Tonic People

Client Account Manager - National Account The Company Our client is an established recruitment business based in Reading, known for delivering tailored and innovative staffing solutions across the FMCG and Supply Chain sectors. Their reputation for quality, integrity, and long-term relationships has positioned them as a trusted recruitment partner to some of the UK's most recognised national brands. The Opportunity This is an exclusive opportunity through TONIC to join the business as a Client Account Manager . You'll take ownership of a major national account - ensuring exceptional delivery, building long-term partnerships, and identifying new opportunities for growth. This is a relationship-led role for someone passionate about client experience, strategic account management, and collaboration. You'll play a pivotal role in shaping client strategy, leading delivery outcomes, and driving retention and growth across the key account. Key Responsibilities Serve as the primary point of contact for a national client, ensuring high levels of satisfaction and delivery excellence. Develop and implement client success strategies to drive account growth, retention, and profitability. Analyse existing accounts to identify expansion opportunities - including cross-selling across departments, specialisms, and business divisions. Lead and collaborate with the delivery team to ensure fulfilment levels are met and client expectations exceeded. Plan and present solution proposals and recruitment drives, collaborating with internal stakeholders. Handle communication with professionalism and attention to detail. Maintain up-to-date client information and reporting. Attend client meetings and industry events, representing the business as a trusted recruitment partner. About You Proven experience in account or client relationship management, ideally within a recruitment environment. Demonstrable track record of account growth, client retention, and revenue development. Excellent communication and negotiation skills, with the ability to influence senior stakeholders. Strong commercial awareness and the ability to identify opportunities for client expansion. Holds a full UK driving licence for occasional client visits. Package Competitive salary plus uncapped bonus/commission - rewarded for client retention and account growth. Flexible hybrid working - Reading office with autonomy. Comprehensive benefits - including pension, healthcare, holiday allowance, and regular social events. This is a standout opportunity to join a highly reputable recruitment brand where relationships and results truly matter.

Statement of Work (SOW) Lead/Director - Recruitment Location: Reading or London (Hybrid) Scope: UK & Europe Sector: Technology Recruitment About the Role An exciting opportunity has arisen for a senior-level Statement of Work (SOW) Lead to join a globally renowned recruitment agency and spearhead the creation of an entirely new SOW division. This is a career-defining position for someone with the drive, credibility, and expertise to build, shape, and scale a high-impact function within a business known for its success in the technology markets. You will be responsible for designing and delivering innovative SOW solutions, driving client engagement, and ultimately creating a market-leading proposition across the UK and Europe. This role will put you at the forefront of our clients' strategic growth plans, offering both autonomy and the backing of a world-class brand. Key Responsibilities Lead the development and launch of a new Statement of Work division within the renowned agency. Partner with clients across the UK and Europe to design and sell SOW solutions tailored to complex technology requirements and projects. Utilise your knowledge of IR35 and compliance frameworks to deliver robust, scalable solutions. Leverage your existing network and credibility in the market to open doors, build relationships, and win business. Collaborate with senior stakeholders internally to align the SOW proposition with overall business strategy. Act as a trusted advisor to clients, providing expert guidance on workforce solutions, delivery models, and risk management. Drive revenue growth and establish best practice for ongoing SOW delivery. About You We're looking for someone who combines deep market expertise with commercial drive and credibility. The ideal candidate will bring: Proven experience of selling Statement of Work solutions within a recruitment environment (technology market experience highly desirable). Strong background in contract recruitment , with a proven track record of success. In-depth knowledge of IR35 legislation and its implications for workforce solutions. An established network of clients and connections in relevant markets. A consultative, credible, and commercially savvy approach to business development. The ambition and leadership capability to build a new division from scratch . What's on Offer A unique opportunity to build and lead a new division within a globally recognised agency. Exposure to high-profile clients across the UK and Europe . The platform, brand, and resources of an international business, combined with the autonomy to shape your own success. Competitive salary, commission, and package designed to reward high performance. Why Join? This is more than just another role - it's the chance to put your stamp on a business-critical function, establish yourself as a market leader in SOW solutions, and take your career to the next level. If you have the experience, credibility, and ambition to deliver, we want to hear from you.