MPJ Recruitment Ltd

Contact Centre Agent Monday - Friday, Full-Time, 37.5 Hours - Hybrid working scheme available. Salary - 24,570 Stone, Stafford MPJ Recruitment is proud to represent our client, a well-established and family-run Enforcement and Debt Recovery Agency operating across England and Wales. Founded in 1993, the organisation delivers a comprehensive range of services, including the recovery of unpaid invoices and commercial rent arrears, local taxation enforcement, and High Court enforcement. The Role As a Contact Centre Agent, you will play a vital role in supporting customers through positive and solution-focused conversations. You will handle a variety of communication channels while ensuring compliance, professionalism, and a fair approach to debt resolution. Key Responsibilities Manage inbound and outbound customer communications via telephone, live chat, and email Negotiate and agree affordable and sustainable repayment arrangements Follow client instructions and adhere strictly to regulatory and compliance requirements Provide tailored, empathetic solutions to help customers resolve outstanding debts Collaborate with colleagues to share best practice and continuously improve outcomes Maintain accurate and up-to-date customer records across internal systems Contribute positively to helping customers regain and maintain financial stability Benefits Hybrid working model (three days in the office and two days working from home following probation) 25 days annual leave plus bank holidays Comprehensive two-week induction and training programme Flexible shift patterns to support work-life balance Mandatory office closure between Christmas and New Year Company pension scheme Company sick pay scheme Mental health champions and well-being initiatives Free onsite parking Regular social events and casual dress days Interested in finding out more? Click Apply to submit your application.

Job Title: MET Technician Location : Westcliff-on-Sea Salary : Up to 45,000 (depending on experience and qualifications) + bonus + other excellent benefits listed below Full-Time and Permanent - Monday to Friday (no weekends) About our Client Our client is an independent Accident Repair Company, based in Westcliff-on-Sea in the UK and is an award-winning company who have been trading over 25 years. Our client also has an extensive knowledge and expertise within the vehicle body repair sector. Having originated in the Midlands, the business is expanding rapidly through organic growth. They are dynamic in their approach and geared to completing outstanding repairs, by combining the latest techniques and most effective technology with delivering excellent customer service. They ensure that their customers are at the heart of what they do. Whether it is minor car park damage or a road traffic accident their repair centre provides a range of services that use modern repair methods to put your vehicle back to its pre-accident condition, ensuring that they repair every vehicle with the utmost pride and care. They are now actively looking to recruit a MET Technician, Stripper / Fitter for their Body-shop in Westcliff-on-Sea. The role will not only suit a current MET Technician but also a Level 3 qualified Motor Vehicle Technician who is looking for a slight change in role and no weekend working. About the Job As an experienced MET Technician, you will be responsible for: Carrying out all necessary mechanical and bodywork on allocated jobs Dismantling vehicles ready for the panel shop Carrying out inspections, fault-finding, and diagnostic work Ordering replacement parts Re-assembling the vehicle with new parts as required to pre-accident condition. About You You must be able to: Plan your workload effectively to ensure vehicles are ready to agree on timescales. Work skilfully and safely under pressure. Carry out work in accordance with manufacturers' specification. Work as part of a team as well as on your own initiative with minimal supervision. Be flexible in your approach. Continually work to high standards with customer satisfaction in mind You will ensure that all tasks carried out follow our Health and Safety guidelines; for example, wearing all provided Personal Protective Equipment (PPE) and keeping all work areas clean and tidy. Benefits Competitive salary plus performance related bonus Pension contributions Ongoing training provided Opportunities for career progression due to ongoing business growth Interested in finding out more? Click apply!

Technical Claims Handler Monday - Friday 9:00am - 17:30pm (1 in 3 Saturdays 9am - 1pm) 28,000- 30,000 DOE Harlow Are you a natural problem-solver who enjoys guiding people through challenging situations? Would you like to join a rapidly expanding business that will thoroughly assist with progression and development? If so, then this position may be for you! We're looking for a Technical Claims Advisor who can combine accuracy, empathy, and efficiency to help our customers when they need us most. In this role, you will play a key part in ensuring claims are assessed accurately and resolved promptly. You will guide customers through the claims process, offer advice, and ensure all activity aligns with company procedures, regulatory requirements, and service standards. Technical Claims Advisor Responsibilities: Provide accurate claims advice across a variety of products and the processes involved within your handling limit. Resolve claims across a variety of platforms, telephone, email and online. Collect accurate information and documents to proceed with a claim remaining within Average Claims Spend. Understanding our various customer's requirements and working with them to ensure they are properly dealt with. Maintain company service levels and deliver on set KPI's. Provide professional and friendly service. Ensure fair settlement of a valid claim. Service in accordance with industry and company guidelines. Handle any complaints associated with a claim as per the complaints process. Manage all administrative aspects of the claim. Technical Claims Advisor Benefits: Free Parking Pension: 4% Employee Contribution, 4% Employer Contribution Fully funded thorough & extensive training Opportunity to complete courses and qualifications Excellent progression opportunities Casual Dress code Buy additional holidays scheme Interested in knowing more? CLICK APPLY!

Certified Enforcement Agent Monday - Friday, Full-Time - (Includes unsocial hours to reach individuals when they are home.) Salary - 28,500 + Uncapped Commission Realistic OTE - 100,000+ per annum Location: Preston FULL, CLEAN DRIVING LICENSE & CERTIFICATION REQUIRED! MPJ Recruitment are proud to be representing our client, who is a well-established, family-run Enforcement and Debt Recovery Agency in England and Wales. They specialise in a wide range of services, from recovering unpaid invoices and commercial rent arrears, to local taxation and high court enforcement. Certified Enforcement Agent Responsibilities: Travel to various addresses within your designated area to execute court orders and recover payments on behalf of local authority clients. Assess the financial circumstances of debtors by gathering key income and expenditure information, which may include assisting them in completing financial assessment forms. Request payment in full to clear outstanding debts; where this is not achievable, establish and agree an affordable repayment arrangement. Discreetly and professionally make enquiries with neighbours when required, particularly where a debtor may have moved or vacated a property. Identify and evaluate any potential vulnerability, signposting debtors to appropriate support services and notifying the creditor where necessary. Liaise effectively with office-based colleagues to provide updates and support the progression of active cases. Manage payments received for your allocated cases, including handling cash, issuing receipts, and maintaining all required documentation. Produce concise and accurate reports following each visit, completing all necessary paperwork in a timely manner. Take control of goods when required, and remove goods where necessary, in accordance with legal requirements. Maintain strict client confidentiality at all times and comply fully with Data Protection legislation and, where applicable, the Freedom of Information Act. Operate strictly within the law, adhering to all relevant legislation and Health & Safety requirements during enforcement activities. Ensure full compliance with Level 2 Taking Control of Goods National Standards at all times. Certified Enforcement Agent Benefits: 33-days annual holiday, including bank holidays Full company shutdown between Christmas and New Year Health and well-being support with eye care vouchers, seasonal Flu jab vouchers, a Company Sick Pay scheme as well as a workplace mental health initiative offering support from day one. Equipment supplied as required, including iPad, body worn safety vest and Halo Body Worn Video Camera Company vehicle with a fuel card and expenses. Fun-filled work social activities Friendly working environment in a family run business. Flexibility to manage your working day. Regular training on company procedures and new legislation Company pension scheme Please Note: The successful applicant will be required to undertake a DBS and CCJ/IVA check as well as provide evidence of their last three months commission before an offer of employment is made. Interested in finding out more? Click Apply!

Credit Hire Recoveries Handler Monday - Friday 9am - 5pm Salary - up to 30k DOE plus bonus Chorley MPJ Recruitment are currently working with a rapidly growing business who are currently growing their Credit Hire Recoveries team. This is a very exciting time to join the business as they have recently opened a second office in the North West with continued plans for growth in 2026. As a Recoveries Handler, you will be responsible for managing a caseload of Motor Claims. Your primary objective will be to negotiate settlements and make informed decisions to achieve favourable outcomes for clients. Recoveries Handler Duties: Handle and process credit hire claims from billed to settlement, ensuring that each claim is managed efficiently and in accordance with company policies and legal requirements. Maintain effective communication with clients, insurers, solicitors, and other stakeholders, providing regular updates and ensuring all parties are informed throughout the claims process. Accurately record and maintain all relevant documentation and correspondence related to credit hire claims, ensuring that files are up-to-date and compliant with data protection regulations. Investigate and resolve any disputes or issues that arise during the claims process, negotiating settlements and making informed decisions to achieve favourable outcomes for clients. Gather all evidence, including witness statements, photographs, and relevant documentation, to support the claim. Ensure all claims are handled in compliance with relevant legislation, industry standards, and company policies, including the General Data Protection Regulation (GDPR) and Consumer Duty. Monitor and achieve individual and team performance targets, contributing to the overall success of the department. Conduct thorough investigations into the circumstances surrounding each claim, including liability assessment and quantum evaluation. Recoveries Handler Benefits: Monday-Friday Salary up to 30k Bonus structure Flexible working 31 days holiday Free parking 3x Life Assurance 6% Pension Fully paid training Excellent progression opportunities Interested in knowing more? CLICK APPLY.

Technical Claims Advisor Monday - Friday 9:00am - 5:30pm (1 in 3 Saturdays 9am - 1pm) 32,000- 34,000 (DOE) Are you a confident problem-solver who thrives on supporting customers during critical moments? Would you like to join a fast-growing organisation that is committed to investing in your development and long-term career progression? If so, this could be an excellent opportunity for you. We are seeking a Technical Claims Advisor to join our expanding team. In this role, you will combine technical expertise with exceptional customer service, guiding customers through the claims process to ensure fair, accurate, and timely outcomes. You will play a key role in delivering high service standards while working in line with regulatory and company guidelines. Key Responsibilities Your responsibilities will include, but are not limited to: Providing accurate and consistent claims advice across a range of products within your authorised handling limits Managing claims via multiple platforms, including telephone, email, and online channels Gathering and assessing accurate information and documentation to progress claims while maintaining Average Claims Spend targets Understanding individual customer requirements and ensuring claims are handled appropriately and professionally Maintaining company service standards and achieving agreed KPIs Reviewing and validating high-value claims in line with the AP referral process Providing technical advice and ongoing support to the Claims Team Supporting the Sales Team by delivering accurate and timely claims-related information Ensuring fair and appropriate settlement of valid claims in accordance with industry and company guidelines Handling claim-related complaints in line with the complaints procedure, including conducting Manager Callbacks where required Managing all administrative aspects of claims handling, including exception reporting Undertaking other reasonable duties as required Benefits Free on-site parking Pension scheme with 4% employee and 4% employer contributions Fully funded, comprehensive training from day one Opportunities to complete industry-recognised courses and qualifications Clear and achievable career progression pathways Casual dress code Option to purchase additional annual leave Interested? If you are ready to take the next step in your career and join a supportive, forward-thinking organisation, click Apply today to find out more .

New Business Broker Monday-Friday 9:00am-5:00pm (hybrid working) Manchester Salary 35,000- 40,000 DOE plus bonus MPJ Recruitment are currently working with a leading international business based in Manchester. We're seeking to recruit a motivated, professional and dedicated New Business Broker to join their team. You will be responsible for ensuring effective broking of new business leads. Working in partnership with our Account Executives to provide a quality service to new clients by advising, arranging and securing appropriate cover to meet their demands and needs. New Business Broker duties: Maintain close relationships with Account Executives to successfully broke new business leads into the open market and Delegated Authorities. Prepare risks for the market by analysing submission information. Create Market presentations and broke all risks to market including complex risks, fleet, e-trade & schemes Negotiate terms both in respect of price and policy coverage Produce Quote report documents & provide to Exec ahead of client meeting Compare cover options, assess suitability and build quotations and reports as appropriate Ensure all details of calls, correspondence and risk details updates are uploaded to Acturis Instruct Insurers in good time, check & issue policy documentation including Certificates Invoice, arrange finance, process card payments Diary all outstanding matters and follow up as appropriate Manage all account queries highlighting any concerns to line managers on time. Raise any complaints, errors or omissions with management on discovery to protect the businesses reputation Maintain and update knowledge of insurance products, services and markets as and when developments occur Build and maintain network of contacts in both internal and external markets. Provide training and/or coaching for less experienced colleagues. New Business Broker Benefits: 25 days holiday, plus bank holidays, and the option to 'buy' 5 more days Qualification funding after successfully passing your probationary period Hybrid working Defined contribution pension scheme, which we will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership Season ticket loan Access to a discounted vouchers to save money on your weekly shop or your next big purchase Emergency back-up family care Click APPLY if you are interested. We will be in touch immediately.

Claims Administrator Monday-Friday 9:00am-5:30pm Salary - 23,809 - 25,000 DOE Rochdale Do you have administration experience? Are you highly organised and enjoy working well within a team? If so, great, as we may have the perfect role for you. We are currently looking to recruit a Claims Administrator to join our growing team based in Rochdale. The role involves providing first class customer service to our customers, clients and colleagues, ensuring that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met. You will also act as a point of contact for client / customer queries and owning issues through to their satisfactory conclusion. Claims Administrator duties: Excellent communication skills, both oral and written, including telephone manner Strong organisation skills Competent with using IT systems Ability to work well within a team Strong attention to detail Assisting with day-to-day office issues Data inputting Ability to work towards deadlines Ideally 2 years experience currently or recently working within administration role Preferably from a claims background but we are open to experience The Package: Comprehensive training and on-going support Hybrid working available after successful completion of probationary period Employer pension contribution 20 days holiday plus bank holidays to start Lots of fund raising and social events In house training and also the chance for progression Overtime available (triple pay weekends and evenings) Free secured gated parking on site Performance based bonus Smart casual dress code Interested in knowing more? CLICK APPLY.

Client Services Administrator Monday - Friday, Full-Time - Hybrid working scheme available. Salary - 24,570 Stone, Stafford MPJ Recruitment is proud to represent our client, a well-established, family-run Enforcement and Debt Recovery Agency, operating across England and Wales. Founded in 1993, the business provides a comprehensive range of services, including the recovery of unpaid invoices and commercial rent arrears, local taxation enforcement, and High Court enforcement. The Role You will join a dynamic and professional Administration team, working in a fast-paced environment and liaising closely with valued clients. The role requires a high level of accuracy, discretion, and customer service, with responsibility for both administrative and client-facing tasks. Key Responsibilities Process client instructions efficiently, accurately, and professionally Manage and record cash payments received from office visitors Handle incoming written and email correspondence Accurately input data and complete internal client compliance checks Prepare, run, and distribute remittances in a timely manner Complete banking procedures, including posting payments and supporting documentation Trace absconded debtors using internal systems and databases Support the Enforcement team by managing agent calls and responding to queries Answer client calls and resolve enquiries in line with agreed procedures Benefits 25 days annual leave plus bank holidays Hybrid working model Comprehensive training and development programme Mandatory office closure between Christmas and New Year Company pension scheme Company sick pay scheme Mental health support, including access to private counselling Regular social events Dress-down Fridays Friendly and supportive, family-run working environment Interested in finding out more? Click Apply to submit your application.

Claims Handler - FNOL Monday-Friday 9:00am-5:00pm (35 hours per week + hybrid working) Salary - 22,222 - 24,500 DOE + bonus Bolton Do you have good telephone based customer service experience? Are you looking to join a well established business with excellent progression opportunities? Working within insurance & claims is a very exciting and rewarding career, no day is the same. We are currently looking to recruit a First Notification of Loss Claims Handler (FNOL) within our clients Bolton office. If you have claims handling experience then this will be advantageous but it's not a necessity. The role involves providing first class customer service to our customers, clients, and colleagues, ensuring client specific service level criteria is met. You will be the first point of contact for many of our clients / customers taking details of property damage which will then be passed on to the Claim Handling team. Key Skills: To have or gain an excellent degree of knowledge of property related claims and principles Excellent communication skills with the ability to articulate clearly and concisely, both oral and written, including an excellent telephone manner Good degree of IT competency and literacy Good organisation and time management skills with experience of diary management Demonstrate personal and professional integrity and lead by example Ability to work and contribute positively as part of a team and in isolation Ability to work accurately under pressure, adhering to deadlines and service standards Ability to use initiative and have a positive and enthusiastic attitude High attention to detail and accuracy of information The role involves: To demonstrate a high level of technical quality and service delivery To provide exceptional customer service at all times To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed To liaise with case managers and line managers to ensure service is delivered to the highest possible standard and claims are progressed following triages To promote and support the TCF principles To ensure adherence to contractual/Client SLA's and KPI's The Package: Competitive starting salary Hybrid working Enhanced contributory pension Excellent growth & progression opportunities into different departments Qualification funding after passing probation (CII) Performance related bonus Flexible benefits Enhanced family leave Electric car scheme Voluntary benefits schemes Birthday holiday Share purchase scheme with interest free loans Interested in knowing more? CLICK APPLY.

Enforcement Agent Hours: Monday - Friday between 8am-8pm, 1-2 weekends per month, 40 hours p/w, Permanent (Flexitime available) Salary: 25,400 - 27,365 Annual Salary + Uncapped Commission (Realistic OTE 30,000 to 70,000) Location: Brighton FULL CLEAN DRIVING LICENSE REQUIRED! Are you looking to progress and take your career further and enhance your earning potential? Enforcement Agent responsibilities: Visiting debtor's properties to arrange payment of outstanding debts. Setting up and agreeing repayment arrangements Assisting debtors in completing questionnaires about debt's owed Taking control of goods - if necessary Removal of goods - when's necessary Making enquiries among neighbours if debtors have moved or left a property. Compiling short reports about your visit, along with any necessary paperwork Assessing debtor vulnerability and signposting them to support services - if required Liaising with office-based colleagues regarding active cases What's in it for you: Earn what you deserve with uncapped earnings. Stay energised in a career where no two days are the same. Company vehicle after 3 months. 10 bonus per day during your training period 2/3 months. All expenses paid for. Travelling will be done during working hours and NOT outside of working hours. 5 people on the enforcement team are earning over 100k. Top performer earned 142k last year, this year they are on track for 170k. Candidates have come from police, sales, army/military etc. Plan your free time around work in a job where you choose how you plan your day. Be part of a supportive team who look out for each other. Support your community by helping your council recover funds to re-invest in local services. Grow your skills in our Enforcement Training Academy The commission scheme provided by the business can allow a top performer (potentially yourself) to earn over 100,000 annually! Our Benefits: Fully Paid Training - Qualification to become a certificated Enforcement Agent Company vehicle, fuel card and expenses. Progression Opportunities 29 Days Holiday entitlement (Incl Bank Holidays) long service increase. Employee discount scheme via our reward gateway portal. Company Pension Scheme Overtime available If interested, please click APPLY.

Court Liaison Executive Salary up to 30,000 (all expenses paid for & pool car available for nationwide travel) North West Full time / Permanent MPJ Recruitment are proud to be working with a leading accident management company who are currently searching for a Court Liaison Executive to join the team. In this role, you will attend county court hearings nationwide to support their clients in their attendance. You will make sure that the client understands the process, review the client's evidence with them, facilitate communication between the client, the barrister, the fee earner and the court and overall, oversee the smooth running of the client's attendance. Duties: To attend county court hearings, in person or remotely. To provide support to clients at court. To facilitate communication between those at the hearing and the office. To report back with the outcome of hearings in writing and via text message. To review claims and obtain liability witness statements by telephone. To undertake any other reasonable task to ensure the efficient operation of the business Requirements: Availability to travel, able and willing to work outside of office hours, must be punctual, well organised, strong effective communication, attention to detail, ability to form relationships quickly, good knowledge of the highway code, experience in assessing liability for RTAs. A good competency level in using Microsoft outlook, excel and word. Are you interested in finding out more about this role? CLICK APPLY.