Oscar Underhill Recruitment Solutions Ltd

Recovery Coordinator Substance Misuse Service Keighley, West Yorkshire (BD21) £15.00 PAYE Minimum 3-Month Temporary Contract Are you passionate about supporting people in recovery? Do you want to make a genuine difference in the lives of adults affected by drug and alcohol misuse while working within a well-established community recovery service? Client Snapshot An excellent opportunity has become available to join a well-established organisation delivering specialist drug and alcohol recovery services across West Yorkshire. The service supports adults with complex needs through structured treatment, recovery planning and multi-agency partnership working, helping individuals achieve sustainable recovery and improve their overall wellbeing. They are currently seeking an experienced Recovery Coordinator to join their Adult Substance Misuse Team based in Keighley. Vacancy Brief Recovery Coordinator position. Minimum 3-month temporary contract, with the potential to be extended. Full-time, 37.5 hours per week. Monday to Friday, 9:00am 5:00pm. One late evening each Tuesday to support evening clinics. Based in Keighley (BD21). Fully site based. Managing an adult caseload of approximately 55 service users. Driving licence and access to a vehicle would be advantageous but is not essential. Please note there is no on-site parking. Enhanced DBS (Adult Workforce) or willingness to obtain one is essential. The Responsibilities Manage a caseload of adults with substance misuse needs, including opiate, non-opiate and alcohol dependency. Complete comprehensive assessments and develop person-centred recovery and treatment plans. Review and monitor recovery plans to ensure positive outcomes are achieved. Support individuals from initial engagement through structured treatment and into sustained recovery. Deliver harm reduction interventions and promote recovery-focused practice. Work collaboratively with healthcare professionals, partner agencies and wider support services. Complete prescribing ("scripting")-related administrative duties where required. Support weekly evening clinics. Maintain accurate case records in line with organisational and professional standards. The Essentials Previous experience working with adults experiencing drug and/or alcohol dependency. Experience supporting individuals with complex and multiple needs. Strong understanding of recovery-focused practice and harm reduction. Excellent assessment, communication and caseload management skills. Ability to work effectively within a multi-disciplinary team. Mandatory Training Requirements The successful candidate must already hold (or be willing to update prior to starting) the following training and compliance certificates: Information Governance (IG) 1-year expiry Infection Prevention & Control (IP&C) 1-year expiry Safeguarding Adults & Children Level 2 3-year expiry Basic Safeguarding Awareness Level 1 3-year expiry Mental Capacity Act (MCA) 3-year expiry Equality & Diversity in the Workplace Recovery Coordinator Recovery Worker Substance Misuse Drug & Alcohol Opiate Team Harm Reduction Keyworker Case Management Adult Services Recovery Practitioner Complex Needs Keighley Bradford West Yorkshire Temporary Contract Social Care Support Worker Recovery Services

Customer Service Resolution Officer (Contact Centre) Location: Stafford (Office Based) Pay Rate: £15.02 per hour PAYE £18.26 per hour Umbrella Contract: Temporary (Initially 3 Months with the view to extension and permanent opportunities) Hours: 36 hours per week Temporary Working Hours: Monday to Thursday: 8:30am 5:00pm Friday: 8:30am 4:00pm Permanent Opportunity: Should permanent positions become available, the salary will increase to £32,349.96 per annum , with working hours operating on a rota between 8:00am and 8:00pm, seven days a week. The Role We are currently recruiting for a Customer Service Resolution Officer to join a well-established Housing Association based in Stafford . This is an exciting opportunity to become part of a busy Contact Centre, delivering exceptional customer service and resolving enquiries at the first point of contact. Working within the Customer Experience team, you will provide a professional, empathetic and efficient service across multiple communication channels while supporting customers with repairs, housing enquiries and general service requests. This role is ideal for candidates who thrive in a fast-paced customer-focused environment and enjoy problem solving. Key Responsibilities Deliver a high-quality first point of contact service via telephone and digital communication channels. Resolve customer enquiries efficiently whilst providing excellent customer service. Accurately record customer interactions, ensuring all information is updated within internal systems. Schedule responsive repairs and coordinate Same Day Repairs using internal resources. Process a variety of customer service workflows including repairs, damp, mould and condensation follow-on works. Ensure enquiries are managed in accordance with quality standards and internal procedures. Identify service failures and opportunities for continuous improvement. Escalate complex enquiries where appropriate whilst aiming to achieve first contact resolution. Recognise safeguarding concerns, vulnerable customers and tenancy risks, escalating appropriately. Log complaints accurately and support customers through the complaints process. Carry out administrative duties to support the wider Customer Experience Directorate. Maintain GDPR and PCI compliance at all times. Work collaboratively with colleagues to resolve challenging customer enquiries. Contribute positively to a customer-first culture whilst demonstrating professionalism and empathy. About You Previous experience working within a Customer Service environment (Essential). Experience working within a Contact Centre or Repairs environment (Desirable). Passion for delivering outstanding customer service. Excellent verbal and written communication skills. Strong problem-solving and conflict resolution abilities. Ability to remain calm under pressure and manage difficult conversations professionally. Good organisational skills with the ability to prioritise a busy workload. Confident using IT systems and able to learn new software quickly. Ability to multitask whilst maintaining accuracy. Understanding of diverse customer needs and delivering an inclusive service. Experience within Housing, Social Housing or Property Services would be advantageous. SEO Keywords Customer Service Resolution Officer Customer Service Advisor Contact Centre Advisor Contact Centre Officer Customer Experience Officer Housing Customer Service Repairs Administrator Repairs Scheduler Repairs Coordinator Social Housing Jobs Housing Association Jobs Customer Service Jobs Stafford Staffordshire Jobs Housing Repairs Customer Experience Advisor Call Centre Advisor Housing Officer Temporary Customer Service Jobs Stafford

Housing Support Worker Homelessness Housing provider in Supported Living Harlow & Loughton £15.21ph PAYE, £19.08ph Umbrella Temp to Perm. Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot: An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief: The role is that of a Young People Support Worker. This is a potential temp to perm job. A full-time role, 35 hours per week. Candidate will be supporting young people between the ages of 18 to 21 leaving care, or from breaking down family relationship. Shift pattern: Early 7-3pm, late 12:30- 8:30pm. 1 weekend in 4. Pay rate for this job role is £15.21 per hour on PAYE OR £19.08 Umbrella. Candidate will require a full UK Driver s license and access to a vehicle. Mileage will be paid at 0.45p per mile for any work-related travel. A current Enhanced DBS covering Child and Adult workforce will be required for this job role. Managing Between 1 - 5 properties The Responsibilities: As a Young People Support Worker, your role will be to improve the lives of young people using the service by providing direct housing related support services in conjunction with organisations housing and property management. In your role as a young people Support worker, you ll be working with external agencies with the aim of achieving successful move on and other measurable outcomes. There may also be a requirement to work on your own, within the community or within the service setting. Part of your role as a young people Support worker will be to carry out initial assessment of the potential or actual service user, including any risks, or his/her needs and requirements in respect of the service on offer. An important part of your role will be to maintain contact on a regular basis with service users in accordance with the requirements of the service. Furthermore, you will be required to risk assess and take the necessary actions in respect of any activities with service users including personal safety. Skill Outcomes of this role : This role provides an excellent springboard into other criminal justice professions including experience of working with a range of criminal justice agencies. In addition, you will gain experience in liaising local authority Housing Benefit departments and the DWP to resolve financial issues. Housing Support Worker Support Worker Ex Offenders Young People Homelessness Tenancy Sustainment Tenancy Support Officer Housing Officer Supported Housing Income Management Homeless Substance Misuse Homelessness Youth Offending YMCA Prison Officer Probation Officer Supported Living Harlow Loughton Essex Greater London London Independent Living Floating Support Full Time Scheme Manager Project Worker Community Support Charity Housing Association Local Authority

Young People Support Worker Housing provider in Supported Living Boston £14.77 PAYE / £19.00 Umbrella Temp to Perm. Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot: An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief: The vacancy is that of a Young People Support Worker. This is a potential temp to perm vacancy with 35-40 hours P/W. This post will be shift based Candidate must be flexible to work across the week. Pay rate for this job role is £14.77 per hour on PAYE OR £19.00 Umbrella. Mileage will be paid at 0.45p per mile for any work-related travel, business insurance is needed to claim mileage. Full UK Driver s License and access to a vehicle is preferrable . A current Enhanced DBS covering Child and Adult workforce will be required for this job role. Service User group is or up to 21 if leaving care. Typical example of working pattern is below: Week 1: Monday, Tuesday, Thursday and Friday (08am - 4pm) Week 2: Wednesday, Saturday and Sunday (8am - 4pm) Week 3: Monday, Tuesday, Thursday and Friday (2:15pm - 10:15 pm) Week 4: Wednesday, Saturday and Sunday (2:15 pm - 10:15 pm). The Responsibilities: As a Young People Support Worker, you will provide front line support work 1-2-1 with one or two young people in a home environment. In your job role as a Young People Support worker, you will be supporting young people to enhance their independent living skills. Part of your job role as a young people Support worker will be tailor person centred action plans based upon any needs identified. An important part of your job role will be to offer support and guidance to the young people throughout, empowering them to be independent. Furthermore, you will be keeping documents and paper trails up to date and within this documenting all support with the YP within their dedicated support file. Skill Outcomes of this role : This role provides an excellent springboard into other criminal justice professions including experience of working with a range of criminal justice agencies. In addition, you will gain experience in liaising local authority Housing Benefit departments and the DWP to resolve financial issues. Young People Support Worker Housing Support Worker Ex Offenders Tenancy Sustainment Tenancy Support Officer Housing Officer Supported Housing Income Management Homeless Substance Misuse Homelessness Youth Offending Young People Housing Support YMCA CAHMS Prison Officer Probation Officer Supported Living Boston Lincolnshire Independent Living Floating Support Full Time Scheme Manager Project Worker Community Support Charity Housing Association Local Authority

Homelessness Support Worker Housing provider in Supported Living Exeter Sociable Working Hours Excellent Pay Rate £12.61 PAYE Temp to Perm opportunity. Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot : An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief : The role is that of a Homelessness Support Worker This is a potential temp to perm job; full-time role, 35 hours per week. Role is location based in Exeter. The working pattern consists of early and late shifts. Shift pattern: Early - 07:45am 15:45pm. Lates - 12:15pm 20:15pm Pay rate for this job role is £12.61 per hour on PAYE A current Enhanced DBS covering Child and adult s workforce will be required for this job role. Full UK Drivers license and access to a vehicle will be required for this role. Service User group is those who have experienced homelessness. The Responsibilities : As a Support Worker, you will be required to work alongside with young people in a person-centred way and help them to actively move towards living independently of services. You will assist young people with practical tasks based upon their needs and aspirations as identified in their support and safety plan In your role as a Support worker, you will provide flexible support to young people based on their needs and aspirations as identified in their support and safety plan, ensuring they are able to meet their goals which help them to achieve their outcomes. Furthermore, you will implement the young people support and safety plan, as developed by the Support Coordinator and inform and contribute to support planning reviews and assessments through effective communication with the co-ordinator or line manager and client. Skill Outcomes of this role : This role provides an excellent foundation for progressing into other careers that support young people, including youth work, social care, and supported housing services. In addition, you will gain valuable experience in liaising with local authority Housing Benefit departments and the DWP to resolve financial issues, as well as developing strong skills in safeguarding, support planning, and multi-agency working to achieve the best outcomes for young people. Housing Support Worker Homeless CAHMS Young People Tenancy Sustainment Tenancy Support Officer Housing Officer Supported Housing Income Management Homeless Substance Misuse Homelessness Youth Offending YMCA Prison Officer Probation Officer Supported Living Exeter Devon Independent Living Floating Support Full Time Scheme Manager Project Worker Community Support Charity Housing Association Local Authority

Support worker Young People Housing provider in Supported Living Excellent Pay Rate £17.00 Umbrella Shrewsbury Sociable Working Hours - Part Time Excellent Pay Rate Are you passionate about helping others? Client snapshot: An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief: The vacancy is that of a Support worker; this is initially a six-month interim contract. This is a part-time vacancy; 17 hours a week. Working pattern is Monday Friday 9am 5pm. Pay rate for this role is £13.16 per hour on PAYE OR £17.00 Umbrella. The vacancy will be subject to an Enhanced DBS Check covering child and adult workforce. Candidate will need a full UK drivers license and access to a vehicle. Based on site, in Shrewsbury SY2 This role is open to Women Only - under the Equality Act 2010, Schedule 9, Part 1 The Responsibilities: In your job role as a Support worker, you will provide practical and emotional support for young people on a one-to-one basis age appropriately using different methods and toolkits to support this. An important part of your job role will be to work in conjunction with the Team in raising awareness of issues surrounding Domestic Abuse. As a Support worker, you will be required to prompt and encourage residents to establish and maintain settled lifestyles. An integral part of your job role will be to organise, prepare and facilitate educational and support groups age appropriately within safe places across Shropshire. Furthermore, you will be required to prepare and provide sessions for children of all ages and backgrounds while they are in refuge or safe dispersed properties. Housing Support worker Scheme Manager Scheme Officer Support Worker Night Support Worker Senior Residential Support Worker Healthcare Assistant Housing Wake Night Income Management Tenancy Sustainment Tenancy officer Homelessness Support Officer YMCA Homeless - Young People - Supported Living Substance misuse Craven Arms Shropshire Housing Management Tenancy Management Charity Housing Association Local Authority Vacancy Housing Jobs Housing Vacancies

Mental Health Team Leader Housing provider in Supported Living Leeds Sociable Working Hours Excellent Pay Rate £16.45 PAYE Or £21.20 Umbrella Temp to Perm Opportunity. Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot: An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief: The job role is that of a Mental Health Team Leader. This is a potential temp to perm vacancy. A full-time role, 37.5 hours per week Work pattern is Monday Friday 9am 5pm Pay rate for this vacancy is £16.45 PAYE or £21.20 Umbrella. A current Enhanced DBS covering adult workforce will be required for this job role. Full UK Drivers license and access to a vehicle is preferable but not essential. This vacancy will entail the responsibility for 6 staff members. This is a location-based role in a residential project with six beds, supporting clients with mental health or dual diagnosis needs in an independent living setting. The Responsibilities: In your job role as a Mental Health Team Leader, you will be required to provide hands-on leadership for the team ensuring they feel supported, confident, and aligned with trauma-informed and person-centred approaches to support. An important part of your job role will be to ensure clients receive tailored, strengths-based support that recognises their individual experiences and promotes recovery, safety, and independence. As a Mental Health Team Leader, you will need to oversee the completion and quality of risk assessments, support plans, and safeguarding actions, making sure your team operates within all relevant legal, regulatory, and organisational policy frameworks. You will be required to support your team s ongoing learning and development through regular supervision meetings, performance and development reviews, open and constructive dialogue, and coaching opportunities. Furthermore, in your job role as a Mental Health Team Leader, you will be required to manage the duty rota, ensuring adequate cover and consistent service delivery across all shifts and responsibilities. Mental Health Team Leader Housing Team Leader Senior Support Worker Support Coordinator Housing Support Housing Management worker Tenancy Sustainment Tenancy Support Officer Housing Officer Supported Housing Income Management Homeless Substance Misuse Homelessness Youth Offending YMCA Prison Officer Probation Officer Supported Living Leeds West Yorkshire Independent Living Floating Support Full Time Project Worker Community Support Charity Housing Association Local Authority Housing jobs Housing vacancies.

Young People Support Worker Housing provider in Supported Living Boston £14.77 PAYE / £19.00 Umbrella Temp to Perm. Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot: An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief: The vacancy is that of a Young People Support Worker. This is a potential temp to perm vacancy with 35-40 hours P/W. This post will be shift based, - 4 week rota, working 8hr shifts covering between 8am-11pm including some weekends Candidate must be flexible to work across the week. Pay rate for this job role is £14.77 per hour on PAYE OR £19.00 Umbrella. Mileage will be paid at 0.45p per mile for any work-related travel, business insurance is needed to claim mileage. Full UK Driver s License and access to a vehicle is required. A current Enhanced DBS covering Child and Adult workforce will be required for this job role. Service User group is or up to 21 if leaving care. Typical example of working pattern is below: Week 1: Monday, Tuesday, Thursday and Friday (08am - 4pm) Week 2: Wednesday, Saturday and Sunday (8am - 4pm) Week 3: Monday, Tuesday, Thursday and Friday (2:15pm - 10:15 pm) Week 4: Wednesday, Saturday and Sunday (2:15 pm - 10:15 pm). The Responsibilities: As a Young People Support Worker, you will provide front line support work 1-2-1 with one or two young people in a home environment. In your job role as a Young People Support worker, you will be supporting young people to enhance their independent living skills. Part of your job role as a young people Support worker will be tailor person centred action plans based upon any needs identified. An important part of your job role will be to offer support and guidance to the young people throughout, empowering them to be independent. Furthermore, you will be keeping documents and paper trails up to date and within this documenting all support with the YP within their dedicated support file. Skill Outcomes of this role : This role provides an excellent springboard into other criminal justice professions including experience of working with a range of criminal justice agencies. In addition, you will gain experience in liaising local authority Housing Benefit departments and the DWP to resolve financial issues. Young People Support Worker Housing Support Worker Ex Offenders Tenancy Sustainment Tenancy Support Officer Housing Officer Supported Housing Income Management Homeless Substance Misuse Homelessness Youth Offending Young People Care Leavers - Housing Support YMCA CAHMS Prison Officer Probation Officer Supported Living Boston Lincolnshire Independent Living Floating Support Full Time Scheme Manager Project Worker Community Support Charity Housing Association Local Authority