City Facilities Management

Job Title: Mobile Maintenance Electrician (AST) Location: Glasgow Contract Type: Permanent Working Hours: 40 Hours Per Week Salary: 40,593.78 Total Salary (Inclusive of Standby Payment (1:4 x 13 Periods) + Overtime + Travel Time. An exciting opportunity has emerged for a skilled Mobile Maintenance Electrician to join our company to work with one of our major UK supermarket clients. The role will involve maintaining and repairing a range of electrical, mechanical plant and equipment in retail outlets, undertaking regular planned store visits to complete reactive, PPMs and minor repairs as requested by the customer (including non-electrical) Key Responsibilities: Complete the Planned Preventative Maintenance (PPM) schedule within agreed timescales and to ensure all necessary paperwork is completed accurately. Complete general repairs and maintenance to customer sites as designated by City Mannagement (e.g. door repairs, general plumbing tasks, flooring etc) Deliver reactive and planned fire alarm system maintenance. Conduct emergency lighting tests and repairs. Complete general repairs and maintenance to customer sites as designated by City management and helpdesk. Identify non-repairable faults in plant and machinery and promptly advise the Line Manager of findings, with recommendations regarding suitable replacement. Qualifications / Experience: Essential NVQ Level 3/City and guilds 236 Part 1 + 2 or equivalent in electrical installation/Maintenance. City and Guilds 18th Edition. AM2 / 2391. The ideal candidate: Full driving license. Experience using a PDA system. Ability to maintain and repair a wide range of electrical and mechanical equipment, e.g. commercial ovens, dishwashers and microwaves. Carried out PPM and reactive maintenance within a similar retail environment. What We Offer: At City, we take pride in supporting our colleagues with a fantastic range of exciting benefits designed to enhance both their professional and personal lives. From exclusive perks to valuable rewards, we& re committed to ensuring our team feels valued, motivated, and empowered. Our benefits include: 33 Days Holiday (Inc. Bank Holidays) Private Pension HealthShield Cashback Plan - Reclaim part of your dental/optical costs. OneCity $ Employee Discount Platform Employee Value Awards up to the value of 250 Access to Costco Personal Membership Subscription Mental and Physical Health Services (Wisdom, Thrive, SkinVision) Electric Car Scheme (Criteria Applies) First Bus Commuter Club $ Discounted Bus Travel

Role Title: Assistant Management Accountant Location: Glasgow Head Office Hours of Work: 37.5 hours / Monday - Friday (1 day Hybrid) Salary : 30,296.45 per annum Job Purpose: To support management accountant and Finance Manager in the production of monthly accounts and to reconcile and maintain clean balance sheet reconciliations. Key Accountabilities: Work closely with management accountant and senior management accountant to ensure department deadlines and targets are met. Responsible for preparing and posting month end journals to tight deadlines Posting and reconciling accruals & prepayments Maintain Fixed asset register & post depreciation Month end recoding of P & L transactions Checking costs & preparing sections of management accounts Reconciling balance sheet accounts Reconcile and control WIP Balance sheet accounts Ensuring WIP is submitted to operational managers/ customers for approval and billing Respond to requests for information and analysis from operations colleagues Assist with preparation of audit files and assist external auditors during fieldwork Knowledge, Skills and Abilities: Experience of working in a finance department preferred but not essential but should demonstrate a desire to work in a finance department. May be working towards a professional qualification (E.g ACCA, AAT, CIMA) or be qualified at Degree, HNC or HND level or equivalent. Ability to work to deadlines Good interpersonal skills High level of accuracy and attention to detail Excellent IT skills, particularly Microsoft Excel

Job Title: Helpdesk Team Leader - Backshift Location: Glasgow Head Office Contract: Permanent Working Pattern : 5/7 Days, 2 Week Rotation Salary: £29,214.43 per annum + great company benefits! START DATE - WEDNESDAY 8TH JULY Job Purpose: This is a key position, leading the CSRs who act as ambassadors for our business. Team Leaders will effectively lead and manage the seniors and CSRs to ensure the highest level of customer care and satisfaction at all times. The role will develop to be responsible for leading a team of approx. 15 colleagues, across seniors and CSRs, ensuring all service delivery targets are being met and exceeded, wherever possible. Team Leaders are an integral part of the management team, adding true value to the business. Key Accountabilities: Safety To ensure that all activity compiles with Health & Safety policies. People To ensure company policies and practises are followed and delivered consistently. To coach, motivate to ensure people performance is optimised. Conduct yearly appraisals for team leaders and support them to carry out their own team appraisals Manage all sick calls the helpdesk and update the relevant systems and team members Attendance management, including welfare visits and return to work interviews for all Service Desk colleagues Recruitment of new colleague s process from - Advertising position, Reviewing CV s. Selection of candidates, Arranging of 1-1 interviews. Once selection is made liaise with Services trainer and arrange inductions Carry out Performance management performance improvement planning, disciplinary, investigation and conduct meetings Management of holiday requests and planned absence to ensure that Services Desk has adequate cover in place over all shifts (24/7) Identify any training needs in the Service Team Leaders and across the desk Excellence Champion customer service think like a retailer and motivate teams to encourage positive attitude Service Support the Helpdesk Manager to achieve set targets across all Helpdesk function. Spot check and help manage the Mercury job monitors, holding team accountable where needed Point of contact for all CSR process questions and escalations Step up and cover the managers role when required (annual leave or during absence) Collate data reports for field management, City colleagues & senior management teams Represent Helpdesk at internal and external meetings Implement procedural changes, ensuring all colleagues understand and are following process To visibly demonstrate enthusiasm and positive behaviour Have a detailed understanding on the Team Leader roles as well as CSR role so they can step in and help in any situation Highly skilled using all aspects of the Mercury system Mercury Superuser Integrity Comply with any other reasonable request or instruction from other Department/CFM Line Manager People Responsibilities: The Helpdesk Team leader is responsible for managing the seniors and CSRs to achieve key targets and support the Helpdesk as the business grows, the team size may increase accordingly. Knowledge, Skills and Abilities: Educated to GCSE / Standard Grade level as a minimum, ideally NVQ Level 3 or above (Customer Service / Administration A working knowledge of Helpdesk functions within the FM industry is beneficial Strong PC literacy, with experience in extracting, collating and presenting performance data