Reinforced Recruitment

Customer Care Coordinator Berkhamsted, Herts £35,000 + Bonus + Private Healthcare + Excellent Benefits The Highlights Join a well-established, growing residential developer delivering high-quality new homes across the region. Customer Care / Aftercare Coordinator role with genuine long-term career progression. Excellent salary, bonus scheme, private healthcare and funded training & development. Stable, privately owned business with an outstanding reputation and low staff turnover. Office-based in Berkhamsted with occasional visits to live developments. The Opportunity An exciting opportunity has arisen for an experienced Customer Care Coordinator to join a successful and expanding residential developer based in Berkhamsted. Working within a busy and friendly customer care team, you'll become the main point of contact for homeowners following legal completion, ensuring every customer receives an exceptional aftercare experience. This is a varied role where no two days are the same. You'll coordinate repairs, liaise with site teams and subcontractors, manage customer enquiries and ensure issues are resolved efficiently whilst maintaining the highest levels of customer satisfaction. This position would suit someone with previous experience as a Customer Care Coordinator, Customer Service Coordinator, Aftercare Coordinator or Repairs Coordinator within the housebuilding, residential construction or property sectors. Key Responsibilities Act as the first point of contact for homeowners after legal completion. Log, prioritise and coordinate customer defects and maintenance requests. Schedule subcontractors and site teams to complete remedial works. Monitor outstanding jobs to ensure service level targets are achieved. Maintain regular communication with customers throughout the repair process. Work closely with Construction, Technical and Commercial teams to resolve issues. Maintain accurate records using the company's customer care systems. Support the business in achieving excellent customer satisfaction scores. About the Company This privately owned residential developer has built an enviable reputation for delivering high-quality homes and creating communities people are proud to live in. With a healthy pipeline of projects and continued growth plans, they invest heavily in both their developments and their people. Employees enjoy a supportive working environment where progression is encouraged, achievements are recognised and training is fully funded. The business has a collaborative culture, experienced leadership team and a genuine commitment to providing outstanding customer service long after customers move into their new homes. What We're Looking For You'll ideally have experience within a Customer Care, Aftercare or Customer Service role, preferably within residential construction, housebuilding or property. We're looking for someone who is: An excellent communicator with strong customer service skills. Highly organised and able to prioritise a busy workload. Confident coordinating multiple subcontractors and ongoing repairs. Calm under pressure with strong problem-solving ability. IT literate with experience using Microsoft Office and CRM systems. Knowledgeable of the residential construction process, defects management or NHBC warranty procedures (advantageous but not essential). What's In It For You? £35,000 basic salary. Performance-related bonus. Private healthcare. Pension scheme. Funded training and professional development. Excellent opportunities for career progression. Supportive, collaborative team environment. Long-term job security with a growing business. Apply Today If you're currently working as a Customer Care Coordinator, Customer Service Coordinator, Aftercare Coordinator, Repairs Coordinator or Customer Experience Coordinator within the construction or property industry, we'd love to hear from you. Apply today using the job board, send your CV directly to . co . uk , call the number below for a confidential discussion, or connect with Alex Wallace on LinkedIn.

Design Manager - Industrial & Commercial Projects M4 Corridor (Reading, Wokingham, Slough) + 1-2 days/week in Kent HQ (if required) £75,000 - £95,000 DOE + Travel Allowance, Private Healthcare, Pension & Bonus Why This Role? Major Project Portfolio - Take the lead on three high-value industrial & commercial schemes in Berkshire, running through to 2027. Balanced Setup - Based across live project sites with the flexibility to work from the Kent head office 1-2 days a week if needed. Long-Term Stability - Join a forward-thinking contractor with a secured pipeline and strong client base. What You'll Be Doing As Design Manager, you'll be the driving force behind the design and technical coordination of multiple live and pre-construction projects. Your responsibilities will include: Leading design reviews and ensuring technical compliance. Managing consultants, subcontractors, and internal project teams. Overseeing technical submissions, approvals, and design outputs. Acting as the key link between client, design, and delivery teams. Proactively resolving design challenges to keep projects moving smoothly. You'll play a critical role in delivering fast-paced, complex projects - ensuring quality, efficiency, and client satisfaction from concept to completion. About the Company This award-winning, privately-owned main contractor is renowned for delivering complex logistics and commercial projects across London and the South East. With a reputation for technical rigour, quality delivery, and strong client relationships, they combine modern construction practices with a collaborative, low-hierarchy culture.With a secured order book extending through to 2027, they are investing in long-term growth and seeking leaders who want to be part of that journey.What You'll Bring Proven experience as a Design Manager on commercial or industrial build projects. A main contractor background with in-depth technical knowledge of modern construction. Strong stakeholder management skills with a detail-driven and proactive approach. What You'll Get £75,000 - £95,000 DOE + bonus, healthcare & travel allowance. Freedom to balance site-based delivery with office support. Long-term career progression in a growing, secure business. Opportunity to deliver projects that make a real impact, with the autonomy to shape outcomes. How to Apply Apply directly via this job board.Send your CV to . co . uk (remove spaces).Call Alex using the contact number below.Connect with Alex Wallace on LinkedIn and send a message.