Searley Owen

Contracts Administrator (Service Department) Epping 28,000 - 32,000 per annum (depending on experience) Are you an organised Administrator looking for a varied role where you can take ownership of customer service contracts and build strong relationships with clients? We're recruiting on behalf of a well-established engineering business looking to strengthen its busy Service Department. Working as part of a friendly four-person team, you'll play a key role in ensuring customer service contracts are renewed, maintained and administered accurately. This role would suit someone from a service administration, contracts administration, customer support or commercial administration background who enjoys building relationships and has excellent attention to detail. The Role Managing customer service and maintenance contracts from renewal through to invoicing. Contacting customers regarding upcoming contract renewals. Preparing maintenance quotations and renewal documentation. Raising invoices and processing contract billing. Processing mid-term contract amendments and additional orders. Maintaining accurate customer and contract records. Managing renewal diaries and ensuring contracts are renewed on time. Liaising with customers regarding contract queries and account updates. Supporting the wider Service Department with general administration. Building strong relationships with customers to ensure a high level of service. About You You'll ideally have experience within one of the following: Service Administration, Contracts Administration, Customer Support, Sales Administration, Commercial Administration, Office Administration Excellent organisational skills. Strong attention to detail. Good communication skills, both written and verbal. Confidence using Microsoft Office and CRM systems. The ability to manage multiple tasks and prioritise your workload. A proactive and customer-focused approach. Salary & Benefits 28,000 - 30,000 depending on experience. Monday to Friday office hours. Friendly and supportive team environment. Stable and growing engineering business. Long-term career opportunities. Company pension. Free onsite parking. Searley Owen are acting as an Employment Agency in relation to this vacancy. We will never submit your CV to a client without your permission.

Infrastructure Support Engineer (Projects) Colchester 30,000 - 40,000 Depending on Experience Are you an experienced IT Support Engineer looking to take the next step in your career? This is an exciting opportunity to join a growing technology consultancy where you'll move beyond traditional support and gain hands-on experience delivering infrastructure projects, cloud deployments and client solutions. As a smaller, ambitious business, you'll be given far greater exposure than you might find in a larger organisation. Working closely with experienced consultants and senior engineers, you'll play an active role across a variety of client projects while continuing to develop your technical skills. This role would suit somebody with a solid 2nd Line Support background who is keen to progress into infrastructure, projects and technical consultancy. Responsibilities include: Supporting the delivery of infrastructure and networking projects. Assisting with the installation and configuration of switches, routers, firewalls and wireless networks. Supporting cloud migrations and client onboarding projects. Assisting with data migration and implementation projects. Providing 2nd Line technical support to business clients. Troubleshooting Microsoft 365, Windows and network-related issues. Working alongside senior engineers on client deployments. Building strong relationships with customers and providing excellent technical support. Learning new technologies and developing your infrastructure knowledge. About You We're looking for somebody who enjoys solving technical problems and is keen to continue learning. You'll ideally have : Experience within a 2nd Line IT Support position. Good all-round knowledge of IT infrastructure. Exposure to Microsoft 365 and Windows environments. Basic networking knowledge (switches, routers, TCP/IP, DNS and DHCP). Excellent troubleshooting skills. Strong communication and customer service skills. A genuine desire to develop your career. Full UK Driving Licence. Exposure to Azure, networking, firewalls, virtualisation, CCTV, Ubiquiti or cloud technologies would be advantageous but is not essential. Salary 30,000 - 40,000 depending on experience. Ongoing training and mentoring from experienced consultants. Exposure to a wide variety of technologies, infrastructure and client environments. Genuine opportunity to develop into a Project Engineer or Technical Consultant. The chance to be part of a growing business where your contribution will make a real difference from day one. Searley Owen are acting as an Employment Agency in relation to this vacancy. We will never submit your CV without your permission.