Based across Cambridge £34,000 £36,000 per annum + Company Car We re looking for a proactive and experienced Cleaning Account Manager to join our Central division, managing a diverse multisite portfolio of education and corporate clients across Cambridge. Reporting to the Operations Manager, you ll lead a team of over 60 staff, including supervisors and cleaning operatives. Your key focus will be to ensure exceptional standards of cleanliness and customer service are consistently delivered across all sites. As a Cleaning Account Manager you ll be: Maintaining strong client relationships with high levels of satisfaction Providing and maintaining the quality of service delivery Managing, recruiting, and coaching local service teams Carrying out ad-hoc and regular activities such as projects, reports, audits as required by and to support the Operations Manager. Hold regular contract and specification review meetings with customers Be responsible for ensuring Health & Safety procedures and legislation is adhered to Looking for opportunities for continuous improvement, cost savings and account growth. As a Cleaning Account Manager you ll have: Strong leadership and motivational abilities, with the capacity to plan ahead, work under pressure, and influence stakeholders at all levels. Experience in financial forecasting, budgeting, and analysis A working knowledge of Health and Safety systems within the cleaning industry, ensuring safety for all individuals involved. Previous experience working with commercial clients would be highly desirable, along with a flexible approach to meeting diverse client needs. A full driving license and the ability to travel to various sites as required. What we offer you The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you. The good stuff We are employee-owned, making you a beneficiary of our future success 24hr online GP access as well as mental health, wellness, financial and legal support Two paid volunteering days annually from beach cleans to supporting your local community. You choose More than 250 perks and hundreds of exclusive deals and discounts Lots of training, development and apprenticeships opportunities programmes to grow and progress your career Our Mosaic committee and Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill All year-round recognition and annual awards programme to thank our shining stars Our commitment to Diversity, Equity and Inclusion Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We re committed to ensuring that all candidates are treated fairly, and with respect and dignity. Reasonable adjustments Please let us know if there are any adjustments we can make to support you during our recruitment process. We re happy to help Please note: A basic DBS check is required for this role
Oct 10, 2025
Full time
Based across Cambridge £34,000 £36,000 per annum + Company Car We re looking for a proactive and experienced Cleaning Account Manager to join our Central division, managing a diverse multisite portfolio of education and corporate clients across Cambridge. Reporting to the Operations Manager, you ll lead a team of over 60 staff, including supervisors and cleaning operatives. Your key focus will be to ensure exceptional standards of cleanliness and customer service are consistently delivered across all sites. As a Cleaning Account Manager you ll be: Maintaining strong client relationships with high levels of satisfaction Providing and maintaining the quality of service delivery Managing, recruiting, and coaching local service teams Carrying out ad-hoc and regular activities such as projects, reports, audits as required by and to support the Operations Manager. Hold regular contract and specification review meetings with customers Be responsible for ensuring Health & Safety procedures and legislation is adhered to Looking for opportunities for continuous improvement, cost savings and account growth. As a Cleaning Account Manager you ll have: Strong leadership and motivational abilities, with the capacity to plan ahead, work under pressure, and influence stakeholders at all levels. Experience in financial forecasting, budgeting, and analysis A working knowledge of Health and Safety systems within the cleaning industry, ensuring safety for all individuals involved. Previous experience working with commercial clients would be highly desirable, along with a flexible approach to meeting diverse client needs. A full driving license and the ability to travel to various sites as required. What we offer you The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you. The good stuff We are employee-owned, making you a beneficiary of our future success 24hr online GP access as well as mental health, wellness, financial and legal support Two paid volunteering days annually from beach cleans to supporting your local community. You choose More than 250 perks and hundreds of exclusive deals and discounts Lots of training, development and apprenticeships opportunities programmes to grow and progress your career Our Mosaic committee and Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill All year-round recognition and annual awards programme to thank our shining stars Our commitment to Diversity, Equity and Inclusion Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We re committed to ensuring that all candidates are treated fairly, and with respect and dignity. Reasonable adjustments Please let us know if there are any adjustments we can make to support you during our recruitment process. We re happy to help Please note: A basic DBS check is required for this role
Based in Hertfordshire £45,000 to £50,000 per annum plus company car A key role in supporting our business Due to a series of exciting new contract wins, our Chequers division is seeking a dynamic Implementation and Mobilisation Manager to lead the successful mobilisation of new business in line with financial and service tender specifications. You ll oversee mobilisation plans, manage risks, and ensure timely reporting across a diverse portfolio. Working closely with stakeholders, you ll ensure smooth transitions, conduct site visits, and deliver service excellence from mobilisation through to handover. As Implementation and Mobilisation Manager you ll be: Lead stakeholder engagement, managing expectations and securing support throughout the mobilisation programme. Define project scope and business case, ensuring alignment with the overall programme vision. Oversee project planning and delivery, including milestone tracking, risk and issue management, and vendor coordination. Provide robust financial oversight, maintaining logs for risks, issues, assumptions, actions, and resource forecasting. Manage the full project lifecycle, proactively identifying challenges and implementing effective solutions. Recommend and drive process improvements to enhance efficiency and service delivery. As Implementation and Mobilisation Manager you ll have: Exceptional written and interpersonal communication skills. A proactive, detail-oriented approach to planning and execution. The resilience and determination to challenge the status quo and deliver results. Strong influencing skills, with the ability to engage stakeholders at all levels. Proven ability to build and maintain trusted relationships across the business. Quick learning ability and adaptability in fast-paced environments. A full UK driving licence and willingness to travel to sites as required. What we offer you We believe in rewarding talent and creating a workplace where everyone feels valued. Here s what you ll get: Employee Ownership You are part of our success! Life assurance cover Company sick pay 24/7 GP access, plus mental health, wellness, financial, and legal support Two paid volunteering days per year Give back to a cause that matters to you Exclusive perks and discounts More than 250 deals available Ongoing training and development From apprenticeships to leadership programs Wellbeing, Diversity & Inclusion Our Mosaic Committee and Mental Health First Aiders are leading the way Recognition and rewards Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Reasonable adjustments Please let us know if there are any adjustments, we can make to support you during our recruitment process. We re happy to help Please note: A basic DBS check is required for this role
Oct 06, 2025
Full time
Based in Hertfordshire £45,000 to £50,000 per annum plus company car A key role in supporting our business Due to a series of exciting new contract wins, our Chequers division is seeking a dynamic Implementation and Mobilisation Manager to lead the successful mobilisation of new business in line with financial and service tender specifications. You ll oversee mobilisation plans, manage risks, and ensure timely reporting across a diverse portfolio. Working closely with stakeholders, you ll ensure smooth transitions, conduct site visits, and deliver service excellence from mobilisation through to handover. As Implementation and Mobilisation Manager you ll be: Lead stakeholder engagement, managing expectations and securing support throughout the mobilisation programme. Define project scope and business case, ensuring alignment with the overall programme vision. Oversee project planning and delivery, including milestone tracking, risk and issue management, and vendor coordination. Provide robust financial oversight, maintaining logs for risks, issues, assumptions, actions, and resource forecasting. Manage the full project lifecycle, proactively identifying challenges and implementing effective solutions. Recommend and drive process improvements to enhance efficiency and service delivery. As Implementation and Mobilisation Manager you ll have: Exceptional written and interpersonal communication skills. A proactive, detail-oriented approach to planning and execution. The resilience and determination to challenge the status quo and deliver results. Strong influencing skills, with the ability to engage stakeholders at all levels. Proven ability to build and maintain trusted relationships across the business. Quick learning ability and adaptability in fast-paced environments. A full UK driving licence and willingness to travel to sites as required. What we offer you We believe in rewarding talent and creating a workplace where everyone feels valued. Here s what you ll get: Employee Ownership You are part of our success! Life assurance cover Company sick pay 24/7 GP access, plus mental health, wellness, financial, and legal support Two paid volunteering days per year Give back to a cause that matters to you Exclusive perks and discounts More than 250 deals available Ongoing training and development From apprenticeships to leadership programs Wellbeing, Diversity & Inclusion Our Mosaic Committee and Mental Health First Aiders are leading the way Recognition and rewards Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Reasonable adjustments Please let us know if there are any adjustments, we can make to support you during our recruitment process. We re happy to help Please note: A basic DBS check is required for this role
Location: Liverpool and Manchester Hours: 40 hours per week Salary: £30,000 - £32,000 per annum depending on experience. Cleaning Account Manager North West Division We are looking for an experienced Cleaning Account Manager to join our thriving North West Division, overseeing a portfolio of education and corporate sites. With several exciting new contracts secured across Liverpool and Manchester, this is a fantastic opportunity to play a key role in our continued growth. In this dynamic role, you ll lead and support a dedicated team of cleaning operatives, ensuring outstanding service delivery across all sites. Every day brings new challenges, so your leadership, people skills, and ability to think ahead will be essential to driving success and maintaining the high standards our clients expect. Key Responsibilities As an Account Manager, you will: Build and maintain strong client relationships, ensuring high levels of satisfaction. Deliver and maintain exceptional service standards across multiple sites. Recruit, manage, and coach local service teams, fostering a positive and motivated culture. Complete ad-hoc and routine tasks, including projects, reports, and audits, to support the Operations Manager. Hold regular review meetings with clients to assess contracts and specifications. Ensure full compliance with Health & Safety procedures and industry legislation. Identify opportunities for continuous improvement, cost savings, and account growth. About You To succeed in this role, you will bring: Proven leadership and motivational skills, with the ability to plan ahead, perform under pressure, and influence at all levels. Experience in financial forecasting, budgeting, and performance analysis. Solid knowledge of Health & Safety systems within the cleaning industry. Previous experience managing commercial clients (highly desirable) and the flexibility to adapt to diverse client needs. A full driving licence and willingness to travel across multiple sites. What we offer you The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you. What s in it for you? We believe in rewarding talent and creating a workplace where everyone feels valued. Here s what you ll get: Employee Ownership You are part of our success! 33 days holiday (including bank holidays) Company sick pay Maternity and paternity leave support Life assurance cover 24/7 GP access, plus mental health, wellness, financial, and legal support Two paid volunteering days per year Give back to a cause that matters to you Exclusive perks and discounts More than 250 deals available Ongoing training and development From apprenticeships to leadership programs Wellbeing, Diversity & Inclusion Our Mosaic Committee and Mental Health First Aiders are leading the way Recognition and rewards Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Please note: Security clearance (DBS) is required for this role.
Oct 02, 2025
Full time
Location: Liverpool and Manchester Hours: 40 hours per week Salary: £30,000 - £32,000 per annum depending on experience. Cleaning Account Manager North West Division We are looking for an experienced Cleaning Account Manager to join our thriving North West Division, overseeing a portfolio of education and corporate sites. With several exciting new contracts secured across Liverpool and Manchester, this is a fantastic opportunity to play a key role in our continued growth. In this dynamic role, you ll lead and support a dedicated team of cleaning operatives, ensuring outstanding service delivery across all sites. Every day brings new challenges, so your leadership, people skills, and ability to think ahead will be essential to driving success and maintaining the high standards our clients expect. Key Responsibilities As an Account Manager, you will: Build and maintain strong client relationships, ensuring high levels of satisfaction. Deliver and maintain exceptional service standards across multiple sites. Recruit, manage, and coach local service teams, fostering a positive and motivated culture. Complete ad-hoc and routine tasks, including projects, reports, and audits, to support the Operations Manager. Hold regular review meetings with clients to assess contracts and specifications. Ensure full compliance with Health & Safety procedures and industry legislation. Identify opportunities for continuous improvement, cost savings, and account growth. About You To succeed in this role, you will bring: Proven leadership and motivational skills, with the ability to plan ahead, perform under pressure, and influence at all levels. Experience in financial forecasting, budgeting, and performance analysis. Solid knowledge of Health & Safety systems within the cleaning industry. Previous experience managing commercial clients (highly desirable) and the flexibility to adapt to diverse client needs. A full driving licence and willingness to travel across multiple sites. What we offer you The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you. What s in it for you? We believe in rewarding talent and creating a workplace where everyone feels valued. Here s what you ll get: Employee Ownership You are part of our success! 33 days holiday (including bank holidays) Company sick pay Maternity and paternity leave support Life assurance cover 24/7 GP access, plus mental health, wellness, financial, and legal support Two paid volunteering days per year Give back to a cause that matters to you Exclusive perks and discounts More than 250 deals available Ongoing training and development From apprenticeships to leadership programs Wellbeing, Diversity & Inclusion Our Mosaic Committee and Mental Health First Aiders are leading the way Recognition and rewards Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Please note: Security clearance (DBS) is required for this role.
National travel required - Lincoln to Plymouth Competitve salary plus Car allowance Working in partnership with the National Operations Director, the Client Relationship Manager will focus on providing the highest strategic level relationship for one of our real estate clients working across a national cleaning contract. The role of Client Relationship Manager will involve field accompaniment to drive the performance of operations and contract support staff. Able to demonstrate a hands-on approach and close analysis of the business and production of operating strategies for client sites within the portfolio. As Client Relationship Manager, you will be responsible for: Being an escalation point of contact for senior members of allocated contracts developing and maintaining relationships at senior level. Delivering in line with contract framework agreement and ensuring we achieve all goals as agreed and outlined within the contract and tender submission. Overall accountability of budgets/finance delivery including the requirement to complete annual budget reviews with all relevant stakeholders across the shopping centres and retail parks. Ensuring consistency of high Service Delivery and high QA/KPI scores, across the entire portfolio of all allocated locations. Conducting Annual Reviews of all contracts, incorporating innovation and customer satisfaction at all levels Undertaking site visits as required to assess standards and quality audit scores. Ensuring that all Regional teams are adhering to client-specific requirements aside of KPIs. As Client Relationship Manager, you will have the following expertise and attributes: Ability to confidently and concisely communicate with Director and MD level clients. Proactive, ability to identify possible drops in service at early stages, to eliminate major dips in service occurring. Able to develop your management team both formally and informally by instructing groups as well as coaching and mentoring individuals. Commercial analysis and resolution proposing capability Able to multi-task and work in a pressurised environment, able to use time proactively to ensure that potential problems do not surface Exceptional ability to create relationships and communicate at all levels, whilst not letting this compromise ability to make and take necessary action. Previous senior management experience within an FM and/or B2B environment. Proven management experience within a national high-value single or multi-contract environment. Proven track record of performance growth within a previous role. A driving licence is required. What we offer you We believe in rewarding talent and creating a workplace where everyone feels valued. Here s what you ll get: Employee Ownership You are part of our success! 33 days holiday (including bank holidays) Company sick pay Maternity and paternity leave support 24/7 GP access, plus mental health, wellness, financial, and legal support Two paid volunteering days per year Give back to a cause that matters to you Exclusive perks and discounts More than 250 deals available Ongoing training and development From apprenticeships to leadership programs Wellbeing, Diversity & Inclusion Our Mosaic Committee and Mental Health First Aiders are leading the way Recognition and rewards Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Reasonable adjustments Please let us know if there are any adjustments, we can make to support you during our recruitment process. We re happy to help Please note: Security clearance (DBS) is required for this role.
Oct 02, 2025
Full time
National travel required - Lincoln to Plymouth Competitve salary plus Car allowance Working in partnership with the National Operations Director, the Client Relationship Manager will focus on providing the highest strategic level relationship for one of our real estate clients working across a national cleaning contract. The role of Client Relationship Manager will involve field accompaniment to drive the performance of operations and contract support staff. Able to demonstrate a hands-on approach and close analysis of the business and production of operating strategies for client sites within the portfolio. As Client Relationship Manager, you will be responsible for: Being an escalation point of contact for senior members of allocated contracts developing and maintaining relationships at senior level. Delivering in line with contract framework agreement and ensuring we achieve all goals as agreed and outlined within the contract and tender submission. Overall accountability of budgets/finance delivery including the requirement to complete annual budget reviews with all relevant stakeholders across the shopping centres and retail parks. Ensuring consistency of high Service Delivery and high QA/KPI scores, across the entire portfolio of all allocated locations. Conducting Annual Reviews of all contracts, incorporating innovation and customer satisfaction at all levels Undertaking site visits as required to assess standards and quality audit scores. Ensuring that all Regional teams are adhering to client-specific requirements aside of KPIs. As Client Relationship Manager, you will have the following expertise and attributes: Ability to confidently and concisely communicate with Director and MD level clients. Proactive, ability to identify possible drops in service at early stages, to eliminate major dips in service occurring. Able to develop your management team both formally and informally by instructing groups as well as coaching and mentoring individuals. Commercial analysis and resolution proposing capability Able to multi-task and work in a pressurised environment, able to use time proactively to ensure that potential problems do not surface Exceptional ability to create relationships and communicate at all levels, whilst not letting this compromise ability to make and take necessary action. Previous senior management experience within an FM and/or B2B environment. Proven management experience within a national high-value single or multi-contract environment. Proven track record of performance growth within a previous role. A driving licence is required. What we offer you We believe in rewarding talent and creating a workplace where everyone feels valued. Here s what you ll get: Employee Ownership You are part of our success! 33 days holiday (including bank holidays) Company sick pay Maternity and paternity leave support 24/7 GP access, plus mental health, wellness, financial, and legal support Two paid volunteering days per year Give back to a cause that matters to you Exclusive perks and discounts More than 250 deals available Ongoing training and development From apprenticeships to leadership programs Wellbeing, Diversity & Inclusion Our Mosaic Committee and Mental Health First Aiders are leading the way Recognition and rewards Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Reasonable adjustments Please let us know if there are any adjustments, we can make to support you during our recruitment process. We re happy to help Please note: Security clearance (DBS) is required for this role.
