CV-Library Ltd

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business, from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! Benefits Here at CV-Library, we value our employees and are committed to offering the best 23 days holiday, plus bank holidays Additional day off for your birthday Holiday buy/sell scheme Life Assurance - up to 3 times your annual salary Medicash healthcare cashback plan - includes dental, physio, osteopathy, complementary and alternative therapies such as reflexology Discounts as part of Medicash, gym memberships, shopping, entertainment etc. Eyecare and flu vouchers Employee Assistance Program and Mental Health First Aiders Pension contribution up to 7% Ongoing training and development - face to face training sessions available throughout the year Long Service Awards The Role Hours: Monday-Friday, 9:00-17:30 Location: Fleet Working Pattern: Hybrid - 3 days a week on site As a Customer Success Executive, your focus will be on retaining and nurturing existing clients, delivering excellent customer service, and identifying opportunities to upsell our products and services! Responsibilities: Manage a portfolio of customer accounts, maintaining regular contact and assisting with queries about CV-Library products Review customer activity to offer helpful guidance and ensure they get the most from our products and services Highlight any potential upsell opportunities to the sales team Support customers through onboarding, providing basic training and direction where needed Stay aware of market trends to help deliver a strong level of customer service Handle customer queries promptly and professionally, meeting agreed KPIs Manage multiple tasks effectively while keeping the customer experience central to your work Work closely with internal teams, especially Sales, to help build positive, long-lasting client relationships What we're looking for Strong communication skills, with the ability to build positive relationships with customers and colleagues A proactive attitude and willingness to learn about our products, services and customer needs Good organisational skills, with the ability to manage multiple tasks and prioritise effectively Comfortable using technology and able to learn new systems quickly A problem-solving mindset with a focus on delivering great customer service Ability to work well both independently and as part of a team Previous customer service or administrative experience is beneficial but not essential We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! The Role Hours: Monday-Friday, 9:00-17:30 Location: Fleet Working Pattern: Hybrid - 4 days a week on site Responsibilities: Ensuring all raised issues and incidents are handled and resolved against agreed SLAs and processes Recording of all data relating to incidents within the ticketing system ensuring full alignment to the Incident Management Process Triage all incidents, coordination and supporting P1 and P2 incidents, and escalate to 2nd and 3rd line support where and when required Answering and resolving user desktop support requests Responsible for new starters and leavers (office equipment, networking, telephony, PC or laptop setup and new user creation) Assisting with all internal desk moves as and when required Ensuring all asset details and user accounts/licences are managed in accordance with procedures and processes Ensuring all knowledge and operational procedures are captured, documented and maintained Evaluating and testing new platforms and software when required Being involved in new deployment projects Explaining technical details to non-technical stakeholders What we're looking for In-depth knowledge of o365, Windows operating systems and other Microsoft Services Hands-on experience with laptop/PC configuration and physical setup Knowledge of Security principals and best practices Exposure to Domain and Active Directory environments We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.

At Resume-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision. We are in a period of accelerated growth, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! The Role Hours: 2-days a week UK hours: 9:00-17:30. 3-days a week US hours: 12:00-21:00 Location: Fleet Working Pattern: Hybrid - 3 days a week on site (first month is 5 days a week on site) We now have an exciting, full-time opportunity for an experienced Account Executive who will help grow our clint portfolio. Ideally you will be a driven and passionate individual with proven Account Management experience and excellent negotiation skills. This role is all about building strong relationships to retain and develop existing clients: Responsibilities: Managing and increasing sales by maintaining and developing customer accounts A data led approach to actively developing sales from existing, new and lapsed customers Growing your account base, through proactive and structured account reviews in collaboration with our Customer Success team Embrace new sales tools and software including the adoption of AI and automation Continually maximising profit through effective account management, finding new upsell opportunities, ensuring accounts are purchasing additional products Achieving individual sales targets and KPIs, managing each of your customer accounts to the agreed level Providing an excellent level of service to all customers, whether that be via phone, video call or face to face Forecasting future sales and buying patterns for all accounts to the Sales Manager Reactivating lapsed accounts to generate new business. What we're looking for Sales experience, with the ability to identify and maximise upsell opportunities Strong negotiation skills with experience speaking to key decision makers and handling objections A confident and outgoing individual with interpersonal skills Able to demonstrate good organisational qualities and able to multi-task efficiently and work in a face-paced environment Ability to work calmly, effectively and to listen whilst working to various KPIs Obtain and respond positively to feedback We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.