Match Performance

Job Title: Receptionist / Workshop Coordinator Location: Milton Keynes Full-time An experienced Receptionist / Workshop Coordinator to become the face of our busy MOT and vehicle repair centre. This is much more than a reception role. You ll be responsible for keeping the workshop running smoothly, managing customer bookings, coordinating technicians, and making sure every customer receives excellent service from the moment they book until they collect their vehicle. What you ll be doing Managing the MOT diary and maximising workshop capacity. Booking customer appointments and explaining the booking process clearly. Coordinating the daily flow of vehicles through the MOT bays and workshop. Keeping customers updated on vehicle progress and managing expectations. Preparing estimates and quotations for repair work. Ordering parts and coordinating repairs with technicians. Raising invoices and maintaining accurate workshop records. Managing telephone enquiries and customer bookings. Ensuring the reception area is always clean, welcoming and professional. Delivering excellent customer service at every stage. Essential requirements A minimum of two years experience working in a vehicle workshop, MOT station or garage reception environment. A good understanding of MOT bookings, workshop scheduling and customer communication. Excellent organisational and time management skills. Strong customer service and communication skills. Good IT skills and confidence using workshop management software. Excellent attention to detail. The ability to prioritise work, think ahead and remain calm under pressure. About us An independent business with a friendly, supportive team and ambitious plans for growth. We re expanding beyond MOT testing into servicing, repairs and vehicle maintenance, and this role will become central to the day-to-day running of the workshop. We re looking for someone who wants to become an important part of a growing business and who takes pride in delivering excellent customer service while keeping a busy workshop running efficiently.

Product Manager Remote / Hybrid 55,000 - 70,000 + Benefits Location: UK (Remote or Hybrid) Travel: Monthly team meetings in London or Birmingham Flexible Working: Full-time or 4 days per week considered About the Opportunity Match Performance is delighted to be partnering with an innovative, venture-backed technology business that is transforming the way UK organisations engage with a rapidly evolving market. Following significant investment and continued growth, our client is looking to appoint an experienced Product Manager to take ownership of their flagship platform as it moves from beta to the next stage of its evolution. This is a fantastic opportunity to join an ambitious business at an exciting point in its journey, where you'll have genuine influence over product direction, customer experience and commercial success. You'll work closely with the founders, engineering team and commercial stakeholders to shape the product roadmap, prioritise development and ensure every new feature delivers real value for customers. If you're passionate about solving customer problems, enjoy working in a fast-paced environment and want to help build a market-leading digital product, we'd love to hear from you. The Role As Product Manager, you'll own the product roadmap from discovery through to delivery. You'll be responsible for understanding customer needs, identifying opportunities for improvement and ensuring the platform continues to evolve in line with both customer feedback and business objectives. This is a highly collaborative role, working across engineering, commercial and operational teams to prioritise initiatives that improve customer experience, increase engagement and support business growth. You'll balance strategic thinking with day-to-day delivery, ensuring the right features are built at the right time while continually refining the user experience. Key Responsibilities Product Strategy & Roadmap Develop and own the product roadmap aligned to business objectives. Prioritise features and enhancements based on customer value, commercial impact and technical feasibility. Work closely with founders and stakeholders to shape long-term product direction. Balance customer needs with business priorities and available development capacity. Customer Insight & Product Discovery Develop a deep understanding of customer behaviours, challenges and opportunities. Gather feedback through customer interviews, user testing and product analytics. Translate customer insight into clear product requirements and user stories. Continually validate assumptions and test new ideas before development. Product Delivery Work closely with software engineering teams throughout the development lifecycle. Define user stories, acceptance criteria and product requirements. Support sprint planning and backlog prioritisation. Ensure new functionality is thoroughly tested before release. Coordinate successful product launches and feature rollouts. User Experience Champion an intuitive, engaging customer experience across the platform. Identify opportunities to simplify user journeys and reduce friction. Collaborate with designers and developers to improve usability and accessibility. Contribute to product copy, onboarding journeys and customer communications where appropriate. About You We're looking for someone who enjoys combining strategic thinking with practical delivery. You'll be naturally curious, customer-focused and passionate about building products that genuinely solve problems. You'll also be comfortable working within a growing business where priorities evolve quickly and everyone contributes beyond their core responsibilities. Essential Experience Previous experience as a Product Manager or in a similar product-focused role. Experience delivering digital products in an Agile environment. Strong understanding of software development lifecycles. Excellent stakeholder management and communication skills. Experience translating customer requirements into product features and user stories. Ability to prioritise competing demands and manage multiple initiatives. Passion for delivering exceptional customer experiences. Comfortable working closely with technical teams.