Massenhove Recruitment Limited

Commercial Claims Handler London (Hybrid / Remote) Full time & Part Time considered. Our client is seeking an individual to join their organisation in a newly established Claims role. This is an excellent opportunity for someone with a solid background in claims, particularly construction liability , and also experience with UK property claims. Responsibilities include: Managing a caseload of claims Investigate each claim Assess claims against the policy terms and conditions. Conduct thorough investigations by contacting relevant parties and reviewing documentation. Attend claims meetings with insurers Identify potential fraud or suspicious claims and report accordingly Communicate claim status updates to Management Team Experience dealing with complaints would be desired. Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request.

Casualty Solicitor Essex Role Overview We are seeking an experienced Employers' Liability and Public Liability (EL/PL) Casualty Solicitor to join our clients growing insurance practice. The role involves managing a varied and technically challenging defendant caseload. This is an excellent opportunity for a solicitor who wants to play a meaningful role in a growing and ambitious firm. Key Responsibilities: Managing a full caseload of defendant EL/PL personal injury claims, including litigated matters Advising insurers and insured clients on liability, quantum, and coverage issues Drafting pleadings, witness statements, and schedules; managing disclosure and expert evidence Conducting negotiations and settlement discussions, including Part 36 offers and mediations Instructing and liaising with counsel and experts where appropriate Providing clear, commercial, and pragmatic advice to insurer and corporate clients Ensuring compliance with CPR, pre-action protocols, and client service level agreements (SLAs) Supporting junior team members where required and contributing to team development Building and maintaining strong client relationships Candidate Requirements Essential Qualified solicitor in England & Wales Strong experience in EL/PL casualty claims, (preferably gained within a defendant insurance environment) Confident managing litigated matters with supervision Sound understanding of liability, quantum, and procedural issues Strong written and verbal communication skills Commercial and pragmatic approach Desirable Experience advising on coverage issues alongside liability disputes Experience acting for insurers, TPAs, or large corporate insureds

Property Loss Adjuster Location: London, South East or South West England Responsibilities: Investigate and manage a wide range of commercial property claims , up to £250,000 in value Prepare reports commenting in detail on all aspects of the claim, including policy analysis, quantum and future actions Instruct and control claim related experts as appropriate Communicate regularly with all interested parties, calculate and approve interim payments, preparing interim reports and other communication as required Calculate and agree settlement of claims, and prepare final reports Develop and nurture working relationships with existing clients and exceed their expectations Ensures all activities and decisions improve the service provided for clients Builds trust and respect by keeping to the commitments made Communicates effectively with all relevant parties in all situations Shares information, knowledge and experience freely with others Seeks feedback and invests time in their own self-development both technically and personally Skills and Experience Previous experience in handling commercial property claims, either as a desk-based Adjuster or within the field A first-class customer focus with a track record of delivering outstanding levels of service The ability to work on your own initiative and take ownership of your own caseload of claims, seeking guidance as necessary Excellent organisational & communications skills A positive attitude and a proactive approach to solving problems The ability to co-ordinate a variety of actions concurrently A proven track record in working to given targets Conscientious, hard working as well as flexible and adaptable during times of surge Full UK driving license

Property Underwriter Purpose of Role/Job Overview Underwrite and price regional UK commercial property risks in line with underwriting guidelines, appetite, and delegated authority. Drive profitable growth through accurate underwriting of new business, renewals, and mid-term adjustments. Respond to broker enquiries received via online quote platforms, email, and direct submissions. Build and maintain strong broker relationships across regional UK markets, with existing broker contacts considered highly advantageous. Ensure underwriting decisions are technically sound, compliant with FCA regulations, and meet service level expectations. Contribute to product development and refinement based on broker feedback, market trends, and risk appetite. Collaborate with internal teams including operations, compliance, and sales to ensure smooth policy lifecycle management. Use data and reporting tools to monitor performance, identify trends, and support continuous improvement. Represent the brand positively through professional communication and a strong service ethic. Key Accountabilities Meeting and where possible, exceeding brokers service levels and expectations. Identifies cover and hazards that will impact on the acceptance, pricing, or terms applicable to a risk. Understands the impact of claims and risk management on the performance of a case and demonstrates an ability to review taking these factors into account. Build and maintain strong relationships with key trading partners to maximize influence. Support the development and operation of sales campaigns to drive the acquisition of profitable business. Other Activities, Duties and Responsibilities Maintain and develop market awareness. Maintain good working relationships with all internal departments. Maintain an open communication ethos with colleagues and managers. Demonstrate "model behaviours" Comply with all legal, regulatory, and contractual requirements to ensure obligations are met. Contribute to wider business activities. Operate within individual underwriting authorities and guidelines.

Broker Support / Account Handler Job Market - Energy / Reinsurance Broker Support / Account Handler - About the role Supports the Energy Broking team to deliver an excellent and comprehensive service in the administration of new business, renewal and mid-term changes so that Clients' needs are best satisfied. Broker Support / Account Handler - Key duties Develop strong relationships with immediate team and Divisional teams Deal with incoming enquiries from clients, insurers and third parties Deal with client renewals and mid-term adjustments Behave with all clients (both internal and external) fairly and ethically Maintain an appropriate group of preferred markets in each area of activity Maintain any ongoing delegated authority contracts appropriately and cost effectively Assist in the creation of comprehensive client broking and other types of documents Processing of slips, quotes, indications and endorsements Technical duties (including data entry, credit control, chasing subjectivities) Assist in planning the most appropriate insurance programme for the client's demands and needs Organise files and electronic records. Ensure up to date records are maintained at all times on the Company's/Group's systems for the rest of the team to access, developing new filing systems where appropriate Interpret instructions and issues arising and then implement actions according to policies and procedures. Broker Support / Account Handler - Key requirements Attention to detail with the ability to produce accurate documentation Experience in Reinsurance Ability to work effectively within a team Able to establish strong client focused relationships built upon the ability to deliver a high standard of service Able to react positively to change - resilient and calm under pressure Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request.

Elevate Your Career: Fast-Track to Account Executive Are you an ambitious Commercial Account Handler ready to transition into a client-facing executive role? Our client, a highly respected independent broker, is seeking a driven professional looking to accelerate their career. This is a dedicated, fast-track opportunity designed to bridge the gap between internal account handling and Account Executive level. The Role & Responsibilities: In this progressive position, you will balance technical account management with proactive client engagement: Portfolio Management : Oversee renewals, mid-term adjustments (MTAs), and new business enquiries. Client Engagement : Develop commercial business via telephone, MS Teams, and face-to-face consultations at client premises. Executive Collaboration : Work alongside Account Directors to support complex market placements and high-level client servicing. Relationship Building : Cultivate and maintain strong, long-term partnerships across diverse sectors, including Construction, Property, Hospitality, Retail, and Manufacturing. Compliance & Technical Support : Ensure rigorous documentation standards and assist with basic claims queries. Candidate Profile: The ideal candidate combines strong technical broker experience with a proactive, corporate mindset: Industry Experience : Proven background within commercial insurance, ideally within a brokerage environment. Communication Skills : A confident, articulate communicator with a strictly client-focused approach. Operational Excellence : Exceptional organizational skills, sharp attention to detail, and a service-driven work ethic. Key Qualifications : Progress toward Cert CII and familiarity with the Acturis platform are highly advantageous. About the Broker: Relationship-Led : An independent firm that values genuine client connections over rigid corporate metrics. Structured Growth : A collaborative, expanding team that actively encourages and invests in professional development. Diverse Risk Exposure : Opportunity to manage complex risks across a wide variety of commercial trades. Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request.