Team CV LTD

Office & Marketing Co-ordinator The role of Office & Marketing Co-ordinator is important to the smooth running of the office and successful execution of the Company s growth plan. You are the central hub of the Harrow Office and will possess excellent customer service skills, be friendly, calm, approachable, flexible, hard working with excellent communication skills. You can expect to support the team with day-to-day administration, from the complex to the very routine tasks, deliver first class service always, office protocols/procedures compliance, support with company digital marketing, whilst effectively supporting the HSL as his PA. Hours: Monday to Friday 9am to 6pm, alternate Saturdays 9am to 1pm (time given in lieu for Saturdays) Location: Based at Harrow Office, HA2 Office Administrator Duties include but is not limited to: To understand the key roles, responsibilities and priorities of the HBD, proactively building strong relationships with each internal and external contact in order to provide a high level support service, and the holder of this role will be required to act as an ambassador for the company at all times, To provide PA support to ensure a consistently high standard within the department, including proofreading documents, minute taking, assisting HSL with reports, target monitoring, Efficiently addressing all matters within company SLA, keeping all parties informed and maintaining data protection, discretion and client confidentiality always, To proactively manage the HSL s time, ensuring regular catch-up meetings to review and update on diary commitments and key priorities both with internal and external contacts, exercising a high level of judgement on priorities, To assist in the preparation and submission of tenders, ensuring all documentation is accurate and thorough. To support with projects, tenders, research, travel and meeting arrangements, events, compiling presentations, bids, etc., To undertake proactive e-mail management, ensuring that urgent emails are promptly picked up, responded and actioned as appropriate, To ensure office visitors, callers and stakeholders are promptly and professionally attended, To ensure a high standard of administration and provide guidance as appropriate on the production of internal and external documents, compliance checks and legal paperwork with due diligence and attention to detail, To identify areas where administration practices could be improved and proactively generate solutions and improved ways of working, To oversee the Company s marketing strategy and implementation, ensuring quality and consistency in line with brand guidelines as well as results driven implementation and supervision of the marketing strategy. Controls on all content creation and brand image on all portals and mediums, online and offline, including image quality, relevance, grammatical accuracy and strategy alignment. To identify new trends in digital marketing, evaluate new technologies and ensure the brand is at the forefront of industry developments, particularly developments in social media marketing - utilising trends and market research to keep us ahead of the game Office administrator: to ensure the smooth running of the office, day to day requirements, petty cash, post, equipment, keys, complaint handling, supplier management and quality control checks, To ensure Health & safety compliance, first aid and fire safety compliance, the general health & safety/fire safety and the welfare of colleagues, members and visitors is maintained at all times reporting any hazards to the Operations Director Administrative tasks to cover for other colleagues absences, when necessary, Keeping records of all activity on our software including requests, quotes and call notes, To provide first class support and customer service at all times advancing our service standards To demonstrate tact and discretion when handling sensitive matters, maintaining strict confidentiality and having a good understanding of GDPR governance and professional boundaries, Other such duties as shall reasonably be required as part of the team. Office Administrator Requirements and Skills Confident communicator with excellent communication and interpersonal skills Ability to work as part of a team and individually with ability to multi task and work to deadlines Have a passion to work within the property industry and want to make a difference Have an inquiring mind and willingness to learn new skills Good work ethic punctual, hardworking and reliable Computer literate with good knowledge of Word, Excel and Outlook Full driver s licence essential The 4Ps pride, performance, passion, professionalism Our Promise to You We believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. Help us make the impossible possible for our customers and we ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. In return you ll receive an excellent benefits package, including a starting basic salary of £26,000, discretionary bonus for meeting KPIs after bi-annual performance reviews, company pension, 28 days holiday per year and your birthday off

Quick Apply Our client is seeking an experienced, proactive and approachable Customer Service Advisor to join their expanding team for an amazing nationwide company. The successful Customer Service Advisor for this role will be required to deal with all calls to the branch sales office with sound knowledge of the broad range of products our client provides, check and track orders for customers, and ensuring that customers receive the fast and efficient response that our client is known for. Must have a full clean UK Drivers Licence as will be on a call out rota Key responsibilities of Customer Service Advisor: Take responsibility for handling customer orders and enquiries in an effective and efficient manner. To provide a friendly and helpful response to customer enquiries to total satisfaction in order to contribute to the management team s goal of maintaining the highest quality of customer satisfaction. To familiarise themselves with at least basic knowledge of the broad product range our client provides, in order to make recommendations of a non-technical nature. There will be some warehouse duties involved including manning of the trade counter when required. Accurate and regular order entry to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales / stock turnover. Identify and investigate with internal / external employees potential problems to ensure the smooth flow of order and customer satisfaction. Communicate enquires to the External Sales Engineers to enable maximisation of potential sales. Participation in the annual stock take. Essential qualities for the role of Customer Service Advisor Must be well-presented, polite, helpful, proactive and motivated. MUST HAVE UK DRIVING LICENSE Must have good numeracy and literacy skills, as well as a requirement of basic computer literacy, including Microsoft Office programmes. As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with all aspects of health and safety, as set out in the Employee Safety Handbook. Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation, and understand that any breach could result in the organisation s sensitive and confidential data being disclosed to competitors and other interested parties. Must be able to display flexibility in their working and demonstrate ability to adapt to changing priorities and tasks assigned by the management team. Must have a full clean UK Drivers Licence as will be on a call out rota Must be able to cover phones when required and attend call outs as necessary. Call outs are paid up to £100 per call out. Forklift licence would be an advantage however, not necessary but must be willing to undertake forklift training provided and paid for by the company Shifts: Monday to Friday 7:30AM 5PM (with potential for overtime). To start on 3rd November 2025. Nature of the role: This Customer Service Advisor Role is a temporary to permanent role for the successful candidate, after a trial period of 11 weeks. We look forward to hearing from you at Team CV LTD.

Our client is seeking an experienced, proactive and approachable Customer Service Advisor to join their expanding team for an amazing nationwide company. The successful Customer Service Advisor for this role will be required to deal with all calls to the branch sales office with sound knowledge of the broad range of products our client provides, check and track orders for customers, and ensuring that customers receive the fast and efficient response that our client is known for. Key responsibilities of Customer Service Advisor: Take responsibility for handling customer orders and enquiries in an effective and efficient manner. To provide a friendly and helpful response to customer enquiries to total satisfaction in order to contribute to the management team s goal of maintaining the highest quality of customer satisfaction. To familiarise themselves with at least basic knowledge of the broad product range our client provides, in order to make recommendations of a non-technical nature. There will be some warehouse duties involved including working on the trade counter when required. Accurate and regular order entry to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales / stock turnover. Identify and investigate with internal / external employees potential problems to ensure the smooth flow of order and customer satisfaction. Communicate enquires to the External Sales Engineers to enable maximisation of potential sales. Participation in the annual stock take. Essential qualities for the role of Customer Service Advisor Must be well-presented, polite, helpful, proactive and motivated. Must have good numeracy and literacy skills, as well as a requirement of basic computer literacy, including Microsoft Office programmes. As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with all aspects of health and safety, as set out in the Employee Safety Handbook. Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation, and understand that any breach could result in the organisation s sensitive and confidential data being disclosed to competitors and other interested parties. Must be able to display flexibility in their working and demonstrate ability to adapt to changing priorities and tasks assigned by the management team. PLEASE NOTE - When not working as Customer Service Advisor you will be required to assist on the Trade Counter Shifts: Monday to Friday 7:30AM 5PM (with potential overtime). Nature of the role: This Customer Service Advisor Role is a temporary to permanent role for the successful candidate, after a trial period of 11 weeks. We look forward to hearing from you at Team CV LTD.

Warehouse operative MAIN FUNCTION OF JOB: To ensure that customers receive a fast and efficient response to distribution enquires, building customer loyalty and enhancing the company s reputation for service. MAIN DUTIES/RESPONSIBLITIES : Dealing with trade counter customer Picking and packing. Working within service level criteria. Daily branch proposal and continuous stock taking. Day-to-day administration. Participation in the annual stock take. You should: Provide a friendly and helpful response to customer enquires to their total satisfaction in order to contribute to the distribution team s goal of improving service levels to be the best in the industry. Provide accurate and regular order handling to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales/stock turnover. Resolve customer queries/warranty/credits/complaints to the satisfaction of all parties. Identify and work with third party distribution providers, identify potential problems to ensure the smooth flow of orders and customer satisfaction. Maintain close contact with customer service staff, understand their working practices and be proactive in preventing the occurrence of avoidable problems for our customers. Communicate enquires to the External Sales Engineers to enable maximisation of potential sales. Provide cover within the branch / trade counter, at which you are based, during unplanned absences. Ensure that the warehouse and trade counter support sales in achieving product sales / and market share in accordance with company objectives. Communicate effectively with the Branch Manager Acquire and demonstrate the necessary selling skills, product knowledge and understanding of company policy to work effectively. Provide assistance and motivation to all colleagues when required. Work within Goldmine sales procedures in the branch environment. Work with the Branch Manager to ensure that customers required levels of service are being met. Ensure that complaints, as they affect your direct responsibility, are promptly dealt with, in a professional manner. Maintain company property to the required standard. Represent the company in a business-like manner and maintain a standard of dress and appearance in keeping with the job and position within the company. Be prepared to assist with out-of-hours services to customers when the need arises. Participate in the company annual stock check. As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with management on all aspects of health and safety, as set out in the Employee Safety Handbook. Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation and understand that any breach could result in the organisation s sensitive and confidential data being disclosed to competitors and other interested parties. Any ad hoc duties as required by the Branch Manager, Assistant Branch Manager or a Director. SKILLS REQUIRED To be an effective communicator. The selling skills, product knowledge and understanding of company policy required to work effectively on the trade counter. Must be willing to learn and be open to taking on a forklift course which will then get you a forklift license and taking on a new skill must be able to work short notice over time paid at time and a half £18.00 ph once the succesfull canidate completes 12 week trail wage will increase £3600 London living wage