Travel Trade Recruitment Limited

Senior Business Development Executive - Danish, Norwegian, or Swedish speaking. Location: Edinburgh, Scotland (Hybrid) Salary: 32,000 - 38,000 DOE + benefits My client is a leading UK & Ireland inbound tour operator based in Edinburgh's. They create tailored group travel experiences and pride themselves on strong industry relationships, destination expertise, and exceptional service. They're seeking an experienced Senior Business Development Executive to drive growth in the Scandinavian market . You'll manage client relationships, prepare creative and competitive group travel quotes, and help deliver seamless operations from first contact to final departure. Key Responsibilities as a Senior Business Development Executive: Build and maintain strong relationships with Scandinavian clients and suppliers. Seek leads for new clients in the Scandinavian market Handle and convert group travel enquiries for the UK & Ireland. Create innovative, well-priced itineraries and proposals. Work with commercial and operations teams to ensure quality and profitability. Stay up to date on market trends, competitor activity, and supplier rates. Attend trade fairs and familiarisation trips as required. Experience needed for this Senior Business Development Executive role: Languages: Fluent in English and a Scandinavian language (Danish, Norwegian, or Swedish). Experience: In a UK inbound operator handling group travel. Knowledge: Strong understanding of UK and/or Scotland as a destination, including pricing and suppliers. Skills: Excellent communication, organisation, and problem-solving skills. Mindset: Proactive, self-motivated, detail-oriented, and a great team player. Flexibility: Comfortable working to deadlines and travelling when needed. If you would like to join a dynamic, international team with real growth potential and have the opportunity to shape their Scandinavian business strategy, click to apply or send your CV and cover letter to (url removed) with the subject line "Senior BDE - Scandinavia" . Alternatively, give Nichola a call for more info on (phone number removed).

Senior Africa Travel Consultant - Remote. Long Established Specialist Tour Operator are seeking a highly experienced Africa Travel Consultant, to service the travel requirements of their well established client base. Offering a great starting salary up to 34k pa dependent on experience and OTE of 50k pa uncapped, plus great working hours, no weekends, this is an attractive move for someone with at least three years specialising in Africa for a Tour Operator. JOB DESCRIPTION: Taking calls and emails from clients in respect to African holidays and itineraries Building a rapport with your client and understanding their needs and requirements to create memorable journeys Creating itineraries and confirm travel arrangements, using your in-depth Africa knowledge and insight along with the resources this luxury tour operator provides Offer exceptional service with attention to details, as the approach is very much about the special touches that make a holiday unique. Performance ins measured through ability to convert enquiries to bookings and through client satisfaction and repeat bookings THE PACKAGE Salary is very much dependent on experience/negotiable up to 34K pa as a starting salary, but there is earnings potential on top of your basic salary, with a realistic OTE of 50k pa, it is also uncapped. This is a remote role with no weekend working too! Educationals available too! EXPERIENCE The successful candidate must have previous and recent experience of working for a Tour Operator, selling a variety of Latin America destinations and itineraries. It is preferable you will have travelled to and have some first hand knowledge of Africa. Please be advised our client will not consider candidates who have travelled to Africa, but who have solid experience of selling it in a Tour Operations environment. This role requires someone highly experienced to work remotely and 'hit the ground running'. INTERESTED? Please follow the instructions to apply attaching your CV. This vacancy is being managed by Katy Gaskell. I can be contacted on (phone number removed) or (url removed) Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! Unfortunately if you are unsuccessful, due to our volume of applications, we are unable to reply to everyone individually.

Established independent Travel Agent, with a team of home-based Travel Consultants are now opening their second Travel Agency branch in a beautiful village North-East of Nottingham, not far from Newark. This travel agency focuses on luxury travel and tailor-made itineraries, and they are keen for a highly experienced Travel Advisor, or even Assistant Manager/Manager to join their new branch and get things up and running with a view to bring in a further Travel Consultants. Starting salary is up to 27k pa DOE, with a fantastic 27 days holiday and a Monday to Friday operations (some Saturdays in peaks periods). JOB DESCRIPTION: As our Senior Travel Consultant, and brand guardian you'll strive for success and be well networked within the local community and surrounding area. From launching and building the branch, you'll be developing a new customer base in order to achieve overall branch profitability. You will understand the importance of building a retention strategy including seeking customer feedback scores through Trustpilot, as well as managing in-store marketing, and planning and hosting in-store events to engage with the local community. Manage the day-to-day operations of the branch, including overseeing staff, sales, admin and customer service Sales driven you will lead the branch profitability by maximising sales and conversion Develop and implement sales strategies including social media and local partnership opportunities to meet and exceed profit goals Train and mentor staff to ensure they are knowledgeable about travel products and services, including apprentices Monitor and analyse sales reports to identify trends and opportunities for growth Assist with the maintenance of supplier relationships and generating special promotions Resolve customer complaints and issues in a timely and professional manner Stay up-to-date on industry trends and changes to ensure the branch is offering the most competitive products and service. Collaborate with senior leadership to develop company-wide initiatives and goals THE PACKAGE: Competitive starting salary of up to 27k pa 27 days holiday per annum Company pension scheme Discounted rates for personal holidays Opportunity to travel overseas for business Monday to Friday operation outside of peak trading months EXPERIENCED REQUIRED: We are keen to hear from candidates with at least 3 years' experience within Retail Travel as a Travel Consultant, Assistant Manager or Manager, with a proven sales record, excellent customer service, a real passion for travel and people, plus heaps of initiative to help establish and grow the new branch. INTERESTED? Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on (phone number removed) or (url removed) Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! You must have full rights to work in the UK. We have a high volume of applications, so unfortunately we are unable to reply to unsuccessful applicants.

Do you have experience working for a PR Agency or within an inhouse Marketing / PR role within Travel & Tourism? Do you have great experience writing, communication and presentation skills? If so, we have the role for you. We have an exciting opportunity for a Senior Account Executive (Travel & Tourism), to join a growing PR Agency in the heart of London. This company are looking for someone who has a solid background in travel and tourism PR (and luxury experience would be a bonus), to join our team. The ideal candidate is media-savvy, detail-oriented, and enthusiastic about helping travel brands, from destinations to hotels, tour operators, and airlines, tell their stories in compelling and strategic ways. The role responsibilities: Build and maintain strong relationships with travel, lifestyle, consumer, and trade media. Secure quality media coverage across print, online, broadcast, and social platforms. Lead the planning, coordination, and execution of press trips and media visits. Handle logistics including itineraries, travel arrangements, onsite support, and post-trip follow-up. Liaise directly with media, tourism boards, hotels, and partners to ensure seamless organisation Support day-to-day account operations across multiple travel clients. Draft and distribute press materials such as releases, media alerts, briefing documents, and fact sheets. Contribute ideas to campaign strategies, creative tactics, and seasonal initiatives. Stay informed of travel trends, competitor activity, and market developments to support client recommendations. Develop press materials, story angles, and messaging that bring travel brands to life. Assist with social media content outlines, influencer briefs, and editorial planning as needed. Assist with media events, launches, and brand partnerships - both planning and onsite coordination. Maintain strong, professional client relationships, offering proactive updates and solutions. Participate in regular client calls and meetings, presenting PR activity and insights. The Candidate: 3+ years of PR agency or in-house experience, in travel, tourism, hospitality sectors. Demonstrated success pitching and securing media coverage. Experience organising and delivering press trips is essential. Strong writing, communication, and presentation skills. Excellent organisational ability and a knack for multitasking in a fast-paced environment. Confident working both independently and as part of a collaborative team. The Package: A salary of circa 30,000 - 32,000 Hybrid working Opportunity to work with dynamic and diverse travel brands. Supportive, creative team environment with room to grow. Exposure to national and international campaigns, press trips, and media networks. Competitive salary and benefits package. Regular office socials, treats and fun, is a given. Interested? Please click APPLY or contact (url removed)

Do you have experience of selling Africa/ Asia and the Indian Ocean working within the travel industry Are you comfortable selling travel destinations over the phone? I have an excellent opportunity for a Tailor-Made Africa Travel Specialist to join an established Travel company in North West London. Job Responsibilities: Tailor-make itineraries to destinations to Africa as well as Asia and the Indian Ocean. Make reservations across a range of products including accommodation, flight-only, tailor-made holidays and extras Meet and exceed personal objectives, including sales, revenue and productivity targets. Skills Required: Have a passion for travel Previous travel sales experience is required A strong personality, a bubbly, positive outlook and a proven track record of consistently achieving sales targets. To be responsible for selling an extensive range of travel products form flights to car hire, hotels and insurance Confident and friendly telephone manner and the ability to work well within a team environment. Being well travelled will be preferred. The Package: Hybrid Working in North West London Salary up to 37,000 Plus Excellent Comm Monday - Friday; 9-6pm Occasional Saturday's from home Interested apply here or email (url removed)

New Vacancy available for a Trade & MICE Sales Manager you will be responsible for generating revenue through the sale of our products and services to trade partners (travel agent and consortium) and MICE (Meetings, Incentives, Conferences, and Exhibitions) partners and direct clients. The ideal candidate will have a proven track record of sales success, strong communication skills, and the ability to develop and maintain strong relationships with clients. You will be directly managing a talented and highly motivated team of 8 staff located in the UK. You will be reporting to the cluster's Managing Director. The Job: Develop and execute a sales strategy to drive revenue and profitability growth from the trade and MICE channels Conduct market analysis to identify opportunities & challenges: customer behaviour, competitor, market trends, and economic factors Set sales objectives for the trade and MICE channels: revenue targets, and specific performance metrics (ex: partner self-booking ratio, growth on specific destinations.) Develop actions to achieve these objectives: travel agent / consortium segmentation approach, loyalty scheme, product / self-booking tool training and development Monitor the effectiveness of the sales strategies and adjust them as necessary to achieve the desired targets Build and maintain strong relationships with existing trade partners (travel agent and consortiums) and MICE partners and direct clients: Develop team skills by identifying training needs, coaching and training team members. Lead annual assessments and co-build with HR a development plan in line with business strategy. Manage the quotation and contracting process for MICE partners / clients insuring the right level of profitability for the company in coordination with Revenue Management & Pricing Team and Resort team Ensure that client requirements are fully understood and that operational and budget feasibility checks with MICE resort team have been made Oversee the project timelines, budget forecasts, payment and cancellation timelines and event run sheets Skills Required: Bachelor's degree in Business Administration, Sales, Marketing, or a related field Proven track record of trade and MICE sales success in the travel or hospitality industry Experience with Online Travel Agents distribution model and commercial requirements Strong communication, negotiation, and interpersonal skills Strong problem-solving and analytical skills Ability to work independently and as part of a team Ability to work under pressure and handle multiple tasks simultaneously Strong organizational and time management skills Negotiation skills Digital proficiency Usage of tools : PowerBI / Salesforce / Coupa E-distribution knowledge (Derbysoft / API) Willingness to travel when needed Fluent English is mandatory, French is a plus The Package: Salary 70,000 - 76,000 + 20% Bonus 25 Days Holidays + Bank Holidays Hybrid in London 3 days office / 2 days remote Interested: If you are interested in the above vacancy, please click 'APPLY' or email your cv to (url removed)

We are seeking an experienced Key Account Manager (Corporate) to strengthen the presence in the UK market. This is a high-impact role, focused on managing and growing relationships with corporate clients and travel trade partners. The successful candidate will be responsible for driving revenue, increasing market share, and representing the airline with professionalism and expertise. Key Responsibilities Develop, maintain, and grow key corporate and travel trade accounts. Proactively identify new revenue opportunities and negotiate competitive commercial terms. Deliver compelling presentations and training sessions to TMCs and frontline staff. Analyse sales data and market trends, preparing insightful reports for management. Monitor competitor activity and provide actionable market intelligence. Represent the airline at trade shows, industry events, and corporate forums. Provide pricing and fare analysis to support commercial decisions. Support the management team with sales and marketing initiatives to achieve annual revenue targets About You We are looking for a commercially driven professional with strong industry knowledge and proven success in corporate account management. Education & Skills Educated to A-level standard (or equivalent). Strong written and spoken English, with excellent numeracy skills. Proficiency in Microsoft Office (Word, Excel, PowerPoint). Experience Minimum 3 years' experience in corporate travel account management. Established relationships with key TMC partners. Strong knowledge of airline fare structures, corporate net fares, and distribution channels (GDS). Ability to interpret fare and ticketing rules. Proven success in securing and developing corporate business. Familiarity with MIDT, BSP, and revenue management reporting (advantageous). Personal Attributes Self-motivated and results-oriented. Strong communication, negotiation, and presentation skills. Excellent time management and organisational ability. Flexible and adaptable, with a collaborative team approach. High attention to detail with the ability to work independently under pressure. A competitive package will be offered, commensurate with experience. Salary up to 40,000 Hybrid working 1 day in London Office Please email (url removed) or call (phone number removed)

Bespoke Independent Travel Agency offering a full 360 travel consultancy service to its discerning customers are seeking an Travel Consultant for their new Leicestershire branch. Offering a traditional luxury travel consultant service face to face and over the phone creating tailor-made itineraries, as well as taking advantage of the latest tech with an online booking platform, you really can get it right for your clients. If you have Travel Industry experience and are passionate about what you do and wish to forge a long successful career this is a great Travel Company to join. Based in Leicestershire this is commutable form Burton/Tamworth/Loughborough and surrounding. This company are committed to providing expert, personalised travel advice, outstanding customer service, and bespoke holiday solutions. JOB DESCRIPTION: This is a hands-on, customer-facing role designed for someone who is passionate about travel, thrives in a sales environment, and is ready to take on additional responsibility. You will be instrumental in the store's success-selling a wide range of holidays, building long-term customer relationships, and supporting the day-to-day running of the business. Create and convert holiday enquiries across a wide range of products, including package holidays, cruises, tailor-made itineraries, and dynamically packaged trips Deliver high-quality, personalised customer service that drives loyalty and repeat business Assist with the daily operations of the store, including team support, store presentation and customer flow Work with mainstream and niche suppliers, airline consolidators, destination management companies (DMCs), and cruise lines to create bespoke holiday experiences EXPERIENCE REQUIRED: The role will suit someone currently working in a retail travel agency who is looking for their next step into a more senior or assistant managerial position. In addition, you will have broad destination knowledge, excellent communication and customer service skills and a proven track record of achieving targets. You will be able to work 5 days a week, office hours with flexible to work Saturdays ( a day off in lieu). No Sundays! Ideally you will also have some experience of tailor-making itineraries, and some experience of managing, supervising or mentoring staff. You must be passionate about travel and creating memorable experiences for your customers. THE PACKAGE: Salary is dependent on experience, but very competitive in the current market, with an uncapped commission structure. In addition they offer: Uncapped commission structure realistic OTE of 30k pa - 35k pa 30 days annual leave (including bank holidays) Pension scheme Familiarisation trips (subject to availability and performance) Training and career development opportunities Employee travel discounts Flexible rota patterns with Sundays always off Opportunity to influence the growth and culture of a brand-new retail store INTERESTED? Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on (phone number removed) or (url removed) Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! You must have the right to work in the UK. Unfortunately unsuccessful candidates will not be contacted due to high volume of applications.

Are you digitally savvy Digital Marketing Executive with 1-3 years' experience? This is a hands-on role spanning PPC campaigns, website management, SEO, CRM integrations, and analytics. It's a great opportunity for someone who's organised, detail-oriented, and ready to develop their skills in a dynamic travel business. The Job: PPC Campaigns: Manage and optimise Google Ads including Adwords and Performance Max campaigns. Create ad copy, implement bid strategies, add negative keywords, and run retargeting campaigns. Monitor and report on performance to drive conversions. Website Management & SEO : Update and maintain the website including adding new trips and hotels, working with our development agency on new features and CRO improvements. Implement SEO best practice (meta titles, headings, keyword usage, and technical updates). Social Media: Run social media (earned and paid) across TikTok, Instagram, Facebook, and LinkedIn, tailoring content for different audiences and reporting on performance. Analytics & Reporting: Use GA4 and other tools to analyse website and campaign data, track leads, and produce regular performance report CRM & Integrations : Support data flow and integrations between platforms (e.g. Pipedrive, Zapier, Mailchimp), ensuring smooth automation of leads, emails, and reporting. Expanding Destinations : Work with the wider marketing team to launch new destinations, including creating website copy, social media content, and PPC campaigns. Competitor & Market Insights: Monitor competitor activity and digital trends to inform improvements and opportunities. Skills Required: Minimum 2 years' digital marketing experience. Hands-on experience managing PPC campaigns and writing ad copy. Experience with website CMS platforms and CRMs (Craft/Pipedrive/Zapier a plus but not essential). Comfortable using GA4. Strong organisational skills and attention to detail. Excellent written and verbal communication in English. Interest in travel and responsible tourism. The Package: Salary: 25,000 - 35,000 20 days' holiday + bank holidays. Real ownership from day one - your work will have a direct impact. Opportunities to travel to some of our incredible destinations. Access to trade rates for your own adventures. A supportive, close-knit team where your ideas are valued. Plenty of scope to learn, grow, and develop your role as we expand Interested: If you would like to apply for the above vacancy, please click 'APPLY' or email your cv to (url removed)

Travel Franchise Recruitment Manager - Home-based Travel Agency. Bespoke Independent Travel Agency offering a full 360 travel consultancy service to its discerning customers are seeking a Franchise Recruitment as it grows its network of self-employed Travel Homeworkers. This travel company are committed to providing expert, personalised travel advice, outstanding customer service, and bespoke holiday solutions. With an experienced Director at the helm, they are offering a home-working package that seeks to set itself apart, with excellent commission, pay before departure and freedom to book a variety of Tour Operators. The successful candidate will be established within the Travel Industry Franchise Recruitment Industry or within Business Development in the Travel Industry someone who will elevate their presence in the industry with PR & Events. Salary and package is negotiable and as we are seeking a highly experience candidate, very competitive! JOB DESCRIPTION: The main role is to manage a growing Homeworking team, the role will include systems training, sales training and motivation and ensuring the team maximises revenues and commissions. - Responsible for the active recruitment and training of Homeworkers with very ambitious growth plans. - Provide Sales Training and Business Development in order to help maximise homeworker sales and commissions. - Managing online and offline advertising for recruitment through travel trade, social media and recruitment websites - Conducting candidate screening, interviewing, final selection and set up - Developing and expanding new products for homeworker sales - Developing homeworker strategies to assist them with expanding their business, as well as assisting with promotion techniques - Marketing - developing new sales leads through advertising and the creation of sales leaflets and promotions, and regular mailshots - Attending conference, events and roadshows to increase visibility and attract home workers. EXPERIENCE REQUIRED: You must already be working within Travel Franchise Recruitment or as a Business Development Manager / Agency Sales for a Tour Operator THE PACKAGE: This package is negotiable; my client is interested in hearing what package the ideal candidate is on and what would tempt them to move! INTERESTED? Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on (phone number removed) or (url removed) Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! You must have the right to work in the UK. Unfortunately unsuccessful candidates will not be contacted due to high volume of applications.

Purpose: To deliver the highest level of support to travel agents by taking full responsibility for resolving all post booking related issues in a manner that promotes and enhances the company's reputation. To establish and maintain rapport with travel agents with the objective of leaving them impressed with the efficient delivery of superior quality support from both you and the company. Key Duties and Responsibilities include: To resolve issues raised by telephone calls or emails from travel agents quickly and efficiently while maintaining the highest level of courtesy and professionalism. To deal with schedule changes received from airlines via Galileo To demonstrate an ability to communicate effectively with agents, to manage the conversation and to make good decisions in a pressurised environment. To investigate and understand issues relating to requests from travel agents to amend or cancel reservations and to effectively action these requests in a swift and complete manner. This will include amending dates, upgrading tickets, route changes, name changes refunds and seat/meal request. To ensure that booking processes are streamlined by efficiently using queues, booking notes and email communication wherever relevant. To amend hotel, car hire and transfer reservations, contact suppliers using email and telephone in an efficient manner that ensures that all amendments are actioned correctly and completely, leaving no lose ends. To action ETA's (visa's), API's, Mobility Forms within set timeframes. To be able to work to targets and deadlines while maintaining the highest quality of customer care handling. To support other members of the department and company overall by promoting a positive "can do" attitude. To assist with any other Flights department where necessary. Excellent written and oral communication competency. A willingness to take responsibility and to work as a part of a close team. Ability to adapt to the company culture and live the company values. The package: A competitive salary Hybrid (after probation) Monday - Friday role in North London with 1 in 3 Saturday's (Day off in lieu) Professional development and growth within the company.

Our client, a Luxury Tailor-Made Tour Operator based in the North-West are expanding their team and are looking for Destination Specialists for USA & Canada . Specialising in luxury long-haul, they create bespoke itineraries from super luxury beach holidays to multi-centre adventure holidays, travelling independent or as part of a group. Whatever their High-Net-Worth Clients are seeking, they can create! If you have solid experience in luxury, long-haul sales via the trade, as a Travel Consultant, and excellent knowledge of the USA & Canada , this is a great new opportunity on the travel job market. JOB DESCRIPTION: Luxury Travel Consultant Liaising via phone and email, primarily via Travel Agencies to put together a variety of wonderful travel itineraries, for luxury budgets Aim to make dream holidays a reality by ensuring you understand all the clients' needs, to create the most appropriate itinerary Types of holidays vary with the needs of the clients: beach, adventurer, history, culture, exploring the natural world, city destinations, multi-centres, independent or group travel Source ground arrangements with overseas supplier. Using your travel industry experience and solid destination / product knowledge to assist you in advising your clients on their options. Offering excellent customer service throughout the process, to ensure an amazing holiday experience including follows ups post travel Working towards sales targets to achieve commission that is uncapped. Working hours (Apply online only) Mon-Fri (Saturdays on a fair rota basis with a day off in lieu) EXPERIENCE REQUIRED: Luxury Travel Consultant This is an excellent position working for an established and growing specialist Tour Operator as a USA & Canada Travel Consultant . You will have previous experience of working for a luxury Tour Operator, have sold long-haul and tailor-made itineraries to the USA & Canada. Or maybe you have a passion for the USA & Canada and have retail travel experience and would like to make the transition over to Tour Ops! THE PACKAGE: Starting salary is dependent on experience/negotiable + uncapped commission. This company focuses on their team, the culture, the progression, and prides itself on a positive and supportive environment. They are keen on internal progression if an individual seeks it, and they offer social and travel opportunities, as well as discounted travel for you and your family. INTERESTED? Please follow the instructions to apply attaching your CV. This vacancy is being managed by Nichola on (phone number removed) (url removed)

Job Title: Marketing Manager - Inbound DMC (Tourism) Location: Edinburgh / Hybrid Salary: 45,000 - 50,000 per annum My client is a dynamic and growing inbound Destination Management Company (DMC) based in the heart of Edinburgh, providing tailor-made travel experiences to international clients. As they continue to expand, they are looking for an experienced and strategic Marketing Manager to join the team. This is an exciting opportunity to shape and lead their marketing initiatives. The Role: As the Marketing Manager, you will take the lead in developing, executing, and optimizing the marketing strategy to drive brand awareness, customer engagement, and business growth. Your role will focus on driving inbound leads, creating compelling content across various digital and traditional channels. Key Responsibilities as a Marketing Manager: Develop and implement comprehensive marketing strategies to promote our inbound travel services and grow our brand presence. Manage and optimize multi-channel campaigns across social media, email, SEO, PPC, and content marketing platforms. Analyze market trends, customer data, and competitive landscape to inform strategic decisions and marketing tactics. Manage and grow the Group's social media presence across platforms like LinkedIn, Instagram, and Facebook. Collaborate with the sales and operations teams to ensure alignment of marketing strategies with business objectives. Utilize data-driven insights to measure campaign effectiveness and make continuous improvements. Oversee the management of digital tools, including the website and CRM, ensuring seamless user experience and strong conversion rates. Mentor and support the development of junior team members and external agencies. Where required, international travel will be in compliance with the company's Business Travel Policy What We're Looking For: Proven experience (3-5 years) in marketing, ideally in the travel, tourism, or hospitality sector. A solid understanding of inbound marketing strategies and the use of media platforms (social, content, email, etc.) to drive results. Experience with Tourplan or similar DMC software is highly desirable. Strategic thinker with excellent analytical skills - you can turn data into actionable insights. Strong communication skills and the ability to collaborate effectively with cross-functional teams. A proactive, results-driven attitude with the ability to manage multiple projects simultaneously. A passion for travel and a deep understanding of Ireland and the UK as destinations. What We Offer: Competitive salary of 45,000 - 50,000 depending on experience. Flexible working arrangements (Edinburgh-based with hybrid options). A dynamic and supportive team environment. Opportunities for professional development and career growth. Discretionary company bonus A chance to make a real impact within a growing business. If you're a strategic, results-focused marketer with a passion for the travel industry, we'd love to hear from you! Please click to apply or send your CV to (url removed) or call Nichola on (phone number removed).

A leading specialist and luxury Tour Operator is seeking an experienced Aftersales & Customer Service Consultant to join their team. A key role in contributing to the smooth-running of the Aftersales & Operations department with specific responsibility for providing an exemplary pre and post-sale service to our customers and maintaining professional working relationships with our supplier partners. This is a premium high-end tour operator and delivering excellent customer service is of the upmost importance to them; their goal is to create unforgettable holiday experiences for clients, and keep them coming back to us year after year. This position is on a hybrid working model, however slightly different with 2 days office and 3 days at home! JOB DESCRIPTION: A key role in contributing to the smooth-running of the Aftersales & Operations department with specific responsibility for providing an exemplary pre and post-sale service to our customers and maintaining professional working relationships with our supplier partners. Answer incoming customer phone calls and take appropriate action for each call Answer incoming customer emails and take appropriate action for each email Input data into the reservation system platform to keep each existing customer record updated and to enter new records when appropriate Liaise with suppliers to fulfil the customer request - e.g. flight seats, airport assistance Work with the Operations team to fulfil customer requests - e.g. extra hotel nights, dietary requirements Adopt company policies to resolve customer service issues, post and pre-sale Any other duties that the group requires relating to the operational running of the business. Deliver on personal, departmental and company targets as set-out by Operations Manager EXPERIENCE REQUIRED: Travel Industry experience is required Previous customer service and/or aftersales experience from a Travel Company, with a customer focussed approach and the drive to exceed the customers' expectations. THE PACKAGE: Salary is from 25K HOURS AND DAYS OF WORK - Mon - Saturday (2 Saturday's a month) (Apply online only) HYBRID - BIRMINGHAM (2 days office 3 days remote) INTERESTED? Follow the instructions to apply, attaching your CV. This vacancy is being managed by (url removed) / (phone number removed)

As the Business Travel Out of Hours Manager, you'll play a key role in ensuring our clients receive exceptional support outside standard business hours. This is a hands-on operations role: you'll lead by example, managing travel operations, maintaining service excellence, and supporting a dedicated team to deliver seamless travel experiences. You will be the escalation point for urgent or VIP issues, produce clear MI/insightful reporting for senior executives, drive continuous improvement, and coach and develop your team. You'll work closely with our Business Travel day-team colleagues to ensure a seamless service and will be an integral part of our Corporate team. If you have a background in Business Travel Management and troubleshooting, and you're passionate about delivering outstanding customer service while making a real impact, we'd love to hear from you. The Job: Operational leadership (hands-on): Work live queues, manage complex reissues and set the standard for accuracy, speed and service. Team management: Lead and motivate a small out-of-hours team, oversee rotas and workload allocation, run huddles/briefs, and manage performance and wellbeing. Reporting & insight: Produce weekly/monthly MI (SLAs, response times, feedback, cost-savings). Present trends, risks and actions to senior executives. Policy & compliance: Develop, implement and oversee company travel policies and procedures; ensure adherence to client-specific policies, processes and SLAs. End-to-end reservations: Handle and manage reservations across air, rail, car hire and accommodation in line with policies and processes. Client relationship management: Build and maintain strong relationships across our client portfolio; act as an ambassador. Training & development: Onboard new starters, create refresher and cross-training plans, conduct call/booking quality audits, and deliver coaching to lift capability. Continuous improvement: Champion customer satisfaction, root-cause analysis and service improvements; document and share best practice/playbooks. Seamless continuity: Partner closely with day-team colleagues and Management team to ensure handovers, escalations and communications are tight and consistent across the Corporate team Skills Required: Proven, hands-on leadership managing a small team in a fast-paced, multi-channel operations environment. Expert user of travel booking technologies such as Travelport (Galileo), Amadeus, Evolvi and Conferma. Strong travel product and geographical knowledge, with the ability to upsell and enhance the client experience. Experience in training, coaching and quality assurance; comfortable giving feedback and developing others. Excellent written and verbal communication; calm under pressure with strong problem-solving and prioritisation skills. High attention to detail and a commitment to compliance, accuracy and client satisfaction. A collaborative teammate who can also work independently and take ownership end-to-end. Highly motivated with a track record of achieving goals and exceeding performance targets The Package: Salary dependant on experience Remote working option Hours: Monday - Friday (Apply online only) ; Weekends (Apply online only) If you are interested in the above vacancy please click 'APPLY' or email your cv to (url removed)

One of our favourite TMC's to work with are now seeking a Corporate Operations Manager to join them. Duties: Manage the London Corporate team for both operational performance and all aspects of general staff management. Oversee the daily function of all Corporate business within the London office to achieve an effective, successful and profitable operation. Work with Operations Director to evenly distribute client accounts in consideration of agent/client compatibility and regional workloads, ensuring processes remain for continuity of service by all agents for any client. Provide support, mentoring and coaching to enable staff to effectively and accurately service clients. Observe day-to-day agent Corporate tasks to ensure all responsibilities are fulfilled. Take ownership of personal and team understanding and adherence to all applicable policies and rules, with a focus on PCI and anti-bribery compliance. Monitor, identify and address training needs and devise development/progression plans. Coordinate staff holidays and other absences, ensuring all are recorded and processed correctly. Attend and encourage attendance to agreed and relevant training and Lunch & Learn sessions, familiarisations, supplier functions and events etc. Complete appraisal reviews according to company procedures. Conduct regular team meetings and meet with individuals as required. Check departmental staff resourcing and actively participate with recruitment activities alongside the Operations Director. Supervise the implementation of new client accounts. Seek to minimise errors and costs and maximise revenue and profits for both individual agents and the division as a whole. Review monthly P&L figures and contribute to annual budget and forecast processes. Package: Hybrid working - London Salary 55,00 Plus Bonus Luxury offices in Central London location Fantastic benefits Ever growing company interested apply here now or email (url removed)

Experienced in retail travel and looking to move into the Tour Operator side of the Industry? Recently studied Travel & Tourism and looking for your first role in Travel? Looking for a Monday - Friday / hybrid role? Look no further! We are working with a reputable Tour Operator based in SW London, who are looking for a Support Consultant to join their Sales and Customer Service team. The role: Produce professional and accurate documentation within agreed deadlines Communicate with clients and agents via phone and email to gather all required information ahead of travel Run booking reports to confirm readiness for documentation Liaise with Product teams to ensure accuracy for each departure Deliver service that consistently delights customers and drives positive experiences Aim for first-time resolution to minimise repeat customer contact Communicate clearly and proactively to reduce customer effort at every stage Coordinate with internal departments to fully represent the customer's needs Honour all commitments to customers with timely follow-up Liaise with external suppliers and third-party providers Book travel services and manage brochure distribution and stock levels Support all departments where required During peak demand, act as first point of contact to assist with calls and email enquiries Provide personalised service, recognising individual customer requirements Accurately capture detailed information using in-house booking systems About you: Some experience within Travel & Tourism (desirable) Proven commitment to delivering exceptional customer service Strong written and verbal communication skills Excellent organisation and time management Positive, proactive and enthusiastic attitude High level of accuracy and attention to detail Ability to meet deadlines and remain composed under pressure Self-motivated with the ability to work collaboratively as part of a team Willingness to take ownership and demonstrate initiative The package: A starting salary of 25,000 Flexible workplace culture with hybrid working model 4 weeks of annual leave plus bank holidays and a bonus week Learning Allowance, access funds to use towards your learning and development Experience our premium products through familiarisation trips Opportunity to Work From Anywhere for up to 20 days per year Opportunities for giving back through our One Tomorrow Foundation and volunteer leave Paid Parental Leave Employee Assistant Program Family and Friends travel discounts Highly engaged team and great company culture Interested? Please click APPLY or contact (url removed)

Do you love cruise? Know your ships? And have an abundance of cruise knowledge? Previous product experience? Then this is the role for you My client is an award-winning tour operator based in Chester and they are seeking a Cruise product Exec to join their new team! This is a fresh, new and exciting role where you will be responsible in marketing leading rates, aiding in the creation of cruise product strategy, building relationships with cruise suppliers and ensuring cruise product is loaded correctly as well as remaining competitive. This is a full time, hybrid or office-based role in Chester. Monday to Friday with a salary of up to 26k depending on experience. What will I be doing? Responsible for supporting the Senior Cruise Development Manager in negotiating market leading rates, exclusive offers and availability with cruise suppliers. Aiding in the creation of the product strategy for our strategic cruise suppliers, specifically completing market research, competitor analysis and cruise product performance reviews. Supporting in the development and management of cruise supplier relationships across a range of cruise lines and across a range of international destinations. Responsibility for ensuring cruise suppliers pass across all information ready for loading into our booking systems. Ensuring our Cruise Product remains competitive through analysis of rates versus competition, and the follow-up required with cruise suppliers. Helping to ensure all designated Cruise Product lines and suppliers adhere to full Health and Safety requirements. Supporting the sales teams with cruise product training and information. What will I be doing? Hybrid & Office based in Chester, with free parking Monday to Friday office hours A salary of up to 26k DOE Company pension 22 days holiday Plus many, many more benefits! Experience Required Ideally have previous experience working within a Cruise - Product/Purchasing/Sales role within a UK Tour Operator. Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint). Good interpersonal, communication skills and attention to detail. Excellent team player with the ability to work independently. Ability to organise, prioritise and manage own workload efficiently to tight deadlines. Self-motivated, proactive and enthusiastic. INTERESTED? Please follow the instructions to apply attaching your CV! For any further information please call (phone number removed) email (url removed) If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!

Fantastic new role are you from a Commercial/ Marketing background within the travel sector if so carry on reading As a Commercial and Marketing Manager, you'll play hands-on role to support and lead the commercial strategy across marketing and product functions. Reporting directly to the Director, this position is responsible for executing commercial and marketing plans to build brand visibility, revenue growth, customer acquisition and retention. This role brings together practical execution, data-driven insight, and leadership to achieve commercial success. Key Commercial Responsibilities Strategic Ownership: - Execute marketing and product strategies aligned with company goals. Support the product portfolio performance, ensuring profitability & market relevance across all product lines. Assist in forecasting and managing revenue targets across marketing and product lines. Manage the marketing budget to ensure efficient allocation and strong ROI. Identify and support delivery of new or expanded revenue opportunities. Present key performance data to the Senior Management Team (SMT), including lead volumes and campaign metrics, to support strategic decision-making and business planning ensuring marketing activity is delivered on time, within budget, and with clear ROI. Brand and Market Positioning: Plan and deliver multi-channel marketing activity to drive customer acquisition, conversion, and loyalty. Oversee paid media, SEO, email, organic social, partnerships, and offline marketing. Create and manage PR initiatives including media relations, press releases, and press trips. Contribute to pricing strategies and revenue models for products and campaigns. Monitor competitor activity and market trends to inform commercial strategy. Partnerships & External Relations: Build and manage Coop Partnership strategies with tourist boards, cruise lines, and other strategic partners. Support commercial negotiations with suppliers and external partners. Manage agencies and retainer partners to ensure commercial value and alignment. Performance & Data-Driven Decision Making: About You Proven experience in a commercial, product, or marketing management role within the travel industry. Hands-on marketing experience across digital and offline channels, with a focus on performance and ROI. Excellent communication and negotiation skills, with confidence in representing the business externally. Experience leading and developing small teams. Strong analytical skills, with the ability to interpret data and make commercially sound decisions. Understanding of product development, contracting, and supplier negotiation. Bring experience or a strong understanding of the Latin American tourism sector. o Have excellent communication skills and enjoy collaborating across departments. Package Hybrid - 2 days in office 3 from home. Monday- Friday Modern office in South West London Salary up to 45,000 Please email (url removed) or apply here

Are you sales driven with a passion for Cruises? This luxury tailor made cruise company are expanding their team of homeworking Cruise Consultants. You will be putting together tailor made cruise holidays including river, luxury and expedition cruising. If you are looking for competitive basic salary, uncapped commission, and the flexibility to work from home, please apply now! JOB DESCRIPTION: Taking enquires over the phone and email for worldwide cruise holidays Offer expertise, advice and knowledge to Travel Agent partners and customers about destinations, cruises, airlines and ground arrangements. Switch selling to different dates or cabins Provide packages that are "tailor-made" to suit the individual needs of our clients. Converting sales enquiries into confirmed bookings Reaching and exceeding sales targets to earn commission Take advantage of opportunities and up-sell whenever possible. EXPERIENCE REQUIRED: Proven ability of meeting/exceeding sales targets whilst ensuring high levels of customer service Minimum of 3 years' experience as a cruise specialist Experience using a GDS is an advantage Knowledge of cruise and the travel industry Possess confident, professional, friendly approach to building client rapport and forging long-lasting relationships Knowledge/experience of worldwide travel Thrive in periods of pressure Ability to manage multiple software applications THE PACKAGE: A competitive starting salary of 25,000 - 28,000 + uncapped commission Fully Homeworking Remote training HOURS: Working shifts between 9am - 8pm, Monday - Sunday INTERESTED? Please follow the instructions to apply attaching your CV! For any further information please call (phone number removed) or email (url removed) If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our detail