Do you want to join a team of outstanding and dedicated individuals within one of the most dynamic and forward-thinking companies in the security and lone worker industry. If so, due to growth we are looking for a suitable candidate to join our existing team? Reliance High-Tech is the UK's largest independent integrator of security solutions. It is trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. The team at Reliance High-Tech draw on their considerable IT expertise and sector experience to serve organisations across a wide range of industry sectors that require advanced, bespoke security solutions and the highest-level security clearances. Your responsibilities - Service Desk & Call Management Coordinate and prioritise service calls for CCTV, access control, intruder alarms, intercoms, and related systems. Log, categorise, update, and close tickets accurately within the service management system. Allocate work to field engineers and subcontractors based on skills, location, and urgency. Act as an escalation point for critical, high-priority, or SLA-breaching incidents. Customer & Stakeholder Communication Act as a primary point of contact for customers regarding faults, maintenance, and service updates. Provide clear and timely communication to clients, account managers, and internal stakeholders. Liaise with Alarm Receiving Centres (ARCs) and monitoring centres when required. Engineer & Resource Coordination Coordinate engineer schedules, call-outs, and planned preventative maintenance (PPM) visits. Support effective route planning and utilisation of technical resources. Ensure engineers receive accurate job details, access information, and system documentation. Performance, Compliance & Reporting Monitor service performance against SLAs and contractual KPIs. Produce service performance reports and fault trend analysis. Support compliance with industry standards and accreditations such as NSI, SSAIB, and relevant BS EN standards. Process & Continuous Improvement Ensure adherence to service desk procedures and best practices. Maintain and support the use of knowledge base articles and technical documentation. Identify recurring issues and recommend process or service improvements. Your competencies Essential Experience in a service desk or coordination role within the electronic security or technical services industry. Experience coordinating field engineers or service teams. Strong organisational and prioritisation skills. Excellent verbal and written communication skills. Experience using service or job management systems. Desirable Knowledge of NSI, SSAIB, or similar accreditation requirements. Understanding of CCTV, access control, intruder alarms, and basic networking principles. ITIL Foundation or equivalent service management knowledge. Experience working with monitored security systems or ARCs. Your profile Personal Qualities Calm and professional under pressure. Customer-focused with strong attention to detail. Proactive, organised, and solutions-driven. Confident communicator and effective team player. Permit to Work Ability to complete full personal security screening Ability to complete SC level clearance To express an interest in this role please send your CV and a covering letter no later than 30th June 2026. This must include your home location. All job candidates will be screened to BS7858 standards to meet Reliance High-Tech's / Reliance Protects vetting standards.
Jul 11, 2026
Full time
Do you want to join a team of outstanding and dedicated individuals within one of the most dynamic and forward-thinking companies in the security and lone worker industry. If so, due to growth we are looking for a suitable candidate to join our existing team? Reliance High-Tech is the UK's largest independent integrator of security solutions. It is trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. The team at Reliance High-Tech draw on their considerable IT expertise and sector experience to serve organisations across a wide range of industry sectors that require advanced, bespoke security solutions and the highest-level security clearances. Your responsibilities - Service Desk & Call Management Coordinate and prioritise service calls for CCTV, access control, intruder alarms, intercoms, and related systems. Log, categorise, update, and close tickets accurately within the service management system. Allocate work to field engineers and subcontractors based on skills, location, and urgency. Act as an escalation point for critical, high-priority, or SLA-breaching incidents. Customer & Stakeholder Communication Act as a primary point of contact for customers regarding faults, maintenance, and service updates. Provide clear and timely communication to clients, account managers, and internal stakeholders. Liaise with Alarm Receiving Centres (ARCs) and monitoring centres when required. Engineer & Resource Coordination Coordinate engineer schedules, call-outs, and planned preventative maintenance (PPM) visits. Support effective route planning and utilisation of technical resources. Ensure engineers receive accurate job details, access information, and system documentation. Performance, Compliance & Reporting Monitor service performance against SLAs and contractual KPIs. Produce service performance reports and fault trend analysis. Support compliance with industry standards and accreditations such as NSI, SSAIB, and relevant BS EN standards. Process & Continuous Improvement Ensure adherence to service desk procedures and best practices. Maintain and support the use of knowledge base articles and technical documentation. Identify recurring issues and recommend process or service improvements. Your competencies Essential Experience in a service desk or coordination role within the electronic security or technical services industry. Experience coordinating field engineers or service teams. Strong organisational and prioritisation skills. Excellent verbal and written communication skills. Experience using service or job management systems. Desirable Knowledge of NSI, SSAIB, or similar accreditation requirements. Understanding of CCTV, access control, intruder alarms, and basic networking principles. ITIL Foundation or equivalent service management knowledge. Experience working with monitored security systems or ARCs. Your profile Personal Qualities Calm and professional under pressure. Customer-focused with strong attention to detail. Proactive, organised, and solutions-driven. Confident communicator and effective team player. Permit to Work Ability to complete full personal security screening Ability to complete SC level clearance To express an interest in this role please send your CV and a covering letter no later than 30th June 2026. This must include your home location. All job candidates will be screened to BS7858 standards to meet Reliance High-Tech's / Reliance Protects vetting standards.
Reliance High-Tech / Reliance Protect is the UK's largest independent integrator/installer of security solutions / lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech / Reliance Protect combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus. Provides remote technical support to customers and internal engineering teams, troubleshooting network, hardware, and connectivity issues to first- and second-line resolution. Acts as a key point of contact for incoming support tickets, working to defined SLAs and escalating to senior engineers where required. In addition to remote support duties, the role is responsible for hardware pre-build and configuration work in our workshop staging, imaging, and testing customer devices and networking equipment prior to deployment. Your responsibilities Ensure that all prebuilt / preconfigured solutions / systems and hardware is configured and setup in line with Manufacturer, IT and Cyber best practices • Provide responsive, hands-on support for our field-based engineers, systems and customers • Commissioning support for our professional services team Maintain documentation for processes, systems, assets, and credentials • Play a key role in transitioning legacy systems to new solutions Your competencies Essential • Good understanding of IP Networking, switches, firewalls, routers and VPNs. • IT Support / helpdesk experience • Experience of Patching, System upgrades, Remote access support • Strong communication and a self-driven approach Desirable • Experience with FAT testing • Familiarity with SQL / Database technologies • Experience integrating platforms and systems • Active certifications in relevant Security / IT / Networking areas Your profile Personal Qualities • Self-motivated and proactive • Strong analytical and problem-solving mindset • Comfortable working in a dynamic, small-team environment • Holds a full UK driving licence and has access to own transport Competencies for Success • Adaptable and open to change • Self development • Committed to delivering high standards and continuous improvement Contact us To express an interest in this role please send your CV and a covering letter no later than 30/06/2026. This must include your home location. All job candidates will be screened to BS7858 standards to meet Reliance High-Tech's / Reliance Protects vetting standards. Thank you for your interest in joining our team. If you have not heard from us within two weeks of submitting your application, unfortunately, it means your application has not been successful at this time. We will, however, keep your details on file, and if your skills and experience align with future opportunities, we may contact you directly.
Jul 11, 2026
Full time
Reliance High-Tech / Reliance Protect is the UK's largest independent integrator/installer of security solutions / lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech / Reliance Protect combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus. Provides remote technical support to customers and internal engineering teams, troubleshooting network, hardware, and connectivity issues to first- and second-line resolution. Acts as a key point of contact for incoming support tickets, working to defined SLAs and escalating to senior engineers where required. In addition to remote support duties, the role is responsible for hardware pre-build and configuration work in our workshop staging, imaging, and testing customer devices and networking equipment prior to deployment. Your responsibilities Ensure that all prebuilt / preconfigured solutions / systems and hardware is configured and setup in line with Manufacturer, IT and Cyber best practices • Provide responsive, hands-on support for our field-based engineers, systems and customers • Commissioning support for our professional services team Maintain documentation for processes, systems, assets, and credentials • Play a key role in transitioning legacy systems to new solutions Your competencies Essential • Good understanding of IP Networking, switches, firewalls, routers and VPNs. • IT Support / helpdesk experience • Experience of Patching, System upgrades, Remote access support • Strong communication and a self-driven approach Desirable • Experience with FAT testing • Familiarity with SQL / Database technologies • Experience integrating platforms and systems • Active certifications in relevant Security / IT / Networking areas Your profile Personal Qualities • Self-motivated and proactive • Strong analytical and problem-solving mindset • Comfortable working in a dynamic, small-team environment • Holds a full UK driving licence and has access to own transport Competencies for Success • Adaptable and open to change • Self development • Committed to delivering high standards and continuous improvement Contact us To express an interest in this role please send your CV and a covering letter no later than 30/06/2026. This must include your home location. All job candidates will be screened to BS7858 standards to meet Reliance High-Tech's / Reliance Protects vetting standards. Thank you for your interest in joining our team. If you have not heard from us within two weeks of submitting your application, unfortunately, it means your application has not been successful at this time. We will, however, keep your details on file, and if your skills and experience align with future opportunities, we may contact you directly.
Do you want to join a team of outstanding and dedicated individuals within one the most dynamic and forward-thinking companies in the security and lone worker industry? Reliance High-Tech / Reliance Protect is the UK's largest independent integrator/installer of security solutions / lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech / Reliance Protect combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus To help protect our customer s people, property, infrastructure, and reputation. This is achieved by closely following best industry practices that have been developed over many years, by demonstrating excellent customer service and empathy and through collaboration & cooperation to evolve & enhance the services we can offer. We currently have vacancies within our CCTV Control Room facility in Luton. Our Control Room Operators are typically our first point of contact with our customers, and first line of defence against criminal activity. A Control Room Operator should be passionate about what they do, take pride in making a difference and focused on the smallest of details. Experience within a CCTV Control Room environment is not essential, but you must be enthusiastic, willing to learn and have a positive approach. The role suites someone who is team orientated, self-motivating and success driven. Due to the nature of this role you will have sight of video and audio that may include distressing situations. As a responsible employer, we can offer support, training and access to counselling services for any staff that may be affected. By accepting this job offer, you are confirming you understand these requirements and your suitability for the role. Must have SIA CCTV Licence would be needed. All other training will be provided. Security Clearance checks are mandatory. Thank you for your interest in joining our team. If you have not heard from us within 2 weeks of submitting your application, unfortunatly this means your application for this role has not been successful. We will however, keep your details on file and if your skills and experience align with future opportunities we may contact you directly. All successful will be screened to BS7858 standards to meet Reliance High-Tech's / Reliance Protects vetting standards. You must provide your location on your CV and or Covering letter - this is mandatory.
Oct 03, 2025
Full time
Do you want to join a team of outstanding and dedicated individuals within one the most dynamic and forward-thinking companies in the security and lone worker industry? Reliance High-Tech / Reliance Protect is the UK's largest independent integrator/installer of security solutions / lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech / Reliance Protect combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus To help protect our customer s people, property, infrastructure, and reputation. This is achieved by closely following best industry practices that have been developed over many years, by demonstrating excellent customer service and empathy and through collaboration & cooperation to evolve & enhance the services we can offer. We currently have vacancies within our CCTV Control Room facility in Luton. Our Control Room Operators are typically our first point of contact with our customers, and first line of defence against criminal activity. A Control Room Operator should be passionate about what they do, take pride in making a difference and focused on the smallest of details. Experience within a CCTV Control Room environment is not essential, but you must be enthusiastic, willing to learn and have a positive approach. The role suites someone who is team orientated, self-motivating and success driven. Due to the nature of this role you will have sight of video and audio that may include distressing situations. As a responsible employer, we can offer support, training and access to counselling services for any staff that may be affected. By accepting this job offer, you are confirming you understand these requirements and your suitability for the role. Must have SIA CCTV Licence would be needed. All other training will be provided. Security Clearance checks are mandatory. Thank you for your interest in joining our team. If you have not heard from us within 2 weeks of submitting your application, unfortunatly this means your application for this role has not been successful. We will however, keep your details on file and if your skills and experience align with future opportunities we may contact you directly. All successful will be screened to BS7858 standards to meet Reliance High-Tech's / Reliance Protects vetting standards. You must provide your location on your CV and or Covering letter - this is mandatory.
