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A leading global aerospace and defence manufacturer is seeking an experienced Quality Systems Manager to join their UK operation based in Slough. This is a fantastic opportunity to play a key role within a highly regulated, safety-critical environment supporting advanced aviation technologies used worldwide. Working closely with the Site Quality Manager and wider leadership team, you will take ownership of the Quality Management System (QMS) and lead the organisation s audit and compliance strategy, ensuring continued adherence to aerospace standards and regulatory requirements. The Role This position sits at the heart of the company s quality function and will be responsible for ensuring the organisation maintains a robust and compliant quality management framework. You will lead audit programmes, support regulatory compliance, and drive continuous improvement across the business. Key responsibilities will include: Managing and maintaining the company s Quality Management System (QMS) to ensure ongoing compliance with aerospace standards Leading and coordinating internal and external audit activities, including preparation for certification and customer audits Acting as the key point of contact for quality system compliance and regulatory requirements Supporting the organisation in embedding aviation safety and airworthiness principles into daily operations Working with cross-functional teams to drive process improvements and operational excellence Monitoring QMS performance, identifying risks, and implementing improvement initiatives Supporting certification and approvals aligned with AS9100 and relevant aviation regulations The Person We are looking for a quality professional with strong experience within a regulated engineering or manufacturing environment, ideally within aerospace or aviation and must have strong existing knowledge of AS9100 standards You will likely have: AS9100 Lead Auditor certification Proven experience managing or supporting quality management systems in regulated industries Experience conducting internal and external audits Strong knowledge of AS9100 standards and aviation regulatory frameworks Excellent problem-solving and analytical skills The ability to influence stakeholders and work collaboratively across departments Strong organisational skills and the ability to work independently Why Apply? This is an opportunity to join a globally recognised aerospace organisation delivering cutting-edge technology and playing a vital role in aviation safety and innovation. The company offers a collaborative environment, long-term career development, and the chance to work on products that support critical global aviation systems. Additional Information Hybrid working available (subject to business requirements) Occasional travel may be required Competitive salary and benefits package If you are an experienced Quality Systems professional with AS9100 expertise, we would be very interested in speaking with you. Apply today to learn more about this opportunity.

Customer Operations Manager Salary up to £50,000 DOE Full time/Permanent The Customer Operations Manager is responsible for leading and developing high-performing customer operations teams, ensuring the delivery of exceptional customer experiences across Home Visits and digital channels. The role owns operational performance against KPIs and SLAs, using data and insight to drive continuous improvement, optimise processes, and resolve complex operational challenges. Working closely with cross-functional stakeholders, the role plays a key part in delivering strategic projects, improving systems and ways of working, and embedding a strong customer-first culture. This role is hybrid between Staines Call Centre offices and directly reports into the Director of Customer & In Home Experience. Mon - Fri 9am - 6pm 40 hours pw 25 days holiday plus 8 bank holidays. A day off for your birthday Perks and EAP platform 30% staff discount Cycle to work scheme. Opportunities to become a shareholder : Own a slice of the business and share in our success! You must be/have a - confident and calm communicator with strong problem-solving skills, able to resolve complex operational and customer issues effectively. Proven ability to motivate, coach, and develop high-performing, diverse teams through clear direction, feedback, and support. Highly organised with excellent attention to detail, particularly in relation to compliance, reporting, and operational governance. Strong analytical capability, using data and insight to identify trends, prioritise focus areas, and drive performance improvements. A proactive, continuous-improvement mindset, consistently seeking opportunities to optimise processes and enhance day-to-day operations. Excellent interpersonal skills, with the ability to collaborate and influence stakeholders across functions and levels of the business. A positive, customer-first approach that reflects a friendly, practical, and solution-driven culture. Real life experience in managing people. Your responsibilities are to - Lead, coach, and develop Team Leaders within the Home Visit & Live Chat function to ensure delivery against team and individual KPIs, SLAs, and quality standards. Act as the escalation point for operational issues, store concerns and customer complaints Analyse operational performance data (KPIs, SLAs, customer insight, and feedback) to identify trends, risks, and continuous improvement opportunities. Drive high levels of engagement and performance through regular team meetings, one-to-ones, performance reviews, and targeted training initiatives. Partner cross-functionally with Operations, IT, Product, and other stakeholders to optimise processes, improve efficiency, and enhance the end-to-end customer experience. Produce clear, insightful performance reports and present updates, risks and recommendations to the Director of Customer and In-Home Experience. Own the development, performance, and growth of Live Chat customer experience channels, driving adoption, quality, and customer satisfaction.

Business Development Manager- Water Treatment Leading water treatment solutions provider seeks an experienced, accomplished Business Development Manager with a succesful track record in driving new business growth and building lasting client to the Facilities Management (FM) sector. A background in water hygiene, Legionella control, or water treatment solutions would be beneficial would be beneficial but individuals selling others products and services to the FM market are also welcome to apply. The Role As Business Development Manager, you ll be responsible for: Developing and executing a strategy to win new business in the Facilities Management sector and with end users . Building relationships with facilities managers, compliance officers, procurement teams, and end users. Presenting tailored solutions to customer pain points in water hygiene and compliance . Preparing proposals, delivering presentations, and negotiating contracts. Attending industry events and networking opportunities to grow market presence. Collaborating closely with service, operations, technical, and engineering teams to ensure excellent delivery. About You We re looking for someone who can bring: 3+ years business development experience in water hygiene, water treatment, or facilities management. Excellent communication, negotiation, and relationship-building skills. A proven track record of meeting and exceeding sales targets. Full UK driving licence. Ideally based within 50 miles of the Reading On a personal level, you ll be motivated, professional, and customer-focused, with the ability to work independently while contributing to a supportive, team-driven culture. What s on Offer Salary to £50,000 depending on experience, plus car allowance and bonus Career progression opportunities in a growing, employee-focused business