Lovell

Resident Liaison Officer - Refurbishment Wakefield Competitive Salary + Car / Car Allowance + Benefits Permanent - Full Time - 40 Hours An exciting opportunity has arisen within our growing Refurbishment business for a Resident Liaison Officer to join a dynamic Partnership team. Working out of our Wakefield office within a wider delivery team and responsible to the Customer Care Manager, you will support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme. You will oversee the full customer journey, from pre-start visits and resident profiling through to day-to-day communication, complaint handling, and post-completion aftercare. You will be responsible for maintaining accurate and up-to-date records on the CRM system, supporting project administration, and building positive working relationships with residents, leaseholders, and key stakeholders. We are looking for an experienced Resident Liaison Officer who is organised, proactive, and confident in engaging with residents and stakeholders. You will have a proven track record of managing workloads across planned maintenance programmes and a good understanding of internal and external delivery programmes. You will be an excellent communicator with strong customer service and administrative skills. In addition, you will be comfortable in the use of Microsoft Office, and ideally with some experience of EasyBop systems. Benefits Bonus entitlement based on performance KPIs Holidays - 26 days Life Assurance Pension Private medical insurance Ability to purchase additional holiday Access to discount portal Cycle to Work scheme and the Lovell Way to EV Digital GP Employee assistance programme Sharesave scheme As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.

Permanent Full Time 37.5 hours per week working Thursday to Monday (9.30am to 5.00pm) We have an exciting opportunity for a positive, sales-driven, self-motivated, and committed people person to join our team someone to support the existing sales team in the sale of our beautiful new homes in Scarborough click apply for full job details

Permanent - Full Time - 37.5 Hours We are looking for a proactive and well-organised Sales Administrator to support our busy Sales Department in Derby. Reporting to the Sales Director, you will ensure smooth and efficient day-to-day operations, enabling the team to achieve its targets and deliver a high-quality customer experience. As a Sales Administrator, you'll set up the sales developments throughout the region in respect of administration and co-ordinate reports to achieve set deadlines. You will maintain key systems and administrative processes, ensuring all information is accurate, up to date, and easily accessible for the wider team. You will take responsibility for updating, producing, and issuing development information, as well as preparing sales releases for the Regional Sales Director. In addition, you will code and record sales invoices ready for approval, along with updating and inputting data into the CRM system. The successful applicant will have experience in a similar Sales Administrator role, and you will therefore have knowledge of the sales process, procedures, contract progression and legal administration. IT literate in Microsoft Office, Excel, Word, and you will ideally have experience of using a CRM System. We are looking for an excellent communicator who is highly organised, has excellent attention to detail, with a professional telephone manner and has the ability to work independently. This is a fantastic opportunity for someone who thrives in a fast-paced administrative environment and enjoys playing a key role in supporting a successful sales team. Benefits Bonus entitlement based on performance KPIs Holidays - 26 days Life Assurance Pension Private medical insurance Ability to purchase additional holiday Access to discount portal Cycle to Work scheme and the Lovell Way to EV Digital GP Employee assistance programme Sharesave scheme As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues.

Permanent - Full Time - 40 Hours An exciting opportunity has arisen for a Resident Liaison Officer to join our North Regeneration region, based on sites across Nottingham. Reporting to the Social Value & Customer Experience Manager, this Resident Liaison Officer position will deliver a first-class customer experience for our tenants before, during and post improvement works. We are looking for a pro-active and engaging individual who has exceptional communication skills and customer service experience. You will have good administration skills, comfortable in the use of Microsoft Office, and ideally with some experience of CRM systems. You will be an experienced Resident Liaison Officer with knowledge of Site Administration, an awareness of Health & Safety in occupied homes along with knowledge of the refurbishment process. Benefits Bonus entitlement based on performance KPIs Holidays - 26 days Life Assurance Pension Private medical insurance Ability to purchase additional holiday Access to discount portal Cycle to Work scheme and the Lovell Way to EV Digital GP Employee assistance programme Sharesave scheme As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.

Permanent - Full Time 40 Hours An exciting opportunity has arisen within our growing Refurbishment business for a Contracts Administrator to join a dynamic Partnership team. Working out of our Nottingham office within a wider delivery team and reporting to the Contracts Manager, you will carry out contract administration duties supporting refurbishment contracts click apply for full job details

Permanent - Full Time 40 Hours An exciting opportunity has arisen within our growing Refurbishment business for a Contracts Administrator to join a dynamic Partnership team. Working out of our Nottingham office within a wider delivery team and reporting to the Contracts Manager, you will carry out contract administration duties supporting refurbishment contracts click apply for full job details