Kura (CS) Ltd

Who we are Inisoft at KURA KURA are a global independent outsourcer. We employ thousands of talented people across the UK and South Africa delivering results for our clients at all times, every day. We work with some of the world's leading brands, across multiple sectors, supercharging their customer service and growing their businesses We offer enhanced wellbeing benefits such as company sick pay, enhanced Maternity and Paternity provision, holiday allowance and tenure based loyalty awards. Recognition is at the core of our culture with a variety of opportunities for our people to be recognised for the job they do every day. With our vision to be Unrivalled in Developing People, we focus on the continuous improvement of our people and our unique approach to coaching and learning which has been designed to support every individual. The Head of Software Development at Kura's Inisoft is responsible for driving the technical vision and execution of software development projects and day to day runing of the team. This role involves leading the design and implementation of high-quality software solutions, mentoring the development team, and ensuring the use of best practices. The Head of Software Development will collaborate with cross-functional teams to align technical outcomes with business goals while fostering a culture of innovation and excellence. Additionally, they will troubleshoot complex technical challenges and stay up-to-date with evolving technologies to enhance Inisoft's customer experience solutions. KEY RESPONSIBILITIES Lead the design, architecture, and development of high-quality software solutions for our products. Oversee and contribute to the refactoring and optimisation of existing code to enhance performance, scalability, and maintainability. Collaborate closely with cross-functional teams to ensure alignment between business goals and technical execution, balancing quality and delivery speed. Provide technical leadership, mentoring, and code reviews to foster a culture of continuous improvement within the development team. Support the Head of Development in defining and implementing development standards, ensuring they are adopted consistently across the team. Troubleshoot, diagnose, and resolve complex technical challenges in a collaborative and fast-paced environment. Stay ahead of the curve by researching and adopting the latest .NET technologies, cloud architectures, and industry best practices. Responsible for Technical Architecture Decisions RELATIONSHIPS Building successful relationships with operational clients, client support functions and managing the Inisoft Team based within KURA. MANAGERIAL RESPONSIBILITY Future line management responsibility of the development team. EDUCATION AND QUALIFICATIONS Bachelor's degree in Computer Science or related field At least 6 years of experience in software development using C# .NET, Vue.js, and SQL SKILLS, KNOWLEDGE AND CAPABILITY Extensive hands-on experience with C# and .NET Framework, with a strong understanding of software design patterns and principles. Proven expertise in modern web technologies such as Vue.js, React, or Angular. Solid experience building and architecting Microsoft Azure cloud solutions, with a deep understanding of microservices architecture. Demonstrated ability to lead and mentor development teams, fostering growth and collaboration. A solid understanding of Agile methodologies, particularly Scrum. Strong analytical and problem-solving skills, with a passion for delivering high-quality, reliable software solutions. So if you are a Senior Software Developer that is ready to lead, motivate and inspire a team then we want to hear from you!

Network Engineer Location: Glasgow Hours: Monday to Friday 9am-5pm. Who we are Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura & Inisoft create and provide services and solutions to over 50 clients across many industry verticals. About Us: We are in business because we want to help people to develop and to reach their full potential. We are building a culture that shifts the mind-set from focusing on things and stuff to people and behaviour . We call this process Crossing the Bridge . Our Vision is to be Unrivalled in Developing People." Role Details What if you worked with a company that has the same passion for delivering high quality customer service as you? What if that company was highly focused on developing you as an individual, invested in growing your leadership and management skills, and giving you both the tools and autonomy you need to be successful? We are currently looking for a seasoned and experienced Senior Network Engineer with in-depth experience across a range of network technologies; the successful candidate will be passionate about technology and eager to develop their skillset. Roles and Responsibilities: Providing 3rd line technical support across the IT Infrastructure environment including cloud technologies. Ensuring that all incidents, problems, and requests are progressed and updated through to completion. Design, deploy, and maintain scalable and secure network infrastructure solutions. Configure and troubleshoot network devices including routers, switches, firewalls, and load balancers. Perform network capacity planning and optimization to support business growth and performance requirements. Implement and maintain network security measures to protect against unauthorized access, data breaches, and other security threats. Collaborate with cross-functional teams to develop and implement network policies, procedures, and best practices. Monitor network performance and proactively identify and resolve issues to minimize downtime and ensure maximum availability. Benefits: As well as a clear structure for your personal and professional development we also provide a comprehensive package of benefits which include a loyalty award scheme, an employee assistance program, enhanced maternal and paternity pay, and more. Requirements: Microsoft 365 , Azure certification or equivalent Experience with cloud networking technologies Familiarity with security compliance and standards such as GDPR, ISO 27001, NIST, etc. IT Degree advantageous. A minimum of 5 years experience at least 3 of which must be at 3rd Line Support Engineer/Infrastructure & Network level. At least 2 years IT experience within in a contact centre environment. Excellent Microsoft administration skills to include Azure AD, Intune, O365, Entra, Exchange, SharePoint. Excellent experience of infrastructure components like Networking, Server platforms, storage, application structure (2-tier, 3-tier), Identity, Security (Encryption, PKI), load balancing. Experience of administration and troubleshooting within Office 365, Azure, Active Directory, Intune, Entra Experience in working with telephony platforms and networks. Next steps If you want to be part of a team where you will have the opportunity to grow & develop then this could be the role for you. Job Type: Full-time Pay: £45,000.00-£55,000.00 per year Work Location: In person