Mobilus Limited

We are delighted to be working in partnership with an established market leader in managed communications technology and services. For over 40 years, they ve been at the forefront of innovation, transforming customer experiences through smarter communications, automation, analytics and AI. They deliver transformative communication and CX solutions throughout the UK and internationally, supporting clients with global reach and ambition. As the business expands, they are looking to onboard a Senior Account Manager to manage and develop key accounts across their customer base and selectively onboard new clients. This is an exciting opportunity to protect and grow recurring revenue, improve customer outcomes and identify new opportunities through long-term account development and trusted advisory engagement. Armed with a portfolio of unique value propositions including innovative new UC products and AI solutions, the Senior Account Manager will participate in the following: Act as the primary commercial lead for assigned customers, coordinating internal and external stakeholders to ensure successful delivery, customer satisfaction and sustainable account growth. Producing proposals and reports Exerting influence to develop revenue and scope of services and associated adoption within customers. Identifying expansion opportunities, service improvements and additional value within existing customer accounts Liaising with internal resource and third-party resource managing communications and coordinating efforts in support of successful bids and client development strategies. Effective planning and reviewing of significant projects and management of change initiatives Remaining positive and taking difficult decisions in order to succeed in complex or stressful situations The successful candidate will have a minimum of 2-3 years of account management experience, working with CCaaS/UCaaS and vendors such as Zoom, 8x8, Five9, Mitel etc. The Account Manager will be used to working with contract values of around £500K, with a proven track record of retaining and securing new business. Solid tenure with previous employers is essential, as well as an analytical and detail-oriented mindset. As this is primarily a customer facing role, a full driving license and access to a car is essential and you should ideally live within 2 hours of the London area. This is a fantastic and exciting opportunity for a seasoned sales professional to work as part of a people-first company that holds exceptional staff retention rates and career development opportunities. The role comes with a generous uncapped commission scheme with added bonuses and accelerators once targets are exceeded, as well as a car allowance, private healthcare, flexible working arrangements and many more great benefits. If you re ambitious, curious and can demonstrate loyalty as an employee, this is your chance to earn, learn and grow your career in a company with pedigree, purpose and potential.

We are delighted to be working in partnership with one of the UK s leading hospitality businesses, with 59 restaurants across the country, each serving its own unique community. As their marketing team expands, they are looking for an Account Manager to own day-to-day Out of Restaurant performance across delivery platforms and partnerships, including promotions and menu execution. In this high impact and hands-on role, you will own performance, build strong partner relationships and turn well-executed activity into measurable results against commercial objectives. As the main point of contact for partners, the work will include end-to-end setup, delivery and optimisation of partner promotions, from build through to performance review, ensuring they generate incremental sales and remain commercially viable. Key Responsibilities include: Design promotional mechanics and campaign plans across delivery and promotional partners that drive incremental sales, improve conversion and increase customer engagement, aligned to commercial objectives and operational capability. Support the delivery and optimisation of partner campaigns, from briefing and setup through to live execution and post-campaign review. Work closely with Brand, Food, Finance and Operations to ensure campaigns are clearly defined, executable and accurately delivered. Own day-to-day performance across delivery platforms (Deliveroo, Uber Eats, Just Eat), ensuring menus, pricing, availability and promotions are accurately built and maintained. Monitor and optimise key OOR performance metrics including sales value, order volumes, average order value, conversion and customer ratings. Own the build, maintenance and optimisation of menus across digital in-restaurant and delivery platforms, ensuring menus support conversion and customer choice. Track and analyse the performance of delivery and promotional activity, working with Finance to understand impact on sales, conversion and ROI. The ideal candidate will have around 3+ years in a commercial, partnerships, trading, channel or operational marketing role (hospitality, retail or FMCG preferred). They will have experience of managing third-party partners or platforms, such as delivery platforms, loyalty schemes, promotional or affiliate-style partners. Proven experience in delivering promotions or offers end-to-end is essential, as well as strong commercial awareness, with experience balancing sales growth, margin considerations and partner commitments. They will be confident analysing performance and reporting on outcomes, with the ability to translate data into clear, practical recommendations. This will be someone who has meticulous organisational skills and a confident and proactive nature. This is a fantastic and rewarding opportunity to work at the heart of customer experiences in a varied and exciting role, with a high level of ownership and impact, making a huge difference to the overall brand.

We are currently working in partnership with a reputable and growing software company, who are a global leader in Clinical Intelligence solutions. With over 25 years of success, they have supported healthcare teams around the world with their clinical reporting and audits, transforming how data is used to improve patient outcomes. They are seeking an Application Support Analyst to join their highly skilled and committed support team, to provide enterprise-level assistance. In this highly rewarding role, the Technical Support Analyst will be the first point of contact for healthcare professionals, solving interesting and challenging issues and identifying the necessary activity required to complete each client s implementation, ensuring that products are used within their full capabilities. Key responsibilities: Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. The successful candidate will hold a technical degree, along with strong enterprise application support experience and experience with SQL, Windows, databases and remote access tools. They will have previously worked in an enterprise software support environment and be familiar with ticketing tools, such as JIRA or similar. They must be clear and confident communicators, with excellent analytical and problems solving skills. Candidates with desktop support experience only will not work, as well as software developers - this role requires application or software support experience. Please Note: Candidates must live within a 45-minute commute of Gerrards Cross, our client is not considering relocators at this time. The role is office based in a remote location, so candidates MUST be licensed drivers with a car. Parking is available. This is a fantastic opportunity to join a friendly, collaborative and open-minded team, who are happy to share their knowledge with you and help you to grow. The role comes with excellent career development opportunities and a chance to contribute to solving real-world problems and make a difference.