Deverell Smith Ltd

Job Title: Housing Defects & Compliance Officer Location: Southend - Travel based role Salary: 37K + Bonus - Monday-Friday Reports to: Head of PRS and Head of Works and Compliance Are you passionate about property compliance and ensuring homes are safe, well-maintained, and fully compliant? We are working with a leading property management organisation that is looking for a Housing Defects & Compliance Officer to join their team. This is a hands-on role where you will carry out property inspections, identify defects, and support the maintenance team in keeping their portfolio in top condition. Key Responsibilities Conduct detailed inspections of void and occupied rental units, producing thorough survey reports on property conditions. Identify maintenance requirements and defects, recommending both remedial and preventative solutions. Work closely with the in-house maintenance team and external contractors to ensure works are accurately scheduled and completed. Monitor ongoing compliance with council licensing and Health & Safety regulations, escalating high-risk or unresolved issues to senior management. Perform routine property inspections to flag early-stage defects and safeguard tenant welfare. Support the out-of-hours emergency line to provide tenants with 24/7 assistance for urgent maintenance or safety concerns. Skills & Experience At least 2 years' experience in property defect identification and compliance. Experience in property inspections, ideally within the PRS (Private Rented Sector). Strong understanding of Health & Safety regulations and council licensing requirements. Excellent communication skills with the ability to liaise with tenants, contractors, and local authorities. Strong attention to detail and the ability to make informed decisions independently. Proficient in Microsoft Word, Excel, and email; familiarity with property software systems (e.g., MRI Evolution) is advantageous. Qualifications GCSEs in English and Maths (C+). Industry-related qualifications desirable but not essential. Full UK Driving Licence required. This is a fantastic opportunity for someone who thrives on responsibility, enjoys a hands-on role, and wants to make a real difference in the safety and compliance of a property portfolio. Interested? Apply today and take the next step in your property compliance career.

Senior Document Controller Residential Construction An established residential developer is looking to appoint a Senior Document Controller to support multiple live projects. This role will lead a small document control team and take ownership of document management processes across a portfolio of residential developments. The successful candidate will play a key role in maintaining accurate project documentation, supporting project teams, and ensuring compliance across all stages of delivery. The role is primarily office-based with regular interaction with site and project teams, including occasional travel to projects when required. Key Responsibilities Develop and maintain document control procedures and systems across multiple projects Manage document workflows, version control, approvals, and distribution processes Lead and support a small team of Document Controllers Ensure compliance with company standards, client requirements, and industry regulations Work closely with technical, commercial, design, and site teams to maintain accurate project documentation Liaise with consultants, contractors, and external stakeholders regarding submissions and approvals Produce reports and track document control performance and compliance Support project handover processes and final documentation reviews Carry out regular audits to maintain document integrity and traceability Provide support and guidance on document management systems and processes Requirements Strong experience in document control within the construction sector, ideally residential development Previous experience managing document control teams and systems Strong working knowledge of platforms such as Aconex, Viewpoint, Asite, or similar systems Aconex experience is essential Understanding of BIM workflows and digital construction documentation Familiarity with ISO standards relating to document management Excellent organisational and communication skills Ability to manage documentation across multiple projects simultaneously Strong Microsoft Office skills Package & Benefits Salary up to 55,000 car allowance Private healthcare Pension and life assurance Generous holiday allowance Additional benefits including wellbeing support, retail discounts, cycle to work scheme, and salary sacrifice options This is an excellent opportunity to join a growing development business with a strong pipeline of residential projects and a collaborative working environment.

We are seeking a proactive and customer-focused Maintenance Operative to join on-site teams across two BTR schemes in London. Reporting directly to the General Managers, you will be responsible for ensuring an exceptional service is provided to all residents. Responsibilities will include: Working with the wider team to ensure schemes are ready for new resident arrivals and apartments are handed over to the required exceptional standards Supporting the Facilities Manager in identifying snags and defects and ensuring these are logged correctly per the defect procedure in place Responding to and resolving immediate issues such as unblocking drains, changing lightbulbs, and fixing minor plumbing or carpentry problems Diagnosing and responding to issues quickly and effectively, providing long-term solutions Investigating and assessing all incoming maintenance requests, providing detailed descriptions where external contractors are required Carrying out general reactive maintenance tasks including carpentry, basic plumbing, minor electrical works, and painting Submitting regular utility meter reads to suppliers as required Carrying out scheduled preventative tasks such as weekly fire alarm testing, void flushing, and routine light inspections Conducting building patrols to identify any H&S concerns requiring resolution or escalation Overseeing the unit turn process, ensuring void apartments are clear of all maintenance, repair, and cleaning issues prior to new resident arrivals Maintaining the cleanliness and upkeep of communal facilities Ensuring all maintenance activities comply with H&S standards and maintaining relevant records Coordinating and overseeing access for external contractors, ensuring works are completed to the required standards Assisting the wider on-site team to manage the resident move-in and move-out experience Skills, Knowledge and Expertise Hands-on maintenance experience across a variety of trades (plumbing, carpentry, basic electrics) Strong problem-solving skills with the ability to provide practical and long-term solutions A team player with excellent communication skills and a customer-first approach Organised, proactive, and able to prioritise tasks to minimise downtime Commitment to health, safety, and sustainability practices

Job Title: General Manager Location: Croydon Salary: Up to 50K A leading residential investment and management company is looking for an experienced General Manager to oversee the mobilisation and ongoing operations of New BTR Site in Croydon, This is an exciting opportunity to lead a team, drive operational excellence, and create a vibrant and engaging living environment for residents. Key Responsibilities Mobilisation & Operational Management Develop and implement a mobilisation plan covering compliance, health and safety, facilities management, leasing, and marketing. Work closely with development teams, contractors, and key stakeholders to ensure a seamless handover and operational readiness. Oversee the implementation of all systems, processes, and procedures, ensuring regulatory and safety compliance. Appoint and manage third-party service providers, ensuring high-quality service delivery. Resident Experience & Engagement Act as the face of the development, fostering a strong sense of community among residents. Develop and implement a resident engagement strategy, including regular communication, events, and feedback collection. Ensure a seamless move-in and move-out experience, with a focus on customer satisfaction. Oversee social media and marketing initiatives in collaboration with the marketing team to enhance the property's visibility and appeal. Leasing & Occupancy Management Lead the leasing strategy to achieve and maintain high occupancy levels, targeting 98 percent occupancy. Manage property listings, portals, and enquiries, ensuring a swift and professional response. Oversee the application and move-in process, ensuring compliance with all regulations and policies. Monitor lease renewals and retention strategies to optimise occupancy and revenue. Financial & Compliance Management Develop and manage budgets, ensuring all operational costs are controlled effectively. Monitor site expenditure, identify cost-saving opportunities, and ensure all invoicing and financial procedures are followed. Oversee health and safety compliance, ensuring all policies and procedures are implemented correctly and maintained. Manage risk and regulatory compliance, particularly with fire safety and building regulations. Team Leadership & Development Lead, motivate, and develop a team of up to seven staff, providing clear direction and ongoing support. Conduct regular performance reviews, training, and one-to-one meetings to support professional development. Manage contractor relationships, ensuring service levels are met and any disputes are resolved efficiently. Assist with recruitment, onboarding, and training of new team members. About You The ideal candidate will have a strong background in residential property management, build-to-rent (BTR), co-living, or PBSA. You should have experience leading teams, managing operational processes, and delivering excellent customer service. Key qualities include: A proactive and hands-on approach to management. Excellent communication and leadership skills. Strong problem-solving abilities with the ability to work under pressure. Experience in financial management, budgeting, and cost control. A passion for delivering outstanding resident experiences. This is an exciting opportunity to take ownership of a new development and shape its success from the ground up. If you have the experience and enthusiasm to lead a thriving residential community, we want to hear from you.

Handyman / Multitrader 35,000 + Bonus Monday-Friday, 8:00am-4:30pm Company Van + Tools Provided We are seeking an experienced Handyman/Multitrader to maintain a portfolio of residential properties. This mobile role is ideal for someone who is confident working independently and has a broad range of maintenance and repair skills. Key Responsibilities: Carrying out general repairs and maintenance across multiple properties Basic plumbing, carpentry, painting, decorating, and minor electrical tasks Lone working across various sites - must be comfortable managing your own schedule Responding to maintenance requests promptly and professionally Ensuring all work is completed to a high standard Requirements: Proven handyman or multitrade experience Comfortable and confident working alone Full, clean UK driving licence Strong communication and problem-solving skills Self-motivated with excellent time management What We Offer: 35,000 salary plus performance-based bonus Monday-Friday hours (8:00am-4:30pm) Company van and tools provided Friendly and supportive team environment

Property Manager Single-Family Build to Rent Operations Location: Reading Monday - Friday 9-5:30pm About the Role This is an exciting opportunity to join a leading operator in the single-family Build to Rent (BTR) sector. As Property Manager, you will be responsible for supporting the delivery of high-quality maintenance services across a portfolio of new build homes, working closely with field operatives, contractors, and internal teams to ensure maintenance operations run smoothly and efficiently. The role is centred on coordinating repairs, managing unit churns, and ensuring properties are well-presented and ready for occupancy. A strong emphasis is placed on cross-functional collaboration - particularly with Tenancy, Lettings, and Finance teams - to deliver a seamless resident experience and operational consistency. Key Responsibilities Maintenance Coordination Manage reactive and planned maintenance across assigned properties. Liaise with field operatives and contractors to ensure timely and high-quality repairs. Monitor maintenance requests and ensure resolution within agreed timeframes. Unit Churn & Void Management Coordinate unit turns and void periods to minimise downtime and maximise occupancy. Conduct and follow up on pre-move out and void inspections. Ensure properties are refreshed and ready for new residents efficiently and to standard. Cross-Functional Collaboration Work closely with Tenancy Managers to align maintenance activity with tenancy timelines. Collaborate with Lettings and Finance teams to ensure accurate handovers and cost tracking. Support the Senior Maintenance Lead in delivering joined-up operational strategies. Supplier & Contractor Liaison Coordinate with approved suppliers to deliver maintenance services. Monitor contractor performance and escalate issues where necessary. Assist in procurement activities and ensure value for money. Reporting & Data Management Maintain accurate property and maintenance records. Contribute to reporting on maintenance activity, unit churns, and contractor performance. Use data to identify trends and support service improvements. Please note this list is not exhaustive and responsibilities may evolve over time. Skills & Competencies Experience in residential property management, ideally within a maintenance-focused role. Experience in Build to Rent (BTR) or single-family housing operations is desirable. Possession of or willingness to work towards an ARLA Qualification is desirable. Exceptional organisational and coordination skills. Strong customer service skills and excellent verbal and written communication. Detail-oriented with a proactive approach to problem-solving. Comfortable working in a data-led environment. Ability to work autonomously, confidently taking charge and making informed decisions. A collaborative team player who can inspire and motivate colleagues. Innovative problem-solving skills with a knack for identifying issues and crafting effective resolutions. A strict adherence to confidentiality regarding all forms of information and data. Ambition to grow within a rapidly scaling business.

Resident Services Manager Single-Family Build to Rent Tenancy Operations Monday-Friday 9-5:30pm 30000- 35000 plus Bonus About the Role This is a great opportunity to join a leading operator in the single-family Build to Rent (BTR) sector. As Resident Services Manager, you will be responsible for delivering high-quality tenancy services throughout the full resident lifecycle, ensuring compliance, clear communication, and a consistently positive resident experience. You will work closely with your line manager and team to manage day-to-day tenancy operations, resolve resident queries, and support the smooth running of mid-term and end-of-tenancy processes. Success in this role requires a genuine commitment to exceptional customer service, strong communication skills, a solid understanding of tenancy legislation, and excellent organisational ability. Key Responsibilities Resident Services Management Administer all aspects of the resident lifecycle including move-ins, renewals, and move-outs. Issue and manage legal notices in line with current legislation. Coordinate end-of-tenancy processes including inspections, deposit handling, and resident communications. Conduct and follow up on mid-term property inspections. Customer Service & Resident Support Provide responsive and empathetic support to residents throughout their tenancy. Handle resident queries and complaints professionally, escalating where necessary. Maintain clear and consistent communication with residents to ensure a smooth experience. Compliance & Documentation Ensure all tenancy documentation is accurate, up-to-date, and compliant with relevant legislation. Maintain records and systems in line with internal policies and regulatory requirements. Collaboration & Teamwork Work closely with Customer Service Coordinators to ensure joined-up service delivery. Support the Resident Services Team Manager in implementing service improvements and operational changes. Liaise with other departments including Maintenance and Lettings to ensure seamless resident journeys. Data & Reporting Maintain accurate tenancy data and contribute to reporting and analysis. Use data insights to identify trends and support service improvements. Please note this list is not exhaustive and responsibilities may evolve over time. Skills & Competencies Experience in residential tenancy management or property administration. Strong understanding of UK tenancy legislation and compliance requirements. Possession of or willingness to work towards an ARLA Qualification is desirable. Outstanding customer service skills and excellent verbal and written communication. Exceptional organisational and coordination skills. Detail-oriented with a proactive approach to problem-solving. Comfortable working in a data-led environment. Ability to work autonomously, confidently taking charge and making informed decisions. A collaborative team player who can inspire and motivate colleagues. Innovative problem-solving skills with a knack for identifying issues and crafting effective resolutions. A strict adherence to confidentiality regarding all forms of information and data. Ambition to grow within a rapidly scaling business.

The role You'll lead and manage the on-site maintenance team, delegating and supervising daily operations, ensuring all statutory obligations are met, and that planned preventative maintenance and remedial works are completed to the required standard. What you'll be doing Lead the maintenance team, delegating and supervising daily operations Oversee inspections, repairs, and general upkeep of apartments and communal areas Ensure statutory obligations and compliance requirements are met Manage planned preventative maintenance (PPMs) and remedial works Oversee all resident-reported maintenance, ensuring timely and high-quality resolution Maintain accurate records and documentation of all maintenance activity Deliver exceptional customer service and create a safe, well-maintained environment for residents About you Proven experience in a facilities or maintenance management role Strong customer service skills in a resident-facing environment Excellent written and spoken English Strong IT skills including MS Word, Excel, and Outlook Excellent relationship-building skills with both residents and team members Organised, efficient, and an excellent communicator Professional, approachable, and able to lead with integrity A proactive and collaborative team player

The role You'll lead and manage the on-site maintenance team, delegating and supervising daily operations, ensuring all statutory obligations are met, and that planned preventative maintenance and remedial works are completed to the required standard. What you'll be doing Lead the maintenance team, delegating and supervising daily operations Oversee inspections, repairs, and general upkeep of apartments and communal areas Ensure statutory obligations and compliance requirements are met Manage planned preventative maintenance (PPMs) and remedial works Oversee all resident-reported maintenance, ensuring timely and high-quality resolution Maintain accurate records and documentation of all maintenance activity Deliver exceptional customer service and create a safe, well-maintained environment for residents About you Proven experience in a facilities or maintenance management role Strong customer service skills in a resident-facing environment Excellent written and spoken English Strong IT skills including MS Word, Excel, and Outlook Excellent relationship-building skills with both residents and team members Organised, efficient, and an excellent communicator Professional, approachable, and able to lead with integrity A proactive and collaborative team player

The role You'll lead and manage the on-site maintenance team, delegating and supervising daily operations, ensuring all statutory obligations are met, and that planned preventative maintenance and remedial works are completed to the required standard. What you'll be doing Lead the maintenance team, delegating and supervising daily operations Oversee inspections, repairs, and general upkeep of apartments and communal areas Ensure statutory obligations and compliance requirements are met Manage planned preventative maintenance (PPMs) and remedial works Oversee all resident-reported maintenance, ensuring timely and high-quality resolution Maintain accurate records and documentation of all maintenance activity Deliver exceptional customer service and create a safe, well-maintained environment for residents About you Proven experience in a facilities or maintenance management role Strong customer service skills in a resident-facing environment Excellent written and spoken English Strong IT skills including MS Word, Excel, and Outlook Excellent relationship-building skills with both residents and team members Organised, efficient, and an excellent communicator Professional, approachable, and able to lead with integrity A proactive and collaborative team player

The Role Provide leasing support across multiple communities, assisting on-site teams to fulfil community goals. Support in executing leasing strategies across a portfolio of BTR communities. Work collaboratively with on-site teams to drive operational and leasing performance and deliver a best-in-class resident experience. Confidently conduct tours with prospective residents across a handful of London locations. Assist with leasing negotiation and administration. Foster and maintain strong relationships with prospective and existing residents, addressing all enquiries promptly. Act as a flexible resource, supporting where demand is highest to maintain leasing momentum. Deliver a seamless, brand-aligned experience to prospectives and incoming residents across all communities. Collaborate with centralised leasing and marketing teams to create compelling property listings and promotional collateral. Regularly review competitor activity and present findings to the centralised leasing and marketing teams. Participate in team meetings to discuss leasing strategies and market trends. Contribute to the overall success of the leasing team through exceptional service and support. This role will cover sites across North, South and West London. Travel to sites on a flexible basis will be required. What You'll Bring Sales-driven with a relentless focus on customer service and team collaboration. Relentlessly customer-focused - you understand that every interaction is an opportunity to build trust and loyalty. A natural communicator, confident and adaptable across all types of people and situations. Organised and proactive, thriving in a busy environment with multiple priorities. Team-oriented, but equally comfortable taking ownership and accountability. Benefits 25 days annual leave, increasing with service up to 33 days. Private Medical Insurance and wider health and wellbeing benefits. Access to an online lifestyle discount platform. Volunteer day. Private pension plan. Group life assurance.

Investment Analyst We're hiring an Investment Analyst to join a fast-growing real estate investment and development platform focused on the living sector (PBSA, Build-to-Rent, Co-Living). This role offers hands-on exposure to transactions, development, capital raising, and strategy, with strong progression opportunities as the business scales across the UK and Europe. What you'll do: Underwrite and analyse new acquisitions and disposals Support due diligence and Investment Committee processes Assist with equity and debt funding, including global institutional investors Prepare investor reports, presentations, and marketing materials Contribute to data-driven insights for investment decisions What we're looking for: Background in real estate investment (living sector a plus) Strong financial modelling & appraisal skills Understanding of real estate due diligence (legal, tax, technical) Excellent communication and presentation skills Entrepreneurial mindset, detail-oriented, collaborative This is a great opportunity to work directly on high-value transactions within a collaborative team and be part of an exciting growth journey.