improvements using data insights Collaboration & Stakeholder Engagement Work cross-functionally with Procurement, Production, and NPD teams Act as the technical expert for gifting quality and food safety Support customer interactions and audits Provide technical input into new product development About You Proven experience in a Quality Manager role within the food industry Strong knowledge of HACCP, BRCGS, and food safety standards Experience with raw material and finished goods inspections Understanding of food labelling and compliance requirements Strong data analysis and reporting skills Experience leading and developing teams Key Behaviours Trusted - reliable, accountable, and detail-focused Passionate - committed to quality and continuous improvement Dynamic - proactive and solutions-driven Collaborative - strong team player with excellent stakeholder engagement Why Join MM Flowers? At MM Flowers, we're passionate about delivering high-quality products that customers love. You'll be joining a business that values innovation, collaboration, and excellence, with opportunities to make a real impact. Apply now to take the next step in your quality leadership career.