The Virtual Recruiter
Technical Services Manager Location: Worcester (Office-based with occasional customer visits) Job Type: Full-time Permanent Salary: £45,000 £55,000 DOE + Benefits + Training and Certifications Lead Technical Excellence Our client is a growing Managed Service Provider delivering Microsoft Cloud, Cyber Security, Connectivity and IT Support solutions across the UK. They are looking for an experienced Technical Services Manager to lead their Helpdesk, Projects and Technical Engineering teams while driving service excellence, operational improvement and customer satisfaction. Working alongside senior leadership, you'll develop their engineers, oversee technical delivery, support business growth and help shape the future of their technical services. The Role You'll provide leadership across technical operations, ensuring outstanding customer service while developing a high-performing engineering team. Responsibilities Include Leadership: Lead, mentor and develop Helpdesk, Field Engineers, Project Engineers and Technical Specialists Conduct one-to-ones, appraisals and development planning Promote accountability, collaboration and excellent customer service Manage team resources, capacity planning and skills development Support professional training and certifications. Service Delivery: Own day-to-day technical service delivery Ensure KPIs and SLAs are achieved Act as senior escalation point for complex technical issues Drive continual service improvement Maintain high-quality documentation, standards and governance. Project Oversight: Oversee delivery of customer projects including Microsoft 365 migrations, Azure and Cloud solutions, cyber security implementations, network infrastructure upgrades, VoIP and Unified Communications, connectivity installations, and customer onboarding and technology refresh projects Work closely with Project Managers and Sales to ensure projects are delivered on time, within scope and to a high technical standard. Business Growth: Support the commercial team by attending customer meetings, assisting with solution design and technical proposals, reviewing Statements of Work and quotations, identifying opportunities to improve customer environments, and building strong relationships with customers, suppliers and technology partners. Operational Improvement: Standardise technical processes Introduce automation where appropriate Maintain documentation and technical standards Support ISO9001, ISO27001 and Cyber Essentials compliance Help shape future technical strategy. About You You'll already have significant experience leading technical teams within a Managed Service Provider and be confident managing engineers, customers and operational performance. Essential Experience: Leadership experience within an MSP. Managing Service Desk, Projects or Technical Services teams. KPI and SLA management. Customer escalation management. Strong people leadership and coaching skills. Commercial awareness and customer relationship management. Technical pre-sales and solution design experience. Full UK driving licence. Technical Knowledge Strong practical experience with Microsoft 365, Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Intune, Microsoft Entra ID, Microsoft Azure, Cloud migrations, Endpoint management, Cyber Security, Networking, routing, switching and wireless, Firewalls, Backup and disaster recovery, VoIP and Unified Communications, and Broadband, leased lines and connectivity. Experience with PSA and RMM platforms is essential. Desirable: Microsoft Certifications ITIL Foundation 3CX SonicWall Ubiquiti ISO9001 or ISO27001 experience Success in the Role Within your first year you'll have built a high-performing technical team, improved customer satisfaction and service performance, reduced escalations, standardised documentation and processes, introduced automation and service improvements, delivered successful customer projects, and become a trusted technical leader across the business. What's on Offer: £45,000 £55,000 DOE Company-funded Microsoft and industry certifications Clear career progression 25 days holiday plus bank holidays Two paid volunteering days Pension scheme Free parking Modern offices Regular team events Supportive, collaborative culture Apply Now If you're an experienced MSP Technical Services Manager looking for an opportunity to lead, influence and help shape a growing technology business, our client would love to hear from you. This is an excellent opportunity to deliver exceptional technology solutions and outstanding customer service across the UK.
Technical Services Manager Location: Worcester (Office-based with occasional customer visits) Job Type: Full-time Permanent Salary: £45,000 £55,000 DOE + Benefits + Training and Certifications Lead Technical Excellence Our client is a growing Managed Service Provider delivering Microsoft Cloud, Cyber Security, Connectivity and IT Support solutions across the UK. They are looking for an experienced Technical Services Manager to lead their Helpdesk, Projects and Technical Engineering teams while driving service excellence, operational improvement and customer satisfaction. Working alongside senior leadership, you'll develop their engineers, oversee technical delivery, support business growth and help shape the future of their technical services. The Role You'll provide leadership across technical operations, ensuring outstanding customer service while developing a high-performing engineering team. Responsibilities Include Leadership: Lead, mentor and develop Helpdesk, Field Engineers, Project Engineers and Technical Specialists Conduct one-to-ones, appraisals and development planning Promote accountability, collaboration and excellent customer service Manage team resources, capacity planning and skills development Support professional training and certifications. Service Delivery: Own day-to-day technical service delivery Ensure KPIs and SLAs are achieved Act as senior escalation point for complex technical issues Drive continual service improvement Maintain high-quality documentation, standards and governance. Project Oversight: Oversee delivery of customer projects including Microsoft 365 migrations, Azure and Cloud solutions, cyber security implementations, network infrastructure upgrades, VoIP and Unified Communications, connectivity installations, and customer onboarding and technology refresh projects Work closely with Project Managers and Sales to ensure projects are delivered on time, within scope and to a high technical standard. Business Growth: Support the commercial team by attending customer meetings, assisting with solution design and technical proposals, reviewing Statements of Work and quotations, identifying opportunities to improve customer environments, and building strong relationships with customers, suppliers and technology partners. Operational Improvement: Standardise technical processes Introduce automation where appropriate Maintain documentation and technical standards Support ISO9001, ISO27001 and Cyber Essentials compliance Help shape future technical strategy. About You You'll already have significant experience leading technical teams within a Managed Service Provider and be confident managing engineers, customers and operational performance. Essential Experience: Leadership experience within an MSP. Managing Service Desk, Projects or Technical Services teams. KPI and SLA management. Customer escalation management. Strong people leadership and coaching skills. Commercial awareness and customer relationship management. Technical pre-sales and solution design experience. Full UK driving licence. Technical Knowledge Strong practical experience with Microsoft 365, Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Intune, Microsoft Entra ID, Microsoft Azure, Cloud migrations, Endpoint management, Cyber Security, Networking, routing, switching and wireless, Firewalls, Backup and disaster recovery, VoIP and Unified Communications, and Broadband, leased lines and connectivity. Experience with PSA and RMM platforms is essential. Desirable: Microsoft Certifications ITIL Foundation 3CX SonicWall Ubiquiti ISO9001 or ISO27001 experience Success in the Role Within your first year you'll have built a high-performing technical team, improved customer satisfaction and service performance, reduced escalations, standardised documentation and processes, introduced automation and service improvements, delivered successful customer projects, and become a trusted technical leader across the business. What's on Offer: £45,000 £55,000 DOE Company-funded Microsoft and industry certifications Clear career progression 25 days holiday plus bank holidays Two paid volunteering days Pension scheme Free parking Modern offices Regular team events Supportive, collaborative culture Apply Now If you're an experienced MSP Technical Services Manager looking for an opportunity to lead, influence and help shape a growing technology business, our client would love to hear from you. This is an excellent opportunity to deliver exceptional technology solutions and outstanding customer service across the UK.
The Virtual Recruiter
Job Title: Full-Stack Software Developer Location: Worcester Salary: From £38,000, depending on experience Part-Time and Full-Time hours would be considered; Office-based role. Agile working may be considered following successful induction. Candidates must have the right to work in the UK sponsorship is not available. About Our Client Our client is an award-winning company providing managed IT and telecommunication services to organisations across a range of industry sectors. Since launching in 2002, they have grown year on year, expanding their products and services as technology has developed, helping organisations improve their business practices and profitability. About the Role Our client is looking for a highly motivated Front-End UI / Full-Stack Software Developer who is keen to learn, apply new technologies and develop creative solutions for their customers. The role will focus primarily on developing modern web application front ends however, the successful candidate will also be expected to contribute across the full technology stack, including back-end services, secure client-server communication and database development. This is an exciting opportunity to become a core member of a growing development team working within the Internet of Things (IoT) technology space. You will work alongside team members specialising in back-end systems while taking ownership of your own development tasks. The successful candidate must be comfortable working independently and as part of a collaborative team. Training and domain knowledge will be provided, together with technical guidance from the Software Development Lead. Personal and technical development is actively encouraged. Responsibilities: Collaborate with coworkers to conceptualise, develop, and release software. Design, develop and maintain modern, responsive web application interfaces. Contribute to the development and maintenance of application back ends and RESTful APIs. Design, develop and maintain relational database schemas. Implement secure communication between application clients and servers. Work with end-users, developers and engineers to identify and define application requirements. Test software and contribute to the development of automated tests. Investigate software defects and develop effective solutions. Report development progress, risks and technical issues. Conduct quality assurance to ensure that the software meets prescribed guidelines Create and maintain product and technical documentation. Share knowledge and promote good development practices across the team and wider company. Rolling out fixes and upgrades to software, as needed. Securing software to prevent security breaches and other vulnerabilities. Reviewing customer feedback to enhance user experience. Suggesting alterations to workflow to improve efficiency and success. Pitching ideas for projects based on gaps in the market and technological advancements. What Are They Looking For: Full-stack development experience, including user interface design, secure client-server communication and database access. NET Core, ASP.NET Web API, Microsoft Azure and SQL experience. Proven experience developing modern, responsive web application front ends using a mainstream web framework. Proficiency in HTML5, CSS3 and JavaScript. Experience with a modern front-end framework such as React, Angular or Vue.js. Ability to understand, develop and maintain RESTful web APIs, including their security requirements. Experience designing and managing relational database schemas. Familiarity with Git source control and collaborative software development workflows. A strong aptitude for learning new technologies and working outside your existing areas of experience. Good independent problem-solving skills. Ability to use initiative and take ownership of assigned work. Good written and verbal communication skills. Ability to work effectively both independently and as part of a team. Desirable Skills and Experience: Proficiency in a server-side language or framework such as .NET, Node.js, Python. Working knowledge of SQL databases such as SQL Server, MySQL or PostgreSQL. Familiarity with cloud platforms such as Microsoft Azure or AWS. Experience with containerisation technologies such as Docker. Automated testing and continuous integration or delivery. Data analytics or machine learning. Internet of Things systems and applications. Benefits: Competitive salary from 38k per annum based on your previous experience. Market-leading, company-funded training courses and certifications. Career progression opportunities. 25 days holiday plus bank holidays. Optional two further paid days leave working in your nominated charity of choice. Pension scheme. Free on-site parking. Engaging optional social events. Modern office environment that promotes enjoyment and productivity. A collaborative, team-oriented culture where everyone strives for excellence.
Job Title: Full-Stack Software Developer Location: Worcester Salary: From £38,000, depending on experience Part-Time and Full-Time hours would be considered; Office-based role. Agile working may be considered following successful induction. Candidates must have the right to work in the UK sponsorship is not available. About Our Client Our client is an award-winning company providing managed IT and telecommunication services to organisations across a range of industry sectors. Since launching in 2002, they have grown year on year, expanding their products and services as technology has developed, helping organisations improve their business practices and profitability. About the Role Our client is looking for a highly motivated Front-End UI / Full-Stack Software Developer who is keen to learn, apply new technologies and develop creative solutions for their customers. The role will focus primarily on developing modern web application front ends however, the successful candidate will also be expected to contribute across the full technology stack, including back-end services, secure client-server communication and database development. This is an exciting opportunity to become a core member of a growing development team working within the Internet of Things (IoT) technology space. You will work alongside team members specialising in back-end systems while taking ownership of your own development tasks. The successful candidate must be comfortable working independently and as part of a collaborative team. Training and domain knowledge will be provided, together with technical guidance from the Software Development Lead. Personal and technical development is actively encouraged. Responsibilities: Collaborate with coworkers to conceptualise, develop, and release software. Design, develop and maintain modern, responsive web application interfaces. Contribute to the development and maintenance of application back ends and RESTful APIs. Design, develop and maintain relational database schemas. Implement secure communication between application clients and servers. Work with end-users, developers and engineers to identify and define application requirements. Test software and contribute to the development of automated tests. Investigate software defects and develop effective solutions. Report development progress, risks and technical issues. Conduct quality assurance to ensure that the software meets prescribed guidelines Create and maintain product and technical documentation. Share knowledge and promote good development practices across the team and wider company. Rolling out fixes and upgrades to software, as needed. Securing software to prevent security breaches and other vulnerabilities. Reviewing customer feedback to enhance user experience. Suggesting alterations to workflow to improve efficiency and success. Pitching ideas for projects based on gaps in the market and technological advancements. What Are They Looking For: Full-stack development experience, including user interface design, secure client-server communication and database access. NET Core, ASP.NET Web API, Microsoft Azure and SQL experience. Proven experience developing modern, responsive web application front ends using a mainstream web framework. Proficiency in HTML5, CSS3 and JavaScript. Experience with a modern front-end framework such as React, Angular or Vue.js. Ability to understand, develop and maintain RESTful web APIs, including their security requirements. Experience designing and managing relational database schemas. Familiarity with Git source control and collaborative software development workflows. A strong aptitude for learning new technologies and working outside your existing areas of experience. Good independent problem-solving skills. Ability to use initiative and take ownership of assigned work. Good written and verbal communication skills. Ability to work effectively both independently and as part of a team. Desirable Skills and Experience: Proficiency in a server-side language or framework such as .NET, Node.js, Python. Working knowledge of SQL databases such as SQL Server, MySQL or PostgreSQL. Familiarity with cloud platforms such as Microsoft Azure or AWS. Experience with containerisation technologies such as Docker. Automated testing and continuous integration or delivery. Data analytics or machine learning. Internet of Things systems and applications. Benefits: Competitive salary from 38k per annum based on your previous experience. Market-leading, company-funded training courses and certifications. Career progression opportunities. 25 days holiday plus bank holidays. Optional two further paid days leave working in your nominated charity of choice. Pension scheme. Free on-site parking. Engaging optional social events. Modern office environment that promotes enjoyment and productivity. A collaborative, team-oriented culture where everyone strives for excellence.
The Virtual Recruiter
Project Manager - SaaS / Insurance Location - Remote occasional travel may be required Permanent - £45,000 - £55,000 depending on experience Benefits - remote working, up to £100 per month contribution to office costs, private healthcare, contributory pension, 23 days Annual leave + statutory Bank holidays + birthday off What we do: Our client is an established but growing company providing a state-of-the-art technology platform that powers the insurance industry. They are the technology platform helping insurers, brokers, and MGAs streamline operations with smart, scalable solutions. We re looking for an experienced Project Manager to join a growing SaaS business and take the lead on high-profile implementation and change projects for a major client. This is a hands-on role where you ll plan, deliver, and oversee projects end-to-end working closely with development, QA, and client stakeholders to ensure smooth delivery on time and within scope. You ll also play a key part in requirements gathering, sprint planning, and business analysis, while keeping projects on track and stakeholders engaged. What you ll do: Lead delivery of client implementation & change projects Gather and define business requirements with stakeholders Drive sprint planning, prioritisation, and resource allocation Manage risks, blockers, and change requests effectively Keep stakeholders updated with clear communication What we re looking for: 3+ years project management experience in SaaS, tech, or insurance Strong knowledge of Agile/Scrum and software delivery lifecycles Confident communicator with excellent stakeholder management skills Business analysis experience is a big plus Insurance industry knowledge is highly beneficial This is a fantastic opportunity for a self-starter who thrives in a fast-paced, small-company environment and wants to make a real impact on client delivery and business growth.
Project Manager - SaaS / Insurance Location - Remote occasional travel may be required Permanent - £45,000 - £55,000 depending on experience Benefits - remote working, up to £100 per month contribution to office costs, private healthcare, contributory pension, 23 days Annual leave + statutory Bank holidays + birthday off What we do: Our client is an established but growing company providing a state-of-the-art technology platform that powers the insurance industry. They are the technology platform helping insurers, brokers, and MGAs streamline operations with smart, scalable solutions. We re looking for an experienced Project Manager to join a growing SaaS business and take the lead on high-profile implementation and change projects for a major client. This is a hands-on role where you ll plan, deliver, and oversee projects end-to-end working closely with development, QA, and client stakeholders to ensure smooth delivery on time and within scope. You ll also play a key part in requirements gathering, sprint planning, and business analysis, while keeping projects on track and stakeholders engaged. What you ll do: Lead delivery of client implementation & change projects Gather and define business requirements with stakeholders Drive sprint planning, prioritisation, and resource allocation Manage risks, blockers, and change requests effectively Keep stakeholders updated with clear communication What we re looking for: 3+ years project management experience in SaaS, tech, or insurance Strong knowledge of Agile/Scrum and software delivery lifecycles Confident communicator with excellent stakeholder management skills Business analysis experience is a big plus Insurance industry knowledge is highly beneficial This is a fantastic opportunity for a self-starter who thrives in a fast-paced, small-company environment and wants to make a real impact on client delivery and business growth.
