The Imperial London Hotels Ltd

Hotel Reception Manager Royal National Hotel 40 hours Fully Flexible 5 out of 7 days weekly rota £28,194.00 + benefits Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4 Deluxe Hotel in 2024. We are now recruiting a Reception Manager at our Royal National 1630-bedroom Hotel. Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Working as part of a large Reception team with 2 other Reception Managers, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards. Key Duties will include the following: Support the Front Office Management team in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets. Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests. Establish guest satisfaction data and develops improvement plans to address service shortfalls in service quality and /or delivery standards Ensure that the front desk team provides a professional and friendly service for customers and manage any guest complaints that arise. Ensure that there is adequate cover across the reception through scheduling staff rotas and providing cover as needed. Responsible for recruiting, onboarding all Reception and other front of house team members you will create a culture of continuous professional development empowering them to deliver and be the best What we d like from you Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation A Passion for hospitality you are all about creating memorable experiences for others no matter what time of day. Commercially focused with an understanding of how to maximise profits through revenue management. Experience of budgets, P&L and forecasting would be advantageous. Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed. You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally. A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team. A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera) What you ll get in return Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days. Reward and recognition schemes including discounts across a number of high street brands 50% discount to friends and family at our hotels (excluding Morton Hotel) Employee Assistance Programme Workplace pension scheme Interest free season ticket loan (after probation) Training and development through our ILH Group Academy to support your career development and growth. Employee recognition awards, Christmas Party and other social events. Free Meals on site Local discounts at Gym, Dry Cleaners, Restaurant outlets

Sales and Reservation Agent (CRO) Imperial Hotels London based at ILH Central Office (HUB) 40 hours a week (5 Days out of 7 Days weekly rota) £27,424.00 + Benefits Are you passionate about delivering exceptional customer experiences from behind the scenes? Do you excel at building strong relationships through clear and professional communication? Are you ready to help ensure smooth and efficient operations in the hospitality industry from the comfort of an office setting? If so, we d love to hear from you! We are looking for a highly motivated and detail-oriented Sales & Reservations Agent to join our Reservations Team. In this role, you will be responsible for overseeing all aspects of cluster reservations, from converting accommodation inquiries into confirmed bookings to accurately recording and managing reservations, cancellations, and amendments within the OPERA PMS. Through prompt and professional communication, you will play a key role in delivering a seamless and authentic London experience for our guests. Why Join Us? At the Imperial London Family of Hotels, our guests come first. As a Sales & Reservations Agent, you will be a key member of our Central Reservations Team, which plays a crucial role in managing the booking process, optimizing occupancy, and ensuring exceptional guest satisfaction. Serving as the primary point of contact before arrival, you will contribute to a seamless guest experience through prompt, professional, and engaging email communication. You will be based in our newly refurbished Commercial Office. This is a Call-Centre focused role where you ll manage reservations, respond to guest enquiries, and ensure each interaction is handled with care. With a legacy spanning 185 years, our family-run company is rooted in tradition whilst looking to grow and innovate. We need someone who is excited to contribute to our high standard of guest service through meticulous attention to detail and effective digital communication whilst remaining adaptable to changes in the business. What we re looking for: Essential: 1-year experience in central reservations or front office within hotels Strong proficiency in managing email correspondence. Excellent written and verbal communication skills A detail-oriented and organised approach, capable of managing multiple reservations and inquiries simultaneously. Proficiency in property management systems (e.g., Opera, Amadeus, or similar). Desirable (Not required but a plus): Previous experience in a hospitality or travel office environment. Multilingual: Proficiency in additional languages is a bonus. Degree in Hospitality or a related field. What s in it for you 28 days holiday, increasing with length of service up to 33 days (including bank holidays) Access to ILH Training Academy programmes, apprenticeships and supported study scheme Access to Holiday Purchase Scheme Complimentary uniform dry-cleaning. Discounted dry-cleaning on personal items. Access to an interest-free Season Ticket Loan or Travelcard Loan Team member flat rate discount & 50% discount to friends and family at any of our hotels 50% discount at ILH s nine food and beverage outlets Access to coffee and beverage discounts at Blooms Café - £1.50 per beverage Access to an employee funded Health Cash Plan Access to local Bloomsbury London discounts e.g. bowling and restaurant outlets Access to Early Pay - instantly access a portion of the pay you ve already earned Access to shopping discounts across several high-street brands and online retailers Access to salary sacrifice schemes e.g. nursery care, cycle to work & technology Access to mental health first aiders support & well-being support Access to our Employee Assistance Programme by Hospitality Action You can explore additional benefits here. About Us: With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride. We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you re ready to bring your expertise to support us with our new chapter, please apply today!

Day Porter Imperial Hotels London Group - Based at Royal National & City Sleeper 44 hours (4 days on, 3 days off weekly rota, 12 hours shift, 8 am - 8 pm) £27,799.00 + Benefits Do you love meeting new people and sparking conversations? Are you a friendly and organised team player with a knack for making others feel at ease? Do you want to work in a unique, family-run hotel? If so, we d love to hear from you! We re looking for a warm and welcoming Day Porter to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include organising luggage efficiently, assisting guests by opening doors and handling belongings. Delivering exceptional guest service such as answering inquiries about the hotel, local area and booking taxis. In this role, you will adhere to front-office processes and procedures while maintaining high service standards. Upholding health and safety protocols such as emergency and evacuation procedures, reporting incidents, conducting floor walks and understanding the fire panel. Why Join Us? This is a great opportunity to enhance your experienced in front office operations, we provide a structured career path. From Receptionist, Front of House Coordinator, Reception Manager, Assistant Front Office Manager and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to thrive and progress in your role. As the largest hotel in the UK, we boast over 1,600 guest rooms. Each day brings new challenges and opportunities in creating authentic London experiences and memorable stays for both our guests and each other. Located between Tavistock and Russell Square Gardens in the vibrant neighbourhood of Bloomsbury, the Royal National Hotel places you right in the heart of London. The hotel features the on-site Blooms Café, known for its excellent coffee, and the fully refurbished London Pub, which serves classic British dishes and a variety of local beers. Both are open seven days a week. What we re looking for: 1 Year of Experience as a Front Office Concierge or Luggage Porter in the hotel industry A natural flair for customer service Positive and caring personality Problem-solving abilities Flexibility to work a varied shift pattern: early mornings, evenings, and weekends Physical ability to perform repetitive tasks such as frequent lifting and carrying up to 30lbs, bending and standing throughout your shift. Professional proficiency in English Team-oriented attitude Happy to work in a fast-paced environment Desirable (not essential but a plus!): Proficiency in multiple languages What you will get in return 28 Days Holiday pro-rata increasing with length of service up to 33 days Free meals on duty Uniform & dry-cleaning Workplace pension scheme £300 Refer a Friend Scheme Employee recognition Employee awards Social events Interest-free Season Ticket Loan / Travelcard Loan 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability) Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets Early Pay - Instantly access a portion of the pay you ve already earned Shopping discounts across several high-street brands and online retailers (via Each Person) Nursery Scheme via Each Person (subject to eligibility) Mental health first aiders support & well-being Employee Assistance Programme- Supported by Hospitality Action About Us: With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride. We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests, and we believe that starts with the right team.

Breakfast Chef Imperial London Hotels Group 40 hours (Fully Flexible 5 out of 7 days weekly rota) £26,810.78 + Service charge + Benefits Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4 Deluxe Hotel in 2026. We are now recruiting Breakfast Chef. You will be fully flexible working 5/7 mornings between 06.00 to 14.30 based in the heart of Bloomsbury to join our vibrant and multi-cultural team . Our Chefs have a passion for hospitality, using their culinary skills to deliver an unforgettable dining experience for our guests. As Breakfast Chef you will be running the breakfast service ensuring that all food is delivered to a high standard and in a timely fashion, responsible for preparation of all breakfast items for the following day and provide general support to the kitchen team. We are looking for someone who is committed to role and highly organised, as you may work alone so will need to be confident to manage a busy breakfast service. Taking an active part in minimising wastage and stock supplies, you will highlight any issues to the senior kitchen team. Overall, you will demonstrate an attitude that exceeds our guests expectations with the ability to handle any enquiries in a courteous and efficient manner, reporting any complaints to Sous Chef or Head Chef as necessary. What we would like from you A passion for all things food! with experience gained in a busy kitchen operation working with at a similar level or you may be a Commis Chef looking for your next role. You will have positive attitude and show a desire to improve your knowledge and abilities from on-going training, supported by your senior Kitchen team to help you reach your full potential. Hard working with great attention to detail, you will demonstrate your strong organisational and multi-tasking skills, with the ability to perform well in a fast-paced environment. Working with a diverse team you can work both independently and as a team player, building good working relationships across back of house and front of house teams . A good command of English language and the ability to communicate confidently. What you ll get in return 28 Days Holiday pro-rota increasing with length of service up to 33 days Free meals on duty Uniform & dry-cleaning Workplace pension scheme £300 Refer a Friend Scheme Employee recognition Employee awards Social events Interest-free Season Ticket Loan / Travelcard Loan 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability) Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets Shopping discounts across several high-street brands and online retailers Early Pay - Instantly access a portion of the pay you ve already earned Mental health first aiders support & well-being Employee Assistance Programme- Supported by Hospitality Action Career & Development Benefits: Training and development through our Imperial London Hotels Academy Access to fully funded apprenticeships (subject to eligibility) £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility) Access to Supported Study Scheme (subject to eligibility) Annual Free English Course accredited by UCL Centre for Languages & International Education Opportunity to explore other roles within Imperial London Hotels after 1 year of service Extended Benefits: Technology Scheme (subject to eligibility) Cycle to Work Scheme (subject to eligibility) Workplace Nursery Scheme (subject to eligibility) Electrical Car Scheme for senior management positions only (subject to eligibility)

Maintenance Handyperson Imperial London Hotel Group 40 hours a week. Fully Flexible hours within 8.00am to 8.00pm £25,856.00 + Benefits In joining our team, you ll be immediately welcomed into the Imperial London Hotels (ILH) family where we have a rich history of 175 years of hospitality experience creating unique guest experiences. Our seven hotels are all located in the heart of Bloomsbury, Central London. From our charming 34-bedroom boutique Morton Hotel to our largest and lively Royal National hotel with a huge 1630-bedrooms, there is a role here for everyone from Housekeeper to Sous Chef and Shift Engineer to Hotel General Manager. We are now recruiting for a Maintainance Assistant to work at one of our hotels. With over 3076 bedrooms, 10 restaurants across our 7 Imperial London Hotels, our maintenance team are never short of something to do. As Painter and Decorator, you are a key part of our maintenance team supporting all types of painting and decorating jobs (general maintenance and refurbishment) both inside and outside the hotels and other buildings to our company standard using appropriate tools and equipment, whilst keeping a clean and tidy working area. No two days are ever the same, though some of your key duties will include; minor repairs to walls and joinery using appropriate fillers and sealants, preparing surfaces ready for decoration, regular floor walks to inspect wall coverings and other public areas reporting any defects and repair immediately, working with contractors as directed by the Maintenance Manager You ll coordinate your daily tasks and any other scheduled maintenance activity with your front of house team to ensure requests are managed promptly and in a timely manner whilst operating in a safe and efficient way according to all H&S legislation and company policy. What we d like from you Ideally you will have had some previous experience painting and decorating or general maintainance, but if you haven t don t worry, we ll support you with practical training and development to help you reach your full potential. What we d like from you is a positive can-do attitude, able to work independently and as part of team. A stickler for detail, you ll take pride in delivering a great job each time. Able to prioritise and multi-task, you ll be confident speaking with both guests and anyone in the business. With a high standard of personal presentation and grooming, a positive attitude, you will be flexible to work in range of different work situations as required. What you ll get in return Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days Reward and recognition schemes including discounts across a number of high street brands 30% discount to friends and family at our hotels (excluding Morton Hotel) Employee Assistance Programme Workplace pension scheme Interest free season ticket loan (after probation) Training and development through our ILH Group Academy to support your career development and growth. Employee recognition awards, Christmas Party and other social events. Free Meals on Duty Local discounts at Gym, Dry Cleaners, Restaurant outlets

Apprentice Shift Engineer Imperial London Hotel Group 40 hours a week (5/7 days a week Flexibility is required) Day release to obtain a Property Maintenance qualification. £23,696.00 + Benefits Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4 Deluxe Hotel in 2024. We are now recruiting Apprentice Shift Engineers across our Imperial London Hotels based in the heart of Bloomsbury . We don't want you to work for us, we want you to work with us and be part of our ILH Family. With over 3076 bedrooms, 10 restaurants across our 7 Imperial London Hotels, our maintenance team are never short of something to do. Working with the Maintenance Team you will be responsible for making sure our hotels and other buildings are well presented and maintained at all times to ensure we deliver an exceptional experience for our guests. No two days are ever the same in this role, though some of your key duties will include general building repairs, minor electrical work, painting, carpentry work, outdoor landscaping and grounds maintenance, testing and monitoring the BMS and supervising contractors where necessary. What we d like from you You will need to have a genuine interested in gained experience as a Shift Engineer or in general maintenance, You will be studying some form of maintaince / service course at collegue. We are looking for an individual who loves to roll up their sleeves and isn t shy of hard work, we ll provide the training and support that you need to be successful in your role. You will be required to attend college one day a week inorder to obtain a Property Maintenance qualification. Flexible and adaptable with a can-do attitude, you have the ability to prioritise workload and deal with potential emergency situations if the arise. A team player, you ll be comfortable and confident in speaking to both our guests and individuals across the business What you ll get in return Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days Free Meals on Duty and Uniforms Workplace pension scheme £300 Refer a Friend Scheme Opportunity to explore other roles within ILH Group after 1 year of service 50% discount to friends and family in our hotels (excluding Morton Hotel) Interest-free season ticket loan Training and development through our ILH Group Academy Employee recognition awards, Christmas Party and other social events Reward and recognition schemes e-points to be used across several high street brands and online retailers Wage stream flexible access to pay Supported by Hospitality Action Local discounts at Gym, Dry Cleaners, Restaurant outlets