Join Our Team as a Client Operations Manager Location: Chesterfield, Derbyshire Are you an experienced Client Operations Manager looking for a fresh challenge? If so, we could have the perfect opportunity for you. As we continue our growth journey this newly created role within our Service Operations Team will be responsible for building and maintaining strong relationships between our clients and click apply for full job details
Jan 31, 2026
Full time
Join Our Team as a Client Operations Manager Location: Chesterfield, Derbyshire Are you an experienced Client Operations Manager looking for a fresh challenge? If so, we could have the perfect opportunity for you. As we continue our growth journey this newly created role within our Service Operations Team will be responsible for building and maintaining strong relationships between our clients and click apply for full job details
Join Our Team as a Senior Operations Manager Location: Chesterfield, Derbyshire Are you an experienced Senior Operations Manager with a proven background within pensions looking for a fresh challenge? If so, we could have the perfect opportunity for you. Senior Operations Managers are accountable for the effective management of the operation with responsibility for achieving key targets and delivery of positive outcomes for members. The ability to manage operations on a day-to-day basis through leadership of a team, driving performance and continuous improvement whilst progressing development of longer-term strategy will be key to the success in this role. The role of Senior Operations Manager provides a vital link between front line operations, senior management and third-party providers, requiring strong leadership, communication and influencing skills as well as operational experience at a level where performance is driven through team development. An advocate for change with the ability to thrive and drive performance in an environment where this is part of the everyday. The Senior Operations Manager will role model our values and be responsible for delivering change effectively through team members. What you'll do: Proactively monitor service performance and KPIs to anticipate and address issues impacting Member Experience and operational effectiveness. Engage with Planning, Reporting & MI on forward planning to ensure resources are aligned to demand forecasts, setting direction on key priorities. Use reporting and analysis tools to improve the quality and speed of operational decision making, in partnership with Planning, Reporting & MI. Deal with escalations and put in place plans to avoid repeat complaints, errors and breaches. Prepare and present regular service performance updates to senior stakeholders. Ensure fit for purpose processes and procedures are in place to meet Member Services goals and plans. Implement improvements to ways of working across Member Services that empower staff and reinforce Brightwell's values and behaviours. Work in partnership with Risk & Compliance and Operational Excellence functions to undertake root cause analysis and drive process improvement/quality standards. Establish a strong coaching and performance culture, which empowers direct reports increasing their capability and performance. Set goals, objectives and quality standards for the team and support individuals to make it happen. Recognise and reward outstanding performance across Member Services and work with colleagues to provide feedback and support to address individual performance issues. Monitor and manage attendance to include overtime, annual leave and absenteeism across service operations to meet operational KPIs and budget limits. This role would suit someone with: Proven management experience with strong leadership skills - a role model. A strong knowledge of the pensions. PMI qualified or working towards qualification. Solid experience in operations management. In-depth knowledge of all Microsoft Office software. A positive and professional attitude. The ability to work to deadlines and manage workload appropriately. Experience in operations management in a change environment. Experience of identifying and driving continuous improvement. Experience of successfully leading a team responsible for delivery of multiple services to a high standard. Strong relationship skills with the ability to communicate / interact at all levels within the organisation and external to the organisation. Strong diagnostic, analytical and process skills. Ability to work under pressure. Proven management experience in the pensions industry (desirable). Have a working knowledge of: Scheme rules and practices to include experience of working with defined benefit, defined contribution and hybrid arrangements (desirable). HMRC rules and regulations (desirable). Pensions and related employer legislation (desirable). Why Brightwell? As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: Annual performance bonus. 25 days holiday (increasing to 30 with service) plus bank holidays. A pension with 15-17% employer contributions (depending on age). 8 x salary Life Insurance. Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave) Free health assessments. Health cash plan. Professional study support. Employee Assistance Programme and free Wellhub wellness network platform access. Free on-site parking. Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell's RISE corporate values: Responsible, Impactful, Supportive & Expert. Apply Now!
Jan 29, 2026
Full time
Join Our Team as a Senior Operations Manager Location: Chesterfield, Derbyshire Are you an experienced Senior Operations Manager with a proven background within pensions looking for a fresh challenge? If so, we could have the perfect opportunity for you. Senior Operations Managers are accountable for the effective management of the operation with responsibility for achieving key targets and delivery of positive outcomes for members. The ability to manage operations on a day-to-day basis through leadership of a team, driving performance and continuous improvement whilst progressing development of longer-term strategy will be key to the success in this role. The role of Senior Operations Manager provides a vital link between front line operations, senior management and third-party providers, requiring strong leadership, communication and influencing skills as well as operational experience at a level where performance is driven through team development. An advocate for change with the ability to thrive and drive performance in an environment where this is part of the everyday. The Senior Operations Manager will role model our values and be responsible for delivering change effectively through team members. What you'll do: Proactively monitor service performance and KPIs to anticipate and address issues impacting Member Experience and operational effectiveness. Engage with Planning, Reporting & MI on forward planning to ensure resources are aligned to demand forecasts, setting direction on key priorities. Use reporting and analysis tools to improve the quality and speed of operational decision making, in partnership with Planning, Reporting & MI. Deal with escalations and put in place plans to avoid repeat complaints, errors and breaches. Prepare and present regular service performance updates to senior stakeholders. Ensure fit for purpose processes and procedures are in place to meet Member Services goals and plans. Implement improvements to ways of working across Member Services that empower staff and reinforce Brightwell's values and behaviours. Work in partnership with Risk & Compliance and Operational Excellence functions to undertake root cause analysis and drive process improvement/quality standards. Establish a strong coaching and performance culture, which empowers direct reports increasing their capability and performance. Set goals, objectives and quality standards for the team and support individuals to make it happen. Recognise and reward outstanding performance across Member Services and work with colleagues to provide feedback and support to address individual performance issues. Monitor and manage attendance to include overtime, annual leave and absenteeism across service operations to meet operational KPIs and budget limits. This role would suit someone with: Proven management experience with strong leadership skills - a role model. A strong knowledge of the pensions. PMI qualified or working towards qualification. Solid experience in operations management. In-depth knowledge of all Microsoft Office software. A positive and professional attitude. The ability to work to deadlines and manage workload appropriately. Experience in operations management in a change environment. Experience of identifying and driving continuous improvement. Experience of successfully leading a team responsible for delivery of multiple services to a high standard. Strong relationship skills with the ability to communicate / interact at all levels within the organisation and external to the organisation. Strong diagnostic, analytical and process skills. Ability to work under pressure. Proven management experience in the pensions industry (desirable). Have a working knowledge of: Scheme rules and practices to include experience of working with defined benefit, defined contribution and hybrid arrangements (desirable). HMRC rules and regulations (desirable). Pensions and related employer legislation (desirable). Why Brightwell? As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: Annual performance bonus. 25 days holiday (increasing to 30 with service) plus bank holidays. A pension with 15-17% employer contributions (depending on age). 8 x salary Life Insurance. Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave) Free health assessments. Health cash plan. Professional study support. Employee Assistance Programme and free Wellhub wellness network platform access. Free on-site parking. Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell's RISE corporate values: Responsible, Impactful, Supportive & Expert. Apply Now!
Join Our Team as a Client Operations Manager Location: Chesterfield, Derbyshire Are you an experienced Client Operations Manager looking for a fresh challenge? If so, we could have the perfect opportunity for you. As we continue our growth journey this newly created role within our Service Operations Team will be responsible for building and maintaining strong relationships between our clients and Brightwell. You will be a key player in ensuring client satisfaction, the role provides a vital link between the client stakeholders and colleagues across Brightwell. As an advocate for change the Client Operations Manager will identify opportunities to build or improve upon our product portfolio contributing to Brightwell's growth strategy and ensuring excellent client satisfaction. What you'll do: Manage a portfolio of pension clients, acting as point of contact at a strategic and tactical level with senior client management members and other associated stakeholders, building strong client relationships. Within Brightwell, work with the wider business functions to ensure all client requirements are met to the highest quality and supporting the senior management team to build and maintain client relationships. Support the development of proposals and presenting these to new clients. Identify and develop opportunities for commercial growth and client service level enhancement. Supporting planning and implementation activities at a senior level. Report key delivery successes and anticipating client concerns and managing client stakeholder expectations in consideration of operational performance fluctuations, changes in service delivery (including regulatory changes) and project work. Managing day-to-day communications proactively where appropriate, setting expectations for response turnaround to help ensure consistency of treatment across the client portfolio. Develop and implement client retention strategies and account development in support of Brightwell's strategic agenda for growth. Oversee client reporting, working with the wider business to ensure reporting is provided to clients on schedule and support with presentations to clients. Understand and leverage opportunities to create solutions that meet all stakeholder requirements Act as a day-to-day contact for client enquiries, setting expectations for response turnaround and ensuring agreed targets are met This role would suit someone with: A proven track record in developing and maintaining client relationships including senior stakeholder management. A high level of commercial awareness with experience in the identification, development and implementation of products and services to meet emerging client needs Experience in the sale of new products and services to existing and potential clients The ability to build and maintain strategic partnerships with stakeholders Strong influencing skills with the ability to communicate effectively at all levels within and external to the organisation A positive and professional attitude The ability to work to deadlines and manage workload appropriately Experience of operating in a change environment Experience of identifying and driving continuous improvement Proven management experience in the pensions industry (desirable) Why Brightwell? As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: Annual performance bonus of up to 20%. 25 days holiday (increasing to 30 with service) plus bank holidays. A pension with 15-17% employer contributions (depending on age). 8 x salary Life Insurance. Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave) Free health assessments. Health cash plan. Professional study support. Employee Assistance Programme and free Wellhub wellness network platform access. Free on-site parking. Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell's RISE corporate values: Responsible, Impactful, Supportive & Expert. Apply Now!
Jan 29, 2026
Full time
Join Our Team as a Client Operations Manager Location: Chesterfield, Derbyshire Are you an experienced Client Operations Manager looking for a fresh challenge? If so, we could have the perfect opportunity for you. As we continue our growth journey this newly created role within our Service Operations Team will be responsible for building and maintaining strong relationships between our clients and Brightwell. You will be a key player in ensuring client satisfaction, the role provides a vital link between the client stakeholders and colleagues across Brightwell. As an advocate for change the Client Operations Manager will identify opportunities to build or improve upon our product portfolio contributing to Brightwell's growth strategy and ensuring excellent client satisfaction. What you'll do: Manage a portfolio of pension clients, acting as point of contact at a strategic and tactical level with senior client management members and other associated stakeholders, building strong client relationships. Within Brightwell, work with the wider business functions to ensure all client requirements are met to the highest quality and supporting the senior management team to build and maintain client relationships. Support the development of proposals and presenting these to new clients. Identify and develop opportunities for commercial growth and client service level enhancement. Supporting planning and implementation activities at a senior level. Report key delivery successes and anticipating client concerns and managing client stakeholder expectations in consideration of operational performance fluctuations, changes in service delivery (including regulatory changes) and project work. Managing day-to-day communications proactively where appropriate, setting expectations for response turnaround to help ensure consistency of treatment across the client portfolio. Develop and implement client retention strategies and account development in support of Brightwell's strategic agenda for growth. Oversee client reporting, working with the wider business to ensure reporting is provided to clients on schedule and support with presentations to clients. Understand and leverage opportunities to create solutions that meet all stakeholder requirements Act as a day-to-day contact for client enquiries, setting expectations for response turnaround and ensuring agreed targets are met This role would suit someone with: A proven track record in developing and maintaining client relationships including senior stakeholder management. A high level of commercial awareness with experience in the identification, development and implementation of products and services to meet emerging client needs Experience in the sale of new products and services to existing and potential clients The ability to build and maintain strategic partnerships with stakeholders Strong influencing skills with the ability to communicate effectively at all levels within and external to the organisation A positive and professional attitude The ability to work to deadlines and manage workload appropriately Experience of operating in a change environment Experience of identifying and driving continuous improvement Proven management experience in the pensions industry (desirable) Why Brightwell? As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: Annual performance bonus of up to 20%. 25 days holiday (increasing to 30 with service) plus bank holidays. A pension with 15-17% employer contributions (depending on age). 8 x salary Life Insurance. Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave) Free health assessments. Health cash plan. Professional study support. Employee Assistance Programme and free Wellhub wellness network platform access. Free on-site parking. Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell's RISE corporate values: Responsible, Impactful, Supportive & Expert. Apply Now!
Join Our Team as a Senior Pensions Finance Administrator Location: Chesterfield, Derbyshire Are you passionate about Finance and providing high-quality service? Would you be keen to work in an exciting, growing, award-winning business in a highly supportive environment? If so, we want to hear from you! Due to growth and demand across our new and existing clients, we are seeking a Finance Administrator to join our Dynamic team. This role is a pivotal part of the finance team, responsible for overseeing and processing a wide range of financial transactions within the general accounting framework. You will focus on the pensions area of our clients, ensuring accuracy, compliance, and timely execution of all related activities. What you'll do: Check, approve and report across various cash flow, balances and transactions. Reconcile and invest monthly contributions and member AVC investments accurately and on time. Prepare and review monthly accounts, journals, and reports to ensure compliance and accuracy. Manage AVC investment transactions, including sales, purchases, and disinvestments. Process and authorise payments such as pension lump sums, court orders, and voluntary deductions. Handle daily banking tasks, reconciliations, and funding requirements when providing cover. Liaise with third parties and support quarterly, annual, and ad-hoc duties as needed. Seasonal activities include getting involved with Audits and business continuity tasks. This role would suit someone with: Is AAT part-qualified and has at least 2 years' experience in an accounts function. Has excellent Microsoft Office skills, particularly in Excel and Word, and understands general office procedures. Demonstrates strong numeracy, literacy, and IT skills, with accurate keyboard and data entry abilities. Possesses great interpersonal and communication skills (both written and verbal) and can build positive relationships. Is highly organised, detail-oriented, and able to manage multiple priorities effectively. Delivers excellent customer service, with a proactive and professional approach. Works well as a team player, showing initiative, flexibility, and problem-solving ability. Existing experience within AVC Investments is desired but not essential. Why Brightwell? As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: Annual performance bonus of up to 7%. 25 days holiday (increasing to 30 with service) plus bank holidays. A pension with 15-17% employer contributions (depending on age). 8 x salary Life Insurance. Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave) Free health assessments. Health cash plan. Professional study support. Employee Assistance Programme and free Wellhub wellness network platform access. Free on-site parking. Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell's RISE corporate values: Responsible, Impactful, Supportive & Expert. Apply Now!
Jan 29, 2026
Full time
Join Our Team as a Senior Pensions Finance Administrator Location: Chesterfield, Derbyshire Are you passionate about Finance and providing high-quality service? Would you be keen to work in an exciting, growing, award-winning business in a highly supportive environment? If so, we want to hear from you! Due to growth and demand across our new and existing clients, we are seeking a Finance Administrator to join our Dynamic team. This role is a pivotal part of the finance team, responsible for overseeing and processing a wide range of financial transactions within the general accounting framework. You will focus on the pensions area of our clients, ensuring accuracy, compliance, and timely execution of all related activities. What you'll do: Check, approve and report across various cash flow, balances and transactions. Reconcile and invest monthly contributions and member AVC investments accurately and on time. Prepare and review monthly accounts, journals, and reports to ensure compliance and accuracy. Manage AVC investment transactions, including sales, purchases, and disinvestments. Process and authorise payments such as pension lump sums, court orders, and voluntary deductions. Handle daily banking tasks, reconciliations, and funding requirements when providing cover. Liaise with third parties and support quarterly, annual, and ad-hoc duties as needed. Seasonal activities include getting involved with Audits and business continuity tasks. This role would suit someone with: Is AAT part-qualified and has at least 2 years' experience in an accounts function. Has excellent Microsoft Office skills, particularly in Excel and Word, and understands general office procedures. Demonstrates strong numeracy, literacy, and IT skills, with accurate keyboard and data entry abilities. Possesses great interpersonal and communication skills (both written and verbal) and can build positive relationships. Is highly organised, detail-oriented, and able to manage multiple priorities effectively. Delivers excellent customer service, with a proactive and professional approach. Works well as a team player, showing initiative, flexibility, and problem-solving ability. Existing experience within AVC Investments is desired but not essential. Why Brightwell? As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: Annual performance bonus of up to 7%. 25 days holiday (increasing to 30 with service) plus bank holidays. A pension with 15-17% employer contributions (depending on age). 8 x salary Life Insurance. Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave) Free health assessments. Health cash plan. Professional study support. Employee Assistance Programme and free Wellhub wellness network platform access. Free on-site parking. Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell's RISE corporate values: Responsible, Impactful, Supportive & Expert. Apply Now!
Join Our Team as an Onboarding Consultant Location: Chesterfield or London Are you a Project Manager with extensive experience in Management Consultancy? Are you looking to move into an internal role where you can work directly for a business and be part of building out bespoke solutions for your customers? If so, we want to hear from you click apply for full job details
Oct 06, 2025
Full time
Join Our Team as an Onboarding Consultant Location: Chesterfield or London Are you a Project Manager with extensive experience in Management Consultancy? Are you looking to move into an internal role where you can work directly for a business and be part of building out bespoke solutions for your customers? If so, we want to hear from you click apply for full job details
Join Our Team as a Deputy Head of Pensions Finance & Payroll Location: Chesterfield, Derbyshire An exciting opportunity has come available for a Deputy Head of Pensions Finance & Payroll to support the leadership and management of a high-performing team. In this pivotal role, youll be responsible for ensuring members benefits are paid accurately and on time, including the smooth and compliant proces click apply for full job details
Oct 01, 2025
Full time
Join Our Team as a Deputy Head of Pensions Finance & Payroll Location: Chesterfield, Derbyshire An exciting opportunity has come available for a Deputy Head of Pensions Finance & Payroll to support the leadership and management of a high-performing team. In this pivotal role, youll be responsible for ensuring members benefits are paid accurately and on time, including the smooth and compliant proces click apply for full job details
Location:Chesterfield, Derbyshire Are you an experienced Facilities Manager looking for a new challenge in a dynamic working environment? This role would be based on site at Brightwells Chesterfield offices five days a week and will see you leading on all things related to Facilities Management. It is a truly exciting time to join the team and really make the role your own! What youll do: Key Respo. . click apply for full job details
Sep 28, 2025
Full time
Location:Chesterfield, Derbyshire Are you an experienced Facilities Manager looking for a new challenge in a dynamic working environment? This role would be based on site at Brightwells Chesterfield offices five days a week and will see you leading on all things related to Facilities Management. It is a truly exciting time to join the team and really make the role your own! What youll do: Key Respo. . click apply for full job details