Massenhove Recruitment Limited

Property Loss Adjuster Job Market - Insurance Claims Property Loss Adjuster - About the role You will handle a range of both Domestic and Commercial claims of varying complexity and value; and you'll enjoy working to a broad and busy caseload. Property Loss Adjuster - Key duties Work to achieve agreed activity levels with the intention of continuously reducing WIP throughout the year Take responsibility for issuing interim fees during the claim life cycle as highlighted centrally Full completion of all prepared site note templates and associated documentation within set SLA's Assist in maintaining accurate management information by completing spreadsheets as necessary Identify cases of possible fraud and recoveries and refer as appropriate within set SLAs Work to ensure correct policy interpretation and validation Ensure files are up to audit standards at all times Take responsibility for following agreed/documented procedures when dealing with problems and complaints Build good working relationships with clients and staff, internal and external to the Company Property Loss Adjuster - Key requirements High level of Property Loss Adjuster experience Already hold or working towards recognised professional qualifications at a diploma level Accuracy, attention to detail and an analytical approach Demonstrable experience of organising and managing own workload is essential Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request.

Senior Loss Adjuster Job Market - Claims / Loss Adjusting / HNW Senior Loss Adjuster - MCL - About the role My Client are looking for an experienced Adjuster to join their High Net-Worth teams as a Senior Manager / Loss Adjuster - to be based within a 2 hour journey into London You will manage high net worth, major losses, and specialist claims like subsidence and escape of oil. Senior Loss Adjuster - MCL - Key requirements Proven experience in property adjusting, ideally with major loss expertise. Progress towards or completion of ACILA or FCILA qualifications (preferred). Excellent interpersonal and organizational skills. A can-do attitude and the ability to thrive under pressure. A clean driving license and the willingness to travel as required. Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request.

Property Underwriter Purpose of Role/Job Overview Underwrite and price regional UK commercial property risks in line with underwriting guidelines, appetite, and delegated authority. Drive profitable growth through accurate underwriting of new business, renewals, and mid-term adjustments. Respond to broker enquiries received via online quote platforms, email, and direct submissions. Build and maintain strong broker relationships across regional UK markets, with existing broker contacts considered highly advantageous. Ensure underwriting decisions are technically sound, compliant with FCA regulations, and meet service level expectations. Contribute to product development and refinement based on broker feedback, market trends, and risk appetite. Collaborate with internal teams including operations, compliance, and sales to ensure smooth policy lifecycle management. Use data and reporting tools to monitor performance, identify trends, and support continuous improvement. Represent the brand positively through professional communication and a strong service ethic. Key Accountabilities Meeting and where possible, exceeding brokers service levels and expectations. Identifies cover and hazards that will impact on the acceptance, pricing, or terms applicable to a risk. Understands the impact of claims and risk management on the performance of a case and demonstrates an ability to review taking these factors into account. Build and maintain strong relationships with key trading partners to maximize influence. Support the development and operation of sales campaigns to drive the acquisition of profitable business. Other Activities, Duties and Responsibilities Maintain and develop market awareness. Maintain good working relationships with all internal departments. Maintain an open communication ethos with colleagues and managers. Demonstrate "model behaviours" Comply with all legal, regulatory, and contractual requirements to ensure obligations are met. Contribute to wider business activities. Operate within individual underwriting authorities and guidelines.

Claims Director - HNW / Major Loss Job Market - Insurance Claims Claims Director - HNW / Major Loss - About the role My Client are looking for a driven, detail focused professional to join their team and deliver exceptional service to our Major & Complex Loss Unit (M&CLU) clients. Claims Director - HNW / Major Loss - Key duties & requirements Required to have previous experience within a similar role ACILA , FCILA or other professional qualifications a preference Top quality interpersonal skills Ability to work in a fast paced and changing environment Dependability and persistence are essential Proven track record of general property adjusting and high net worth claims Experience of major losses is preferable Completely flexible approach and adaptable to changing priorities Accustomed to working under pressure in a fast pace, demanding environment Full, clean driving license required Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request.

Purpose of Role/Job Overview Construction / Liability Underwriter writing wages and turnover business on a presentation basis Underwriting a high volume of wages and turnover business, average premium is circa £3,000 with a potential to write up to a premium of £100,000 Ability to interpret policy / endorsement wordings and have experience in writing own or modifying existing wordings Once trained it is expected that the individual will be autonomous, working to achieve personal new business targets Minimum of 3 years' experience in a construction / liability underwriting role Determine policy terms and calculating premiums in line with both in-house authority limits and insurer binding authority agreements Cert CII qualified Demonstrating your contribution to loss ratio control by effectively adhering to Company's underwriting controls. To positively reinforce and display values and to actively drive the business forward in achieving its objectives. Experience in writing high risk and hard to place business is desired but not necessary Existing broker relationships that would support in this role is desired, but again not necessary Key Accountabilities Meeting and where possible, exceeding brokers service levels and expectations. Identifies cover and hazards that will impact on the acceptance, pricing, or terms applicable to a risk. Understands the impact of claims and risk management on the performance of a case and demonstrates an ability to review taking these factors into account. Build and maintain strong relationships with key trading partners to maximize influence. Support the development and operation of sales campaigns to drive the acquisition of profitable business. Other Activities, Duties and Responsibilities Maintain and develop market awareness. Maintain good working relationships with all internal departments. Maintain an open communication ethos with colleagues and managers. Demonstrate "model behaviours" Comply with all legal, regulatory, and contractual requirements to ensure obligations are met. Contribute to wider business activities. Operate within individual underwriting authorities and guidelines.

AS PART OF OUR CLIENTS EXPANSION, WE ARE NOW LOOKING FOR 2 CONSTRUCTION UNDERWRITERS, EITHER 1 SENIOR AND 1 JUNIOR, OR 2 MID LEVEL. Purpose of Role/Job Overview Construction / Liability Underwriter writing wages and turnover business on a presentation basis Underwriting a high volume of wages and turnover business, average premium is circa £3,000 with a potential to write up to a premium of £100,000 Ability to interpret policy / endorsement wordings and have experience in writing own or modifying existing wordings Once trained it is expected that the individual will be autonomous, working to achieve personal new business targets Minimum of 3 years' experience within construction / liability Determine policy terms and calculating premiums in line with both in-house authority limits and insurer binding authority agreements Demonstrating your contribution to loss ratio control by effectively adhering to Company's underwriting controls. To positively reinforce and display values and to actively drive the business forward in achieving its objectives. Experience in writing high risk and hard to place business is desired but not necessary Existing broker relationships that would support in this role is desired, but again not necessary Key Accountabilities Meeting and where possible, exceeding brokers service levels and expectations. Identifies cover and hazards that will impact on the acceptance, pricing, or terms applicable to a risk. Understands the impact of claims and risk management on the performance of a case and demonstrates an ability to review taking these factors into account. Build and maintain strong relationships with key trading partners to maximize influence. Support the development and operation of sales campaigns to drive the acquisition of profitable business. Other Activities, Duties and Responsibilities Maintain and develop market awareness. Maintain good working relationships with all internal departments. Maintain an open communication ethos with colleagues and managers. Demonstrate "model behaviours" Comply with all legal, regulatory, and contractual requirements to ensure obligations are met. Contribute to wider business activities. Operate within individual underwriting authorities and guidelines.

Property Loss Adjuster Location: London, South East or South West England Responsibilities: Investigate and manage a wide range of commercial property claims , up to £250,000 in value Prepare reports commenting in detail on all aspects of the claim, including policy analysis, quantum and future actions Instruct and control claim related experts as appropriate Communicate regularly with all interested parties, calculate and approve interim payments, preparing interim reports and other communication as required Calculate and agree settlement of claims, and prepare final reports Develop and nurture working relationships with existing clients and exceed their expectations Ensures all activities and decisions improve the service provided for clients Builds trust and respect by keeping to the commitments made Communicates effectively with all relevant parties in all situations Shares information, knowledge and experience freely with others Seeks feedback and invests time in their own self-development both technically and personally Skills and Experience Previous experience in handling commercial property claims, either as a desk-based Adjuster or within the field A first-class customer focus with a track record of delivering outstanding levels of service The ability to work on your own initiative and take ownership of your own caseload of claims, seeking guidance as necessary Excellent organisational & communications skills A positive attitude and a proactive approach to solving problems The ability to co-ordinate a variety of actions concurrently A proven track record in working to given targets Conscientious, hard working as well as flexible and adaptable during times of surge Full UK driving license

Commercial Underwriter Purpose of Role/Job Overview: Commercial Combined/SME Underwriter business on a presentation basis Underwriting a high volume of Commerical Combined / SME enquiries, average premium is circa £3,000 with a potential to write up to a premium of £100,000. As a Commercial Underwriter, you will possess the ability to interpret policy / endorsement wordings and have experience in writing own or modifying existing wordings. Once trained it is expected that the position of Commercial Underwriter will be fairly autonomous, working to achieve personal underwriting targets. Commercial Underwriter Requirements: Must have a Minimum of 3 years' Commercial Undewriting experience. Preferable Cert CII or part qualified. As a Commecial Underwriter, you must have experience of determining policy terms and calculate premiums in line with both in-house authority limits and insurer binding authority agreements. Demonstrate your contribution to loss ratio control by effectively adhering to Company's underwriting controls. To positively reinforce and display company values and to actively drive the business forward in achieving its objectives. Experience in writing high risk and hard to place business is desired but not necessary. Existing broker relationships that would support in this role is desired, but again not necessary. Commercial Underwriter Key Accountabilities Meeting and where possible, exceeding brokers service levels and expectations. Identifies cover and hazards that will impact on the acceptance, pricing, or terms applicable to a risk. Understands the impact of claims and risk management on the performance of a case and demonstrates an ability to review taking these factors into account. Build and maintain strong relationships with key trading partners to maximize influence. Support the development and operation of sales campaigns to drive the acquisition of profitable business. Other Activities, Duties and Responsibilities for Commerical / SME Underwriter: Maintain and develop market awareness. Maintain good working relationships with all internal departments. Maintain an open communication ethos with colleagues and managers. Demonstrate "model behaviours" Comply with all legal, regulatory, and contractual requirements to ensure obligations are met. Contribute to wider business activities. Operate within individual underwriting authorities and guidelines. Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request.

The Person We're looking for an experienced First Notification of Loss and Claims Administrator to join our clients growing Motor FNOL (First Notification of Loss) team and help deliver exceptional customer service from the moment a claim is reported. This is a fantastic opportunity for someone with strong customer service and administrative or experience who enjoys a fast-paced environment and wants to make a real difference in the customer journey. The applicant needs to be within a commutable distance to either Bromley or West Malling, Kent. Responsibilities The responsibilities of the FNOL & Administration Handler include (though are not limited to): Handle inbound FNOL calls and notifications via phone, email, and digital channels. Gather and record all relevant claim details accurately and efficiently in the claims management system. Validate policy cover and identify any potential issues or required referrals. Provide clear guidance to customers regarding the claims process, next steps, and required documentation. Maintain and update claim files, ensuring documentation, correspondence, and evidence are stored correctly. Issue standard letters, acknowledgements, and requests for information. Ensure all actions comply with regulatory, legal, and data protection standards (e.g., FCA, GDPR). Skills and Experience Experience within motor insurance claims, FNOL, or TPA environments. Previous experience in a customer service, call handling, or administrative role. Strong communication skills (verbal and written) with a professional and calm manner. High attention to detail and accuracy in data entry. Ability to multitask and manage workload in a fast-paced environment. Proficient with Microsoft Office and claims or case management systems. Customer-centric approach with a focus on delivering a positive experience. Knowledge of basic motor policy cover, liability, and claims processes. Key Competencies Customer Service Excellence Teamwork & Collaboration Problem-Solving Organisation & Time Management Professionalism & Integrity Ability to Work Under Pressure Strong knowledge of regulatory and industry standards (FCA, GDPR, Treating Customers Fairly).