Customer Success Manager Hybrid - team mainly based Midlands area and there will periodic team meet ups SaaS In this position you will oversee the deployment of software solutions in the hospitality sector and ensure customer success. We are looking for someone with great technical awareness, customer success and customer growth experience! You will Serve as the primary point of contact for a portfolio of customers throughout the entire lifecycle, ensuring a seamless and positive experience. Build trusted, consultative relationships by understanding customer goals and aligning capabilities to support those objectives. Monitor customer health, usage trends, and engagement metrics to proactively identify risks and take steps to prevent churn. Track, analyze, and act on customer satisfaction data and key performance indicators (KPIs). identify opportunities to expand customer adoption of SaaS solutions and collaborate with Sales on upsell/cross-sell opportunities. Lead Quarterly Business Reviews (QBRs) to showcase value, assess alignment with evolving customer needs, and uncover optimization opportunities. Work cross-functionally with Product, Support, Engineering, Sales, and Partner Management to resolve issues, streamline service delivery, and advocate for the customer. Champion customer feedback, ensuring insights contribute to product enhancements, service improvements, and roadmap decisions. Your background Strong technical aptitude with experience in networking concepts, Wi-Fi infrastructure, topology, or IT environments - able to talk with technical teams and lead technical calls 5+ years of proven experience in Customer Success, Account Management, or similar customer-facing roles, with a focus on relationship management, retention, and growth. Exceptional communication skills, capable of presenting technical information to both technical and non-technical audiences. Familiarity with the hospitality industry, MDU space, or similar service-driven verticals is a plus. High attention to detail with strong analytical and problem-solving skills. Ability to thrive in a fast-paced environment, balancing multiple priorities across a diverse portfolio of accounts. Comfortable working across global time zones as needed to support customers and internal teams. Occasional travel for company meetings or customer onsite engagements
Nov 28, 2025
Full time
Customer Success Manager Hybrid - team mainly based Midlands area and there will periodic team meet ups SaaS In this position you will oversee the deployment of software solutions in the hospitality sector and ensure customer success. We are looking for someone with great technical awareness, customer success and customer growth experience! You will Serve as the primary point of contact for a portfolio of customers throughout the entire lifecycle, ensuring a seamless and positive experience. Build trusted, consultative relationships by understanding customer goals and aligning capabilities to support those objectives. Monitor customer health, usage trends, and engagement metrics to proactively identify risks and take steps to prevent churn. Track, analyze, and act on customer satisfaction data and key performance indicators (KPIs). identify opportunities to expand customer adoption of SaaS solutions and collaborate with Sales on upsell/cross-sell opportunities. Lead Quarterly Business Reviews (QBRs) to showcase value, assess alignment with evolving customer needs, and uncover optimization opportunities. Work cross-functionally with Product, Support, Engineering, Sales, and Partner Management to resolve issues, streamline service delivery, and advocate for the customer. Champion customer feedback, ensuring insights contribute to product enhancements, service improvements, and roadmap decisions. Your background Strong technical aptitude with experience in networking concepts, Wi-Fi infrastructure, topology, or IT environments - able to talk with technical teams and lead technical calls 5+ years of proven experience in Customer Success, Account Management, or similar customer-facing roles, with a focus on relationship management, retention, and growth. Exceptional communication skills, capable of presenting technical information to both technical and non-technical audiences. Familiarity with the hospitality industry, MDU space, or similar service-driven verticals is a plus. High attention to detail with strong analytical and problem-solving skills. Ability to thrive in a fast-paced environment, balancing multiple priorities across a diverse portfolio of accounts. Comfortable working across global time zones as needed to support customers and internal teams. Occasional travel for company meetings or customer onsite engagements
Account Manager Location: London, Reading or Staffordshire (Hybrid) Benefits: 40,000 - 50,000 + Double OTE and more We are looking for an Account Manager to join an exciting IT Services organisation. This is all about building long-term relationships and helping customers get real value from the cloud-based technologies provided. It's a role for someone who's proactive, commercially minded, and great at working cross-functionally. You'll need to balance growing existing accounts with making sure clients are consistently supported and engaged - and that they're always seen as easy to do business with. We are looking for individuals that have good experience within an MSP environment. What you'll be doing: Drive revenue growth and profitability across key client accounts. Develop and execute structured account plans with clear short- and long-term objectives. Lead cross-functional teams to identify opportunities and expand client engagement. Maintain a strong understanding of client needs to support retention and uncover new business opportunities. Build trusted relationships with key stakeholders, delivering value-driven solutions aligned with client goals. Execute targeted campaigns and respond proactively to customer insights or churn indicators. Collaborate with internal teams across Customer Success, Product, and Solutions to ensure satisfaction, retention, and achievement of commercial targets. What you'll need: Strong background in account management or B2B sales, ideally in the MSP space. Experience working with SME or complex clients. A commercial mindset with a focus on delivering value - not just hitting sales targets. Confident communicator who can engage at all levels, including C-suite. Able to juggle multiple priorities and keep everything moving without dropping the ball. Comfortable using CRM tools (Salesforce, HubSpot, etc.) and MS Office. You'll need to be someone who takes ownership and genuinely cares about customer outcomes. What's on offer: A competitive base salary and uncapped commission structure. The chance to work in a high-growth environment with lots of autonomy. Supportive team culture and the opportunity to really make your mark. If you enjoy building strong relationships, solving problems, and growing accounts with a long-term mindset, I'd love to hear from you.
Nov 27, 2025
Full time
Account Manager Location: London, Reading or Staffordshire (Hybrid) Benefits: 40,000 - 50,000 + Double OTE and more We are looking for an Account Manager to join an exciting IT Services organisation. This is all about building long-term relationships and helping customers get real value from the cloud-based technologies provided. It's a role for someone who's proactive, commercially minded, and great at working cross-functionally. You'll need to balance growing existing accounts with making sure clients are consistently supported and engaged - and that they're always seen as easy to do business with. We are looking for individuals that have good experience within an MSP environment. What you'll be doing: Drive revenue growth and profitability across key client accounts. Develop and execute structured account plans with clear short- and long-term objectives. Lead cross-functional teams to identify opportunities and expand client engagement. Maintain a strong understanding of client needs to support retention and uncover new business opportunities. Build trusted relationships with key stakeholders, delivering value-driven solutions aligned with client goals. Execute targeted campaigns and respond proactively to customer insights or churn indicators. Collaborate with internal teams across Customer Success, Product, and Solutions to ensure satisfaction, retention, and achievement of commercial targets. What you'll need: Strong background in account management or B2B sales, ideally in the MSP space. Experience working with SME or complex clients. A commercial mindset with a focus on delivering value - not just hitting sales targets. Confident communicator who can engage at all levels, including C-suite. Able to juggle multiple priorities and keep everything moving without dropping the ball. Comfortable using CRM tools (Salesforce, HubSpot, etc.) and MS Office. You'll need to be someone who takes ownership and genuinely cares about customer outcomes. What's on offer: A competitive base salary and uncapped commission structure. The chance to work in a high-growth environment with lots of autonomy. Supportive team culture and the opportunity to really make your mark. If you enjoy building strong relationships, solving problems, and growing accounts with a long-term mindset, I'd love to hear from you.
Service Desk Support Analyst 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive background would be beneficial
Nov 27, 2025
Full time
Service Desk Support Analyst 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive background would be beneficial
Systems Engineer (Infrastructure & Networking) On site 40 - 50k + benefits About the Role We're looking for a Systems Engineer who thrives on designing and delivering multiple infrastructure builds. You'll be part of a very technical team, building and deploying network and infrastructure solutions for scientific projects What You'll Be Doing Designing and delivering infrastructure builds across multiple environments - on-prem, cloud, and hybrid. Building and managing Windows Server (2016/2019/2022) and Active Directory - GPO, DNS, DHCP, and file systems. Deploying and maintaining Google Cloud Platform (GCP) infrastructure - compute, networking, IAM, and storage. Managing and supporting Microsoft 365 - Exchange Online, Teams, Intune, SharePoint, and Azure AD. Installing, configuring, and maintaining VMware vSphere/ESXi and Hyper-V virtual environments. Designing and building secure network infrastructures - switches, routers, firewalls, VPNs, and Wi-Fi. Implementing and managing security controls, patching, and endpoint protection. Overseeing backup, disaster recovery, and business continuity plans. Collaborating with project managers, developers, and clients to deliver tailored infrastructure solutions. What We're Looking For Proven experience as a Systems Engineer or Infrastructure Engineer in a multi-project environment. Strong background in infrastructure design, build, and deployment across varied environments. Experience in building multiple environments for each project Expert-level knowledge of Windows Server, Active Directory, and Microsoft 365. Solid hands-on experience with Google Cloud Platform (GCP) - ideally across compute, networking, and identity management. Confident managing both Windows and Linux operating systems. Skilled in VMware or Hyper-V virtualisation. Excellent understanding of networking fundamentals - VLANs, routing, switching, firewalls, and VPNs. Awareness of security best practice, monitoring, and compliance. Strong documentation skills and a proactive, solution-driven mindset.
Nov 27, 2025
Full time
Systems Engineer (Infrastructure & Networking) On site 40 - 50k + benefits About the Role We're looking for a Systems Engineer who thrives on designing and delivering multiple infrastructure builds. You'll be part of a very technical team, building and deploying network and infrastructure solutions for scientific projects What You'll Be Doing Designing and delivering infrastructure builds across multiple environments - on-prem, cloud, and hybrid. Building and managing Windows Server (2016/2019/2022) and Active Directory - GPO, DNS, DHCP, and file systems. Deploying and maintaining Google Cloud Platform (GCP) infrastructure - compute, networking, IAM, and storage. Managing and supporting Microsoft 365 - Exchange Online, Teams, Intune, SharePoint, and Azure AD. Installing, configuring, and maintaining VMware vSphere/ESXi and Hyper-V virtual environments. Designing and building secure network infrastructures - switches, routers, firewalls, VPNs, and Wi-Fi. Implementing and managing security controls, patching, and endpoint protection. Overseeing backup, disaster recovery, and business continuity plans. Collaborating with project managers, developers, and clients to deliver tailored infrastructure solutions. What We're Looking For Proven experience as a Systems Engineer or Infrastructure Engineer in a multi-project environment. Strong background in infrastructure design, build, and deployment across varied environments. Experience in building multiple environments for each project Expert-level knowledge of Windows Server, Active Directory, and Microsoft 365. Solid hands-on experience with Google Cloud Platform (GCP) - ideally across compute, networking, and identity management. Confident managing both Windows and Linux operating systems. Skilled in VMware or Hyper-V virtualisation. Excellent understanding of networking fundamentals - VLANs, routing, switching, firewalls, and VPNs. Awareness of security best practice, monitoring, and compliance. Strong documentation skills and a proactive, solution-driven mindset.
Service Desk Analyst 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive background would be beneficial
Nov 27, 2025
Full time
Service Desk Analyst 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive background would be beneficial
Business Analyst Midlands / Northwest based - 1 / 2 days per month on site Experienced Business Analyst from a regulated environment (financial services, pharma, legal etc) needed to join a busy team who are looking to simplify and improve processes across the business divisions. As part of a small team, you will be responsible for clarifying business problems, capturing and analysing requirements, mapping processes, and producing clear outputs that enable decisions and drive delivery. You will take accountability for the quality and clarity of your work, and for managing your tasks end-to-end. Working across our business units, the role sits within our Group Services function and reports into the Group Change Product Manager. You will Take ownership of analysis work - from scoping through to delivery of clear outputs Work with stakeholders to understand business needs, problems and opportunities Facilitate workshops and sessions to define current ("as-is") and future ("to-be") processes and requirements Develop clear process maps using standard methods Translate business needs into structured requirements Identify risks, dependencies, and options - helping stakeholders shape effective solutions Your background You will be an experience BA - but one who is very good at owning their work, always looking for pain points to be analysed, pushing back on the product owners on where you think you should be focussed. Strong experience in business analysis and process improvement Experience of owning and delivering analysis work independentlyExperience in automation of manual processes Skilled in facilitating workshops and engaging stakeholders Able to produce clear documentation - process maps, user stories, business requirements Proactive and self-managing - able to plan and prioritise workload effectively Strong verbal and written communication skills - able to convey complex topics clearly Familiarity with agile delivery approaches (Scrum, Kanban) and writing user You will come from a medium size company - 250 to 1000 people, experience working across multiple divisions / subsidiaries, and from a regulated environment This position is remote, but would like for you to be able to meet up once or twice a month with the team who are mainly based in or around Leeds / Manchester area
Nov 26, 2025
Full time
Business Analyst Midlands / Northwest based - 1 / 2 days per month on site Experienced Business Analyst from a regulated environment (financial services, pharma, legal etc) needed to join a busy team who are looking to simplify and improve processes across the business divisions. As part of a small team, you will be responsible for clarifying business problems, capturing and analysing requirements, mapping processes, and producing clear outputs that enable decisions and drive delivery. You will take accountability for the quality and clarity of your work, and for managing your tasks end-to-end. Working across our business units, the role sits within our Group Services function and reports into the Group Change Product Manager. You will Take ownership of analysis work - from scoping through to delivery of clear outputs Work with stakeholders to understand business needs, problems and opportunities Facilitate workshops and sessions to define current ("as-is") and future ("to-be") processes and requirements Develop clear process maps using standard methods Translate business needs into structured requirements Identify risks, dependencies, and options - helping stakeholders shape effective solutions Your background You will be an experience BA - but one who is very good at owning their work, always looking for pain points to be analysed, pushing back on the product owners on where you think you should be focussed. Strong experience in business analysis and process improvement Experience of owning and delivering analysis work independentlyExperience in automation of manual processes Skilled in facilitating workshops and engaging stakeholders Able to produce clear documentation - process maps, user stories, business requirements Proactive and self-managing - able to plan and prioritise workload effectively Strong verbal and written communication skills - able to convey complex topics clearly Familiarity with agile delivery approaches (Scrum, Kanban) and writing user You will come from a medium size company - 250 to 1000 people, experience working across multiple divisions / subsidiaries, and from a regulated environment This position is remote, but would like for you to be able to meet up once or twice a month with the team who are mainly based in or around Leeds / Manchester area
Salesforce Architect Hybrid - 3 days per week in the office Overview Great opportunity for a Salesforce Developer who's already dipped their toes into architectural work and fancies stepping up properly into an Architect role. You'll join a team that's big on best practice, clean design, and giving people room to grow. Expect plenty of ownership, support, and interesting challenges across a broad Salesforce estate. What you'll be doing Shaping technical solutions across the Salesforce platform, guiding design decisions and ensuring everything fits together neatly. Working closely with stakeholders to translate business needs into scalable Salesforce architecture. Getting hands-on with development when needed, especially on trickier bits of CPQ/Revenue Cloud. Leading technical discussions and offering direction to developers and admins. Supporting integration work using tools like MuleSoft or Jitterbit. Helping to define standards, improve processes, and push continuous improvement across the platform. Essential experience Strong, well-rounded Salesforce product knowledge. 3+ years of hands-on Salesforce development experience. Solid experience with Salesforce CPQ or Revenue Cloud . Salesforce certifications: Platform Developer Platform Administrator Platform App Builder Agentforce Specialist Comfortable working with enterprise integration tools (Jitterbit, MuleSoft, etc.). Some exposure to architectural responsibilities - e.g. solution design, technical documentation, or owning end-to-end features. Nice to have Experience in multi-cloud Salesforce environments. Exposure to enterprise-scale programmes or complex data models. Knowledge of CI/CD tooling and DevOps practices. What's in it for you Genuine progression into a full Salesforce Architect remit. Chance to influence technical strategy and play a key part in long-term platform evolution. Supportive team, solid training, and access to further certifications.
Nov 25, 2025
Full time
Salesforce Architect Hybrid - 3 days per week in the office Overview Great opportunity for a Salesforce Developer who's already dipped their toes into architectural work and fancies stepping up properly into an Architect role. You'll join a team that's big on best practice, clean design, and giving people room to grow. Expect plenty of ownership, support, and interesting challenges across a broad Salesforce estate. What you'll be doing Shaping technical solutions across the Salesforce platform, guiding design decisions and ensuring everything fits together neatly. Working closely with stakeholders to translate business needs into scalable Salesforce architecture. Getting hands-on with development when needed, especially on trickier bits of CPQ/Revenue Cloud. Leading technical discussions and offering direction to developers and admins. Supporting integration work using tools like MuleSoft or Jitterbit. Helping to define standards, improve processes, and push continuous improvement across the platform. Essential experience Strong, well-rounded Salesforce product knowledge. 3+ years of hands-on Salesforce development experience. Solid experience with Salesforce CPQ or Revenue Cloud . Salesforce certifications: Platform Developer Platform Administrator Platform App Builder Agentforce Specialist Comfortable working with enterprise integration tools (Jitterbit, MuleSoft, etc.). Some exposure to architectural responsibilities - e.g. solution design, technical documentation, or owning end-to-end features. Nice to have Experience in multi-cloud Salesforce environments. Exposure to enterprise-scale programmes or complex data models. Knowledge of CI/CD tooling and DevOps practices. What's in it for you Genuine progression into a full Salesforce Architect remit. Chance to influence technical strategy and play a key part in long-term platform evolution. Supportive team, solid training, and access to further certifications.
Software Development Manager - Salesforce technical background in Salesforce is essential 3 days per week in the office New opportunity within a growing team for a Development Manager with a strong technical background in Salesforce This role is supporting the Head of the department, and would suit a Salesforce Team Lead / Developer who has some experience of leading teams and is looking for the next step in their career The main purpose of the role is to ensure delivery throughout the Software Development life cycle - specifically salesforce Your responsibilities will be broad and include: Ensure successful delivery throughout the Software Development Lifecycle of Salesforce related projects. Conduct code reviews to resolve conflicts and act as an escalation point where required. Technical Leadership of a team of Salesforce Developers - this includes technical mentoring including code reviews Manage Deployments of Salesforce across the business Contribute to and lead where needed Scrum Ceremonies to ensure the smooth running of an Agile Development Team. Remain current with Salesforce technologies and best practices. Your background Strong experience with the Salesforce platform, including custom development with tools like Apex and Visualforce, as well as Salesforce APIs and integrations. Proven ability to lead a team, coach, and guide professional growth. Strong skills in understand business strategy and translate it into technical solutions. Great communication skills for collaborating with cross-functional teams and stakeholders. Salesforce certifications: Admin, Advanced Admin, Platform Developer I, Agentforce Specialist. Desirable Jitterbit, Certinia, Pardot, Conga Composer, and Ownbackup. Experience with bulk data management tools, such as Data Loader, Demand Tools. Additional Salesforce certifications e.g. CPQ Developer, Data Architect, Integration Architect, Omnistudio Developer.
Nov 25, 2025
Full time
Software Development Manager - Salesforce technical background in Salesforce is essential 3 days per week in the office New opportunity within a growing team for a Development Manager with a strong technical background in Salesforce This role is supporting the Head of the department, and would suit a Salesforce Team Lead / Developer who has some experience of leading teams and is looking for the next step in their career The main purpose of the role is to ensure delivery throughout the Software Development life cycle - specifically salesforce Your responsibilities will be broad and include: Ensure successful delivery throughout the Software Development Lifecycle of Salesforce related projects. Conduct code reviews to resolve conflicts and act as an escalation point where required. Technical Leadership of a team of Salesforce Developers - this includes technical mentoring including code reviews Manage Deployments of Salesforce across the business Contribute to and lead where needed Scrum Ceremonies to ensure the smooth running of an Agile Development Team. Remain current with Salesforce technologies and best practices. Your background Strong experience with the Salesforce platform, including custom development with tools like Apex and Visualforce, as well as Salesforce APIs and integrations. Proven ability to lead a team, coach, and guide professional growth. Strong skills in understand business strategy and translate it into technical solutions. Great communication skills for collaborating with cross-functional teams and stakeholders. Salesforce certifications: Admin, Advanced Admin, Platform Developer I, Agentforce Specialist. Desirable Jitterbit, Certinia, Pardot, Conga Composer, and Ownbackup. Experience with bulk data management tools, such as Data Loader, Demand Tools. Additional Salesforce certifications e.g. CPQ Developer, Data Architect, Integration Architect, Omnistudio Developer.
Project Co-ordinator Overview We're on the lookout for a Project Co-ordinator to help keep our projects running smoothly. You'll be right at the heart of things - digging into data, keeping an eye on risks, smoothing communication, and making sure everyone has what they need to deliver on time. This role would suit someone looking to start their career in project management, a switched-on graduate, someone from an Exec Assistant role Key Responsibilities Support the planning, coordination, and delivery of projects from kick-off to completion. Setting up meetings for the Project Team Gather, analyse, and interpret data to help guide decisions and track progress. Prepare reports, dashboards, and status updates for Project Managers. Keep project documentation tidy and up to date (plans, logs, trackers). Assist with workshops, meetings, and reviews, including agendas, notes, and follow-ups. Help maintain project governance and make sure processes are followed. Coordinate activities between teams and ensure deadlines don't slip. Skills & Experience Some experience in project support, analysis, coordination, or a similar role - this role could suit a recent graduate Strong analytical mindset - you're comfortable with spreadsheets, data, and finding patterns. Confident communicator who can work with all sorts of people across different teams. Good organisational skills and a knack for staying on top of details. Comfortable juggling multiple tasks and shifting priorities. Familiar with project management tools (e.g. Jira, Trello, MS Project, (url removed - or quick to learn. Solid understanding of project lifecycles and basic methodologies (Agile, Waterfall, hybrid). Personal Attributes Curious and keen to understand how things work. Proactive - you don't wait to be told when you spot something going off track. Calm under pressure and happy working to deadlines. A team player who's easy to work with and enjoys getting stuck in. What We Offer A friendly team and plenty of support. Opportunities to develop your project skills and grow your career. A mix of interesting work where no two weeks look exactly the same.
Nov 25, 2025
Full time
Project Co-ordinator Overview We're on the lookout for a Project Co-ordinator to help keep our projects running smoothly. You'll be right at the heart of things - digging into data, keeping an eye on risks, smoothing communication, and making sure everyone has what they need to deliver on time. This role would suit someone looking to start their career in project management, a switched-on graduate, someone from an Exec Assistant role Key Responsibilities Support the planning, coordination, and delivery of projects from kick-off to completion. Setting up meetings for the Project Team Gather, analyse, and interpret data to help guide decisions and track progress. Prepare reports, dashboards, and status updates for Project Managers. Keep project documentation tidy and up to date (plans, logs, trackers). Assist with workshops, meetings, and reviews, including agendas, notes, and follow-ups. Help maintain project governance and make sure processes are followed. Coordinate activities between teams and ensure deadlines don't slip. Skills & Experience Some experience in project support, analysis, coordination, or a similar role - this role could suit a recent graduate Strong analytical mindset - you're comfortable with spreadsheets, data, and finding patterns. Confident communicator who can work with all sorts of people across different teams. Good organisational skills and a knack for staying on top of details. Comfortable juggling multiple tasks and shifting priorities. Familiar with project management tools (e.g. Jira, Trello, MS Project, (url removed - or quick to learn. Solid understanding of project lifecycles and basic methodologies (Agile, Waterfall, hybrid). Personal Attributes Curious and keen to understand how things work. Proactive - you don't wait to be told when you spot something going off track. Calm under pressure and happy working to deadlines. A team player who's easy to work with and enjoys getting stuck in. What We Offer A friendly team and plenty of support. Opportunities to develop your project skills and grow your career. A mix of interesting work where no two weeks look exactly the same.
Project Analyst - Job Specification Overview We're on the lookout for a Project Analyst to help keep our projects running smoothly. You'll be right at the heart of things - digging into data, keeping an eye on risks, smoothing communication, and making sure everyone has what they need to deliver on time. This role would suit someone looking to start their career in project management, a switched-on graduate, someone from an Exec Assistant role Key Responsibilities Support the planning, coordination, and delivery of projects from kick-off to completion. Setting up meetings for the Project Team Gather, analyse, and interpret data to help guide decisions and track progress. Prepare reports, dashboards, and status updates for Project Managers. Keep project documentation tidy and up to date (plans, logs, trackers). Assist with workshops, meetings, and reviews, including agendas, notes, and follow-ups. Help maintain project governance and make sure processes are followed. Coordinate activities between teams and ensure deadlines don't slip. Skills & Experience Some experience in project support, analysis, coordination, or a similar role - this role could suit a recent graduate Strong analytical mindset - you're comfortable with spreadsheets, data, and finding patterns. Confident communicator who can work with all sorts of people across different teams. Good organisational skills and a knack for staying on top of details. Comfortable juggling multiple tasks and shifting priorities. Familiar with project management tools (e.g. Jira, Trello, MS Project, (url removed - or quick to learn. Solid understanding of project lifecycles and basic methodologies (Agile, Waterfall, hybrid). Personal Attributes Curious and keen to understand how things work. Proactive - you don't wait to be told when you spot something going off track. Calm under pressure and happy working to deadlines. A team player who's easy to work with and enjoys getting stuck in. What We Offer A friendly team and plenty of support. Opportunities to develop your project skills and grow your career. A mix of interesting work where no two weeks look exactly the same.
Nov 21, 2025
Full time
Project Analyst - Job Specification Overview We're on the lookout for a Project Analyst to help keep our projects running smoothly. You'll be right at the heart of things - digging into data, keeping an eye on risks, smoothing communication, and making sure everyone has what they need to deliver on time. This role would suit someone looking to start their career in project management, a switched-on graduate, someone from an Exec Assistant role Key Responsibilities Support the planning, coordination, and delivery of projects from kick-off to completion. Setting up meetings for the Project Team Gather, analyse, and interpret data to help guide decisions and track progress. Prepare reports, dashboards, and status updates for Project Managers. Keep project documentation tidy and up to date (plans, logs, trackers). Assist with workshops, meetings, and reviews, including agendas, notes, and follow-ups. Help maintain project governance and make sure processes are followed. Coordinate activities between teams and ensure deadlines don't slip. Skills & Experience Some experience in project support, analysis, coordination, or a similar role - this role could suit a recent graduate Strong analytical mindset - you're comfortable with spreadsheets, data, and finding patterns. Confident communicator who can work with all sorts of people across different teams. Good organisational skills and a knack for staying on top of details. Comfortable juggling multiple tasks and shifting priorities. Familiar with project management tools (e.g. Jira, Trello, MS Project, (url removed - or quick to learn. Solid understanding of project lifecycles and basic methodologies (Agile, Waterfall, hybrid). Personal Attributes Curious and keen to understand how things work. Proactive - you don't wait to be told when you spot something going off track. Calm under pressure and happy working to deadlines. A team player who's easy to work with and enjoys getting stuck in. What We Offer A friendly team and plenty of support. Opportunities to develop your project skills and grow your career. A mix of interesting work where no two weeks look exactly the same.
3rd Line Infrastructure Engineer - SC Cleared Location: Wiltshire (full-time, onsite) Clearance: SC clearance required (or willingness to obtain) Package: Up to 60,000 + benefits We're looking for two experienced 3rd Line Infrastructure Engineers to join a dedicated support team in West Wiltshire. You'll be responsible for managing incidents, problem resolution, and change requests across a secure, complex IT estate. This role involves a mix of hands-on technical work and incident ownership, ensuring SLAs are met and first-time fixes are maximised. Key Responsibilities Provide 3rd line support for infrastructure incidents, service requests, and changes. Troubleshoot and resolve issues across hybrid server environments. Support secure key management systems (HSMs) including deployment, configuration, and maintenance. Contribute to incident and problem analysis, including root cause identification. Monitor and manage call queues, escalating where necessary. Work closely with other technical teams and adhere to security policies. Maintain accurate records in ITSM tools and contribute to SLA reporting. Skills & Experience Essential 5+ years supporting large-scale hybrid environments. Strong knowledge of Windows Server, Active Directory, Entra ID, VMware/Hyper-V. Hands-on experience with Thales Luna HSMs and PEDs (deployment, configuration, troubleshooting). Familiarity with ITIL processes (Incident, Request, Problem, Change). Confident communicator with excellent problem-solving skills. PowerShell scripting for automation and reporting. Current SC clearance (or eligibility to obtain). Desirable Experience in identity services (Authentication, Federation, Conditional Access). DNS/DHCP and networking services support. Microsoft Azure services and modern device management (Intune, Workspace One). Relevant certifications (e.g. AZ-800/801, SC-300). Exposure to converged infrastructure and virtualisation platforms.
Oct 07, 2025
Full time
3rd Line Infrastructure Engineer - SC Cleared Location: Wiltshire (full-time, onsite) Clearance: SC clearance required (or willingness to obtain) Package: Up to 60,000 + benefits We're looking for two experienced 3rd Line Infrastructure Engineers to join a dedicated support team in West Wiltshire. You'll be responsible for managing incidents, problem resolution, and change requests across a secure, complex IT estate. This role involves a mix of hands-on technical work and incident ownership, ensuring SLAs are met and first-time fixes are maximised. Key Responsibilities Provide 3rd line support for infrastructure incidents, service requests, and changes. Troubleshoot and resolve issues across hybrid server environments. Support secure key management systems (HSMs) including deployment, configuration, and maintenance. Contribute to incident and problem analysis, including root cause identification. Monitor and manage call queues, escalating where necessary. Work closely with other technical teams and adhere to security policies. Maintain accurate records in ITSM tools and contribute to SLA reporting. Skills & Experience Essential 5+ years supporting large-scale hybrid environments. Strong knowledge of Windows Server, Active Directory, Entra ID, VMware/Hyper-V. Hands-on experience with Thales Luna HSMs and PEDs (deployment, configuration, troubleshooting). Familiarity with ITIL processes (Incident, Request, Problem, Change). Confident communicator with excellent problem-solving skills. PowerShell scripting for automation and reporting. Current SC clearance (or eligibility to obtain). Desirable Experience in identity services (Authentication, Federation, Conditional Access). DNS/DHCP and networking services support. Microsoft Azure services and modern device management (Intune, Workspace One). Relevant certifications (e.g. AZ-800/801, SC-300). Exposure to converged infrastructure and virtualisation platforms.
