The Imperial London Hotels Ltd

Hotel Reception Manager Royal National Hotel 40 hours Fully Flexible 5 out of 7 days weekly rota £28,194.00 + benefits Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4 Deluxe Hotel in 2024. We are now recruiting a Reception Manager at our Royal National 1630-bedroom Hotel. Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Working as part of a large Reception team with 2 other Reception Managers, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards. Key Duties will include the following: Support the Front Office Management team in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets. Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests. Establish guest satisfaction data and develops improvement plans to address service shortfalls in service quality and /or delivery standards Ensure that the front desk team provides a professional and friendly service for customers and manage any guest complaints that arise. Ensure that there is adequate cover across the reception through scheduling staff rotas and providing cover as needed. Responsible for recruiting, onboarding all Reception and other front of house team members you will create a culture of continuous professional development empowering them to deliver and be the best What we d like from you Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation A Passion for hospitality you are all about creating memorable experiences for others no matter what time of day. Commercially focused with an understanding of how to maximise profits through revenue management. Experience of budgets, P&L and forecasting would be advantageous. Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed. You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally. A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team. A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera) What you ll get in return Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days. Reward and recognition schemes including discounts across a number of high street brands 50% discount to friends and family at our hotels (excluding Morton Hotel) Employee Assistance Programme Workplace pension scheme Interest free season ticket loan (after probation) Training and development through our ILH Group Academy to support your career development and growth. Employee recognition awards, Christmas Party and other social events. Free Meals on site Local discounts at Gym, Dry Cleaners, Restaurant outlets

Breakfast Chef Imperial Hotels London Group - Based at Tavistock Hotel Zero hours a week (5 days out of 7 days weekly rota) £13.41 + TIPS+ SC+ Benefits Are you a skilled and organised team player? Do you have a passion for cooking and experimenting with flavours? Do you thrive in a fast-paced kitchen environment whilst maintaining high standards? If so, we d love to hear from you! We re looking for a talented and dedicated Breakfast Chef to join our Kitchen Team. As a Breakfast Chef, you ll play an essential role in crafting memorable dining experiences for guests, maintaining consistent food quality and standards across stages of food production, and ensuring adherence to HACCP procedures and food safety regulations. You will be collaborating with the kitchen team to ensure the buffet is well prepared and garnished whilst maintaining high service standards and maintaining the cleanliness of the kitchen. Assists with the food preparation, presentation, decoration, and menu dishes. Prepares in advance food, materials and equipment needed for the service. To ensure that all areas under their control are maintained to a very high standard of cleanliness and safety in accordance with Company policy, Health and Safety, Statutory Requirements. Why Join Us? As an experienced Breakfast Chef, we are committed to supporting your career growth. We offer a variety of internal and external training courses to help you develop the skills needed to progress into a Head Chef role. Every day is different, with the opportunity to work in a busy yet supportive setting. You'll be part of a team that ensures in delivery of exceptional food quality and service, maintaining high standards of hygiene. Nestled opposite the picturesque Tavistock Square Gardens in the vibrant heart of Bloomsbury, London. The Tavistock Hotel has 395 rooms and is a homely place to be, offering an on-site Indian restaurant bar and laid-back lounge bar. What We re Looking For: 3 Years Experience as a Breakfast Chef in the Hotel Industry Level 2 Food & Safety Qualification or similar qualification Stock taking experience Experience in a busy, large-scale operation to cope under pressure in a calm and efficient manner to set deadlines Experience in complying with Health & Safety requirements Strong foundation in cooking techniques Passion for food Team-oriented attitude Creative flair for presentation Eye for perfection Problem-solving skills Happy in a fast-paced environment What s in it for you? 28 Days Holiday pro-rata increasing with length of service up to 33 days Free meals on duty Uniform & dry-cleaning Workplace pension scheme £300 Refer a Friend Scheme Employee recognition Employee awards Social events Interest-free Season Ticket Loan / Travelcard Loan 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability) Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets Early Pay - Instantly access a portion of the pay you ve already earned Shopping discounts across several high-street brands and online retailers (via Each Person) Nursery Scheme via Each Person (subject to eligibility) Mental health first aiders support & well-being Employee Assistance Programme- Supported by Hospitality Action You can explore additional benefits here: About Us: With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride. We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests, and we believe that starts with the right team. Are you ready to take your culinary skills to the next level and contribute to our new generation of hoteliers? Please reach out to us today!

Maintenance Handyperson Imperial London Hotel Group 40 hours a week. Fully Flexible hours within 8.00am to 8.00pm £25,856.00 + Benefits In joining our team, you ll be immediately welcomed into the Imperial London Hotels (ILH) family where we have a rich history of 175 years of hospitality experience creating unique guest experiences. Our seven hotels are all located in the heart of Bloomsbury, Central London. From our charming 34-bedroom boutique Morton Hotel to our largest and lively Royal National hotel with a huge 1630-bedrooms, there is a role here for everyone from Housekeeper to Sous Chef and Shift Engineer to Hotel General Manager. We are now recruiting for a Maintainance Assistant to work at one of our hotels. With over 3076 bedrooms, 10 restaurants across our 7 Imperial London Hotels, our maintenance team are never short of something to do. As Painter and Decorator, you are a key part of our maintenance team supporting all types of painting and decorating jobs (general maintenance and refurbishment) both inside and outside the hotels and other buildings to our company standard using appropriate tools and equipment, whilst keeping a clean and tidy working area. No two days are ever the same, though some of your key duties will include; minor repairs to walls and joinery using appropriate fillers and sealants, preparing surfaces ready for decoration, regular floor walks to inspect wall coverings and other public areas reporting any defects and repair immediately, working with contractors as directed by the Maintenance Manager You ll coordinate your daily tasks and any other scheduled maintenance activity with your front of house team to ensure requests are managed promptly and in a timely manner whilst operating in a safe and efficient way according to all H&S legislation and company policy. What we d like from you Ideally you will have had some previous experience painting and decorating or general maintainance, but if you haven t don t worry, we ll support you with practical training and development to help you reach your full potential. What we d like from you is a positive can-do attitude, able to work independently and as part of team. A stickler for detail, you ll take pride in delivering a great job each time. Able to prioritise and multi-task, you ll be confident speaking with both guests and anyone in the business. With a high standard of personal presentation and grooming, a positive attitude, you will be flexible to work in range of different work situations as required. What you ll get in return Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days Reward and recognition schemes including discounts across a number of high street brands 30% discount to friends and family at our hotels (excluding Morton Hotel) Employee Assistance Programme Workplace pension scheme Interest free season ticket loan (after probation) Training and development through our ILH Group Academy to support your career development and growth. Employee recognition awards, Christmas Party and other social events. Free Meals on Duty Local discounts at Gym, Dry Cleaners, Restaurant outlets

Apprentice Shift Engineer Imperial London Hotel Group 40 hours a week (5/7 days a week Flexibility is required) Day release to obtain a Property Maintenance qualification. £23,696.00 + Benefits Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4 Deluxe Hotel in 2024. We are now recruiting Apprentice Shift Engineers across our Imperial London Hotels based in the heart of Bloomsbury . We don't want you to work for us, we want you to work with us and be part of our ILH Family. With over 3076 bedrooms, 10 restaurants across our 7 Imperial London Hotels, our maintenance team are never short of something to do. Working with the Maintenance Team you will be responsible for making sure our hotels and other buildings are well presented and maintained at all times to ensure we deliver an exceptional experience for our guests. No two days are ever the same in this role, though some of your key duties will include general building repairs, minor electrical work, painting, carpentry work, outdoor landscaping and grounds maintenance, testing and monitoring the BMS and supervising contractors where necessary. What we d like from you You will need to have a genuine interested in gained experience as a Shift Engineer or in general maintenance, You will be studying some form of maintaince / service course at collegue. We are looking for an individual who loves to roll up their sleeves and isn t shy of hard work, we ll provide the training and support that you need to be successful in your role. You will be required to attend college one day a week inorder to obtain a Property Maintenance qualification. Flexible and adaptable with a can-do attitude, you have the ability to prioritise workload and deal with potential emergency situations if the arise. A team player, you ll be comfortable and confident in speaking to both our guests and individuals across the business What you ll get in return Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days Free Meals on Duty and Uniforms Workplace pension scheme £300 Refer a Friend Scheme Opportunity to explore other roles within ILH Group after 1 year of service 50% discount to friends and family in our hotels (excluding Morton Hotel) Interest-free season ticket loan Training and development through our ILH Group Academy Employee recognition awards, Christmas Party and other social events Reward and recognition schemes e-points to be used across several high street brands and online retailers Wage stream flexible access to pay Supported by Hospitality Action Local discounts at Gym, Dry Cleaners, Restaurant outlets