Massenhove Recruitment Limited

Junior Commercial Development Executive, SME Insurance Job Market - Insurance Junior Commercial Development Executive - About the role Support new business growth and manage a small portfolio of SME commercial clients. You will develop advisory and sales skills while working under senior supervision. This role is a progression step toward a full Commercial Development Executive position. Currently fully remote, this role will eventually become hybrid with the offices based in the City of London Junior Commercial Development Executive - Key duties Generate new SME commercial opportunities from warm leads and referrals. Manage and grow a small book of SME clients. Support client discussions on cover requirements with senior oversight. Input risk data into Acturis and obtain insurer terms. Assist with renewals and mid term adjustments. Identify cross sell opportunities within your portfolio. Liaise with insurers to secure competitive terms. Work closely with Account Handlers and senior executives. Maintain accurate client and market records. Follow FCA compliant sales and advice processes. Junior Commercial Development Executive Experience in SME commercial insurance. Exposure to new business or renewals activity. Working knowledge of Acturis. Basic understanding of core commercial products. Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request.

Commercial Account Handler Job Market - Insurance Commercial Account Handler - About the role Fantastic opportunity for an individual who is at the start of their insurance career to join a growing company as a Commercial Account Handler. Currently fully remote, this role will eventually become hybrid with the offices based in the City of London Commercial Account Handler - Key duties Prepare and issue SME quotations across core products. Handle mid-term adjustments, renewals, and cancellations Create and manage client records on Acturis. Upload and maintain documents on Acturis and insurer portals. Chase underwriting information, NCDs, claims history, and surveys. Liaise with insurers, MGAs, and the principal where required. Issue policy documents, schedules, and certificates. Support premium collection and queries with the accounts team. Keep accurate notes and diary entries on Acturis. Ensure FCA and AR compliance at all times. Commercial Account Handler - Key requirements SME commercial insurance experience (Knowledge of property, trades, and hospitality risks would be hugely beneficial) Acturis user. Strong attention to detail. Good written and verbal communication. Ability to manage multiple cases at once. Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request.

Purpose of Role/Job Overview Construction / Liability Underwriter writing wages and turnover business on a presentation basis Underwriting a high volume of wages and turnover business, average premium is circa £3,000 with a potential to write up to a premium of £100,000 Ability to interpret policy / endorsement wordings and have experience in writing own or modifying existing wordings Once trained it is expected that the individual will be autonomous, working to achieve personal new business targets Minimum of 3 years' experience in a construction / liability underwriting role Determine policy terms and calculating premiums in line with both in-house authority limits and insurer binding authority agreements Cert CII qualified Demonstrating your contribution to loss ratio control by effectively adhering to Company's underwriting controls. To positively reinforce and display values and to actively drive the business forward in achieving its objectives. Experience in writing high risk and hard to place business is desired but not necessary Existing broker relationships that would support in this role is desired, but again not necessary Key Accountabilities Meeting and where possible, exceeding brokers service levels and expectations. Identifies cover and hazards that will impact on the acceptance, pricing, or terms applicable to a risk. Understands the impact of claims and risk management on the performance of a case and demonstrates an ability to review taking these factors into account. Build and maintain strong relationships with key trading partners to maximize influence. Support the development and operation of sales campaigns to drive the acquisition of profitable business. Other Activities, Duties and Responsibilities Maintain and develop market awareness. Maintain good working relationships with all internal departments. Maintain an open communication ethos with colleagues and managers. Demonstrate "model behaviours" Comply with all legal, regulatory, and contractual requirements to ensure obligations are met. Contribute to wider business activities. Operate within individual underwriting authorities and guidelines.

Position Title: Commercial Account Handler Position Summary As a Commercial Account Handler at our client, you will play a pivotal role in providing exceptional service to commercial clients. Your primary responsibility will be to support Account Executives in managing client accounts, processing policies, and ensuring smooth communication between clients, the service teams, and insurer partners. This position demands strong attention to detail, excellent organisational skills, and a proactive approach to delivering exceptional client service. Roles & Responsibilities As a Commercial Account Handler you will be responsible for the following: Assisting Account Executives in managing a portfolio of commercial insurance clients. Process insurance policies, endorsements, and renewals accurately and efficiently. Liaising with clients to gather necessary information for underwriting purposes. Provide exceptional client service by promptly addressing any inquiries and concerns. Collaborate with underwriters to negotiate terms and coverage on behalf of clients. Prepare accurate documentation and maintain client records in compliance with regulatory standards. Support claims management by facilitating communication between clients and claims departments. Stay updated on industry trends, insurance products, and regulatory changes. Key Performance Indicators Client satisfaction ratings. Timeliness and accuracy of policy processing. Renewal retention rates. Efficiency in handling client inquiries and requests. Compliance with regulatory standards and internal procedures. Key Relationships Commercial Account Executives. Broking Leaders Insurer Underwriters Internal support staff. Qualifications/Key Skills Required Strong understanding of commercial insurance products and terminology. Excellent communication and interpersonal skills. Attention to detail and accuracy in data entry and documentation. Ability to work effectively in a fast-paced environment. Proficiency in insurance software (Acturis desirable) and Microsoft Office suite. Problem-solving and decision-making abilities. Client-focused mindset with a commitment to delivering exceptional service. Knowledge of regulatory requirements and compliance standards in the insurance industry. Education/ Experience Relevant experience in commercial insurance, account management, or customer service roles. Insurance industry certifications; such as, Cert CII (training support provided by the business to help with qualification progress) Familiarity with insurance brokerage operations and procedures is beneficial.

Insurance Sales Advisor What you'll be doing Using leads provided, you will engage with personal lines customers throughout NI / GB in order to promote and sell non-standard home & car insurance product as well as assisting / supporting customers with any related queries and re any changes / amendments required in relation to their policy Role Purpose Using the leads generated, to outbound call clients, selling and cross selling the non- standard home & car product and any other relevant personal lines insurance products within company set sales targets (individual and overall branch/company target) To provide the highest standards of customer care, service, and client retention. To give advice to customers, explain why a particular product or provider would best meet the demands and needs of the customer, and give recommendations tailored to the customer's requirements. To always ensure best practice in line current legal and regulatory requirements Your responsibilities Achieving personal monthly targets whilst maintaining the correct standards of work and quality and as required by the Financial Conduct Authority (our regulator). Be a role model for the Company, by always presenting a professional image. Adhering to regulations and requirements of the Financial Conduct Authority (our regulator). Providing expert and prompt advice to new and existing customers regarding their insurance needs, e.g., handling adjustments, renewals and any other queries which may arise. Providing quotations and arranging new business via computerised rating guides. Maximising all sales opportunities to include cross selling and dealing with prospects efficiently and effectively. Identifying and following up on potential customers quickly and professionally. Effectively and efficiently handle policy adjustments, renewals and any other queries which may arise. Handling customer complaints in accordance with company procedures, calmly and with empathy. Achieving personal monthly targets whilst maintaining acceptable standards of work and quality. Dealing with all business clients in a professional manner. Maintain effective communication with all contacts, including insurance companies. Being a corporate ambassador by always presenting a professional image General Duties Complying with all relevant company policies and procedures, including health and safety procedures. Carrying out any other roles /functions as necessary by the Manager to support the effective operation of the branch. Your role at a glance It is very customer focused sales role with the provision of exceptional customer service at the heart of everything you do and you will be working towards individual, and company set monthly targets.

Role Title Account Handler / Executive - Property & Casualty (Wholesale) Location City of London/Hybrid Role Purpose Drive profitable new business growth and high-quality placement outcomes for UK Property & Casualty risks via the London Market. Build and deepen relationships with retail brokers to generate enquiries, qualify and collect risk information, present competitive terms, and close sales. Negotiate coverage, wording and pricing with insurers. Maintain and grow an assigned back book, proactively grow book through new business. Key Responsibilities Retail broker engagement & sales: Prospect, qualify enquiries, collect risk info, present terms, close sales. Insurer placement: Place risks onto the London Market, negotiate competitive terms, manage subjectivities. Portfolio management: Renewals retention, new business, pipeline management Market & product expertise: Maintain knowledge of UK P&C classes and market dynamics. Governance & compliance: Adhere to FCA requirements and internal policies. Required Skills & Competencies Sales & negotiation skills. Technical P&C knowledge. Market placement experience. Organisation & time management. Communication and commercial acumen. Experience & Qualifications Cert CII required; Dip CII/ACII desirable. 3+ years relevant UK P&C insurance experience. Tools & Systems Broker policy management platforms; Xchanging/Lloyd's platforms advantageous. Microsoft 365 proficiency. Success Measures (KPIs) New business GWP/Income Portfolio retention. Personal Attributes Organised, hard-working, resilient, relationship-builder.

Producer - North American Property Location: London (Hybrid) Salary: Basic DOE + commission/bonus + full benefits package Type: Full-time Permanent The Role: As a Producer, you'll take the lead in generating new business opportunities, building long-term client relationships, and delivering tailored insurance solutions across the North American Property Market. This role is ideal for someone who has an already established background/network within the US Property Market and wants to apply their knowledge to a growing team. Responsibilities: Identify, develop and convert new business opportunities within the US Property market Build strong, lasting relationships with clients and prospects Deliver bespoke risk solutions tailored to the client's needs Collaborate with internal teams to ensure smooth onboarding and servicing Represent the business with professionalism and integrity Meet or exceed agreed sales and revenue targets About You: Essential: Experience in a client-facing, sales-focused insurance role (e.g. Producer or Account Executive) Strong understanding of the US Market (e.g. property lines) Track record of new business development and relationship management Excellent communication, negotiation and stakeholder engagement skills Self-motivated, target-driven and commercially aware Established or foundations of a book of business within the relevant class of business Desirable: Cert CII or working toward professional qualifications Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request.

Reinsurance Treaty Technician Job Market: Insurance Broking Reinsurance Technician / Broker Support Technician - About the role This is an excellent opportunity to join a global Lloyd's broker who are leaders in their field. You will provide support to your team to deliver an excellent and comprehensive service in the administration of new business, renewal and mid-term changes of Treaty Reinsurance for specific clients. The successful candidate will also have exposure to clients and markets to help manage all aspects of the placing and running of Treaties across predominately North American Wholesale business. Reinsurance Technician / Broker Support Technician - Key duties Reviews client documentation to ensure that information presented is sufficiently comprehensive/accurate to support the quoting process Prepares or checks market presentations Liaises with clients and ensures client queries are resolved Responds to market and third party queries as appropriate Produces high quality and compliant market documentation ensuring appropriate authorisations are secured Act as a conduit between the Broking and Technical Processing Teams as required, including provision of accurate handover documentation for processing. Monitoring of premium payments and meeting premium due dates. Ensures up to date records are maintained at all times on the Company system Collates and communicates client requirements to ensure appropriate marketing of the risk Develops good relationships with markets and clients Follows agreed processes and obtains appropriate approvals to ensure compliance with company policy and regulatory requirements Maintains appropriate client files, and oversees the prompt and accurate production of documentation to best meet client, company and regulatory requirements Strives to provide quality and excellence in line with company process Builds and maintains strong relationships with internal stakeholders and external contacts to ensure service delivery meets expectations and is compliant Provides support and assistance to senior colleagues and/or their clients on request Deals with, or refers, client enquiries, renewals and mid-term adjustments Develops strong relationships with immediate Team and the wider Business Unit Assists with the development and maintenances appropriate underwriter relationships Reinsurance Technician / Broker Support Technician - Key requirements Experienced in Reinsurance, preferably in Treaty Reinsurance - full training to be provided. Experience of working with Treaty Brokers and supporting the placement process, including knowledge of Market Reform Contract production. Competent IT skills, including but not limited to Microsoft Word, Excel and Outlook Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request.

Motor Claims Handler What will my duties be? Pro-actively manage, fire, theft, and damage claims, for the entire claim journey on behalf of Motor Underwriters who insure a diverse portfolio of risks across the UK. Provide comprehensive advice on all claims, advising policyholders of the best course of action to achieve settlement. Manage claim cost, achieving economical settlement while ensuring the customer's experience is excellent throughout the lifecycle of their claim. Liaise between Insurers, policyholders, leaseholders, engineers, brokers, and solicitors providing updates where required. Provide an excellent level of customer service and empathy to customers. Negotiate and adjust on third-party claims. Obtain relevant documentation / media for the assessment of the claim. Ensure compliance with all regulatory requirements such as Treating Customers Fairly. Support the company's values and policies and work to the highest professional standards. What skills should I have? Working knowledge of motor claims handling including Credit Hire, Salvage, Indemnity, and Third-Party risk. A good working knowledge of Underwriters terms and conditions, against which to validate a claim and determine actions required to achieve early and cost-effective settlement. Excellent customer service skills to deliver a professional and compassionate service. A confident attitude and the ability to deliver information clearly and accurately both verbally and in writing. The ability to work independently to manage and complete your allocated workflow. Adaptability to change and the willingness to pro-actively look for ways to improve what we do. A positive outlook, able to both self-motivate and promote collaborative working within your team. Excellent levels of numeracy and literacy

Technical Sales Engineer Job Market - Mechanical & Electrical Engineering Technical Sales Engineer - About the role Fantastic opportunity for self-motivated person with experience in engineered/manufactured process systems to join my client's growing Essex-based team. I am looking for a Technical Sales Engineer to join their aviation and process system department who cover a range of industry sectors, including the Oil and Gas, Renewables and Defence. The successful candidate will be working within a team of international co-workers with extensive experience of fuel and gas product solutions including automation products. Technical Sales Engineer - Key duties Support the Sales Manager in building relationships with new and existing clients, through communications channels such as telephone, email, MS Teams and customer visits. Build bill of materials for a variety of the company's manufactured aviation, process and automation systems. Prepare technical proposals and proactively follow these up. Create presentations relevant to specific products alongside the marketing team. Nationwide and International travel from time to time. Ensure KPIs and sales targets are met. The Ideal Candidate As well as the ability to be able to plan and multitask. An eye for detail is also must. The individual will have great communication skills when dealing directly with the customers daily and works well within a team of multi-national co-workers. You will have: Proven experience in engineered/manufactured process. Eye for detail in preparing technical proposals. Outstanding customer service skills. Ability to be able to understand engineering drawings such as P&IDs. Very experienced with MS Office, Internet and Emails. AutoCAD experience is preferred, but not essential. Experience in Oil and Gas sector is preferred but not essential. Mechanical or Electrical Engineering degree or equivalent experience is required. 3+ years of experience in a similar field. Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request.