We're looking for a Customer Support Engineer to be involved with supporting customers through investigation and modifications of OpenWorks products. We're looking for a technically curious and creative individual to support customers through fault investigation and rectification of the OpenWorks products that are in service with them. As a Customer Support Engineer, you'll be hands-on with investigation of mechanical / electrical faults and issues on customer-owned equipment both in the factory and at customer sites across the world as a Field Service Representative. OpenWorks is a rapidly growing business operating globally with a passion for exceptional engineering and building on a legacy of defence innovation in the North East of England. Our products provide ultra-high performance, real-time detection, tracking, identification and targeting of dynamic aerial threats. They have been deployed internationally to protect high profile military and civilian assets, and contribute towards the defeat of nuisance, misguided and maliciously deployed drones during operations. We are very proud to have supported a wide range of law enforcement and military operators, protecting many of the most high profile sites and individuals around the world. The amazing things we do are only possible because of a dedicated and passionate team. Why You'll Love Working With Us Join a high-energy, collaborative team based in the beautiful Northumberland countryside - where great ideas thrive, challenges are embraced, and people genuinely love what they do. Here's what our benefits have to offer: Competitive remuneration package, with performance-related bonuses and clear progression opportunities. 25 days' holiday + public holidays, with long-service rewards and the option to buy up to 5 additional days. Free breakfast and freshly cooked lunches every day, courtesy of Chef Mark and his team. Private healthcare through Aviva, keeping you feeling your best. Life assurance for peace of mind for you and your loved ones. Salary sacrifice schemes - including EV car and Cycle to Work options for easy, sustainable travel. Paid team socials - from quiz nights and football to board games and more; we love to have fun together. Pension plan with up to 4% employer-matched contributions to help you plan for the future. A culture that empowers - we enable change, encourage challenge, and celebrate personal growth. What you'll be doing: Troubleshoot and resolve mechanical / electrical problems across our range of high-precision systems Collaborate with engineering teams to refine repair processes and creatively resolve technical challenges Plan and execute remote repair activity at customer sites around the world Investigate and diagnose issues encountered by customers in real time Collaborate with internal teams to resolve complex technical challenges Contribute to improving support processes and customer experience What we're looking for: Background in electrical / mechanical repair including hands on experience of building and testing electro-optical, opto-mechanical or complex electro-mechanical assemblies Excellent problem-solving skills with a methodical and analytical approach Ability to interpret complex technical documentation and engineering drawings Familiarity with the use of electrical and mechanical test equipment Strong attention to detail, dexterity and commitment to exceptional quality Accept that things sometimes go wrong, be resilient and embrace change Creative mindset to spot opportunities for product improvement Clear and effective communicator Willingness to travel overseas for short customer support trips What you'll get: As a small, fast growing company (with over 70 people which is continually expanding), we offer the opportunity for a professional to have autonomy and responsibility. You'll directly see the impact of your efforts. More about us: Vision Help protect the territory and airspace of NATO countries and their allies. Mission Be a world-leading provider of autonomous technology for Surveillance applications and Defence Values Be a Good Egg: Earn respect, have mutual trust and be honest Do cool stuff: We develop cool tech with an awesome team, and we get stuff done Be empowered: We are autonomous, reliable and take personal responsibility We are one team: Look out for each other and the team Things go wrong: Fail fast, learn and move on Have fun: We're doing amazing things with passionate people We encourage you to apply as soon as possible as we may close the role early due to high volumes of applications. Applicants must have the right to work in the UK, as we are not able to provide visa sponsorship.
Jan 10, 2026
Full time
We're looking for a Customer Support Engineer to be involved with supporting customers through investigation and modifications of OpenWorks products. We're looking for a technically curious and creative individual to support customers through fault investigation and rectification of the OpenWorks products that are in service with them. As a Customer Support Engineer, you'll be hands-on with investigation of mechanical / electrical faults and issues on customer-owned equipment both in the factory and at customer sites across the world as a Field Service Representative. OpenWorks is a rapidly growing business operating globally with a passion for exceptional engineering and building on a legacy of defence innovation in the North East of England. Our products provide ultra-high performance, real-time detection, tracking, identification and targeting of dynamic aerial threats. They have been deployed internationally to protect high profile military and civilian assets, and contribute towards the defeat of nuisance, misguided and maliciously deployed drones during operations. We are very proud to have supported a wide range of law enforcement and military operators, protecting many of the most high profile sites and individuals around the world. The amazing things we do are only possible because of a dedicated and passionate team. Why You'll Love Working With Us Join a high-energy, collaborative team based in the beautiful Northumberland countryside - where great ideas thrive, challenges are embraced, and people genuinely love what they do. Here's what our benefits have to offer: Competitive remuneration package, with performance-related bonuses and clear progression opportunities. 25 days' holiday + public holidays, with long-service rewards and the option to buy up to 5 additional days. Free breakfast and freshly cooked lunches every day, courtesy of Chef Mark and his team. Private healthcare through Aviva, keeping you feeling your best. Life assurance for peace of mind for you and your loved ones. Salary sacrifice schemes - including EV car and Cycle to Work options for easy, sustainable travel. Paid team socials - from quiz nights and football to board games and more; we love to have fun together. Pension plan with up to 4% employer-matched contributions to help you plan for the future. A culture that empowers - we enable change, encourage challenge, and celebrate personal growth. What you'll be doing: Troubleshoot and resolve mechanical / electrical problems across our range of high-precision systems Collaborate with engineering teams to refine repair processes and creatively resolve technical challenges Plan and execute remote repair activity at customer sites around the world Investigate and diagnose issues encountered by customers in real time Collaborate with internal teams to resolve complex technical challenges Contribute to improving support processes and customer experience What we're looking for: Background in electrical / mechanical repair including hands on experience of building and testing electro-optical, opto-mechanical or complex electro-mechanical assemblies Excellent problem-solving skills with a methodical and analytical approach Ability to interpret complex technical documentation and engineering drawings Familiarity with the use of electrical and mechanical test equipment Strong attention to detail, dexterity and commitment to exceptional quality Accept that things sometimes go wrong, be resilient and embrace change Creative mindset to spot opportunities for product improvement Clear and effective communicator Willingness to travel overseas for short customer support trips What you'll get: As a small, fast growing company (with over 70 people which is continually expanding), we offer the opportunity for a professional to have autonomy and responsibility. You'll directly see the impact of your efforts. More about us: Vision Help protect the territory and airspace of NATO countries and their allies. Mission Be a world-leading provider of autonomous technology for Surveillance applications and Defence Values Be a Good Egg: Earn respect, have mutual trust and be honest Do cool stuff: We develop cool tech with an awesome team, and we get stuff done Be empowered: We are autonomous, reliable and take personal responsibility We are one team: Look out for each other and the team Things go wrong: Fail fast, learn and move on Have fun: We're doing amazing things with passionate people We encourage you to apply as soon as possible as we may close the role early due to high volumes of applications. Applicants must have the right to work in the UK, as we are not able to provide visa sponsorship.
The Opportunity We have an exciting opportunity for a Technical Author to join our Production Engineering team and make a real impact on operations. This role offers the chance to work in a meaningful industry and support some of the most important projects in the defence sector. You will produce build procedures, training materials, annotated images and diagrams, working closely with design engineers to capture key steps, highlight critical points and translate complex technical detail into clear practical instructions. You will also lead technical reviews and document validation, shaping how information flows through the business and directly supporting consistent, high-quality production. Who We Are OpenWorks is a rapidly growing business operating globally with a passion for exceptional engineering and building on a legacy of defence innovation in the North East of England. Our products provide ultra-high performance, real-time detection, tracking, identification and targeting of dynamic aerial threats. They have been deployed internationally to protect high profile military and civilian assets, and contribute towards the defeat of nuisance, misguided and maliciously deployed drones during operations. We are very proud to have supported a wide range of law enforcement and military operators, protecting many of the most high profile sites and individuals around the world. The amazing things we do are only possible because of a dedicated and passionate team. Why You'll Love Working With Us Join a high-energy, collaborative team where great ideas thrive, challenges are embraced, and people genuinely love what they do. Here's what our benefits have to offer: Competitive remuneration package, with performance-related bonuses and clear progression opportunities. 25 days' holiday + public holidays, with long-service rewards and the option to buy up to 5 additional days. Free breakfast and freshly cooked lunches every day, courtesy of Chef Mark and his team. Private healthcare through Aviva, keeping you feeling your best. Life assurance for peace of mind. Salary sacrifice schemes - including EV car and Cycle to Work options for easy, sustainable travel. Paid team socials - from quiz nights and football to board games and more; we love to have fun together. Pension plan with up to 4% employer-matched contributions to help you plan for the future. A culture that empowers - we enable change, encourage challenge, and celebrate personal growth. What you'll be doing: Technical Documentation: Write and update internal technical documents such as build procedures and training materials. Visual Documentation: Create annotated images from photos or CAD drawings and develop illustrative diagrams. Information Gathering: Lead the collection of information from the engineering design team to understand the intended build process, critical steps, and inspection points. Data Interpretation: Analyse technical documents and drawings to extract essential data for accurate and clear documentation. Technical Review & Validation: Lead technical reviews and validation of documentation to ensure accuracy, clarity, and compliance. What we're looking for: Language & Accuracy: Excellent English grammar with strong attention to detail. Technical Communication: Ability to communicate complex technical information clearly. Instruction Writing: Skilled at writing clear and succinct instructions in English. Project Management: Capable of managing multiple projects concurrently. Technical Documentation: Detailed knowledge of creating technical documents in MS Word. Visual Communication: Ability to create graphics that complement documentation. Creativity & Curiosity: Naturally curious and creative in approach. Document Control: Experience in revision control of technical documents. Sector Experience: Experience working in the defence and security sector (desirable). Qualifications: A degree in a STEM subject (desirable). More about us: Vision Help protect the territory and airspace of NATO countries and their allies. Mission Be a world-leading provider of autonomous technology for Surveillance applications and Defence Values Be a Good Egg: Earn respect, have mutual trust and be honest Do cool stuff: We develop cool tech with an awesome team, and we get stuff done Be empowered: We are autonomous, reliable and take personal responsibility We are one team: Look out for each other and the team Things go wrong: Fail fast, learn and move on Have fun: We're doing amazing things with passionate people
Jan 10, 2026
Full time
The Opportunity We have an exciting opportunity for a Technical Author to join our Production Engineering team and make a real impact on operations. This role offers the chance to work in a meaningful industry and support some of the most important projects in the defence sector. You will produce build procedures, training materials, annotated images and diagrams, working closely with design engineers to capture key steps, highlight critical points and translate complex technical detail into clear practical instructions. You will also lead technical reviews and document validation, shaping how information flows through the business and directly supporting consistent, high-quality production. Who We Are OpenWorks is a rapidly growing business operating globally with a passion for exceptional engineering and building on a legacy of defence innovation in the North East of England. Our products provide ultra-high performance, real-time detection, tracking, identification and targeting of dynamic aerial threats. They have been deployed internationally to protect high profile military and civilian assets, and contribute towards the defeat of nuisance, misguided and maliciously deployed drones during operations. We are very proud to have supported a wide range of law enforcement and military operators, protecting many of the most high profile sites and individuals around the world. The amazing things we do are only possible because of a dedicated and passionate team. Why You'll Love Working With Us Join a high-energy, collaborative team where great ideas thrive, challenges are embraced, and people genuinely love what they do. Here's what our benefits have to offer: Competitive remuneration package, with performance-related bonuses and clear progression opportunities. 25 days' holiday + public holidays, with long-service rewards and the option to buy up to 5 additional days. Free breakfast and freshly cooked lunches every day, courtesy of Chef Mark and his team. Private healthcare through Aviva, keeping you feeling your best. Life assurance for peace of mind. Salary sacrifice schemes - including EV car and Cycle to Work options for easy, sustainable travel. Paid team socials - from quiz nights and football to board games and more; we love to have fun together. Pension plan with up to 4% employer-matched contributions to help you plan for the future. A culture that empowers - we enable change, encourage challenge, and celebrate personal growth. What you'll be doing: Technical Documentation: Write and update internal technical documents such as build procedures and training materials. Visual Documentation: Create annotated images from photos or CAD drawings and develop illustrative diagrams. Information Gathering: Lead the collection of information from the engineering design team to understand the intended build process, critical steps, and inspection points. Data Interpretation: Analyse technical documents and drawings to extract essential data for accurate and clear documentation. Technical Review & Validation: Lead technical reviews and validation of documentation to ensure accuracy, clarity, and compliance. What we're looking for: Language & Accuracy: Excellent English grammar with strong attention to detail. Technical Communication: Ability to communicate complex technical information clearly. Instruction Writing: Skilled at writing clear and succinct instructions in English. Project Management: Capable of managing multiple projects concurrently. Technical Documentation: Detailed knowledge of creating technical documents in MS Word. Visual Communication: Ability to create graphics that complement documentation. Creativity & Curiosity: Naturally curious and creative in approach. Document Control: Experience in revision control of technical documents. Sector Experience: Experience working in the defence and security sector (desirable). Qualifications: A degree in a STEM subject (desirable). More about us: Vision Help protect the territory and airspace of NATO countries and their allies. Mission Be a world-leading provider of autonomous technology for Surveillance applications and Defence Values Be a Good Egg: Earn respect, have mutual trust and be honest Do cool stuff: We develop cool tech with an awesome team, and we get stuff done Be empowered: We are autonomous, reliable and take personal responsibility We are one team: Look out for each other and the team Things go wrong: Fail fast, learn and move on Have fun: We're doing amazing things with passionate people
A leading technology company in the UK seeks a Technical Author to join their Production Engineering team. The role involves creating technical documentation, including build procedures and annotated images, while collaborating closely with design engineers. The ideal candidate will have experience in technical communication, strong attention to detail, and the ability to manage multiple projects. Competitive remuneration and benefits, including private healthcare and pension plan, are offered.
Jan 10, 2026
Full time
A leading technology company in the UK seeks a Technical Author to join their Production Engineering team. The role involves creating technical documentation, including build procedures and annotated images, while collaborating closely with design engineers. The ideal candidate will have experience in technical communication, strong attention to detail, and the ability to manage multiple projects. Competitive remuneration and benefits, including private healthcare and pension plan, are offered.
The Opportunity We're looking for a meticulous and experienced Head of Contracts and Compliance to centralise and lead our compliance activities, including export controls, contractual governance, and security. This role combines regulatory expertise with leadership and managing a logistics team while expanding the broader contracts and compliance function in line with company growth. You'll ensure the business operates securely, support bids and contracts and drive integrity across all operations at a global level. Who We Are OpenWorks is a rapidly growing business operating globally with a passion for exceptional engineering and building on a legacy of defence innovation in the North East of England. Our products provide ultra-high performance, real-time detection, tracking, identification and targeting of dynamic aerial threats. They have been deployed internationally to protect high profile military and civilian assets, and contribute towards the defeat of nuisance, misguided and maliciously deployed drones during operations. We are very proud to have supported a wide range of law enforcement and military operators, protecting many of the most high profile sites and individuals around the world. The amazing things we do are only possible because of a dedicated and passionate team. Why You'll Love Working With Us Join a high-energy, collaborative team where great ideas thrive, challenges are embraced and people genuinely love what they do. Here's what our benefits have to offer: Competitive remuneration package, salary from £80,000 with performance-related bonuses and clear progression opportunities. 25 days' holiday + public holidays, with long service rewards and the option to buy up to 5 additional days. Free breakfast and freshly cooked lunches every day, courtesy of Chef Mark and his team. Private healthcare through Aviva, keeping you feeling your best. Life assurance for peace of mind. Salary sacrifice schemes - including EV car and Cycle to Work options for easy, sustainable travel. Paid team socials - from quiz nights and football to board games and more; we love to have fun together. Pension plan with employer matched contributions to help you plan for the future. A culture that empowers - we enable change, encourage challenge, and celebrate personal growth. What You'll Be Doing Contracting: Lead all company contracts and agreements. Draft, review, negotiate and approve customer and supplier contracts, NDAs, amendments and flowdowns Ensure terms align with company policies, capabilities and risk appetite Support bids and proposals with risk commentary and contract review Maintain contract management processes, including obligations tracking and lifecycle controls Oversee resolution of disputes and escalations Regulatory Compliance: Safeguard the business against legal and regulatory risk. Ensure adherence to all applicable laws and regulations, including export controls, trade sanctions, anti bribery, data protection, and health, safety and environmental regulations Develop and maintain export control frameworks: product classification, licences, technical assistance agreements and staff training Conduct due diligence on customers, suppliers and partners to ensure sanctions compliance Maintain relationships with government authorities and advisors Manage security clearances, classified document handling and security training Leadership & Team Development: Build and guide a high performing compliance function. Manage the logistics team and expand the contracts/compliance team as the business grows Promote a culture of integrity, accountability and risk awareness Identify, assess and mitigate compliance related risks across the business What You'll Bring Proven Expertise: Strong compliance, contracts, and regulatory background. Substantial relevant experience in export, compliance, legal, quality Demonstrated strong previous experience in the defence sector with deep knowledge of regulatory frameworks, particularly defence export controls Experience handling sensitive or classified information Leadership & Collaboration: Inspire and guide teams while influencing stakeholders. Proven leadership and management experience Strong communication, diplomacy and analytical skills Calm, decisive and pragmatic under pressure Personal Attributes: High integrity, attention to detail, and discretion. Exceptional analytical skills with risk aware, pragmatic approach Trustworthy, reliable and focused on compliance excellence Qualifications ICA International Diploma in Governance, Risk & Compliance, or training from ECJU desirable Security Officer training provided on the job Vision Help protect the territory and airspace of NATO countries and their allies. Mission Be a world leading provider of autonomous technology for Surveillance applications and Defence. Values Be a Good Egg: Earn respect, have mutual trust and be honest Do cool stuff: We develop cool tech with an awesome team, and we get stuff done Be empowered: We are autonomous, reliable and take personal responsibility We are one team: Look out for each other and the team Things go wrong: Fail fast, learn and move on Have fun: We're doing amazing things with passionate people
Jan 10, 2026
Full time
The Opportunity We're looking for a meticulous and experienced Head of Contracts and Compliance to centralise and lead our compliance activities, including export controls, contractual governance, and security. This role combines regulatory expertise with leadership and managing a logistics team while expanding the broader contracts and compliance function in line with company growth. You'll ensure the business operates securely, support bids and contracts and drive integrity across all operations at a global level. Who We Are OpenWorks is a rapidly growing business operating globally with a passion for exceptional engineering and building on a legacy of defence innovation in the North East of England. Our products provide ultra-high performance, real-time detection, tracking, identification and targeting of dynamic aerial threats. They have been deployed internationally to protect high profile military and civilian assets, and contribute towards the defeat of nuisance, misguided and maliciously deployed drones during operations. We are very proud to have supported a wide range of law enforcement and military operators, protecting many of the most high profile sites and individuals around the world. The amazing things we do are only possible because of a dedicated and passionate team. Why You'll Love Working With Us Join a high-energy, collaborative team where great ideas thrive, challenges are embraced and people genuinely love what they do. Here's what our benefits have to offer: Competitive remuneration package, salary from £80,000 with performance-related bonuses and clear progression opportunities. 25 days' holiday + public holidays, with long service rewards and the option to buy up to 5 additional days. Free breakfast and freshly cooked lunches every day, courtesy of Chef Mark and his team. Private healthcare through Aviva, keeping you feeling your best. Life assurance for peace of mind. Salary sacrifice schemes - including EV car and Cycle to Work options for easy, sustainable travel. Paid team socials - from quiz nights and football to board games and more; we love to have fun together. Pension plan with employer matched contributions to help you plan for the future. A culture that empowers - we enable change, encourage challenge, and celebrate personal growth. What You'll Be Doing Contracting: Lead all company contracts and agreements. Draft, review, negotiate and approve customer and supplier contracts, NDAs, amendments and flowdowns Ensure terms align with company policies, capabilities and risk appetite Support bids and proposals with risk commentary and contract review Maintain contract management processes, including obligations tracking and lifecycle controls Oversee resolution of disputes and escalations Regulatory Compliance: Safeguard the business against legal and regulatory risk. Ensure adherence to all applicable laws and regulations, including export controls, trade sanctions, anti bribery, data protection, and health, safety and environmental regulations Develop and maintain export control frameworks: product classification, licences, technical assistance agreements and staff training Conduct due diligence on customers, suppliers and partners to ensure sanctions compliance Maintain relationships with government authorities and advisors Manage security clearances, classified document handling and security training Leadership & Team Development: Build and guide a high performing compliance function. Manage the logistics team and expand the contracts/compliance team as the business grows Promote a culture of integrity, accountability and risk awareness Identify, assess and mitigate compliance related risks across the business What You'll Bring Proven Expertise: Strong compliance, contracts, and regulatory background. Substantial relevant experience in export, compliance, legal, quality Demonstrated strong previous experience in the defence sector with deep knowledge of regulatory frameworks, particularly defence export controls Experience handling sensitive or classified information Leadership & Collaboration: Inspire and guide teams while influencing stakeholders. Proven leadership and management experience Strong communication, diplomacy and analytical skills Calm, decisive and pragmatic under pressure Personal Attributes: High integrity, attention to detail, and discretion. Exceptional analytical skills with risk aware, pragmatic approach Trustworthy, reliable and focused on compliance excellence Qualifications ICA International Diploma in Governance, Risk & Compliance, or training from ECJU desirable Security Officer training provided on the job Vision Help protect the territory and airspace of NATO countries and their allies. Mission Be a world leading provider of autonomous technology for Surveillance applications and Defence. Values Be a Good Egg: Earn respect, have mutual trust and be honest Do cool stuff: We develop cool tech with an awesome team, and we get stuff done Be empowered: We are autonomous, reliable and take personal responsibility We are one team: Look out for each other and the team Things go wrong: Fail fast, learn and move on Have fun: We're doing amazing things with passionate people
Pinewood.AI is looking for an Associate Product Manager to join our Product Team, specialising in OEM integrations This is an exciting opportunity for someone who enjoys working at the intersection of technology, data, and business, and who is keen to grow their product management career within a high-performing SaaS environment. You'll work closely with experienced OEM Product Managers and cross-functional teams to help define, shape, and deliver integration capabilities that connect manufacturers, retailers, and Pinewood.AI's Automotive Intelligence Platform. Supporting the development of reliable, scalable, and well-documented integrations, you'll help translate complex technical and data requirements into clear, actionable product outcomes. This is a hands-on role spanning the full product lifecycle, from discovery and requirements gathering through to delivery, release, and continuous improvement. You'll collaborate closely with Architects, Developers, Delivery Managers, and Commercial teams, as well as OEM partners, helping ensure integrations are delivered with clarity, quality, and measurable value. Key Responsibilities Support the definition and execution of product strategy for OEM integrations within the Pinewood.AI platform. Work closely with the OEM Product Managers to shape integration enhancements aligned with business goals, customer needs, and partner requirements. Contribute to roadmap development and backlog prioritisation, defining clear outcomes and success measures. Gather, analyse, and document technical requirements, user stories, and acceptance criteria for integration-focused features. Translate complex technical concepts into clear specifications for both technical and non-technical stakeholders. Create and maintain clear process flows, sequence diagrams, and data-mapping documentation to support development and delivery. Collaborate closely with developers and architects to understand technical constraints, opportunities, and integration patterns. Identify dependencies, risks, and potential data or integration challenges early, supporting proactive resolution. Support stakeholder engagement with OEM partners, helping to manage expectations and ensure shared understanding. Build strong working relationships across product, delivery, commercial, and technical teams, contributing to a culture of continuous improvement. Requirements Experience working as a Product Owner, Business Analyst, Associate Product Manager, or similar role within a SaaS or software delivery environment. Strong understanding of software development and product lifecycles. Familiarity with Agile delivery frameworks and tools such as Scrum, Kanban, Jira, or similar. Solid understanding of API and integration fundamentals, including RESTful APIs, webhooks, and data formats such as JSON and XML. Ability to read and interpret API documentation and technical specifications. Exposure to authentication protocols such as OAuth 2.0, API keys, or certificate-based authentication (desirable). Strong analytical and problem-solving skills, with excellent attention to detail. Excellent written and verbal communication skills, with the ability to simplify complex technical concepts. Experience working collaboratively across technical and non-technical teams. Ability to adapt quickly, learn new systems, and work confidently in areas of ambiguity. Benefits Competitive salary based on experience Bonus scheme Share scheme Hybrid working 25 days holiday plus all UK bank holidays 4x life assurance Enhanced family-friendly leave - 5 months' full pay for maternity or adoption, plus 2 weeks' fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption Employee Assistance Programme (EAP) - free, confidential 24/7 support for you and your immediate family (including counselling, legal & financial advice, and wellbeing resources) Ongoing training & professional development Free onsite gym (Birmingham) Cycle to Work scheme - save up to 40% on bikes and accessories through salary sacrifice Eyecare vouchers - free eye test and contribution towards prescription glasses Regular social events Employee recognition and awards Why Join Us? At Pinewood.AI, you'll be part of a collaborative and growing product organisation shaping the future of automotive retail technology. You'll gain hands on exposure to complex OEM integrations, working closely with experienced Product Managers, architects, and engineers who are passionate about building reliable, scalable platforms. This role offers an excellent opportunity to deepen your technical understanding while building strong foundations in modern product management. As Pinewood.AI continues to grow, you'll have clear opportunities to expand your skills, responsibilities, and impact within a supportive, forward thinking technology business. About Us Our story began more than 20 years ago, but right from the start it has been rooted in the specific needs of the automotive industry. As automotive professionals and technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business. Pinewood's cloud based secure end to end ecosystem unlocks the value of every customer. Our vision is to be the full service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.
Jan 09, 2026
Full time
Pinewood.AI is looking for an Associate Product Manager to join our Product Team, specialising in OEM integrations This is an exciting opportunity for someone who enjoys working at the intersection of technology, data, and business, and who is keen to grow their product management career within a high-performing SaaS environment. You'll work closely with experienced OEM Product Managers and cross-functional teams to help define, shape, and deliver integration capabilities that connect manufacturers, retailers, and Pinewood.AI's Automotive Intelligence Platform. Supporting the development of reliable, scalable, and well-documented integrations, you'll help translate complex technical and data requirements into clear, actionable product outcomes. This is a hands-on role spanning the full product lifecycle, from discovery and requirements gathering through to delivery, release, and continuous improvement. You'll collaborate closely with Architects, Developers, Delivery Managers, and Commercial teams, as well as OEM partners, helping ensure integrations are delivered with clarity, quality, and measurable value. Key Responsibilities Support the definition and execution of product strategy for OEM integrations within the Pinewood.AI platform. Work closely with the OEM Product Managers to shape integration enhancements aligned with business goals, customer needs, and partner requirements. Contribute to roadmap development and backlog prioritisation, defining clear outcomes and success measures. Gather, analyse, and document technical requirements, user stories, and acceptance criteria for integration-focused features. Translate complex technical concepts into clear specifications for both technical and non-technical stakeholders. Create and maintain clear process flows, sequence diagrams, and data-mapping documentation to support development and delivery. Collaborate closely with developers and architects to understand technical constraints, opportunities, and integration patterns. Identify dependencies, risks, and potential data or integration challenges early, supporting proactive resolution. Support stakeholder engagement with OEM partners, helping to manage expectations and ensure shared understanding. Build strong working relationships across product, delivery, commercial, and technical teams, contributing to a culture of continuous improvement. Requirements Experience working as a Product Owner, Business Analyst, Associate Product Manager, or similar role within a SaaS or software delivery environment. Strong understanding of software development and product lifecycles. Familiarity with Agile delivery frameworks and tools such as Scrum, Kanban, Jira, or similar. Solid understanding of API and integration fundamentals, including RESTful APIs, webhooks, and data formats such as JSON and XML. Ability to read and interpret API documentation and technical specifications. Exposure to authentication protocols such as OAuth 2.0, API keys, or certificate-based authentication (desirable). Strong analytical and problem-solving skills, with excellent attention to detail. Excellent written and verbal communication skills, with the ability to simplify complex technical concepts. Experience working collaboratively across technical and non-technical teams. Ability to adapt quickly, learn new systems, and work confidently in areas of ambiguity. Benefits Competitive salary based on experience Bonus scheme Share scheme Hybrid working 25 days holiday plus all UK bank holidays 4x life assurance Enhanced family-friendly leave - 5 months' full pay for maternity or adoption, plus 2 weeks' fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption Employee Assistance Programme (EAP) - free, confidential 24/7 support for you and your immediate family (including counselling, legal & financial advice, and wellbeing resources) Ongoing training & professional development Free onsite gym (Birmingham) Cycle to Work scheme - save up to 40% on bikes and accessories through salary sacrifice Eyecare vouchers - free eye test and contribution towards prescription glasses Regular social events Employee recognition and awards Why Join Us? At Pinewood.AI, you'll be part of a collaborative and growing product organisation shaping the future of automotive retail technology. You'll gain hands on exposure to complex OEM integrations, working closely with experienced Product Managers, architects, and engineers who are passionate about building reliable, scalable platforms. This role offers an excellent opportunity to deepen your technical understanding while building strong foundations in modern product management. As Pinewood.AI continues to grow, you'll have clear opportunities to expand your skills, responsibilities, and impact within a supportive, forward thinking technology business. About Us Our story began more than 20 years ago, but right from the start it has been rooted in the specific needs of the automotive industry. As automotive professionals and technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business. Pinewood's cloud based secure end to end ecosystem unlocks the value of every customer. Our vision is to be the full service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.
A leading automotive technology firm based in Birmingham is seeking an Associate Product Manager to drive the development of OEM integrations. The role involves collaborating with cross-functional teams to translate complex requirements into actionable outcomes. Candidates should have experience in product management within a SaaS environment, with strong analytical skills and familiarity with API integrations. This position offers a competitive salary, hybrid working options, and various employee benefits aimed at personal and professional development.
Jan 04, 2026
Full time
A leading automotive technology firm based in Birmingham is seeking an Associate Product Manager to drive the development of OEM integrations. The role involves collaborating with cross-functional teams to translate complex requirements into actionable outcomes. Candidates should have experience in product management within a SaaS environment, with strong analytical skills and familiarity with API integrations. This position offers a competitive salary, hybrid working options, and various employee benefits aimed at personal and professional development.