Arcas Technology Ltd

Arcas Technology is partnered with a leading Technology company who are currently looking for an experienced Infrastructure Engineer to join their business on a permanent basis. The role will focus on providing infrastructure support and ensuring services/solutions are configured and deployed as appropriate. You will be a key stakeholder of the IT infrastructure and as such will be expected to maintain high standards across all areas of responsibility. Responsibilities: Managing, provisioning and supporting End User Computing (EUC) in accordance with organisational norms. Designing and executing modifications to IT infrastructure or implementing new solutions and services. Facilitating end-user onboarding and training through knowledge dissemination and documentation. Collaborating with global vendors/partners to procure necessary hardware. Overseeing user access privileges and enforcing security protocols to safeguard sensitive data against unauthorised access. Key Skills: Proficiency in Microsoft 365 suite, encompassing Entra (Azure AD), Teams, Outlook Online, and Sharepoint. Demonstrated expertise in Microsoft Endpoint Manager (Intune), including macOS deployment proficiency. Experience in supporting MacOS environments. Sound comprehension of IT infrastructure best practices. Proficiency in deploying MFA/Conditional Access within Microsoft 365. If you feel that you re a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.

Our client, a dynamic organisation committed to delivering high-quality internal IT services, is seeking an experienced IT Operations Manager to lead its infrastructure, support, and service desk teams. This strategic and hands-on role involves managing third-party suppliers, ensuring operational excellence, and aligning IT infrastructure with broader business goals. Key Responsibilities Lead the internal helpdesk, ensuring exceptional technical support for staff, clients, and partners. Coach and manage the IT Operations team to uphold service excellence. Develop and maintain support processes to ensure efficient incident and problem resolution aligned with SLAs. Oversee planning and delivery of infrastructure services including networks, servers, virtualisation, storage, and backups. Maintain and evolve infrastructure documentation and policies to meet business needs. Identify and implement enhancements based on performance trends and user feedback. Ensure robust data security, backup, and recovery operations. Maintain secure, consistent, and reliable infrastructure systems in compliance with legal and internal standards. Manage third-party contracts and budgets to ensure value and SLA compliance. Build strong relationships with internal stakeholders and external suppliers. Lead R&D into new technologies aligned with strategic goals. Key Requirements Proven experience managing IT Operations teams. Strong knowledge of Active Directory and Office 365 administration. Network administration experience (TCP/IP, DNS, WAN/LAN/Wi-Fi). Experience supporting both Windows and macOS environments. Demonstrated ability to manage IT budgets and third-party suppliers. Strong interpersonal and service delivery skills. Advanced technical knowledge of enterprise systems and productivity tools. Demonstrated experience managing cybersecurity operations, with a strong understanding of ISO27001 compliance frameworks and best practices. If you're a seasoned IT Operations Manager with a passion for leadership, infrastructure excellence, and customer-focused service delivery, contact Andy Dale at Arcas Technology.