Tonic Healthcare

FLEXIBLE LOCATION - REMOTE WITH TRAVEL AS REQUIRED. Customer Journey Manager. Head of Customer Service. Customer Experience Manager. Head of Customer Journey. Healthcare - Health & Wellbeing, Public Health, Patient Pathways. A unique, challenging, newly created opportunity to join a cutting edge health provider has arisen. This is a chance to join a fast-growth business at a crucial time, in an influential role as Customer Journey Manager. The organisation provides a range of health and wellbeing services aimed at improving population health across England. These are high-impact, effective community programmes which are benefiting the lives & families of huge numbers of people. You will have overarching involvement across all the services, and lead on organisational transformation relating to the end to end customer journey and how this can be optimised. You will be reviewing existing processes across the services, assessing where efficiencies can be made, reporting on how operational improvements can be implemented, and monitoring the key metrics and KPIs across the organisation and translating this into actionable plans. This will ensure maximum referrals into the programmes and the highest levels of successful outcomes are achieved. Your experience will allow you to quickly get to grips with a complex, fast-paced organisation and rapidly work to optimise workflows, processes, procedures, customer satisfaction, conversion rates and position the business for upcoming new service launches. This needs excellent relationship / stakeholder management skills and clear communication at all levels. You will be working closely with senior operational leaders to ensure the customer journey is optimised. Your work will ensure client outcomes, results and quality are first-rate, advising the SLT, and mentoring/coaching/leading colleagues through periods of change. Crucially, there is further rapid expansion planned, so the role requires someone who thrives in a dynamic environment where continuous improvement and positive change are constants. You will play a key role in new service mobilisations on a national basis, ensuring processes and workflows are standardised and new services have the same high standards and levels of performance. This is certain to be a highly rewarding role, requiring a full range of skills including stakeholder management, project management, change management, process analysis & design, and much more. There will be many opportunities for the post-holder to progress in the organisation - this will be a high profile position offering a chance to quickly make a real difference, in both immediately and during the planned expansion.

FLEXIBLE LOCATION - REMOTE WITH TRAVEL AS REQUIRED. Customer Journey Manager. Head of Customer Service. Customer Experience Manager. Head of Customer Journey. Healthcare - Health & Wellbeing, Public Health, Patient Pathways. A unique, challenging, newly created opportunity to join a cutting edge health provider has arisen. This is a chance to join a fast-growth business at a crucial time, in an influential role as Customer Journey Manager. The organisation provides a range of health and wellbeing services aimed at improving population health across England. These are high-impact, effective community programmes which are benefiting the lives & families of huge numbers of people. You will have overarching involvement across all the services, and lead on organisational transformation relating to the end to end customer journey and how this can be optimised. You will be reviewing existing processes across the services, assessing where efficiencies can be made, reporting on how operational improvements can be implemented, and monitoring the key metrics and KPIs across the organisation and translating this into actionable plans. This will ensure maximum referrals into the programmes and the highest levels of successful outcomes are achieved. Your experience will allow you to quickly get to grips with a complex, fast-paced organisation and rapidly work to optimise workflows, processes, procedures, customer satisfaction, conversion rates and position the business for upcoming new service launches. This needs excellent relationship / stakeholder management skills and clear communication at all levels. You will be working closely with senior operational leaders to ensure the customer journey is optimised. Your work will ensure client outcomes, results and quality are first-rate, advising the SLT, and mentoring/coaching/leading colleagues through periods of change. Crucially, there is further rapid expansion planned, so the role requires someone who thrives in a dynamic environment where continuous improvement and positive change are constants. You will play a key role in new service mobilisations on a national basis, ensuring processes and workflows are standardised and new services have the same high standards and levels of performance. This is certain to be a highly rewarding role, requiring a full range of skills including stakeholder management, project management, change management, process analysis & design, and much more. There will be many opportunities for the post-holder to progress in the organisation - this will be a high profile position offering a chance to quickly make a real difference, in both immediately and during the planned expansion.

Registered Manager - Care Home for Adults with Learning Disabilities. Autism. Huddersfield, West Yorkshire Great new opportunity to join a highly regarded care provider as Registered Manager for a small, Good rated Care Home for adults with Learning Disabilities. This requires a care professional with good management experience, (gained as either Service Manager, Care Manager or Registered Manager) with solid experience of managing services supporting adults with complex needs (learning disabilities, challenging behaviours, autism etc). You will be someone who feels passionate about providing your clients with the best opportunities, and first rate levels of person-centred care. This is a small residential care home for adults with autism, learning disabilities and other complex needs. It is in a picturesque, easily accessed location in Huddersfield. The organisation has an excellent culture, where efforts are recognised and rewarded. Providing best in class person-centred care sits at the centre of the strategy, which means that any decisions around how the services are managed and developed are based on what is best for the clients. There are hands-on, supportive regional management teams to support you, as well as central support teams such as quality and behavioural support teams. This is to ensure that the managers have the level of resources required in order to create the best possible standards of care and a rewarding environment for both residents and staff. As well as being able to make a difference from day one, you will also be able to benefit from opportunities for your own career development, as there will be investment in training and also chances to move into senior management.

Registered Manager - Care Manager - Service Manager. Care Home for Adults with Learning Disabilities. Autism. Huddersfield, West Yorkshire Great new opportunity to join a highly regarded care provider as Registered Manager for a small, Good rated Care Home for adults with Learning Disabilities. This requires a care professional with good management experience, (gained as either Service Manager, Care Manager or Registered Manager) with solid experience of managing services supporting adults with complex needs (learning disabilities, challenging behaviours, autism etc). You will be someone who feels passionate about providing your clients with the best opportunities, and first rate levels of person-centred care. This is a small residential care home for adults with autism, learning disabilities and other complex needs. It is in a picturesque, easily accessed location in Huddersfield. The organisation has an excellent culture, where efforts are recognised and rewarded. Providing best in class person-centred care sits at the centre of the strategy, which means that any decisions around how the services are managed and developed are based on what is best for the clients. There are hands-on, supportive regional management teams to support you, as well as central support teams such as quality and behavioural support teams. This is to ensure that the managers have the level of resources required in order to create the best possible standards of care and a rewarding environment for both residents and staff. As well as being able to make a difference from day one, you will also be able to benefit from opportunities for your own career development, as there will be investment in training and also chances to move into senior management.