Vermelo RPO

Senior Technical Support Specialist Location: Hybrid, Tunbridge Wells Contract: Permanent About VisionTrack VisionTrack is a leading provider of video telematics, connected vehicle technology and intelligent fleet solutions. Our technology helps businesses improve driver safety, reduce risk and gain greater visibility across their vehicle operations. We are now looking for an experienced Senior Technical Support Specialist to join our growing Technical Services team. The Role This is a senior, hands-on technical support position focused on resolving complex customer and product issues across CCTV, video telematics, connected hardware and cloud-supported platforms. You will act as an escalation point for cases that cannot be resolved by 1st or 2nd line support, taking ownership of investigations through to resolution. You will work closely with customers, key accounts, Field Engineers, Product, Development and Operations to diagnose faults, identify root causes and ensure issues are resolved effectively. This is not a software development or people management role. It is ideal for someone who enjoys detailed technical investigation, problem solving and taking ownership of challenging cases. What You ll Be Doing You will: Manage complex technical incidents, escalations and customer-impacting issues from initial investigation through to resolution Diagnose faults across CCTV systems, cameras, DVRs, MDVRs, NVRs, GPS tracking devices, SIM connectivity, firmware, software and vehicle power Review logs, service history, installation records, device health information and system data to identify root causes Investigate recurring faults and recommend corrective or preventative actions Create and maintain customer, device, account, alert, permission and platform configurations Support firmware updates, product changes, new customer deployments and connectivity investigations Investigate API and platform-related issues using tools such as Postman, Azure logs and basic KQL queries Recreate technical issues, validate payloads and identify whether problems relate to configuration, customer usage, devices, data or genuine platform defects Provide clear, evidence-based escalations to Product or Development teams Support and coach 1st and 2nd line colleagues through technical guidance and knowledge sharing Create troubleshooting guides, SOPs, FAQs, knowledge articles and known issue documentation Provide clear updates to both technical and non-technical stakeholders What We re Looking For You will have experience in a senior technical support, 2nd line support, technical operations or technical specialist role. You will also need: Experience supporting CCTV, video telematics, vehicle technology, IoT, connected hardware or similar technical products Strong troubleshooting and fault-finding skills across hardware, software, connectivity, configuration and installation issues Experience managing escalated cases and customer-impacting technical incidents Knowledge of cameras, DVRs, MDVRs, NVRs, GPS tracking, SIM connectivity, firmware and remote diagnostics The ability to analyse logs, system data, service records and installation information A basic understanding of REST APIs, HTTP status codes, API keys, authentication and permissions Experience using Postman or similar API testing tools Exposure to Azure monitoring tools, application logs or basic KQL queries Strong written and verbal communication skills A calm, organised and customer-focused approach Excellent attention to detail and technical documentation skills Experience with CAN data, SaaS-connected hardware, mobile applications, video retrieval platforms, partner integrations or field service operations would be advantageous. Why Join VisionTrack? You will join an innovative and fast-growing technology business where your technical expertise will have a genuine impact on customers, products and internal teams. This is an opportunity to take ownership of complex technical challenges, work with connected vehicle technology and help shape the knowledge and capability of the wider support function. Apply today to join VisionTrack as our new Senior Technical Support Specialist.

Job title: Product Manager VisionTrack Video Telematics IoT SaaS Hybrid Tunbridge Wells Help shape real-world solutions in a fast-growing tech business We re working with VisionTrack , one of Europe s leading providers of video telematics and AI-powered fleet technology, as they continue to scale their Solutions Engineering team. This is an exciting opportunity offering the right individual a platform for growth and personal development in a fast moving industry. About the Role We are seeking an experienced Product Manager to lead the strategy, development, and lifecycle of our video telematics products. In this role, you will combine customer insight, commercial awareness, and technical understanding to drive innovation across our camera, AI, and fleet safety platform offerings. You will work closely with engineering, data science, operations, sales, and customer success to deliver best?in?class solutions that improve driver safety, reduce risk, and deliver actionable intelligence to fleet operators. Key Responsibilities Product Strategy & Vision Develop and own the product roadmap for our video telematics portfolio including connected cameras, AI-driven driver monitoring, cloud video platforms, and fleet analytics. Conduct market, competitor, and customer research to define new opportunities and strengthen product market fit. Define clear, data?driven KPIs and success metrics across product initiatives. Product Development & Delivery Translate customer problems into detailed requirements, user stories, and acceptance criteria. Work closely with engineering and hardware teams to ensure timely, high?quality releases of both software and device-based features. Partner with data science to incorporate AI and computer vision capabilities (e.g., ADAS events, driver behaviour detection) into the product. Lead cross-functional sprint planning, prioritisation, and backlog management. Customer & Market Insight Engage directly with fleet customers, partners, and industry stakeholders to validate problems, test prototypes, and gather ongoing feedback. Analyse customer usage data, warranty/failure trends, and product performance to inform product decisions. Champion the voice of the customer across the business. Go?to?Market & Commercialisation Collaborate with Sales, Marketing, and Operations to support product launches and create value?led messaging. Build business cases for new features or product lines, including pricing strategy and commercial impact analysis. Train internal teams on new functionality and serve as a product evangelist. Own production of technical documentation Lifecycle Management Monitor product performance, reliability, and customer satisfaction across hardware and cloud services. Manage end?of?life processes for legacy devices or features. Identify opportunities to reduce costs, improve margin, and streamline operational processes. Required Skills & Experience Proven experience as a Product Manager, ideally in video telematics, IoT, fleet management, or connected devices. Strong understanding of: Cellular and IoT device connectivity Video encoding/streaming Cloud platforms and APIs ADAS/DSM event detection and AI-driven safety systems Ability to balance technical detail with commercial considerations. Excellent communication skills, comfortable working with engineers, executives, and customers. Strong analytical skills with experience using product analytics tools and customer feedback platforms. Demonstrated experience delivering end-to-end product lifecycle management. Preferred (Nice to Have) Experience with: Computer vision or machine learning products Automotive or fleet safety regulations Hardware device certification and testing International telematics markets Agile/Scrum certification (e.g., CSPO). Personal Attributes Customer?obsessed with a passion for solving real?world safety and efficiency challenges. Comfortable making decisions with imperfect or evolving information. Bias for action delivers results and drives clarity. Able to manage multiple priorities and communicate effectively in a fast-paced environment.

First Response Claims Handler Location: Uxbridge Type: Full-Time Hybrid Working hours: Monday to Friday Covering hours between 8am - 6pm (shifts 8-430pm & 930-6pm) 1 in 4 Saturdays 930am - 330pm 1 shift per week 1030-730pm Ready to turn chaos into calm after a car accident? Join our vibrant, fast-paced team and be the first friendly voice our customers hear following an accident! We've been helping non-fault drivers get back on the road for 30 years, by providing like-for-like replacement vehicles, expert claims assistance and a genuinely caring service. As we continue to grow, we are looking for First Response Claims Handlers to join our fast-paced, fun and supportive team! What You'll Be Doing: As a First Response Claims Handler, you'll play a key role in the early stages of the claims process. Your responsibilities will include: Handling new accident referrals from our trusted partners and guiding our clients through the initial steps in their claim. Investigating accident details to assess liability, damages and potential fraud! Explaining our services and benefits to our clients in a clear & confident way - feeling confident in negotiating and sales skills is a benefit! Organising suitable replacement vehicles quickly and efficiently. Managing multiple client accounts with empathy and professionalism. Making smart, commercial decisions that benefit both the customer and the business! Delivering top-tier customer service with empathy & energy! Promoting our services with confidence and care! What You Bring: A friendly and engaging phone manner. Strong communication, listening skills, and decision-making skills. Great time management and attention to detail. The ability to stay calm and make quick, informed decisions A passion for helping people and working in a team A team-first attitude and a willingness to learn Basic Microsoft Office skills (Word, Outlook) Bonus points for knowledge of the automotive or insurance world-but not essential! Why You'll Love It Here: A fun, social, and supportive team environment - with team meetings, games, fun socials both as a team and a wider business! We work hard, support each other & have fun while doing it! Loads of opportunities to grow your skills in customer service, sales, and admin - as well as lots of progression opportunities from within! A company that genuinely cares about its people and customers - a meaningful role where we help people during a stressful time & make a difference! We have been around for 30 years and are still growing Fast-paced days that fly by-and no two are ever the same

Job Title: Purchase Ledger Assistant x 2 Location: Bessels Green (Kent) or Manchester - Hybrid The Purchase Ledger Assistant plays a key role in ensuring the timely and accurate processing of supplier invoices and expense claims using Proactis Cloud and Invoice Capture software. The role supports the finance team in maintaining strong financial controls, ensuring accurate records, and contributing to the efficient running of the purchase ledger function. The successful candidate will be responsible for managing a range of accounts payable duties, resolving queries with suppliers and internal stakeholders, and helping maintain compliance with internal procurement and expense policies. Responsibilities and Accountabilities: Accurately process high volumes of purchase invoices using Proactis Cloud and Invoice Capture Monitor and respond to queries from suppliers and internal departments to deliver a high standard of service, building & maintaining strong relationships Take ownership of Aged Debt and actively manage to ensure invoices are paid in a timely manner Assist with weekly and ad-hoc payment runs, ensuring timely payments in line with agreed terms Reconcile supplier statements and investigate any outstanding items Support Account and balance sheet reconciliations as required Adhere to company policies and regulatory requirements, including data protection and financial compliance standards, whilst identifying areas for improvement in the control environment Assist in improving purchase ledger processes and promoting PO compliance Provide cover and support to other finance team members as required Skills & Experience Experience working in a purchase ledger role Experience using Proactis Cloud software for invoice processing Familiarity with Invoice Capture and automated workflows High level of accuracy and attention to detail Strong organisational and time management skills Confident communicator, both written and verbal, with the ability to liaise effectively with suppliers and internal teams Proficient in Microsoft Excel and standard finance applications Able to work independently and manage workload to meet deadlines

Partnerships Manager This is a hybrid opportunity that can be based from either of our offices in Manchester, London or Peterborough. The purpose of this role is to maximise Markerstudy Insurance's strategic, commercial & customer objectives within the Partnership that you run, contributing to wider Insurance plans using all P&L levers and to also build a strategic level capability which enhances and consolidates the Motor, Home, Van and Pet market position, ensuring best in class relationship management. Working within an experienced and multi-skilled team, managing the relationships with renowned UK brands whose core businesses operate across the personal finance, banking and retail sectors. Key Accountabilities & Responsibilities: Support and contribute towards the delivery of the agreed annual P&L plan targets for EDBITDA, Income per Policy growth, and conversion metrics and delivery of incremental initiatives. Drive expansion of current business by generation of profitable new business volumes. Maintain strong internal & external Partner relationships to drive growth of the Motor & Home Partnerships portfolio. Collaboratively work with partners to jointly manage change agendas and implement profitable/viable initiatives ensuring adherence to legal/conduct requirements. Manage partners change delivery expectations from outset to clear delivery timescales and scope, Markerstudy Insurance s strategy and costs. Manage the incident communication process through to the Partner, customer communication and decision-making process through to completion. Maintain SLA performance in line with the partner contract and be proactive in engaging the Partner where SLAs are threatened. Manage contractual due diligence requirements such as annual audits. Hosting of peer group meetings with external partners either face to face or virtually. Manage quality drivers for the Partner, including NPS and customer experience initiatives. Determine partner outcomes and solutions to a wide range of activities or challenges, to ensure good customer outcomes are maintained. Deliver on Partner contractual governance requirements. Skills, Experience & Knowledge: Experience of partnership management and track record of delivery. Ability to navigate complex documentation (such as Partner contracts). Understanding of the regulatory environment. Self-motivated, resilient; strong work ethic, you thrive in a dynamic, fast-paced environment and persevere through setbacks. Exemplary people skills, able to work with diverse internal and external stakeholders. Insurance or financial services industry experience (advantageous). Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as (url removed), Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment Private medical health care plan 28 days annual leave plus of Bank Holidays and the ability to buy holiday A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary

Partnerships Manager This is a hybrid opportunity that can be based from either of our offices in Manchester, London or Peterborough. The purpose of this role is to maximise Markerstudy Insurance's strategic, commercial & customer objectives within the Partnership that you run, contributing to wider Insurance plans using all P&L levers and to also build a strategic level capability which enhances and consolidates the Motor, Home, Van and Pet market position, ensuring best in class relationship management. Working within an experienced and multi-skilled team, managing the relationships with renowned UK brands whose core businesses operate across the personal finance, banking and retail sectors. Key Accountabilities & Responsibilities: Support and contribute towards the delivery of the agreed annual P&L plan targets for EDBITDA, Income per Policy growth, and conversion metrics and delivery of incremental initiatives. Drive expansion of current business by generation of profitable new business volumes. Maintain strong internal & external Partner relationships to drive growth of the Motor & Home Partnerships portfolio. Collaboratively work with partners to jointly manage change agendas and implement profitable/viable initiatives ensuring adherence to legal/conduct requirements. Manage partners change delivery expectations from outset to clear delivery timescales and scope, Markerstudy Insurance s strategy and costs. Manage the incident communication process through to the Partner, customer communication and decision-making process through to completion. Maintain SLA performance in line with the partner contract and be proactive in engaging the Partner where SLAs are threatened. Manage contractual due diligence requirements such as annual audits. Hosting of peer group meetings with external partners either face to face or virtually. Manage quality drivers for the Partner, including NPS and customer experience initiatives. Determine partner outcomes and solutions to a wide range of activities or challenges, to ensure good customer outcomes are maintained. Deliver on Partner contractual governance requirements. Skills, Experience & Knowledge: Experience of partnership management and track record of delivery. Ability to navigate complex documentation (such as Partner contracts). Understanding of the regulatory environment. Self-motivated, resilient; strong work ethic, you thrive in a dynamic, fast-paced environment and persevere through setbacks. Exemplary people skills, able to work with diverse internal and external stakeholders. Insurance or financial services industry experience (advantageous). Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as (url removed), Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment Private medical health care plan 28 days annual leave plus of Bank Holidays and the ability to buy holiday A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary

Job Title: Purchase Ledger Assistant x 2 Location: Bessels Green (Kent) or Manchester - Hybrid The Purchase Ledger Assistant plays a key role in ensuring the timely and accurate processing of supplier invoices and expense claims using Proactis Cloud and Invoice Capture software. The role supports the finance team in maintaining strong financial controls, ensuring accurate records, and contributing to the efficient running of the purchase ledger function. The successful candidate will be responsible for managing a range of accounts payable duties, resolving queries with suppliers and internal stakeholders, and helping maintain compliance with internal procurement and expense policies. Responsibilities and Accountabilities: Accurately process high volumes of purchase invoices using Proactis Cloud and Invoice Capture Monitor and respond to queries from suppliers and internal departments to deliver a high standard of service, building & maintaining strong relationships Take ownership of Aged Debt and actively manage to ensure invoices are paid in a timely manner Assist with weekly and ad-hoc payment runs, ensuring timely payments in line with agreed terms Reconcile supplier statements and investigate any outstanding items Support Account and balance sheet reconciliations as required Adhere to company policies and regulatory requirements, including data protection and financial compliance standards, whilst identifying areas for improvement in the control environment Assist in improving purchase ledger processes and promoting PO compliance Provide cover and support to other finance team members as required Skills & Experience Experience working in a purchase ledger role Experience using Proactis Cloud software for invoice processing Familiarity with Invoice Capture and automated workflows High level of accuracy and attention to detail Strong organisational and time management skills Confident communicator, both written and verbal, with the ability to liaise effectively with suppliers and internal teams Proficient in Microsoft Excel and standard finance applications Able to work independently and manage workload to meet deadlines