Computacenter AG & Co. oHG

A leading technology and services provider in Hatfield is seeking a Senior Functional Consultant specializing in ServiceNow. The role involves working with stakeholders to analyze enhancement requests, leading workshops, and ensuring solutions meet functional requirements. Ideal candidates should have over 7 years of experience in a Business Analyst role within IT Service Management. This is a hybrid position offering excellent opportunities for professional growth.

ServiceNow Senior Functional Consultant Location: UK - Hatfield Job-ID: 217237 Contract type: Standard Business Unit: ServiceNow Life on the team We are looking for a Senior Business Analyst / Functional Consultant to join our Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused on implementing new functionality, application upgrades, standardisation, process improvements on differing technologies working with technical teams and business teams to successfully deliver changes in a dynamic environment in line with Computacenter standards and processes. What you'll do Work with users and key system stakeholders across Computacenter and the customer base to analyse enhancement requests, prioritise them and work with the in-house technical teams as well as external suppliers to deliver them. Working with a range of stakeholders across the business, define the requirements, processes, procedures and reporting for new modules, components, and applications to complement the existing toolset. Lead workshops to ensure full alignment of requirements and solution across technical and business teams. Ensure that all such requirements are fully aligned to industry best practice and put Computacenter in a leading competitive position. Own the delivery of both enhancements and new components and systems. A key part of this will be ensuring that the solutions have been thoroughly tested and meet the specified functional requirements. Working in geographically spread Agile teams- writing user stories, performing show & tells, functional testing and creating documentation as needed for projects undertaken. Produce project plans, highlight reports, exceptions reports and risk & issue logs when required. What you'll need 7 years + working in similar Business Analyst / Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application development project, delivered to (or within) a medium to large size company. Experience of analysing and delivering enhancement requests to a core business system deployed in a medium to large size company. Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM understanding full features and capability. Experience with integration capability within ServiceNow Administration experience of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions An understanding of Incident management, problem management, change management, release management and configuration management as it relates to ITIL Experience working within a hybrid Agile/Scrum / Waterfall framework Experience in the Systems Development Life Cycle processing including requirements analysis and systems design. Be able to write high quality requirements documents, test plans, project plans, user guides, highlight reports and release notes. Be able to lead technical teams, at a detailed level, on the functionality that needs to be developed and any changes / corrections that need to be made during the development lifecycle. Be able to carry out hands on application functionality testing, prior to handing over for user acceptance. Be able to design business processes, perform requirements analysis and run requirements workshops. Be an excellent communicator, able to drive and influence others across the internal organisation Be able to take ownership of both technical and business issues and drive to resolution. Additional information Country: UK Location: Hatfield (Hybrid-working) Hours: Full-time Role Type: Permanent About us We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. Our business may be about technology, but first of all it's about people With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. As an equal opportunities employer, we're committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we're looking for. We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability. If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we'd love to hear from you!

Select how often (in days) to receive an alert: Location: UK - Hatfield, UK - London, UK - Manchester, UK - Birmingham Job-ID: 210368 Contract type: Standard Business Unit: Project Management Life on the team We are excited to announce we are now looking to hire a Senior Project Manager/Programme Manager, with experience of delivering large-scale International Data Centre or High Performance Computing build projects, into our thriving Group Professional Services (GPS) organisation within Computacenter UK. This is an exciting role in a dynamic and fast-moving environment that is likely to require significant international travel. The successful candidate will be able to demonstrate the delivery of multiple Data Centre technologies rather than point solutions, the leadership of large multi-skilled teams, and the gravitas expected from a leader in their field. So who are we? Group Professional Services is a dynamic part of Computacenter that integrates our Engineering, Consultancy, and Project Management practices, alongside our expanding Business Solutions portfolio and nearshore/offshore centres. With a team of over 4,200 highly skilled professionals, we possess deep expertise in core infrastructure technologies, industry-standard architecture, and project management methodologies. Operating across three continents, we serve some of the world's largest brands, driving technological change in a vibrant and rapidly evolving digital landscape. What you'll do As a Senior Project Manager (SPM) or Programme Manager (PGM) in Computacenter's Projects & Programmes Practice you will be responsible for delivering complex and/or high risk, end-to-end solutions. You may deliver multiple projects simultaneously or significant work-streams on larger projects and programmes. The projects could be stand-alone projects or may be part of a Projects & Portfolio Management Office (PMO). You may also be required to lead a Project & Portfolio Management Office (PMO). Whatever the assignment you will lead the engagement, be responsible for the business outcome and for the overall success of the change activity and will work with our assurance and governance process to ensure the projects or PMO meet Computacenter's and the Customer's requirements and needs. Your scope of activity will range from the development of the delivery approach to be used by Computacenter, the delivery definition and the successful delivery of assignments from inception through to completion. Delivery of a successful project will include: building and managing your team, ensuring the agreed products are delivered, effective communication, managing project controls (including risk, issue, customer dependencies and change) and providing a high-quality professional outcome to the satisfaction of our customers and other stakeholders. There will be times where you will lead, on behalf of the Practice, the activities required to create a solution based on a set of customer requirements, support managing it through the sales cycle whilst following the appropriate governance process. Presenting to the customer in a compelling way to support the sales team to achieve positive outcome and support our growth agenda. Your overall responsibility is for meeting the commitments made to customers and internal stakeholders to successfully deliver the assignment you are leading as defined in your terms of reference or project control documentation. These will be delivered alongside the agreed financial outcome of the assignment. In support of this, you're expected to understand and articulate to customers both what Computacenter sells and delivers and have a good working knowledge of the technology/solution. Key responsibilities Project Management: Throughout the entire project lifecycle, you will be expected to understand and adhere to our methodologies for delivering Professional Services engagements to our customers. Change Management: Own or ensure that the end-to-end change process for the assignment is followed to ensure full awareness and adoption of the project outcomes whilst minimizing working at risk/commercial exposure & optimizing our contribution. Business Management: Ensure that projects align with the customer requirements, deliver value, and are completed efficiently within scope, time, and budget constraints. Contract Management: Manage the assignment scope and understand the commercial baseline, supporting or leading the development, negotiation, and agreement of the statement of work and any subsequent changes. Financial Management: Be responsible for the successful delivery of the assignment to the agreed financial baseline to meet (or exceed) the key performance indicators. These are typically defined and agreed with the sales team and other key stakeholders in the statement of work and cost model. Relationship Management: During your assignments, you will create and manage the stakeholder relationships across Computacenter, its suppliers, and customers, ensuring that a positive and constructive relationship is created and maintained. People Management: You will be responsible for leading and shaping the team to ensure the successful delivery of your assignment. What you'll need Familiarity with the latest technologies and the ability to articulate the benefits in line with Computacenter's propositions. Trained and accredited in project management methodology, for example Prince2, Agile Techniques. A demonstrable track record of delivering complex, high-risk assignments/multiple successful outcomes with focus on large-scale Data Centres or High Performance Computing. Demonstrable leadership skills and personal gravitas. Excellent interpersonal skills and ability to build and maintain relationships. Able to apply a variety of influencing skills to enable the required outcomes for your stakeholders, to enable positive assignment outcomes. Ability to apply a variety of approaches including Emotional Intelligence with flexibility, to adapt personal style and approach to meet specific customer needs and to resolve conflicts. Understand and be able to articulate the wider context of the project you are leading. Ability to articulate the value of project management to internal and external customers. Excellent literacy and numeracy skills. About us Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We're growing. We're hiring. We encourage. We empower. We support.

A multinational IT services company is seeking a Customer Experience Director to lead their Service Desk operations. This role requires overseeing a large team while ensuring high-quality IT support services. The ideal candidate will have over 20 years of leadership experience in IT managed services and a strong background in ITIL frameworks. Candidates must possess excellent communication and analytical skills while demonstrating a commitment to operational excellence and continuous improvement.

A multinational IT managed service company is seeking a Customer Experience Director to lead the Service Desk function. The role involves managing day-to-day operations, fostering a high-performance culture, and driving continuous improvement. Candidates should have over 20 years of experience in IT service management, strong leadership skills, and a background in implementing ITIL processes. You'll be pivotal in ensuring effective service delivery to clients and managing relationships with stakeholders, making this a key strategic role.