Lazerbeam Fire & Security

We are looking for a dynamic person to join our team, to provide administrative support and coordinate field engineers within a security company, ensuring efficient scheduling, timely service delivery, and excellent customer communication. The role is critical in maintaining smooth day-to-day operations for installations, maintenance, and emergency call-outs. Key Responsibilities 1. Engineer Coordination & Scheduling Plan, schedule, and allocate engineers for installations, servicing, and reactive maintenance. Monitor engineer workloads and optimise routes for efficiency. Respond to urgent call-outs and adjust schedules accordingly. Track job progress and ensure completion within agreed timeframes. 2. Administrative Support Maintain accurate job records, service reports, and documentation. Process job sheets, timesheets, and service reports. Update internal systems (CRM/job management software). Prepare quotes, service reports, and customer documentation where required. 3. Customer Communication Act as a primary point of contact for clients via phone and email. Schedule appointments and confirm job details with customers. Provide updates on engineer arrival times and job progress. Handle queries, complaints, and service requests professionally. 4. Compliance & Documentation Ensure all work complies with industry standards (e.g., NSI, SSAIB, or equivalent). Maintain records for audits and compliance requirements. Support health & safety documentation and reporting. 5. Inventory & Resource Management Coordinate equipment and parts required for jobs. Liaise with suppliers to ensure availability of materials. Track stock levels and assist with ordering where needed. 6. Reporting & Performance Monitoring Generate reports on engineer productivity, job completion, and KPIs. Identify scheduling or operational inefficiencies. Assist management with performance tracking and planning. Key Skills & Experience Essential Previous experience in an administrative or coordination role. Strong organisational and multitasking skills. Excellent communication skills (written and verbal). Ability to work under pressure and manage changing priorities. Proficiency in Microsoft Office (Excel, Word, Outlook). Experience with scheduling or CRM/job management systems. Desirable Experience in the security industry (CCTV, alarms, access control, fire systems). Knowledge of compliance standards (NSI, SSAIB, BS/EN standards). Understanding of engineer workflows or field service operations.