MOP Healthcare Ltd

Job Purpose To provide a professional, friendly and efficient reception and administrative service, ensuring that all visitors, residents, relatives, healthcare professionals and staff receive a positive first impression of the home. The Receptionist is responsible for managing the reception area, handling telephone enquiries, providing administrative support, maintaining accurate records and ensuring the smooth day-to-day operation of the reception function. The post holder will promote an excellent service experience, uphold confidentiality, and contribute to the efficient and professional running of the home in accordance with company policies, procedures and regulatory requirements. Reception Duties Welcome residents, relatives, visitors, contractors and healthcare professionals in a courteous and professional manner. Operate the main reception desk during working hours. Answer and direct telephone calls promptly and accurately. Take clear messages and ensure they are passed to the appropriate person. Monitor visitor sign-in and sign-out procedures. Issue visitor badges where required. Ensure safeguarding and security procedures are followed for all visitors. Maintain a clean, tidy and welcoming reception area at all times. Administration Provide general administrative support to the management and administration team. Prepare, scan, photocopy and file documents accurately. Maintain both paper and electronic filing systems. Process incoming and outgoing post. Order and maintain office stationery and supplies. Assist with data entry onto the home's electronic care and administration systems. Produce letters, reports and other documents as requested. Support the smooth day-to-day running of the office and reception. Digital Marketing Whilst not essential, we would particularly welcome applications from candidates who have experience of, or an interest in, creative digital marketing. This may include creating social media content, taking photographs, promoting the home online, designing simple promotional materials, or helping to maintain the home's digital presence. About You Previous experience in a reception, administration or office management role (care or healthcare experience is desirable but not essential. Excellent communication and customer service skills. Strong organisational and record-keeping skills. Confident handling confidential and sensitive information. Comfortable working independently and prioritising workload. An interest in digital marketing or social media would be an advantage. What We Offer ompetent in Microsoft Office, including Word, Excel and Outlook. A positive, calm, professional and reliable approach. Friendly, approachable and well presented. School-hours working pattern available, but prefer full time hours (9-5) Flexible and supportive working environment. Permanent role with long-term stability. Competitive salary dependent on experience. Opportunity to work within a respected, long-established care service. Supportive management team with a structured handover and ongoing support. How to Apply Please submit your CV together with a short covering letter outlining your relevant experience, why you are interested in joining our team, and your current availability.

Chef We re looking for an experienced and passionate Chef to join our award-winning care-home team. This isn t catering-by-numbers, it s about producing beautiful, nutritious food that genuinely makes a difference to people s lives. You ll enjoy creative input over menus, freshly sourced ingredients, and the chance to work in a calm, professional kitchen with a supportive team, no split shifts, no late nights, and no last-minute chaos. At £18 per hour, we re offering one of the most competitive rates in the area, reflecting the professionalism and pride we expect in every plate served. You ll take the lead on HACCP, allergen management, and EHO standards, supported by an excellent management and care team who value what you do. If you re a qualified chef looking for stability, respect, and the chance to cook with heart then this role is for you. Understanding of dysphagia and the IDDSI framework is desirable, but full training will be provided. Chef Responsibilities include: preparing good quality, nutritious meals according to the menu plan, including for specialist diets, including puree diet reducing waste completing written records adhering to food hygiene standards detailed understanding of allergens The position is full time with more favourable hours that traditional 'Kitchen' roles. We ask staff members to cover every other weekend all of which is negotialble with the successful candidate.