BJS Distribution Storage and Couriers

Job Description and Person Specification Job Title: Senior Business Development Manager Department: Sales & Business Development Reporting to: Managing Director Role Overview The Senior Business Development Managers responsible for driving new business growth across the UK by developing strategic relationships with prospective clients and securing long-term commercial partnerships. The role focuses on identifying business opportunities, understanding client challenges, and delivering tailored outsourcing solutions that support business growth and operational efficiency. This position adopts a consultative sales approach, leveraging networking, referrals, LinkedIn, industry events, and targeted business development activities to build a strong pipeline. Working closely with the Marketing and Operations teams, the Senior Sales Professional will manage the full sales cycle while ensuring an exceptional client experience from initial engagement through to onboarding. Business Development Develop and execute strategic sales plans to generate new business opportunities across the UK. Identify, qualify, and convert new business prospects through networking, referrals, LinkedIn, industry events, and targeted outreach. Build and maintain a strong pipeline of qualified opportunities. Achieve individual revenue and business development targets. Client Relationship Management Build and maintain strong relationships with business owners, directors, and senior decision-makers. Conduct consultative meetings to understand client requirements and recommend tailored outsourcing solutions. Develop long-term partnerships that support client retention and future account growth. Ensure a professional and high-quality customer experience throughout the sales process. Sales Management Prepare and present proposals, quotations, and commercial presentations. Negotiate commercial terms and successfully close new business opportunities. Manage the complete sales cycle from initial prospecting through to contract completion. Maintain accurate CRM records, sales forecasts, and pipeline reporting. Collaboration & Market Development Work closely with Marketing to support lead generation campaigns and market initiatives. Collaborate with Operations to ensure a smooth client handover and onboarding process. Monitor market trends, competitor activity, and emerging business opportunities. Represent the business professionally at networking events, exhibitions, and client meetings. Key Deliverables Achievement of monthly and annual sales revenue targets. Generation of a consistent pipeline of qualified business opportunities. Successful acquisition of new clients and long-term commercial partnerships. Accurate CRM management and sales forecasting. High levels of client satisfaction throughout the sales process. Effective collaboration with internal departments to ensure seamless service delivery. Additional Responsibilities Promote the Beyond Just Service brand within the marketplace. Maintain a strong understanding of the company's services and industry developments. Contribute ideas to improve sales processes and business development strategies. Attend internal meetings, training sessions, networking events, and client visits as required. Ensure compliance with company policies, procedures, and professional standards. Support wider commercial initiatives and business growth projects as required. Essential Experience Minimum of 5 years' successful experience in B2B sales or business development. Proven track record of generating and closing new business opportunities. Experience engaging with business owners, directors, and senior stakeholders. Strong consultative and solution-led sales approach. Experience managing the full sales cycle. Proficient in CRM platforms such as HubSpot, Salesforce, or similar. Desirable Experience Experience within Business Process Outsourcing (BPO), outsourcing, logistics, professional services, or SaaS. Existing network of business contacts across the UK. Experience selling business services or managed solutions. Skills & Attributes Excellent communication, presentation, and negotiation skills. Strong relationship-building and stakeholder management abilities. Commercially focused with a results-driven mindset. Self-motivated and capable of working independently. Highly organised with excellent time management skills. Professional, resilient, and adaptable within a fast-paced environment. Strong problem-solving and decision-making capabilities.

Job Description and Person Specification Job Title: CS Advisor Department: BJS Extra Reporting to: Manager _ Job Summary Act as a key point of contact for customers on the day of delivery and installation services, ensuring a smooth, professional, and customer-focused experience from start to finish. Provide clear communication, manage expectations, and coordinate effectively with internal teams to resolve issues quickly and maintain high levels of customer satisfaction. Main Duties Act as the main point of contact for customers on the day of delivery and installation services, providing timely updates and ensuring a seamless service experience. Respond to customer queries and complaints promptly, ensuring all issues are acknowledged, logged, and resolved within agreed timeframes. Maintain clear and consistent communication with customers throughout the delivery process to manage expectations effectively. Liaise with internal departments such as transport, warehouse, and operations to coordinate resolutions and ensure efficient delivery service. Update customer service databases, trackers, and CRM systems in real time with accurate and detailed information. Perform customer verification checks in line with company procedures to ensure data accuracy and security. Follow up on customer interactions to confirm issues have been resolved and service expectations have been met. Proactively escalate complex or unresolved issues to senior team members or management when required. Contribute to maintaining high levels of customer satisfaction through professional communication and effective problem-solving. Required Skills, Competencies and Experience Strong communication skills, both written and verbal Ability to remain calm and professional under pressure Excellent attention to detail and accuracy in record keeping Strong problem-solving and decision-making abilities Ability to multitask and manage workload in a fast-paced environment Strong teamwork and cross-departmental collaboration skills Customer-focused mindset with a commitment to service excellence