Tonic Healthcare

Customer Journey Manager. Customer Experience. Head of Customer Journey. Healthcare - Health & Wellbeing. FLEXIBLE LOCATION - REMOTE WITH TRAVEL AS REQUIRED. A unique, challenging, newly created opportunity to join a cutting edge health provider has arisen. This is a chance to join a fast-growth business at a crucial time, in an influential role as Customer Journey Manager. The organisation provides a range of health and wellbeing services aimed at improving population health across England. These are high-impact, effective programmes which are benefiting the lives of huge numbers of people. You will have overarching involvement across all the services, to lead on organisational transformation relating to the end to end customer journey. You will be reviewing existing processes across the services, assessing where efficiencies can be made, reporting on how operational improvements can be implemented, and monitoring the key metrics and KPIs across the organisation and translating this into actionable plans. Your experience will allow you to quickly get to grips with a complex, fast-paced organisation and rapidly work to optimise workflows, processes, procedures, customer satisfaction, conversion rates and position the business for upcoming new service launches. This needs excellent relationship management skills and clear communication at all levels. You will be working closely with senior operational leaders to ensure the customer journey is optimised. Your work will ensure client outcomes, results and quality are first-rate, advising the SLT, and mentoring/coaching/leading through periods of rapid change. Crucially, there is further rapid expansion planned, so the role requires someone who thrives in a dynamic environment where continuous improvement and positive change are constants. You will play a key role in new service mobilisations on a national basis, ensuring processes and workflows are standardised and new services have the same high standards and levels of performance. This is certain to be a highly rewarding role, requiring a full range of skills including stakeholder management, project management, change management, process analysis & design, and much more. There will be many opportunities for the post-holder to progress in the organisation - this will be a high profile position offering a chance to quickly make a real difference, in both immediately and during the planned expansion.

Customer Journey Manager. Customer Experience. Head of Customer Journey. Healthcare - Health & Wellbeing. FLEXIBLE LOCATION - REMOTE WITH TRAVEL AS REQUIRED. A unique, challenging, newly created opportunity to join a cutting edge health provider has arisen. This is a chance to join a fast-growth business at a crucial time, in an influential role as Customer Journey Manager. The organisation provides a range of health and wellbeing services aimed at improving population health across England. These are high-impact, effective programmes which are benefiting the lives of huge numbers of people. You will have overarching involvement across all the services, to lead on organisational transformation relating to the end to end customer journey. You will be reviewing existing processes across the services, assessing where efficiencies can be made, reporting on how operational improvements can be implemented, and monitoring the key metrics and KPIs across the organisation and translating this into actionable plans. Your experience will allow you to quickly get to grips with a complex, fast-paced organisation and rapidly work to optimise workflows, processes, procedures, customer satisfaction, conversion rates and position the business for upcoming new service launches. This needs excellent relationship management skills and clear communication at all levels. You will be working closely with senior operational leaders to ensure the customer journey is optimised. Your work will ensure client outcomes, results and quality are first-rate, advising the SLT, and mentoring/coaching/leading through periods of rapid change. Crucially, there is further rapid expansion planned, so the role requires someone who thrives in a dynamic environment where continuous improvement and positive change are constants. You will play a key role in new service mobilisations on a national basis, ensuring processes and workflows are standardised and new services have the same high standards and levels of performance. This is certain to be a highly rewarding role, requiring a full range of skills including stakeholder management, project management, change management, process analysis & design, and much more. There will be many opportunities for the post-holder to progress in the organisation - this will be a high profile position offering a chance to quickly make a real difference, in both immediately and during the planned expansion.

Bid Manager - Healthcare, Public Health, Social Care, Mental Health. REMOTE WORKING - FLEXIBLE LOCATION - MANCHESTER, LEEDS, BIRMINGHAM, LONDON. My client is a fast-growth healthcare provider, looking for an experienced Bid Manager to join their team. This is a newly created post due to ongoing expansion and the vast range of opportunities for them to continue with what has been a period of rapid growth. You will be a talented writer, able to create flowing, compelling narrative in order to create successful bids for complex, high-value tender opportunities. You will be happy to work to tight deadlines and in a highly dynamic environment, and will have solid project management skills. In order to ensure their ongoing high levels of success, they are keen to appoint someone who will bring new ideas to the table and contribute to continually improving ways of working. Applications are welcomed from established Bid Managers, or experienced Bid Writers with confidence of being ready for the next step in their career. They provide services across many areas of healthcare, so this will be an opportunity to constantly gain exposure & knowledge in new areas - public health, mental healthcare, health & well-being, prison services, learning disabilities, education and schools and much more. Any experience of writing bids for similar areas would be of benefit (e.g. experience of commissioned services, or in social care, healthcare, charity, local authority, NHS frameworks etc.) You must be able to work in a fast-paced, dynamic environment and be hungry to make a real difference. You will help mentor junior members of the team and work alongside the senior bid manager, with the current growth trajectory, there will be numerous chances for you to take on further responsibility and develop your career within the organisation. The organisation has a culture where effort and results are always recognised, their senior management team is involved at all levels and visible within the business, with a genuine open door policy and a focus on staff inclusion. As well as a healthy internal culture, you will be contributing to the success of a business which makes a huge difference to the lives and health of many people around the UK, including many vulnerable individuals and families in need of support. THIS IS A REMOTE WORKING POSITION. They have several office locations in the UK including, Manchester, Birmingham and London, which you can access, but the position will be working from home and can be based wherever the suitable applicant is.

Bid Writer - Healthcare, Public Health, Social Care, Mental Health. REMOTE WORKING - FLEXIBLE LOCATION - MANCHESTER, LEEDS, BIRMINGHAM, LONDON. My client is a fast-growth healthcare provider, looking for a Bid Writer to join their highly successful business development team. This is a newly created post due to their expansion plans and the vast range of opportunities for them to continue with what has been a period of rapid growth. You will be a talented writer, able to create flowing, compelling narrative in order to create successful bids for complex, high-value tender opportunities. They provide services across many areas of healthcare, so this will be an opportunity to constantly gain exposure & knowledge in new areas - public health, dietetics, mental healthcare, health & wellbeing, justice services, learning disabilities, education and schools and much more. Any experience of writing bids for similar areas would be of benefit (e.g. experience of social care, healthcare, charity, local authority, NHS frameworks etc) You must be able to work in a fast-paced, dynamic environment and be hungry to make a real difference. You will work alongside the senior bid manager, who will support and mentor you, with a genuine long term opportunity to develop and move into more senior roles and Bid Management. The organisation has a culture where effort and results are recognised, their senior management team is involved at all levels and visible within the business, with a genuine open door policy and a focus on staff inclusion. As well as a healthy internal culture, you will be contributing to the success of a business which makes a huge difference to the lives and health of many people around the UK, including many vulnerable individuals and families in need of support. THIS IS A REMOTE WORKING POSITION. They have several office locations in the UK including, Manchester, Birmingham and London, which you can use if you wish, but the position will be working from home so can be based wherever the suitable applicant is.

Bid Writer - Healthcare, Public Health, Social Care, Mental Health. REMOTE WORKING - FLEXIBLE LOCATION - MANCHESTER, LEEDS, BIRMINGHAM, LONDON. My client is a fast-growth healthcare provider, looking for a Bid Writer to join their highly successful business development team. This is a newly created post due to their expansion plans and the vast range of opportunities for them to continue with what has been a period of rapid growth. You will be a talented writer, able to create flowing, compelling narrative in order to create successful bids for complex, high-value tender opportunities. They provide services across many areas of healthcare, so this will be an opportunity to constantly gain exposure & knowledge in new areas - public health, dietetics, mental healthcare, health & wellbeing, justice services, learning disabilities, education and schools and much more. Any experience of writing bids for similar areas would be of benefit (e.g. experience of social care, healthcare, charity, local authority, NHS frameworks etc) You must be able to work in a fast-paced, dynamic environment and be hungry to make a real difference. You will work alongside the senior bid manager, who will support and mentor you, with a genuine long term opportunity to develop and move into more senior roles and Bid Management. The organisation has a culture where effort and results are recognised, their senior management team is involved at all levels and visible within the business, with a genuine open door policy and a focus on staff inclusion. As well as a healthy internal culture, you will be contributing to the success of a business which makes a huge difference to the lives and health of many people around the UK, including many vulnerable individuals and families in need of support. THIS IS A REMOTE WORKING POSITION. They have several office locations in the UK including, Manchester, Birmingham and London, which you can use if you wish, but the position will be working from home so can be based wherever the suitable applicant is.

Bid Manager - Healthcare, Public Health, Social Care, Mental Health. REMOTE WORKING - FLEXIBLE LOCATION - MANCHESTER, LEEDS, BIRMINGHAM, LONDON. My client is a fast-growth healthcare provider, looking for an experienced Bid Manager to join their team. This is a newly created post due to ongoing expansion and the vast range of opportunities for them to continue with what has been a period of rapid growth. You will be a talented writer, able to create flowing, compelling narrative in order to create successful bids for complex, high-value tender opportunities. You will be happy to work to tight deadlines and in a highly dynamic environment, and will have solid project management skills. In order to ensure their ongoing high levels of success, they are keen to appoint someone who will bring new ideas to the table and contribute to continually improving ways of working. Applications are welcomed from established Bid Managers, or experienced Bid Writers with confidence of being ready for the next step in their career. They provide services across many areas of healthcare, so this will be an opportunity to constantly gain exposure & knowledge in new areas - public health, mental healthcare, health & well-being, prison services, learning disabilities, education and schools and much more. Any experience of writing bids for similar areas would be of benefit (e.g. experience of commissioned services, or in social care, healthcare, charity, local authority, NHS frameworks etc.) You must be able to work in a fast-paced, dynamic environment and be hungry to make a real difference. You will help mentor junior members of the team and work alongside the senior bid manager, with the current growth trajectory, there will be numerous chances for you to take on further responsibility and develop your career within the organisation. The organisation has a culture where effort and results are always recognised, their senior management team is involved at all levels and visible within the business, with a genuine open door policy and a focus on staff inclusion. As well as a healthy internal culture, you will be contributing to the success of a business which makes a huge difference to the lives and health of many people around the UK, including many vulnerable individuals and families in need of support. THIS IS A REMOTE WORKING POSITION. They have several office locations in the UK including, Manchester, Birmingham and London, which you can access, but the position will be working from home and can be based wherever the suitable applicant is.

Registered Manager - Care Home for Adults with Learning Disabilities. Autism. Huddersfield, West Yorkshire Great new opportunity to join a highly regarded care provider as Registered Manager for a small, Good rated Care Home for adults with Learning Disabilities. This requires a care professional with good management experience, (gained as either Service Manager, Care Manager or Registered Manager) with solid experience of managing services supporting adults with complex needs (learning disabilities, challenging behaviours, autism etc). You will be someone who feels passionate about providing your clients with the best opportunities, and first rate levels of person-centred care. This is a small residential care home for adults with autism, learning disabilities and other complex needs. It is in a picturesque, easily accessed location in Huddersfield. The organisation has an excellent culture, where efforts are recognised and rewarded. Providing best in class person-centred care sits at the centre of the strategy, which means that any decisions around how the services are managed and developed are based on what is best for the clients. There are hands-on, supportive regional management teams to support you, as well as central support teams such as quality and behavioural support teams. This is to ensure that the managers have the level of resources required in order to create the best possible standards of care and a rewarding environment for both residents and staff. As well as being able to make a difference from day one, you will also be able to benefit from opportunities for your own career development, as there will be investment in training and also chances to move into senior management.

Registered Manager - Care Manager - Service Manager. Care Home for Adults with Learning Disabilities. Autism. Huddersfield, West Yorkshire Great new opportunity to join a highly regarded care provider as Registered Manager for a small, Good rated Care Home for adults with Learning Disabilities. This requires a care professional with good management experience, (gained as either Service Manager, Care Manager or Registered Manager) with solid experience of managing services supporting adults with complex needs (learning disabilities, challenging behaviours, autism etc). You will be someone who feels passionate about providing your clients with the best opportunities, and first rate levels of person-centred care. This is a small residential care home for adults with autism, learning disabilities and other complex needs. It is in a picturesque, easily accessed location in Huddersfield. The organisation has an excellent culture, where efforts are recognised and rewarded. Providing best in class person-centred care sits at the centre of the strategy, which means that any decisions around how the services are managed and developed are based on what is best for the clients. There are hands-on, supportive regional management teams to support you, as well as central support teams such as quality and behavioural support teams. This is to ensure that the managers have the level of resources required in order to create the best possible standards of care and a rewarding environment for both residents and staff. As well as being able to make a difference from day one, you will also be able to benefit from opportunities for your own career development, as there will be investment in training and also chances to move into senior management.