THM Employment Ltd

ONLINE SALES ACCOUNT MANAGER - £39,600 (plus potential bonus £4,800 per annum) Monday to Friday 8.30am to 5pm Based at our Head Office near Watton Job Summary Our client are seeking a dynamic and commercially astute Online Sales Account Manager to drive growth across our key e-commerce platforms. The ideal candidate will be responsible for managing and developing relationships with our online retail partners. This role requires a strategic thinker with strong analytical skills who can identify opportunities, optimise product listings, and execute promotional plans to achieve and exceed sales targets. You will be the primary point of contact for our online accounts, ensuring our brands are represented to the highest standard and that our commercial objectives are met. Key Responsibilities Account Management - Manage the day-to-day relationship with key online retail partners, acting as the main point of contact for all commercial and operational matters. Sales Strategy & Growth - Develop and implement joint business plans with online accounts to drive profitable growth, increase market share, and enhance brand visibility. Commercial Planning - Create and manage promotional calendars, negotiate pricing and terms, and ensure all activities deliver a strong return on investment. Data Analysis & Reporting - Regularly analyse sales data, market trends, and competitor activity to identify insights and opportunities. Provide accurate sales forecasts and regular performance reports to senior management. Content & Listing Optimisation - Work closely with the Key Accounts team to ensure all product listings are optimised with high-quality content, images, and keywords to improve search ranking and conversion rates. Inventory Management - Collaborate with the Procurement team to ensure optimal stock availability, manage forecasting, and minimise out of stocks. New Business - Identify and onboard new online retail partners that align with our brand strategy. Qualifications & Skills Essential: Proven experience in a similar role, such as E-commerce Account Management, National Account Management (with a strong online focus), or Digital Sales. Direct experience managing major online retail accounts Strong commercial acumen with demonstrable negotiation and influencing skills. Highly analytical with proficiency in interpreting sales data and using it to drive strategy. Advanced skills in Microsoft Excel are essential. Excellent communication, presentation, and interpersonal skills, with the ability to build and maintain strong professional relationships. Self-motivated, highly organised, and able to manage multiple projects simultaneously in a fast-paced environment. Desirable: Experience within FMCG Familiarity with digital marketing principles, including SEO, PPC, and online advertising. What's on Offer This is an excellent opportunity to join a growing business at a pivotal time. You will have the autonomy to make a significant impact on our online sales success and be part of a collaborative and supportive team. We offer a competitive salary, performance-based bonus, and opportunities for professional development. If you feel you have the sales experience, knowledge and want to be part of a forward thinking Company then please either send your cv or call Teresa

KEY ACCOUNT ADMINISTRATOR - 27,000 to 28,500 DEPENDING ON EXPERIENCE (Monday to Friday 8am-4pm) BASED WATTON AREA Reports to: Key Accounts Manager / Procurement Manager Key Account Administrator Role Overview The Key Account Administrator provides essential administrative and operational support to the Key Account Team and acts as an internal contact for our most valued retail partners. This role is crucial in ensuring the smooth and efficient management of large accounts, focusing on accurate order fulfilment, proactive communication, and effective problem resolution to support revenue growth and strong client relationships. Key Responsibilities Order and Logistics Management: Process large volume sales orders accurately and efficiently, ensuring timely submission and communication with the warehouse/logistics teams. Monitor order fulfilment status, manage tracking, and proactively alert Key Account Managers and clients to any potential delays or issues. Liaise with the finance department regarding invoicing, credit terms, and payment inquiries related to key accounts. Administrative Support: Maintain and update the systems with accurate client contact information, pricing agreements, and order histories. Prepare regular sales reports, inventory summaries and performance metrics to support strategic decision-making by the Key Account Team Manage the coordination and dispatch of product samples, marketing materials, and necessary documentation (e.g., product specifications, certifications). Client Communication & Service: Serve as the first point of contact for routine operational queries from key account contacts (e.g., stock availability, Minimum Order Quantities, delivery windows). Proactively monitor and follow up on account issues until successful resolution, coordinating with internal teams as required. Assist in preparing materials for key client meetings, including presentations and performance reviews. Inventory & Product Knowledge: Maintain up-to-date knowledge of product lines, pricing structures, promotions, and new product launch schedules. Assist in tracking and reporting on stock levels and availability Qualifications and Experience Required: Proven experience in a B2B administrative, sales support, or key account coordination role. Exceptional organisational skills and meticulous attention to detail. Strong proficiency in Microsoft Office (especially Excel) and experience working with CRM/ERP software. Excellent written and verbal communication skills, with the ability to interact professionally with both internal stakeholders and external senior client contacts. A proactive, problem-solving mindset and the ability to manage multiple priorities effectively in a fast-paced environment. Preferred: Experience within the retail, consumer goods. Familiarity with sales reporting tools or business intelligence platforms. If you feel you have the skills and experience and want to work for a reputable Company and grow and develop with them then either call or email Teresa